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As we see a greater increase in predominately virtual communication... develop the habit now where when pronouns are not given, particularly when communicating with someone for the first time, default to they/them.

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acknowledge the validity of their concerns
avoid making them feel like victims
recognize that they are being brave

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When our brains are overwhelmed and going fast, we need extra time to process!!!

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Thank you for telling me. I want to be there for you. What do you need? How can I support you?

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How are you doing?
What's the most important thing you're dealing with right now?
How has it been to be in class recently?
What are you hoping I might be able to help with?

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What can I do to help you?  If you need me I can be available to help.
I would get in touch with a counselor at the school who can help address issues

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"You are so valid." - LOUD member

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Liz Ocasio she, her, hers