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https://youtu.be/Ww3NXd-syFw

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Leave extended for 2 weeks from 28/4/2020 until 12/5/2020

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Leave for 2 more weeks from 15/4/2020 until 28/4/2020

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Leave for 2 more weeks from 1/4/2020 until 14/4/2020

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Leave for 2 weeks (18 March 2020 until 31 March 2020)

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✒️ Check in at 7:53pm.
✒️ I was very happy since my trainer come back from long holiday. After greet everyone I started to do my work.
✒️I started to check the guest folio details from 9March until 14March. Then I help my trainer to find some documents.
✒️ After lunch Human Resources staff informed us to help house keeping to take linen. From 2pm until 5pm me & another trainee help house keeping.
✒️After come back to my office I get new about leave for 2 weeks due to corona virus. Then I checked out at 5:30pm. It was very tiring because the linen are heavy to hold.

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✒️Check in at 8am. Today the temperature checking place had been changed to nearby cark park.
✒️After breakfast I helped my trainer's assistant to do her early bird. Where I have to help her to check bills from every outlets.
✒️Credit card charging. For AMEX credit card charge need to use another machine. Usually other credit card will be charged using Maybank charge machine.
✒️ Checking guest folio of 7& 8 March. There were some errors in price due to SST. So need to put aside to ask my trainer.
✒️ Check out at 5:30pm.

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✒️Check in at 8:10am then collect office key from Senior Finance Assistance Manager. Because the early coming staff was on leave.
✒️Today I do credit card charging before the staff come to collect. Today's credit card are nearly 20 papers from booking.com.
✒️ Today's casting is for 10 March continue with re-correcting previous casting bills due to some errors.
✒️Again collecting captain orders.
✒️ Check out at 5:30pm.

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✒️ check in at 7:50am. Breakfast is compulsory since have to work with energetic.
✒️After entering the office morning wish for Senior Finance Assistant Manager is compulsory.
✒️Bill casting for three days also need to be done and send to incharge person in specific period.
✒️Casting take long time because the bills on weekends are more than previous weeks since it's school holiday week.
✒️Today my lunch was with another colleague group. We had long conversation & had fun during lunch break.
✒️ Rearrange captain orders since yesterday didn't get time. Today I did it.
✒️ Before go back I make sure I had done report filling then check out at 5:30pm.

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✒️ Today's check in at 8am. After bought our breakfast we head to cafeteria.
✒️ Continue with yesterday's billing. For the Maison check need to write down captain order number in the list paper. Maison check have to pass to incharge person.
✒️For Lex spa outlet the credit card bills only have one copy. So the original copy need to give to incharge person while for billing purpose need to photocopy the receipt.
✒️Guest check also need to note down the number in the list paper.
✒️ Collecting captain orders. First time collecting captain orders in Umi Japanese Restaurant at 2nd floor assisted by a staff.
✒️Today also have to do report filling.
✒️ Check out at 5:30pm. Today's work are more compared to previous weeks.

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✒️ Today's check in at 7:51am continue with breakfast at cafeteria.
✒️ Every Monday have to do billing of three days which are Friday, Saturday & Sunday. From 6 March until 8 March.
✒️ The guest folio of one week also have to do information confirmation & price.
✒️Room report need to do filling everyday at store behind. Since my trainer take long holiday I have to do it.
✒️ Today's lunch was dhall curry & egg fried with long beans. The food was tasty.
✒️Credit card charging from booking.com.
✒️ Check out at 5:30pm

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✒️Today was the last day before my trainer go for one week holiday. So today she inform me my tasks for upcoming week.
✒️There are filing,credit card charge,guest folio, voucher arrangements. After the instructions I note down the details.
✒️Filing  & credit card charge need to be done everyday.
✒️In booking.com there are details about guest such as their name, address, credit card name,number, days of staying and some have special request like birthday cake with birthday card. For credit card charge these details will be used.
✒️For upcoming weeks there is changes in calculation due to some changes. My trainer inform & teach me the calculation too.
✒️ Everyday before going back I will say good bye to everyone & do my check-out. Few times I had mistakenly insert my finger in check-in machine instead of check-out. I always confused with the machines since it's situated besides. The guard will always correct me.

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✒️After ate my breakfast I have some conversation with other department trainees. Then I started to do my works.
✒️ Every staffs after enter the office will greet to everyone in the office. It's a happy feeling when greeting people in morning & receive greetings from others. Everyone begin their work with positive vibes.
✒️8am was my check in for today. Since today Thursday there will be more staffs compared to other three days. In Thursday & Friday there will be staffs from Lexis Hibiscus to Grand Lexi's.
✒️Today I done credit card charge before lunch hours. Because some days I will make it after lunch hours so it drag the next process. The credit card machine need to be charged before usage for no means can't do charging process.
✒️Still got guest folio arrangements for today but it was 2019's. Sport & recreation folio need to be done by today and I managed to finish it.
✒️Before my trainer heading for room checking she requested me to submit report to housekeeping department. Work end at 5:30pm.

