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I will be more encouraged to purchase the yoghurt if there are more promotions

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I will be more encouraged to purchase the yoghurt if there are more promotions

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promotion is important because if there is promotion, there is a higher chance for me to buy without thinking twice

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promotion is important because if there is promotion, there is a higher chance for me to buy without thinking twice

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good customer services because staffs are well trained 

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good customer services because staffs are well trained 

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prefer topping cause enhance taste, texture and flavour.

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prefer topping cause enhance taste, texture and flavour.

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prefer counter because can face 2 face interact cos more reliable

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prefer counter because can face 2 face interact cos more reliable

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craving and hot weather cause one to buy yoghurt to cool themselves down

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craving and hot weather cause one to buy yoghurt to cool themselves down

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staff show black face & does not show friendliness. serves with bad tone & attitude

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staff show black face & does not show friendliness. serves with bad tone & attitude

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some of the workers were rushing to take my orders and did not place the toppings nicely. i wanted to take a picture of the yoghurt but if it did not look good so i was disappointed. the source was also wasted because it was at the external of the cup and dirtied my hand

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some of the workers were rushing to take my orders and did not place the toppings nicely. i wanted to take a picture of the yoghurt but if it did not look good so i was disappointed. the source was also wasted because it was at the external of the cup and dirtied my hand

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queuing and waiting very long for the yoghurt since lack of staff, irritated & rushing for time

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queuing and waiting very long for the yoghurt since lack of staff, irritated & rushing for time

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lade was new to job & unsure of taking orders

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lade was new to job & unsure of taking orders

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yole yoghurt tasted spoilt. became not done well

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yole yoghurt tasted spoilt. became not done well

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staff hold my spoon at the part where im supposed to eat. it made me feel disgusted

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staff hold my spoon at the part where im supposed to eat. it made me feel disgusted

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current available brands are too pricey for me

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current available brands are too pricey for me

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yoghurt meant to be healthy so there is no point selling higher price to add topings that will make yoghurt unhealthy

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Will spend $4 max for yoghurt

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1. Chocolate
2. Chocolate Hazelnut
3. Cookies n Cream
4. Strawberry
5. Lychee

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1. Jasmine Tea
2. Thai Tea
3. White Chocolate
4. Mango
5. Matcha Green Tea

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1. Chocolate
2. Cookies n Cream
3. Espresso
4. Mint Tea
5. Vanilla

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1. Vanilla
2. Lychee
3. Chocolate
4. Acai
5. Earl Grey Tea

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1. Chocolate Hazelnut
2. White Chocolate
3. Blueberry
4. Strawberry
5. Salted Caramel

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1. Salted Caramel
2. Chocolate Caramel
3. Cookies n Cream
4. Thai Tea
5. White Chocolate

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Have seen the logo online but never hear before ????

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Have seen the logo online but never hear before ????

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$4 for small, $5 for medium, $5.50 for large

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$4 for small, $5 for medium, $5.50 for large

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$3 for small, $3.5 for medium, $4 for large

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$3 for small, $3.5 for medium, $4 for large

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pay $4-5 for plain yoghurt & more for yoghurt with other flavours

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pay $4-5 for plain yoghurt & more for yoghurt with other flavours

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some people are stingy so they would just try without buying it

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some people are stingy so they would just try without buying it

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samplings help buyers know what they want

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samplings help buyers know what they want

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strong advertising is needed to boost branding

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strong advertising is needed to boost branding

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yes i have seen them give out free servings to promote their product

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yes i have seen them give out free servings to promote their product

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yes i have seen them give out free yoghurt but not a new flavour

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yes i have seen them give out free yoghurt but not a new flavour

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KFC promote itself on instagram & store itself

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KFC promote itself on instagram & store itself

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i do not see promotions from the brands i've mentioned frequently

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i do not see promotions from the brands i've mentioned frequently

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not a lot of promotions: once  in a few months

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not a lot of promotions: once  in a few months

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promotion on telegram channels: kiasufoodies & goodlobang

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promotion on telegram channels: kiasufoodies & goodlobang

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kfc has a promotion board and a huge poster (2-3 times a year)

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kfc has a promotion board and a huge poster (2-3 times a year)

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brands normally have offer in special days eg 1 year anniversary or random

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brands normally have offer in special days eg 1 year anniversary or random

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promotion once every 2 months from instagram,facebook and friends.

