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First day in Klang Valley Travel & Tours, where i know is learn for the more easier and basic which is how to help customer to apply visa. There have 3 visa application in Klang Valley Travel & Tours which is China, Australia and Myanmar visa. I am learning for china visa that have 3 categories, single entry, double entry, multiple entry and also normal (4 working days), urgent (3 working days) and top urgent (2 working days). All the categories is vary in price depend on the customer choose to pay it.

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Second day in Klang Valley Travel & Tours, also learned about china visa application. To apply china visa need to fill in china visa application form and 2 white background passport size photo and runner will hand in to China Embassy in Malaysia for apply China visa. For child who below age 18, must have few document which is birth certificate, parent's passport copy and sign on the China Visa application form.

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Third day in Klang Valley Travel & Tours, i had learn to answer phone call. Normally, customer call for enquiry the price and itinerary of the place they interest. I will asked them to drop down the phone number and send the price, flight detail and itinerary for customer via whatsapp. Customer also will ask for price for China visa due to single and double entry is different price.

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The fourth day in Klang Valley Travel & Tours, today i been taught by Mr Alvin who is a senior tour coordinator in Klang Valley Travel & Tours. The travel wholesaler for Klang Valley Travel & Tours is Golden Destination also brand name as Ice Holiday. Therefore, system that we used to check and sell package is iceb2b. Through this system, i can check the price, date, flight detail and itinerary for customer. Next, travel insurance also important whenever travel to oversea. So that, we need to ask customer to purchase travel insurance during they buy travel package from us.

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The fifth day in Klang Valley Travel & Tours, is the busy week for preparation Travel Alliance in-house fair 2018 on 28 Jul 2018. This travel fair will be held only one day and the price is offer cheaper than other day. Customer who purchase travel package on that day have point to redeem gift. Ice Holiday will email us the status of the package so we have the refer the status to check the promo price that different in the system.

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The sixth day in Klang Valley Travel & Tours, i had learn to calculate child fare for a package. Child fare has 3 categories which is twin bed, child with bed and child without bed. There have the formula to calculate and need to refer to tour status for the MISC. As usual do china visa application for customer, answer phone call, and send itinerary.

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The tenth day in Klang Valley Travel & Tours, in-house fair day from 8am to 8pm. There were many preparation made for example, setting up tents, food preparations and also music. All the promo price are available with first come first serve basis with limited seats. Customer who come first and enquiry for the package will have promotion price once the promotion price will become normal price. I will be handle myself to serve customer and giving detail for them.

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The seventh day in Klang Valley Travel & Tours, i had learn to communicate with agent which is Ice Holiday. Ice Holiday is have few department, tour, cruise, ground and ticketing department. Normally if we don't know about the tour package so we need to have a call to ask them. Therefore, i learn to call them to ask about the cruise and tour package.

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The eighth day in Klang Valley Travel & Tours, i had learn Myanmar visa application. There have slightly different which is need hotel voucher and flight detail for apply Myanmar visa. After that, as usual do china visa application for customer, answer phone call, and send itinerary.

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The ninth day in Klang Valley Travel & Tours, i had handle without the assist form my colleague due to she went to training. So i need to pay more attention and carefully do China visa and answering phone call.

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https://youtu.be/yJbnNfxA8ys