# data[].attributes.headline
Network Monitoring: Watching the Network or Waiting for It to Break?

# data[].attributes.subject
Network Monitoring: Watching the Network or Waiting for It to Break?

# data[].attributes.body
Your network may look fine—until one small issue becomes a major outage.

Are you detecting problems before users notice? Agree or disagree?
What’s the bigger challenge: visibility, alert overload, or slow response?
What matters more: proactive monitoring or quick recovery?
Are your critical devices truly being watched 24/7?
How are you handling network issues before they impact your business?

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If the problem continues, contact the site owner.

# data[].attributes.headline
Your MSP Is Growing. Can Your NOC Keep Up?

# data[].attributes.subject
Your MSP Is Growing. Can Your NOC Keep Up?

# data[].attributes.body
More clients mean more devices, more alerts, and more pressure on your team.

Can you deliver 24/7 NOC support without expanding your in-house team?
Are missed alerts costing you client trust? Agree or disagree?

What’s harder: scaling your MSP or maintaining consistent service quality?
And when something goes wrong, does your NOC respond—or react?

Is your NOC ready for your next 10 clients?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

# data[].attributes.attachment_link.title
NOC Monitoring & Management - Managed Services HEX64

# data[].attributes.attachment_link.description
Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

# data[].attributes.headline
Your Network Doesn’t Need More Alerts. It Needs Attention.

# data[].attributes.subject
Your Network Doesn’t Need More Alerts. It Needs Attention.

# data[].attributes.body
Too many alerts can be just as dangerous as too few.

Are your critical issues getting noticed—or buried in the noise?
Is your team spending more time checking alerts than fixing problems?

What matters most: fewer false alarms or faster action?
Could better monitoring help your team stay ahead instead of constantly playing catch-up?

What’s your experience?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
What Happens When Your NOC Misses One Alert?

# data[].attributes.subject
What Happens When Your NOC Misses One Alert?

# data[].attributes.body
One missed alert can become a slow server, a network outage, or an unhappy client.

Are your teams preventing incidents or chasing them?
Is 24/7 visibility enough—or does response speed matter more?
And when an alert appears, who’s watching?

Your NOC should catch the problem before your clients feel it.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

# data[].attributes.attachment_link.title
NOC Monitoring & Management - Managed Services HEX64

# data[].attributes.attachment_link.description
Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

# data[].attributes.headline
White Label NOC: Smart Growth or Hidden Dependency?

# data[].attributes.subject
White Label NOC: Smart Growth or Hidden Dependency?

# data[].attributes.body
White Label NOC helps MSPs scale faster without hiring large teams. Agree or disagree?

It’s the most efficient way to deliver true 24/7 support without operational strain. Yes or no?

Depending on a NOC partner reduces control over service quality. True or false?

Speed of growth matters more than maintaining everything in-house. Agree or disagree?

A strong white-label partner can enhance your brand without being visible. Agree or disagree?

Is White Label NOC a competitive advantage—or a hidden risk for MSPs?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Your First Line of Defense or Last Resort?

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Your First Line of Defense or Last Resort?

# data[].attributes.body
IT disruptions rarely come with warnings—and without real-time monitoring, response delays can cost more than just downtime.

Do you rely more on proactive alerts or reactive firefighting?

Have unnoticed issues ever escalated into major outages in your environment?

What’s the real gap—tools, processes, or skilled resources?

And ultimately, what keeps your operations stable: constant monitoring or quick recovery?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Your Patches Aren’t Late—They’re Costing You Risk

# data[].attributes.subject
Your Patches Aren’t Late—They’re Costing You Risk

# data[].attributes.body
Are unpatched systems creating hidden vulnerabilities in your environment without you realizing it?
Is your team struggling with delayed updates, limited visibility, or inconsistent patch cycles?

What seems like a minor delay today—could it turn into a major security breach tomorrow?
And more importantly, are you truly confident your patch management strategy is keeping your systems secure, compliant, and always up to date?

# data[].attributes.attachment_link.description
Get patch management services from HEX64 for servers, endpoints, security updates, vulnerability fixes, compliance support, and proactive IT..

# data[].attributes.headline
Your Servers Aren’t Down—They’re Being Ignored

# data[].attributes.subject
Your Servers Aren’t Down—They’re Being Ignored

# data[].attributes.body
Slow apps. Missed alerts. Unexpected crashes.

That’s how downtime really starts.

A strong IT setup isn’t about having servers…
it’s about knowing issues before users do.

Agree or disagree: Most server issues go unnoticed until it’s too late?
What’s the real blocker—visibility, response time, or resources?
Prevention or Recovery — what matters more?

Don’t wait for downtime to alert you.
Monitor smarter. Respond faster. Stay ahead.

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.headline
Your Network Isn’t Failing… It’s Being Ignored

# data[].attributes.subject
Your Network Isn’t Failing… It’s Being Ignored

# data[].attributes.body
Most network issues don’t crash systems instantly.
They build quietly—missed alerts, slow response, unnoticed patterns.

That’s how downtime happens.
That’s how clients lose trust.

A strong network monitoring strategy isn’t about dashboards—
it’s about what happens next.

What’s the real gap in your network monitoring today—visibility, response time, or skilled resources?

Or better—are you truly monitoring… or just reacting when it’s too late?

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.body
Most MSP issues don’t start big — they start small and go unnoticed.

A missed alert.
A slow response.
A delay at the wrong time.

And that’s when client trust starts slipping.

What’s the biggest challenge in your NOC today?
Visibility, response time, or skilled resources?

# data[].attributes.headline
Outsourced NOC That Works Before Issues Do 

# data[].attributes.subject
Outsourced NOC That Works Before Issues Do 

# data[].attributes.body
Most IT failures don’t come from big outages.
They start small—missed alerts, delayed responses, unnoticed patterns.

That’s where an outsourced NOC changes the game.
Not just monitoring—but predicting, preventing, and protecting your environment 24/7.

But let’s be real 👇
What’s holding your NOC back right now—visibility, response time, or skilled resources?

Let’s talk.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
The Silent Failures Your NOC Isn’t Catching

# data[].attributes.subject
The Silent Failures Your NOC Isn’t Catching

# data[].attributes.body
Most IT environments don’t break because of major outages.
They fail because small alerts get ignored, missed, or delayed.

That’s where NOC monitoring makes the real difference.
Not just watching dashboards—but catching issues before users even notice them.

But let’s be honest—every team struggles somewhere.

What’s the biggest challenge in your NOC today—visibility, response time, or skilled resources?

Curious to hear how others are handling this in real-world environments.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
What’s really shaping IT decisions today?

# data[].attributes.subject
What’s really shaping IT decisions today?

# data[].attributes.body
It’s always a balance—speed vs security, innovation vs stability.

Some move fast.
Some play safe.
Most are figuring it out.

But what’s actually working in your environment?

• Is security slowing you down—or saving you?
• What’s your biggest blocker right now?
• Speed or stability—which matters more?

No perfect answers—just real experiences.

Let’s hear your take 👇

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Why Most NOCs Miss Problems Before Users Feel Them

# data[].attributes.subject
Why Most NOCs Miss Problems Before Users Feel Them

# data[].attributes.body
Most IT environments don’t fail because of big outages.
They fail because small issues go unnoticed—until it’s too late.

A strong NOC isn’t just about monitoring.
It’s about catching problems before users ever feel them.

But here’s the real question:

What’s the biggest challenge in your NOC today—visibility, response time, or skilled resources?

