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Understanding and flexible

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Vendor shipped product same day for delivery

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Understanding of the issue the client is facing

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Understanding of the issue the client is facing

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helpfulness, explained everything and took their time. Made sure I understood everything

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They went out of their way to accommodate

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They went out of their way to accommodate

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Told amazon that my package was lost in the mail. Turns out my apartment just had it in their office and didnt let me know they had it. Amazon refunded me. I ordered more and later on the originals showed up so kind of a BOGO

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Having an actual person assist you instead of an automated system.

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Having an actual person assist you instead of an automated system.

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Makes you feel a little appreciated while waiting for a solution.

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Makes the order seem like a better deal.

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Putting the clients first.

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reduced my fever