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promotion once every 2 months from instagram,facebook and friends.

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decide to buy by my current cravings & if there's any cashless payments available

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decide to buy by my current cravings & if there's any cashless payments available

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when the weather is hot and i am sweating,i will buy yoghurt on the way home. i buy llao llao sa it is near my house and i pass by it before i go to the bus interchange to go home

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when the weather is hot and i am sweating,i will buy yoghurt on the way home. i buy llao llao sa it is near my house and i pass by it before i go to the bus interchange to go home

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eat yoghurt when friends ask or craving for desserts

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eat yoghurt when friends ask or craving for desserts

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i will eat yoghurt when i crave for it & the promos avail at that time

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i will eat yoghurt when i crave for it & the promos avail at that time

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take selfie after purchasing and post on IG story. after posting, I will like to find a seat to sit and eat.

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take selfie after purchasing and post on IG story. after posting, I will like to find a seat to sit and eat.

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take pictures or videos and upload it on Instagram. I do that because  I want to review the product and share what I am doing with others on my IG.

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take pictures or videos and upload it on Instagram. I do that because  I want to review the product and share what I am doing with others on my IG.

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I would take picture and post on my Instagram story because I like to show off the food I am eating.

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I would take picture and post on my Instagram story because I like to show off the food I am eating.

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take picture and upload it onto my insta story.

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take picture and upload it onto my insta story.

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take photo and send to family or friends.

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take photo and send to family or friends.

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take photo and send to family or friends

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take photo and send to family or friends

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take photo and upload on IG to show off and for aesthetic purposes

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take photo and upload on IG to show off and for aesthetic purposes

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queue up > choose size > choose 2-3 toppings > proceed to pay.

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queue up > choose size > choose 2-3 toppings > proceed to pay.

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queueing, choosing flavours and toppings, paying money and go.

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queueing, choosing flavours and toppings, paying money and go.

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queueing >  choose cup size > choose flavour > choose toppings > pay

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queueing >  choose cup size > choose flavour > choose toppings > pay

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go to counter then tell them what you want then tell them what toppings then pay then consumption

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go to counter then tell them what you want then tell them what toppings then pay then consumption

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last time 3 times per week. now once a month

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last time 3 times per week. now once a month

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I purchase once a month now as I go home very late due to school. by the time, I reach home , it is already 11 pm. so the yoghurt stores are closed already.

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I purchase once a month now as I go home very late due to school. by the time, I reach home , it is already 11 pm. so the yoghurt stores are closed already.

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purchase yoghurt once a month or when they have promotion.

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purchase yoghurt once a month or when they have promotion.

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during peak, customer service is bad due to lack of manpower and more convenient.

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during peak, customer service is bad due to lack of manpower and more convenient.

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8/10 satisfaction for customer service and product.

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8/10 satisfaction for customer service and product.

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7/10 with customer service. product can be further improved for their pricing, toppings, design, cleanliness and sitting area.

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7/10 with customer service. product can be further improved for their pricing, toppings, design, cleanliness and sitting area.

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7/10 because long queues and workers get frustrated easily.

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7/10 because long queues and workers get frustrated easily.

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8/10 for customer service and product. staffs are well trained and patient when I do not know what toppings to choose. product is fresh as they have to keep working station and machine clean.

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8/10 for customer service and product. staffs are well trained and patient when I do not know what toppings to choose. product is fresh as they have to keep working station and machine clean.