Curious to hear how others are handling this.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Patch Management: Balancing Security Without Breaking Systems

# data[].attributes.subject
Patch Management: Balancing Security Without Breaking Systems

# data[].attributes.body
Patch management is critical—but never simple.
Move too slow, and systems stay exposed. Move too fast, and you risk disruption.

Most teams aren’t struggling with whether to patch, but how to do it without breaking operations.

So, what matters more in your environment—rapid patching or system stability?
And what’s the biggest blocker: visibility, resources, or operational risk?

# data[].attributes.attachment_link.description
Get patch management services from HEX64 for servers, endpoints, security updates, vulnerability fixes, compliance support, and proactive IT..

# data[].attributes.headline
It’s Not Your Server — It’s Your Monitoring 

# data[].attributes.subject
It’s Not Your Server — It’s Your Monitoring 

# data[].attributes.body
Most systems don’t fail suddenly — they show signs first.

The problem?

Those signs often go unnoticed.

If you're monitoring only alerts you after something breaks, it’s already too late.

Good server monitoring isn’t just about alerts —

It’s about catching issues early, acting fast, and avoiding downtime altogether.

So, ask yourself:

Is your monitoring preventing problems… or just reporting them?

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.headline
Network Monitoring Is Only Useful If It Actually Helps You See Clearly 

# data[].attributes.subject
Network Monitoring Is Only Useful If It Actually Helps You See Clearly 

# data[].attributes.body
Most teams already have network monitoring in place—but more tools don’t always mean better visibility.

Alerts keep coming; dashboards stay active, yet when a real issue hits, it still takes time to understand what’s wrong. Too much noise, not enough clarity.

The real challenge isn’t collecting data—it’s turning it into something useful. Without clear insights and the right processes, monitoring becomes reactive instead of proactive.

Good network monitoring isn’t about more alerts. It’s about faster understanding, smarter decisions, and solving problems before they impact the business.

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.headline
NOC for MSPs: What’s Actually Working on the Ground   

# data[].attributes.subject
NOC for MSPs: What’s Actually Working on the Ground   

# data[].attributes.body
In real-world MSP environments, NOC conversations that connect are the ones that feel familiar.

Simple questions around automation, monitoring, or response times get quick reactions. Asking about day-to-day challenges—like alert fatigue or managing 24/7 operations—bring out honest, practical insights.

When you touch on what’s actually slowing NOC performance down—tools, people, or processes—you start getting more thoughtful responses. And when MSPs reflect on whether their NOC is truly proactive or just reacting faster, that’s where real conversations begin.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Most teams don’t think about their NOC… until something breaks. 

# data[].attributes.subject
Most teams don’t think about their NOC… until something breaks. 

# data[].attributes.body
And by then, it was already too late.

Running a 24/7 NOC in-house is expensive, resource-heavy, and hard to scale.

That’s why many teams are shifting to outsourced NOC—not just to cut costs, but to stay consistent and focused on what actually matters.

The real shift?

From firefighting → to proactive operations.

But here’s what I’m curious about 👇

What’s the biggest blocker to adopt an outsourced NOC in your experience—trust, control, or internal resistance?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
NOC Monitoring Isn’t Hard—Until It Actually Matters 

# data[].attributes.subject
NOC Monitoring Isn’t Hard—Until It Actually Matters 

# data[].attributes.body
On paper, it’s simple: alerts, dashboards, response.

In reality?

Too many alerts. Too much noise. And when something breaks, everything depends on how fast your team can make sense of it.

The problem isn’t monitoring—it’s clarity under pressure.

Most teams are still reacting instead of staying ahead.

How is your NOC handling it—under control or still a daily firefight?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

# data[].attributes.attachment_link.title
NOC Monitoring & Management - Managed Services HEX64

# data[].attributes.attachment_link.description
Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

# data[].attributes.body
Most teams still rely on fixing issues after they happen.

It feels manageable—until downtime starts affecting users and business operations.

White label NOC brings continuous monitoring without stretching your internal team or adding headcount.

But I’m curious—

Do you see real value in 24/7 monitoring, or is reactive support still working fine for you?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Smart Ways to Start Conversations on NOC Services 

# data[].attributes.subject
Smart Ways to Start Conversations on NOC Services 

# data[].attributes.body
The best way to drive engagement around network operations is by asking simple, relevant questions.

“Proactive monitoring reduces downtime more than reactive support—agree or disagree?”

“Have you faced unexpected downtime or monitoring gaps?”

“What’s the biggest barrier to consistent uptime—visibility, resources, or processes?”

“In-house NOC or outsourced support—what works better?”

“Is your organization truly prepared for network disruptions?”

Short, clear questions like these spark quick responses, real experiences, and meaningful discussions—helping you build stronger credibility in the NOC space.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Patch Management Isn’t Failing Because of Technology. It’s Failing Because of Discipline

# data[].attributes.subject
Patch Management Isn’t Failing Because of Technology. It’s Failing Because of Discipline

# data[].attributes.body
Most organizations already have tools, alerts, and processes in place.

The real issue is consistency.

Patching gets delayed due to:

• Fear of downtime

• Lack of clear ownership

• Limited asset visibility

• Competing priorities

Over time, these small delays create real exposure.

Unpatched systems remain one of the most common entry points for attacks—not because teams don’t know better, but because patching is treated as a task, not a continuous process.

In your experience, what’s the biggest blocker to effective patch management—operational risk, visibility, or ownership?

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Learn about HEX64’s IT support process, from consultation and onboarding to monitoring, helpdesk support, escalation, reporting.

# data[].attributes.body
Most teams have monitoring tools in place.

But outages still happen.

Why?

Because alerts don’t equal action.

Noise, slow response, and unclear ownership turn signals into missed warnings.

Monitoring shows the problem.

Response solves it.

What’s the biggest gap in your setup—tools, process, or response time?

# data[].attributes.attachment_link.title
Server Monitoring Alone Isn’t Enough for Business Uptime | SupportPRO posted on the topic | LinkedIn

# data[].attributes.attachment_link.description
Most server issues don’t fail loudly. They fail silently until it’s too late.
For businesses that rely on websites, applications, or cloud platforms, even a few minutes of downtime can impact customer experience and revenue. Server monitoring tools work in the background to track:
1. Performance and uptime
2. CPU and memory usage
3. Network activity
4. Application health Today, there are plenty of options available. From open-source tools like Nagios and Zabbix to advanced platforms like SolarWinds and LogicMonitor, businesses can choose based on their size, complexity, and budget. But here’s what often gets overlooked. Tools alone don’t solve the problem.
Monitoring only works when:
1. Alerts are actively reviewed
2. Issues are addressed in real time
3. Systems are continuously optimized
Without that, even the best tool becomes just another dashboard. The real value comes from having the right process and the right team behind it, ensuring your servers are always performing as expected, because at the end of the day, it’s not about having monitoring in place. It’s about knowing that someone is actually watching.

# data[].attributes.headline
Network Monitoring Isn’t About Alerts. It’s About Awareness. 

# data[].attributes.subject
Network Monitoring Isn’t About Alerts. It’s About Awareness. 

# data[].attributes.body
Most teams think network monitoring is all about dashboards, alerts, and uptime.

But the real value shows up before anything breaks.

It’s in the quiet signals—unexpected traffic spikes, latency slowly creeping up; devices acting just a little off.

These aren’t just anomalies. They’re early warnings.

The difference?

Some teams react to alerts.

Others read patterns and stay ahead.

Network monitoring isn’t just a tool.

It’s a shift from reacting → anticipating.

