# data[].attributes.body
I always try to create a space to really listen to our families and validate their concerns. I've learned that when you allow people to express how they feel without becoming offensive, it creates an atmosphere where relationships can be built.

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We had an issue last year where a student was brought back to her home country as a consequence of student requesting counseling. This parent had a very negative view of mental health services. 

# data[].attributes.subject
We had an issue last year where a student was brought back to her home country as a consequence of student requesting counseling. This parent had a very negative view of mental health services. 

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1. Make sure I know who I'm talking to and what the relation to the student is first, and then state my concern followed with my hopes for how the family can support the student. I ask about specific interventions they may need to support the student after listening to the family member. I make a time to follow up with how the student is progressing. I make sure to follow up with the parent.  

# data[].attributes.subject
1. Make sure I know who I'm talking to and what the relation to the student is first, and then state my concern followed with my hopes for how the family can support the student. I ask about specific interventions they may need to support the student after listening to the family member. I make a time to follow up with how the student is progressing. I make sure to follow up with the parent.  

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2. The time it takes to find and allocate resources that can help the student is arduous and confusing. It's really hard to see a student struggle and the process is long.

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1. Being understanding and open - active listening
2. Parents not being understanding

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1) Act like David Banner, not Hulk

2) Documenting doubles the time it takes to reach out to families

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2.) Lack of time, instructions to focus on documenting interventions in Panorama instead of genuine relationship building, the unending to-do list

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2.) Lack of time, instructions to focus on documenting interventions in Panorama instead of genuine relationship building, the unending to-do list

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1.) Values--communicate with families the way we would want to be communicated with. Also, make some structural /schedule changes so that we have real time and focus in our day/week for communication (not just documenting interventions in panorama--but real relationship building)

# data[].attributes.subject
1.) Values--communicate with families the way we would want to be communicated with. Also, make some structural /schedule changes so that we have real time and focus in our day/week for communication (not just documenting interventions in panorama--but real relationship building)

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Connect with families for bright spots as well as needs.

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Connect with families for bright spots as well as needs.

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1) Taking time to check in on the parent and how they are feeling
2) Feeling overwhelmed and not communicating with the families of children that are doing well.

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Start with questions like: How are you? What can I do to support you? What do you need? 

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Start with questions like: How are you? What can I do to support you? What do you need? 

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1) Assume parents are doing the best they can. 2) When parents don't get back to me.

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1) Assume parents are doing the best they can. 2) When parents don't get back to me.

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1) Ask parents what they think is going on or if they see the same behaviors at home. 2) The parent wants to handle things differently from the teacher.

# data[].attributes.subject
1) Ask parents what they think is going on or if they see the same behaviors at home. 2) The parent wants to handle things differently from the teacher.