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✒️My body temperature for today was 36.4°c During check in were at 8am. Today the big bus came to pick up staffs. Some times small bus came.
✒️Chinese fried rice was today's breakfast. I take tea as my morning drink. After having some conversation with another trainee I go back to my office.
✒️I greet the Head Of Department then I greet everyone. Every day every staffs are concerned with corona virus issue. They will keep updating about the virus & advise everyone to be safe. I like the way there concern about everyone. There all work as one department. The unity makes them to perform well towards their work.
✒️After credit card charging I helped the assistant to settle the credit card issue. For credit card payment summary, detail & settlement are important receipts to be kept safely.
✒️One of the staff teach me to do void for credit card. In case if she's not around mean I have to help her to do it. So after that I take note before I forget the steps.
✒️For today also I do casting for 29 February. Then arranging breakfast voucher. Then price check for sports & recreation folio and end up in guest folio arrangement.

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✒️ Today's breakfast I didn't ate cafeteria food I bought kuih from chinese shop beside the hotel. Since the staffs haven't arrive I waited at cafeteria until the office is open.
✒️ Today's task have to arrange the guest folio documents. For February month according to dates. Arranging documents longer time compared to other tasks. I nearly spent four to five hours to finish the task.
✒️Casting was my next task. Have to collect all the amounts according to the bills. After casting done have to send to another staff for upcoming process. I learn to fotostate some bills & documents according to their requirements. For this process they reuse the used papers to avoid paper waste. It's a effective way to cut cost on paper expenses.
✒️ Today's check out at 5:30pm then bus came at 6:10pm & at 7pm reach the hostel.

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✒️After enter the office as usual I greet every staff's. Today I checked at 8:10am since there are many staffs those shift begin at 8am. So I give them priority to check-in.
✒️ Usually most of the staff came early to work & start to do their work before 9am. I like their dedication towards their work.
✒️Today breakfast finished early so I ate bread with peanut butter. Before 8:30am staff's must take their breakfast if they are sitting inside the cafeteria. Because after 8:30am the cafeteria staff will start their cleaning process.
✒️Today I do credit card charge first. This process should be done before lunch hour. After I done it the staff will take the book. During credit card charge I have to recheck their name,card name & amount credited. For some credit cards there will be shown declined,expired card,error & txn not permtd.
✒️ Today's task was billing for Lobby shop,Roselle Coffee shop,Umi Restaurant,Pool cafe,Lanun bar & Room service. There are few types of payment for example credit cards, cash,online, offline & voucher.
✒️Delicate vouchers such as breakfast,lunch & dinner vouchers. Today's lunch was satisfying.
✒️Today I pay more attention to avoid any mistakes because one person's mistakes will effect other's too. Today's check out at 5:45pm.

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✒️Today the check in were at 8:10am & body temperature 36.7°c.
✒️I greet the Head of department then other colleagues. Then begin to do my work.
✒️ Today I just had to do casting because the billing had been done by staff.
✒️Credit card charging. Not every credit card can be accepted. Most of the cards have problem like invalid, declined, do not honour & txn not permitted. If the card accepted means money will be deducted & there will be receipt.
✒️Then receipt arrangements. If temporary receipt missing means there must be photocopy of the guest's identity card.
✒️After I done all my tasks, I get 2 boxes of receipts & voucher to arrange.
✒️After work finish I take ate my dinner at cafeteria since I'm hungry. Reached hostel at 7pm.

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✒️Today I ate currypuff's as my breakfast. Usually for breakfast there will be operational staffs. At cafeteria there provide bread & jam, drinks and meals (breakfast,lunch and dinner).
✒️Today also I had to do casting. But I forget some steps since it had many steps. Then I asked the trainee & the incharge person they helped me.
✒️The favourite part of lunch break is the fruit. They provide red,yellow watermelon & honey dew. The cafeteria is medium size only. So during lunch break me & my colleagues will sit outside cafeteria.
✒️After lunch break I had to arrange temporary receipt and rebate voucher. Today I managed to finish my tasks early then waited to go back.