In your experience, what’s the biggest blocker—tool limitations, lack of visibility, or slow response culture?

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If the problem continues, contact the site owner.

# data[].attributes.headline
Are MSPs Underestimating the Power of a NOC? 

# data[].attributes.subject
Are MSPs Underestimating the Power of a NOC? 

# data[].attributes.body
Most MSPs focus on growth.

But without a strong NOC, growth doesn’t scale.

As environments get more complex, reactive support isn’t enough anymore.

A solid NOC means:

• Fewer outages

• Faster resolutions

• Less firefighting

Yet many still struggle with alert overload, poor visibility, and inconsistent processes.

In your experience, what’s the biggest blocker to an efficient NOC—tools, processes, or talent?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Outsourced NOC is no longer just about cost savings—it’s about operational stability.  

# data[].attributes.subject
Outsourced NOC is no longer just about cost savings—it’s about operational stability.  

# data[].attributes.body
IT teams today are dealing with nonstop alerts, rising downtime risks, and limited internal bandwidth. Managing 24/7 network operations in-house is becoming harder to sustain.

That’s why many organizations are rethinking their approach—moving reactive monitoring to more scalable, always-on support.

But the real decision isn’t simple.

In your environment, what matters more—maintaining full in-house control or ensuring reliable 24/7 network continuity?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
NOC Monitoring Looks Stable — But Is It Keeping Up? 

# data[].attributes.subject
NOC Monitoring Looks Stable — But Is It Keeping Up? 

# data[].attributes.body
Dashboards are green. Alerts are configured.

On paper, everything seems to be under control.

But across many environments, a different pattern shows up:

• Too many alerts, not enough clarity

• Reactive responses instead of prevention

• Tool gaps creating partial visibility

The challenge isn’t monitoring — it’s acting at the right time.

Is your NOC truly preventing incidents, or just helping you respond faster when they happen?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

# data[].attributes.attachment_link.title
NOC Monitoring & Management - Managed Services HEX64

# data[].attributes.attachment_link.description
Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

# data[].attributes.headline
Deliver Enterprise-Level IT Support Without Building the Infrastructure. 

# data[].attributes.subject
Deliver Enterprise-Level IT Support Without Building the Infrastructure. 

# data[].attributes.body
With our White Label NOC services, you get a dedicated team of experts working behind the scenes to keep your clients connected, secure, and satisfied — all under your brand name.

Always-On Monitoring

Stay ahead with real-time network visibility and instant alerts.

Proactive Threat Protection

Identify risks early and prevent costly disruptions.

Expert Remote Support

Resolve technical challenges quickly with experienced engineers.

Optimize. Scale. Grow.

Improve performance, enhance customer experience, and expand your services without increasing overhead.

Let Us Handle the IT Complexity — You Focus on Winning Customers.

From proactive monitoring and rapid troubleshooting to security management and client support, we become your invisible technology partner, helping you deliver seamless, enterprise-grade IT experiences at scale.

Your brand in the spotlight. Our expertise behind the scenes.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
The System is Secure, Smart, and Ready to Handle Threats  

# data[].attributes.subject
The System is Secure, Smart, and Ready to Handle Threats  

# data[].attributes.body
Tracks Threat Trends – Monitors Critical, High, and medium threats to identify risk patterns.

Follows Investigation Progress – Outlines key events like detection, escalation, and containment.

Ensure Device & Network Safety – Observes active devices, suspicious activity, and network behavior.

Delivers Automated Protection – Takes actions like threat neutralization, isolation, and quarantine.

Summarizes Overall Security Status – Shows alerts, severity levels, and major threat types.

Do you agree or disagree that the system is effectively managing and controlling security threats?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Are Your Systems Fully Protected with Effective Patch Management? 

# data[].attributes.subject
Are Your Systems Fully Protected with Effective Patch Management? 

# data[].attributes.body
Discover how proactive patching strengthens security, reduces risks, and keeps your operations running without disruption.

98%

Are your systems consistently patched within defined SLA timelines to avoid vulnerabilities?

6 hrs

How quickly are critical security patches identified, tested, and deployed across your environment?

0.5%

Are patch failures, rollbacks, and system risks kept to an absolute minimum?

With structured patch management, you don’t just update systems — you secure your entire business.

# data[].attributes.attachment_link.provider_name
White Label Helpdesk & NOC Services for MSPs | HEX64

# data[].attributes.attachment_link.description
Learn about HEX64’s IT support process, from consultation and onboarding to monitoring, helpdesk support, escalation, reporting.

# data[].attributes.headline
How Confident Are You in Your Server Monitoring?

# data[].attributes.subject
How Confident Are You in Your Server Monitoring?

# data[].attributes.body
Are you tracking performance in real time?
Are issues detected before they impact users?
Are alerts timely and actionable?

Yes — You’re in control.
No — There’s a visibility gap

#ServerMonitoring #ITMonitoring #InfrastructureMonitoring #Uptime #DevOps #CloudMonitoring #NOC #ProactiveMonitoring #ITOperations #SRE #SystemMonitoring #NetworkMonitoring #HighAvailability #PerformanceMonitoring #IncidentManagement

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.headline
End-to-End Network Monitoring That Sees Everything, Misses Nothing  

# data[].attributes.subject
End-to-End Network Monitoring That Sees Everything, Misses Nothing  

# data[].attributes.body
Does your network deliver real-time visibility across routers, firewalls, switches, and cloud environments?

Can it collect and process SNMP, NetFlow, Syslog, and API data without delays?

Does your system go beyond alerts to detect patterns, filter noise, and prevent incidents before they happen?

Are you getting unified insights across AWS, Azure, and on-prem infrastructure?

Can you confidently say your monitoring reduces downtime and improves response time?

If yes, you're in control. If not, it's time for smarter, more intelligent network monitoring — 24/7.

# data[].attributes.attachment_link.description
If the problem continues, contact the site owner.

# data[].attributes.headline
Why do most MSPs still struggle with NOC efficiency? 

# data[].attributes.subject
Why do most MSPs still struggle with NOC efficiency? 

# data[].attributes.body
Let’s hear from you

Most MSPs miss critical alerts due to poor monitoring setups.
Agree or disagree?

Have you ever faced delayed alerts or missed incidents in your NOC?

What’s the biggest gap—tools, team, or processes?

What matters more—faster response or smarter monitoring?

Is your NOC truly proactive… or just reactive?

HOW IT WORKS

Client Infrastructure
Servers, devices & network hardware generate real-time data

HEX64 NOC Monitoring
24/7 monitoring via SNMP & advanced tools

Alert Detection
Issues identified & alerts triggered instantly

NOC Engineers (L1–L3)
Experts investigate & respond in minutes

Resolution
Problems fixed before impacting users

Business Continuity
Stable Systems. Zero downtime. Happy clients.

HEX64 NOC for MSPs

✔ 24/7 Monitoring
✔ Instant Alerting
✔ L1–L3 Support
✔ SLA-Driven Operations
✔ White-label Support

Don’t just monitor your network

Make it intelligent with HEX64

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Stop Managing Alerts. Start Driving Outcomes.

# data[].attributes.subject
Stop Managing Alerts. Start Driving Outcomes.

# data[].attributes.body
Your IT Team Was Hired to Drive Innovation — Not Manage Alerts.

Yet many teams still spend critical time on monitoring, incident response, and reactive firefighting.

While leading organizations scale through automation, others remain challenged by:
• Continuous alert noise
• After-hours incidents
• Operational fatigue

The reality is clear: downtime impacts business outcomes, and simply adding headcount isn’t a sustainable solution.

An Outsourced NOC can shift IT from reactive to strategic by enabling:
✔ 24/7 proactive monitoring
✔ Faster incident detection and resolution
✔ Reduced operational overhead
✔ Greater focus on innovation and growth

But an important question remains:

What is holding organizations back from adopting an Outsourced NOC model?
— Trust?
— Cost concerns?
— Control and visibility?

In today’s IT landscape, what matters more —
Maintaining full in-house control
or
Achieving scalability, efficiency, and resilience?

We’d value your perspective — are you exploring this shift or already there?

# data[].attributes.headline
Is Your NOC Monitoring Preventing Issues — or Just Reporting Them?

# data[].attributes.subject
Is Your NOC Monitoring Preventing Issues — or Just Reporting Them?

# data[].attributes.body
Most NOCs are still reactive:
Alerts come after impact, teams chase noise, and downtime is already done.

The shift today is clear → Monitor → Predict → Prevent

Agree or disagree:
Traditional NOC monitoring is no longer enough for modern IT environments.

What’s the biggest blocker to proactive NOC operations in your experience?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

# data[].attributes.attachment_link.title
NOC Monitoring & Management - Managed Services HEX64

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Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

# data[].attributes.headline
Is Your MSP Truly Scalable Without a White Label NOC?

# data[].attributes.subject
Is Your MSP Truly Scalable Without a White Label NOC?

# data[].attributes.body
Many MSPs aim to scale fast—but operational bottlenecks often tell a different story.

24/7 monitoring, incident response, alert fatigue, staffing challenges… it all adds up.

This is where a White Label NOC changes the game:

✔️ Round-the-clock infrastructure monitoring
✔️ Faster incident detection & resolution
✔️ Reduced operational overhead
✔️ Seamless extension of your brand
✔️ More focus on growth, less on firefighting

But here’s the real question—

What’s the biggest barrier preventing MSPs from scaling efficiently today—talent shortage, rising costs, or operational complexity?

Or from your experience:

Have you explored White Label NOC services, and what impact did it have on your operations?

Let’s discuss. 👇

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Is Your NOC Ready for What’s Coming Next?

# data[].attributes.subject
Is Your NOC Ready for What’s Coming Next?

# data[].attributes.body
Most businesses are scaling faster than their NOC capabilities.

With AI, cloud, and hybrid environments, NOCs are facing rising alerts, limited visibility, and slower response times. Traditional monitoring is no longer enough.

A modern NOC must be proactive, automated, and intelligence-driven—not just reactive.

The real risk isn’t downtime.
It’s being unprepared.

What’s the biggest challenge in evolving NOC operations today—tools, talent, or strategy?

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
AI adoption is accelerating across businesses. But AI readiness? Still lagging behind.

# data[].attributes.subject
AI adoption is accelerating across businesses. But AI readiness? Still lagging behind.

# data[].attributes.body
At HEX64, we are seeing a consistent pattern across organizations:

AI tools are being introduced into workflows—
Often without clear governance, visibility, or security alignment.

Employees are experimenting.
Data is moving across platforms.
Decisions are being influenced by AI outputs.

But very few organizations have asked the critical question:

“Are we actually in control of how AI is being used?”

At the same time, the cybersecurity landscape is evolving just as fast.

AI is not only driving efficiency—
It is also expanding attack surfaces, enabling shadow AI, and increasing exposure to new types of threats.

This is where the real challenge begins.

Because cybersecurity today is no longer just an IT responsibility.

It is a core business risk management function.

From a RIM (Remote Infrastructure Management) perspective, the gap is becoming more visible:

🔹 AI adoption without structured governance
🔹 Limited visibility into user-level AI activity
🔹 Cloud environments with inconsistent security controls
🔹 Security not aligned with business priorities

These are not isolated issues—
They are indicators of a broader readiness gap.

And for leadership, it often comes down to a difficult balance:

⚡ Accelerate AI adoption to stay competitive
🔐 Strengthen security to stay resilient

Both matter. But without alignment, both can fail.

At HEX64, our focus is helping organizations build secure, scalable, and well-governed IT environments—
where innovation and control can coexist.

Let’s open this up:

👉 Is your organization truly ready for AI—from both a productivity and security standpoint?

👉 In your experience, what is the biggest blocker—technology, budget, or leadership alignment?

👉 And what matters more in your current environment: faster AI adoption or stronger security governance?

Would value your perspective.

# data[].attributes.attachment_link.provider_name
White Label Helpdesk & NOC Services for MSPs | HEX64

# data[].attributes.attachment_link.title
Remote Infrastructure Management Services HEX64

# data[].attributes.attachment_link.description
HEX64 delivers Remote Infrastructure Management (RIM) services designed to ensure continuous availability, operational stability, and secure infrastructure operations across cloud, hybrid, and on-prem environments.

# data[].attributes.headline
Unpopular opinion: Most NOC teams aren’t failing…They’re just set up to fail.

# data[].attributes.subject
Unpopular opinion: Most NOC teams aren’t failing…They’re just set up to fail.

# data[].attributes.body
Agree or disagree?

Because let’s look at what’s really happening: More tools. More alerts. More dashboards.

But somehow… more downtime, more stress, more confusion.

That’s not a people problem.

That’s a system problem.

We’ve normalized a broken model:

👉 Wait for alerts

👉 React under pressure

👉 Fix fast (or try to)

👉 Repeat And we call that “monitoring”.

It’s not. It’s firefighting with better tools. Here’s the shift smart teams are making right now:

They’re not asking, “How do we respond faster?” They’re asking, “Why are we still reacting at all?” Because modern NOC Services should do more than notify. They should anticipate.

Imagine this: 👉 Issues flagged before users ever notice

👉 Patterns identified before incidents happen

👉 Noise filtered — only real signals matter

👉 Your team focused on improvement, not interruption

No chaos.

No alert fatigue.

No constant pressure.

Just control. Because the goal isn’t to build a faster response team… It’s to build a system that rarely needs one.

So again — Agree or disagree? NOC should be proactive by default — not reactive by design.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
White Label Helpdesk shouldn’t feel like a compromise.

# data[].attributes.subject
White Label Helpdesk shouldn’t feel like a compromise.

# data[].attributes.body
But let’s be honest…

A lot of businesses still treat it that way.

👉 “It’s just support.”
👉 “Clients won’t notice.”
👉 “As long as tickets get resolved, we’re good.”

Disagree.

Because your helpdesk is your brand — even if your name isn’t on it.

Here’s what usually happens:
You promise seamless support to your clients.
But behind the scenes?
Different tools.
Disconnected workflows.
Delayed responses.
And agents who don’t fully understand your product.

So the experience feels…
off.

Not terrible.
Just not yours.

And that’s the real problem.

White Label Helpdesk services shouldn’t just “handle tickets.”
They should feel like an extension of your team.

Imagine this instead:
👉 Your clients get fast, consistent responses — every time
👉 Support feels aligned with your brand voice
👉 Issues are resolved before they escalate
👉 Your team isn’t buried in repetitive queries

No confusion. No gaps. Just continuity.

Because great support isn’t about outsourcing work…
It’s about delivering trust at scale.

The shift is simple:
From “someone else handling support”
→ to “a team that feels like ours”

From reactive replies
→ to proactive experiences

From service delivery
→ to brand consistency

If your helpdesk doesn’t feel invisible (in a good way)…
it’s probably not working as it should.

And your customers can tell.