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✒️After check in I enter the office & greet everyone. Then I had my breakfast at cafeteria.
✒️ Today again have to do billing of three days.
✒️Then have to arrange the breakfast voucher, guest check receipts, miscellaneous receipts,paid out receipts & shift closing. For the breakfast voucher the price for adult it Rm 50 while for child is Rm 30.
✒️There was official receipt it had to be photocopy & give to in-charge person. All the receipts need to arrange according to folio number stated in the receipt.
✒️ Lunch and dinner voucher also need to arrange. Today I only had to charge credit card for one hotel. The other hotel handle by other trainee.
✒️ There were some people keep coming inside & going outside for money exchange purpose. If one piece of captain paper lost I to pay Rm 100.
✒️Done shift at 5:30pm & go back at 6:10pm.
✒️ Everything can't be done in rushing situation. Need to handle every new things with calm and the important one is need to understand if didn't understand.

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✒️ Today check in were 8am. Then had my breakfast then waited in staff locker room then went to my place.
✒️Greet everyone in office & then was talking to a staff there. Today my body temperature were 36.5°. Not only staffs even guest also have to check their body temperature. The hotel management is very strict about it. When a staff body temperature was high, management request the staff to consult doctor.
✒️Today also I have to do the credit card charging. Before this I had knew that for this process fee documents will be attached but today there was different. Then I asked the trainee and the in-charge person then she clarify my doubts.
✒️ After that arranging vouchers for January & February month. Before end of month every financial statements have to be settled.
✒️The staff teach me how to operate the photostat machine. Password is needed for excess purpose. I manage to understand. Then I had to photostats some documents & bills for settlement purpose.
✒️Today I learned that one silly mistake will give huge impact especially for finance. Day by day I'm being familiar with those tasks.
✒️Every staffs are friendly and very helpful when I need help. Today's check put was 5:30pm. During check out have to write down name, id number & department for beg check purpose.
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✒️As usual after breakfast I enter the room & greet everyone.
✒️Charging credit card amount is compulsory for everyday. Have to do for both hotels (grand lexis and lexis)
✒️Billing was the new task for today. Where have to check every details in the bills from various area such as Lanun Bar, Umi Japanese Restaurant,Roselle Coffee House, Lexis Spa,Pool cafe, Lobby shop & room service.
✒️After it have to calculate the amount in the specific calculate for casting purpose. For example Roselle Coffee House cash, all the cash should be calculated & then should record the amount.
✒️ Arranging meal voucher according to the document number.
✒️It was my first experience using that calculator. At first the trainee also struggle to teach me. At last we managed to do it. I also did mistake by pressing wrong amount after two three times then only I got to do it properly.
✒️Today I check out at 5:30pm. It was tiring day!

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✒️ After reached hotel I had thumbprint and the security will check temperature for every staff's to make sure everyone are healthy & to avoid from corona virus.
✒️After breakfast I went to my place. I wished good morning to my colleagues and started to do my tasks.
✒️ I have to arrange complementary voucher accordingly and arrange captain orders.
✒️Then I have to charge credit card bills and send to in-charge person.
✒️Then have to check some receipts and documents such as guest check,paid out,range card, temporary receipt,sport & facilities and shift closing.
✒️Have to make sure the date, amount, folio number are correct. If wrong means have to inform the head of department.

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✒️After reached hotel, I had my breakfast at cafeteria with another trainee.
✒️New GM visit to every department. Once he came to our department all wished him good morning.
✒️ Arranging breakfast voucher according to the name of the person and institution. It was December records.
✒️My lunch break is at 12pm until 1pm. Since there are 4 trainees everyone can't go for lunch break at same time.
✒️After my lunch I follow the trainee to collect captain orders (bills used in every department)
For example bar, kitchen & restaurant. After done collecting have to arrange accordingly & give to in-charge person.
✒️I did a mistake in arranging the vouchers, so it takes too long to rearrange. At first I regret & then I realized I'm in learning process so mistakes are normal. Practice makes perfect!
✒️Work finish at 5pm then I waited for bus to go back to hostel. Bus came at 6:10pm.

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✒️ Because of some mistakes I had to take early bus which is at 5:20am and reach hotel at 6pm.
✒️Today my task is to help collecting captain orders from Lanun Bar, Duyong Restaurant & Kitchen.
✒️After collecting have to arrange it & give to finance department staff. The arrangement should be according to the colour of the orders such as yellow,blue and pink. If one captain order lose means have to pay Rm100.
✒️The interior of the hotel was awesome & the bar looks attractive.

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✒️Work shift at 9pm but bus from hostel is 7:20pm
✒️Trainee Orientation
✒️ Introducing staff's
✒️ Learning thumbprint
✒️ Getting name tag
✒️First day was quite good. All the staffs are friendly & helpful

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✒️ Reached hotel at 8am. Take breakfast at cafeteria.
✒️ Orientation begin at 9am
✒️My lunch break at 1pm until 2pm
✒️Shift finish at 5pm