# data[].attributes.headline
Remote IT issues shouldn’t slow your entire business down

# data[].attributes.subject
Remote IT issues shouldn’t slow your entire business down

# data[].attributes.body
Let’s be real…

Your team logs in ready to work.
But within hours?
A system error pops up.
Someone can’t access a tool.
A ticket gets raised… and then followed up… again.

And suddenly, productivity takes a backseat.

The issue isn’t your team.
It’s the gap between problems… and how quickly they get resolved.

Or more clearly —
how long your team stays stuck waiting for support.

What Remote Helpdesk Services should actually do:

Not just “respond to tickets”
Not keep users waiting in queues

But solve issues — fast, smoothly, and without disruption.

Imagine a better workday:

👉 Employees get instant support — no chasing IT
👉 Issues are resolved before they escalate
👉 Systems stay up and running — consistently
👉 Your team focuses on work, not technical problems

No delays. No frustration. Just seamless operations.

Because great IT support isn’t just about fixing problems…

It’s about keeping everything running without interruption.

Confidence that help is always available
Confidence that downtime is minimized
Confidence that your team won’t lose momentum

Here’s the real shift:

From waiting → to instant support
From disruptions → to continuity
From reactive → to always-ready

Reliable helpdesk support doesn’t just fix issues…
It keeps your business moving forward.

# data[].attributes.headline
IT Helpdesk Support shouldn’t feel like a daily struggle

# data[].attributes.subject
IT Helpdesk Support shouldn’t feel like a daily struggle

# data[].attributes.body
Let’s face it…
Your team starts the day with focus.

But within hours?
A login issue blocks someone.
A system glitch slows everything down.
Messages start coming in from everywhere.
And suddenly, your team is buried in tickets instead of doing meaningful work.

This isn’t a people problem.
It’s a system problem.

Because when your tools, workflows, and support processes aren’t aligned…
Everything becomes reactive.

What IT Helpdesk Support should really do:
Not just fix issues after they happen.
Not just close tickets faster.
But create an environment where problems rarely happen in the first place.

Imagine a smoother way of working:
👉 Employees get instant support without delays
👉 Repetitive issues are handled automatically
👉 Every request is tracked, prioritized, and resolved efficiently
👉 Potential problems are identified before they disrupt work

No noise. No confusion. No constant pressure.

Just reliable, effortless support.

Because real IT Helpdesk isn’t about putting out fires…
It’s about making sure they never start.

Confidence that your systems will perform
Confidence that support is always responsive
Confidence that your team can stay focused on growth

This is the shift that matters:
From reactive → to predictive
From overloaded → to optimized
From interruptions → to uninterrupted productivity

Great IT Helpdesk Support doesn’t just support your business…
It becomes the foundation that keeps everything running smoothly.

# data[].attributes.body
Let’s be honest…

Your NOC team starts the day with a clear plan.
Systems are monitored. Alerts are configured. Everything seems under control.

But then reality hits.

An alert storm floods the dashboard.
A critical issue gets buried under noise.
A ticket escalates late — after the client already noticed.

And suddenly…
Your team isn’t managing the network anymore.
They’re just reacting to problems.

The issue isn’t your team.

It’s how your monitoring, alerts, tools, and workflows are connected.
Or more accurately… how disconnected they are.

What MSP NOC Services should actually do:

Not overload you with alerts.
Not add more dashboards.
Not complicate your operations.

But bring clarity, control, and coordination to everything.

Imagine a better way to run your NOC:

👉 Alerts are filtered, prioritized, and actionable
👉 Issues are detected early — before they escalate
👉 Tickets are created and routed automatically
👉 Your team focuses on resolution, not noise

No chaos. No alert fatigue. Just control.

Because a great NOC isn’t just about monitoring…

It’s about confidence.

Confidence that critical issues won’t be missed
Confidence that your systems are always watched
Confidence that your team isn’t overwhelmed

Here’s the real shift:

From reactive → to proactive
From alert overload → to intelligent monitoring
From manual handling → to automated workflows
From stressed teams → to scalable operations

Great MSP NOC services don’t just support your infrastructure…

They empower your team to stay ahead of problems — not chase them.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
Stop Fighting IT Fires. Start Running Smoothly.

# data[].attributes.subject
Stop Fighting IT Fires. Start Running Smoothly.

# data[].attributes.body
Let’s be real…

Your team starts the week with a plan.
Everything looks under control.

But by mid-week?

A system goes down.
A ticket backlog piles up.
Employees can’t access critical tools.
And suddenly… your team is stuck “fixing issues” instead of doing real work.

The problem isn’t your team.
It’s the way your IT support is structured.

Or more honestly…
how reactive, scattered, and disconnected it has become.

What Remote Managed IT Support should actually do:
Not just solve problems when they happen.
Not overwhelm you with technical jargon.
But keep everything running — seamlessly, silently, efficiently.

Imagine a different way of working:
👉 Systems monitored 24/7 — issues resolved before you notice
👉 Instant remote support — no waiting, no downtime
👉 Secure, stable infrastructure — always up, always protected
👉 Employees working without interruptions — just productivity

No chaos. No delays. No frustration. Just smooth operations.

Because great IT support isn’t about reacting fast…
It’s about preventing problems altogether.

Confidence at every level:
Confidence that your systems are always running
Confidence that your data is secure
Confidence that your team won’t face unexpected downtime
Confidence that your business stays productive

Here’s the real shift:
From reactive → to proactive
From downtime → to uptime
From frustration → to reliability
From uncertainty → to control

Great Remote IT Support doesn’t just fix issues…
It powers your business to perform at its best.

# data[].attributes.attachment_link.title
Managed IT Support Services - Managed Services HEX64

# data[].attributes.attachment_link.description
Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

# data[].attributes.headline
Your NOC shouldn’t feel like a constant emergency

# data[].attributes.subject
Your NOC shouldn’t feel like a constant emergency

# data[].attributes.body
Let’s be honest…

You start the week with everything under control.
Tickets are managed. Systems are stable. Clients are satisfied.

But then things shift.

Alerts start piling up.
A server goes down.
A client reports an issue before your team even detects it.

And suddenly, your team isn’t managing systems anymore —
they’re just reacting.

Here’s the reality:

It’s not your team.
It’s the absence of a system that works before problems occur.

What NOC services for MSPs should actually deliver:

Not more noise.
Not unnecessary complexity.
Not constant interruptions.

But structure, visibility, and control.

Imagine a better way to operate:

• 24/7 monitoring that prevents issues, not just reports them
• Alerts that are relevant and actionable
• Faster resolution without chaos
• Problems identified before they impact clients

No confusion.
No firefighting.
Just consistent, reliable operations.

Because strong NOC support isn’t just about monitoring.

It’s about confidence.

Confidence that systems are stable
Confidence that issues are handled on time
Confidence that your clients can rely on you

The shift that matters:

Reactive → Proactive
Manual → Automated
Stressful → Scalable

The right NOC doesn’t just support your MSP.

It gives your team the space to focus on growth.

# data[].attributes.attachment_link.provider_name
24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

# data[].attributes.attachment_link.readable_text
24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Your IT Support Shouldn’t Be the Reason Work Slows Down

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Your IT Support Shouldn’t Be the Reason Work Slows Down

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Think about a typical workday…
Everything starts off smoothly.

Then suddenly—

Someone can’t log in.
A system starts lagging.
A tool stops working.
Emails won’t sync.

And just like that…
productivity drops across the team.

Not because people don’t know their jobs—
but because IT issues are getting in the way.

Here’s the real problem:

It’s not the lack of support.
It’s the timing of it.

Most IT help desks react after something breaks.
When the damage is already done.

But great IT Help Desk outsourcing works differently.

It doesn’t just respond faster.
It works smarter—behind the scenes.

Imagine a better way to operate:

👉 Issues are identified before they disrupt work
👉 Employees get immediate, reliable support
👉 Routine problems are resolved automatically
👉 Your team stays focused without interruptions

No delays. No repeated issues. No frustration.

Because the best IT support isn’t loud or visible…
It’s consistent, reliable, and always one step ahead.

It gives you confidence—

Confidence that your systems won’t fail
Confidence that your team won’t face downtime
Confidence that work will keep moving forward

Here’s the shift:
From reactive → to proactive
From disruption → to continuity
From frustration → to efficiency

Because IT support shouldn’t just fix problems…
It should make sure they don’t happen in the first place.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Remote IT support shouldn’t feel like constant disruption

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Remote IT support shouldn’t feel like constant disruption

# data[].attributes.body
Let’s be honest…
Your business runs smoothly—until it doesn’t.

A system slows down.
An employee can’t access critical files.
Emails stop syncing.
And suddenly… everything depends on “fixing it now.”

The issue isn’t bad luck.
It’s how your IT support is set up.
Or more accurately…
how limited and reactive it is.

What remote IT support should actually do:
Not just respond when things break.
Not make you wait for someone to “check and revert.”

But keep your systems running—quietly, consistently.

Imagine a better way to operate:
👉 Issues resolved before your team even notices
👉 Instant support without waiting for on-site visits
👉 Systems monitored 24/7 for performance and security
👉 Employees working without tech interruptions

No delays. No confusion. Just continuity.

Because real IT support isn’t just about fixing problems…
It’s about preventing them.

Confidence that your systems are secure
Confidence that your team stays productive

Confidence that downtime won’t cost you

Here’s the shift:
From reactive → to proactive
From downtime → to uptime
From interruptions → to uninterrupted work

Great remote IT support doesn’t just fix your systems…
It protects your business flow.

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IT problems shouldn’t decide how your day goes

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IT problems shouldn’t decide how your day goes

# data[].attributes.body
But somehow… they do.

You log in, ready to start your work.

And then—
Your system takes forever to load.
A password doesn’t work.
An important tool crashes right when you need it.

You think, “Okay, quick fix…”

But it’s not.

You raise a ticket.
You wait.
You follow up.
Work slows down. Frustration builds up.

And suddenly, your entire day revolves around… fixing issues.

Here’s the truth:

People don’t notice good IT support.
They only notice when it’s missing.

That’s where most businesses get it wrong.

IT Helpdesk Support isn’t just about solving problems after they happen.

It’s about making sure your team barely faces them in the first place.

Imagine this instead:

👉 You get support before you even ask for it
👉 Small issues are fixed silently in the background
👉 Responses are quick, clear, and actually helpful
👉 Your team doesn’t lose momentum

No chasing. No waiting. No stress.

Because real IT support works quietly…

But its impact is loud.

It shows up as smoother workdays
It shows up as fewer interruptions
It shows up as a team that actually enjoys working

This is the shift that matters:

From waiting → to instant resolution
From confusion → to clarity
From interruptions → to uninterrupted flow

Great IT Helpdesk Support doesn’t just solve issues…

It gives your team their time, focus, and peace of mind back.

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Your IT Support Shouldn’t Feel Like a Daily Struggle 

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Your IT Support Shouldn’t Feel Like a Daily Struggle 

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Let’s be honest…

Your team starts the day with a plan.

Tasks are lined up. Priorities are clear.

But within a few hours?

The system slows down.

Someone can’t access a tool.

A ticket gets raised… and then followed up… again.

And suddenly, work stops.

Not because your team isn’t capable —

But because they’re stuck waiting on IT support.

The problem isn’t your people.

It’s how your help desk works.

Or more accurately…

How does it work when it matters most.

What Managed Services Helpdesk should actually do:

Not keep users waiting.

Not creating endless ticket chains.

Not offering temporary fixes.

But provide fast, reliable, and proactive support

That keeps your business moving.

Imagine a different experience:

👉 Issues get resolved before they disrupt work

👉 Tickets don’t pile up — they get closed quickly

👉 Your team doesn’t chase support — support reaches them

👉 Systems just… work (the way they should)

No frustration. No delays. Just productivity.

Because great IT support isn’t just about fixing problems…

It’s about preventing them.

Confidence that help is always available

Confidence that issues won’t slow your team down

Confidence that your business keeps running smoothly

Here’s the shift:

From reactive → to proactive

From slow → to responsive

From frustrating → to seamless

Great helpdesk support doesn’t just solve IT issues…

It lets your team focus on what truly matters.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Your clients don’t see your support team. They see your brand.

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Your clients don’t see your support team. They see your brand.

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And every delayed reply?
Every missed ticket?
Every “we’ll get back to you” …

It quietly shapes how they feel about your business.

Let’s be real…

You didn’t build your company to spend nights clearing support queues.
Or chasing tickets.
Or worrying if a client is being ignored.

But somehow — it happens.

Not because your team isn’t capable.
But because scaling support is harder than it looks.

That’s where White Label Helpdesk changes the game.

Not by taking control away…
But by strengthening what you’ve already built.

Imagine this instead:

👉 Your clients get timely, professional responses — always
👉 Support feels consistent, no matter the volume
👉 Your brand voice stays intact across every interaction
👉 You grow… without worrying about support breaking

No stress. No gaps. No compromises.

Because support isn’t just a function…
It’s your brand experience in real-time.

And when it works right?

Clients stay longer.
Trust grows faster.
And your business scales — smoothly.

The shift looks like this:

From stretched → to supported
From inconsistent → to reliable
From reactive → to always-on

White Label Helpdesk doesn’t just handle tickets…
It protects the reputation you’re building every single day.

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NOC shouldn’t mean sleepless nights and constant alerts

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NOC shouldn’t mean sleepless nights and constant alerts

# data[].attributes.body
Let’s be real…

Your systems are supposed to run 24/7.
But your team? They can’t.

Still, every day feels like this:

A sudden alert in the middle of the night
A server spike no one noticed coming
An issue users report before your team even sees it

And just like that…

Your team goes from planned work → to panic mode.

The problem isn’t your infrastructure.

It’s the lack of visibility.
The lack of proactive monitoring.
And honestly…
The constant dependence on reacting instead of preventing.

What NOC services should actually do:

Not just “watch systems”
Not just send alerts

But give you control, clarity, and confidence — 24/7

Imagine a different way of working:

👉 Issues are detected before they become incidents
👉 Alerts are meaningful — not overwhelming
👉 Systems are monitored round-the-clock without exhausting your team
👉 Downtime is minimized — sometimes completely avoided

No chaos. No guessing. Just stability.

Because a real NOC is not just about monitoring…

It’s about peace of mind.

Peace of mind that your systems are always being watched
Peace of mind that problems won’t escalate silently
Peace of mind that your team can focus on growth — not firefighting

Here’s the shift:

From reactive → to proactive
From alert fatigue → to actionable insights
From downtime → to reliability
From stress → to stability

Great NOC services don’t just protect your systems…

They protect your business, your team’s time,
and your reputation.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

# data[].attributes.attachment_link.description
24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

# data[].attributes.headline
IT support shouldn’t feel like constant damage control

# data[].attributes.subject
IT support shouldn’t feel like constant damage control

# data[].attributes.body
Let’s be real…

Your team starts the day focused and ready.
But then it begins…

A system slows down.
Someone can’t access what they need.
A small issue turns into a full stop.

And suddenly, your team isn’t working…
They’re waiting.

The problem isn’t your people.
It’s the way support is handled.
Or more honestly…
how inconsistent and reactive it feels.

What remote helpdesk support should actually do:

Not keep you on hold.
Not make things more complicated.
But solve problems quickly — without disrupting your day.

Imagine a smoother way to work:

👉 Issues get resolved before they escalate
👉 Your team gets instant, reliable support
👉 Systems stay up and running — without interruptions
👉 Small problems don’t turn into big delays

No frustration. No waiting. Just productivity.

Because real IT support isn’t just about fixing problems…
It’s about keeping everything running without you even noticing.

Confidence that help is always available
Confidence that issues won’t slow your team down
Confidence that your business keeps moving

Here’s the shift:

From reactive → to responsive
From downtime → to uptime
From interruptions → to uninterrupted work

Great remote helpdesk support doesn’t just fix issues…
It keeps your entire team moving forward.

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DevOps shouldn’t feel like a constant firefight

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DevOps shouldn’t feel like a constant firefight

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Let’s face it…

Your team starts the week with a plan.
But by mid-week?

A build breaks.
A deployment gets delayed.
Something works in staging — but not in production.

And suddenly, everyone is just trying to “fix things” instead of moving forward.

The problem isn’t your team.

It’s the way your systems, tools, and workflows are connected.

Or more honestly…
how disconnected they are.

What DevOps consulting should actually do:

Not add more tools.
Not complicate your stack.

But make everything work together — smoothly.

Imagine a different way of working:

👉 Developers push code without second-guessing
👉 Testing happens automatically (no last-minute surprises)
👉 Deployments are fast, safe, and predictable
👉 Issues are caught early — not after users complain

No chaos. No bottlenecks. Just progress.

Because real DevOps is not about speed alone…

It’s about confidence at every step.

Confidence that your code will work

Confidence that deployments won’t fail

Confidence that your team isn’t wasting time

Here’s the shift:

From reactive → to proactive
From manual → to automated
From stressful → to scalable

Great DevOps doesn’t just support your team…

It unlocks their full potential.

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Today, businesses have to execute the project ASAP to be one step ahead of the competition, but it usually happens that businesses have limited funds. There has been a connection between the deployment of DevOps advisory methods and the compilation of roadmaps. IT consulting business programs help eliminate any barriers between developers and engineers involved in various stages of development. In the blog, we've selected excerpts of advice on how to find good services, including DevOps release management, DevOps consulting services, the benefits of a DevOps consultant, and the challenges a company faces when looking for a DevOps consulting organization.
DevOps Methodologies
The methodology required for an endless amount of solutions provides specific conditions for the business of design methods, and testing is no longer the final and isolated phase of the full development period. A DevOps consulting company uses methods that help organizations execute new governance practices and items.

1.Automation strategy - Ongoing IT capabilities assessment, creation of a business case, application lifecycle development accounting, and DevOps roadmap are used by the largest consulting business to achieve the customer's business objects through DevOps.

2.Technology selection - An IT business consultant can help you choose the different types of automation and cloud technologies you need to deploy your DevOps process and roadmap. Experienced consultants use the most integrated, DevOps management tools and techniques beneficial practice for the process of monitoring, logging and tracking delivery versioning.

3.Development and testing - DevOps Development Consulting will assist developers in designing existing methods and workloads for operations with cloud tools taken over by clients. In addition, AWS DevOps Consulting Offers. Key cloud features can help easily scale an application to millions of users, and expert DevOps consultation can determine whether you need this type of solution. Azure DevOps Consulting, Slalom DevOps Consulting and IBM DevOps Consulting can be provided in case they are necessary for your project requirements.

4.Operations management - When the organization's DevOps deployment is finished, DevOps Engineer Consulting can be an extension of your team, helping to manage automated operations, deliver, and perform and security using accelerated DevOps consulting. Through cost optimization and configuration management, we guarantee error-free and quick deployment, minimizing configuration discrepancies. With cloud technology, automation and data processing, Agile and DevOps Consulting Developers will continue to be an integrated technology partner, helping you in the coming changes to stay ahead of your competitors.

What Businesses Get When Deciding to Use DevOps Consulting Services
Experienced Cloud and DevOps consulting services will be able to ensure the development of a high quality CI/CD pipeline based on the world's most profitable practices and tools. An efficient approach will allow companies to respond more flexibly to market changes and offer new products to users more quickly. Let's take a more in-depth look at what the client gets by turning to the most useful DevOps consulting firm.

1.Project Plan - The DevOps system will consist of a sequence of development and operations teams. Interviews are conducted with administrators from development, infrastructure and security teams to learn how delivery methods work and what the issues are. In the future, Market Objects is set to support the DevOps initiative. This may be to increase application security or enhance the user experience.

2. Design and implementation of an automated toolchain - This will help in making the delivery smooth. The customer gains access to the developers of primary tools and technologies for the duration of the collaboration. This multi-tasking team has DevOps expertise and continuous delivery processes. The choice of necessary tools helps in increasing visibility into the development methodology, accelerating software delivery, identifying and correcting application failures in the early stages of development, and automating methods.

3.DevOps configuration - During DevOps consultancy, a search is made for the proper strategy for executing DevOps. Most genuine DevOps consulting businesses use DevOps strategy consulting to prepare their company's employees. All this reduces the possibility of human mistakes.

4.Production DevOps consultations - Consultants stay on throughout much of production to make sure each item is received. Assistance can be given in maintaining and modifying the operability of the software infrastructure.
Benefits of Working with Consulting DevOps Companies
Initial auto test and continuous product delivery methods are only part of the benefits of DevOps IT consulting services. Among other things, it is worth highlighting such advantages:- * The initial project volume is determined and the funds are estimated. Thus, the client gives only for the result on which it depends and which is already defined. * Increase in organizational effectiveness. For example, activities related to increasing the value of the product take longer, more functionality is transferred to the customer. * Adoption of a collection of performance cues that will increase intelligibility and transparency throughout the software development and deployment lifecycle. These cover the frequency of release and time to market. * A management group for DevOps in your company is being equipped with technical people.

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What Businesses Get When Deciding To Use DevOps?

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Today, businesses have to execute the project ASAP to be one step ahead of the competition, but it usually happens that businesses have limited funds. There has been a connection between the deployment of DevOps advisory methods and the compilation of roadmaps. IT consulting business programs help eliminate any barriers between developers and engineers involved...

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What if IT problems stopped interrupting your workday? 

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What if IT problems stopped interrupting your workday? 

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Sounds simple… but it rarely is.

A normal day at the office:

Login issues slow things down

Software glitches appear out of nowhere

Systems lag when you need them most

And suddenly — your team is stuck waiting.

But here’s the thing:

Managed IT Support isn’t just about fixing what’s broken.
It’s about making sure things don’t break in the first place.

Basic IT support vs Managed IT Support

❌ Wait for issues to happen
❌ Fix the same problem again and again
❌ Keep teams reacting

✅ Monitor systems 24/7
✅ Prevent problems before they grow
✅ Keep your business running smoothly

Think about this scenario:

A small issue starts in one system…

Regular support → It spreads. Multiple tickets. Lost time.
Managed IT → Detected early. Fixed instantly. No disruption.

That’s the power of proactive IT.

It works quietly in the background so your team can:

Stay productive

Avoid unnecessary stress

Focus on what actually matters

Because in the end…
IT should support your business — not slow it down.

So tell me — what IT issue wastes the most time in your team?

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Could your business run smoother if your network never failed? 

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Could your business run smoother if your network never failed? 

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We’ve all seen this happen…

Server goes down at peak hours.
The website stops responding.
Users can’t access critical systems.
And suddenly — everything comes to a halt.

Here’s the truth:

A Network Operations Center (NOC) shouldn’t just “monitor alerts.”
It should prevent downtime, ensure performance, and keep your business always ON.

The difference between average vs great NOC support?

👉 They monitor 24/7 — not just during office hours
👉 They detect issues early — not after damage is done
👉 They resolve fast — not after long delays
👉 They prevent outages — not repeat them

Imagine this:

Your server performance drops.

A typical setup → Alerts ignored, issue escalates, downtime happens.
A proactive NOC team → Detects instantly, fixes within minutes, prevents future impact.

That’s a big difference, right?

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Could your team get more done if tech stopped getting in the way? — Human-centered IT helpdesk services that care

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Could your team get more done if tech stopped getting in the way? — Human-centered IT helpdesk services that care

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Every business has that moment: someone’s computer won’t connect, an important file won’t open, or a system update breaks a key tool — and suddenly the whole day tilts sideways. A great IT helpdesk doesn’t just close tickets; it listens, fixes the immediate problem, and makes sure the problem doesn’t come back. Think of it as the calm, steady partner that keeps your people focused on their work, not on troubleshooting.

What makes an IT helpdesk feel truly helpful?

Real people, clear empathy: Support staff who speak plainly, ask the right questions, and treat users with patience — because tech problems are frustrating and users want to feel heard.

Fast, practical fixes: Quick remote help that gets someone back to work within minutes whenever possible.

Long-term thinking: Not only resolving the issue now but tracking patterns so recurring problems are eliminated at their root.

Guidance, not just answers: Simple how-to tips and short guides so employees learn to avoid the same hiccups again.

What services should you expect daily?

Multi-channel access (phone, chat, email) so help fits how your team prefers to reach out.

Remote diagnostics and secure access to fix issues immediately.

Prioritized handling: urgent outages are treated differently from routine requests.

Device lifecycle support: onboarding new equipment, updates, troubleshooting, and decommissioning.

Security monitoring and incident response to stop risks before they become breaches.

A living knowledge base and bite-sized training to reduce repeat calls.

How will this change your workplace?

Less downtime: Faster fixes mean fewer stalled tasks and shorter interruptions.

Happier employees: When help is quick and friendly, people feel supported and less anxious about tech failures.

Smarter spending: Efficient remote support reduces the need for costly on-site technicians.

Fewer surprises: Proactive monitoring and trend fixes lower the chance of repeat disruptions.

How to pick a partner who feels like part of your team

Ask about their approach to empathy and communication — technical skill matters, but so does tone.

Check SLAs and real response times; insist they’re written down.

Confirm secure remote access practices and data handling procedures.

Look for evidence of proactive work: trend reports, knowledge base growth, and user training plans.

Talk to current clients about real experiences, not just marketing promises.

A short example: imagine Monday morning and three people can’t access the CRM. A reactive helpdesk logs three tickets and waits; a human-centered team triages immediately, restores access via remote fix in 20 minutes, informs the team, and follows up with a short guide that prevents the same setup error next week. Which result would your team prefer?

If you’re ready to make tech interruptions a rare exception rather than the norm, an experienced provider can get you there — HEX64 is one such partner with tailored support plans.

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Is your organization truly ready for the unexpected — how can RIM Services build everyday confidence?

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Is your organization truly ready for the unexpected — how can RIM Services build everyday confidence?

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RIM Services: Human-centered risk and incident management that prevents problems before they start

Every day brings predictable tasks and unpredictable risks. RIM Services (Risk and Incident Management Services) does more than respond — it helps organizations recognize, reduce, and learn from risks so teams stay calm and productive. This work blends thoughtful processes, practical technology, and real human judgement to keep you in control when things go wrong.

How RIM works — in plain terms

Start by listening: Experts meet with your people to learn how work actually happens, where pressure points are, and what behaviors create exposure.

Spot the risks: Technical scans, policy reviews, and staff conversations reveal vulnerabilities that pure tools often miss.

Prioritize smartly: Not every risk matters equally. We rank issues by likely impact and probability so you fix what will save you most.

Prevent and prepare: Policies, clear playbooks, and hands-on training reduce the chance an incident will occur.

Respond swiftly: If something does happen, immediate containment, transparent communication, and fast mitigation limit harm.

Capture lessons: After action reviews turn incidents into improvements so the same problem doesn’t repeat.

Why the human touch matters
Technology flags many things — but people create, detect, and resolve most incidents. Fatigue, miscommunication, or a single wrong click can trigger a chain reaction. RIM Services pairs technical controls with people-focused practices: coaching, simulations, and empathetic communication that build trust and better day-to-day decisions.

How different organizations benefit

Startups: Focused risk triage, lean emergency plans, and practical training that fit tight budgets.

Growing businesses: Process oversight, monitoring, and staff upskilling to reduce recurring issues.

Enterprise: Policy governance, regular drills, and leadership readiness so the organization responds consistently under pressure.

A short real-world snapshot
Imagine a client-facing application begins dropping connections during peak hours. Without a plan, data exposure and customer distrust could follow. A RIM response isolates affected systems, communicates clearly with customers, and deploys a fix within 48 hours — then documents the root cause and updates procedures so the outage doesn’t repeat. The result: limited impact and maintained trust.

One practical partner mention
If you want a tailored RIM roadmap, teams like hex64 can design and implement a plan that fits your culture and constraints.

What should you do first?

Schedule a brief risk discovery conversation to map your top vulnerabilities.

Start small: run a focused assessment and a pilot training session.

Expand based on results: add policies, tooling, and regular drills to embed resilience.

Ready to turn uncertainty into confidence? A small, human-first step today can prevent a major disruption tomorrow.

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Remote Infrastructure Management Services HEX64

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HEX64 delivers Remote Infrastructure Management (RIM) services designed to ensure continuous availability, operational stability, and secure infrastructure operations across cloud, hybrid, and on-prem environments.

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Do your people need fast, caring IT support from anywhere? — Remote Helpdesk Services 

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Do your people need fast, caring IT support from anywhere? — Remote Helpdesk Services 

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Technology works best when help arrives at the right moment. In today’s distributed work world — with people working from home, on the road, or across different offices — a responsive remote helpdesk isn’t just a convenience; it’s the backbone of business continuity. Here’s a warm, human take on how remote helpdesk services can make a real difference for your team: quickly, calmly, and reliably.

Human connection first: Real tech support is about understanding the person behind the problem, easing their frustration, and restoring confidence. Remote agents do more than control a screen; they ask the right questions, explain issues in everyday language, and teach steps so users feel empowered.

Less downtime, more momentum: A skilled remote team prevents small glitches from becoming big interruptions. The real benefit is that employees get back to work faster, preserving productivity, and reducing stress.

Cost-effective and scalable: Compared to maintaining a large in-house team, remote helpdesk options manage resources smarter. You can scale up when demand rises and scales down when it’s quieter, keeping costs predictable.

Security and privacy by design: Good remote support uses encrypted connections, limited access controls, and clear logging. That means you get immediate help without compromising sensitive data.

Fast responses, clear communication: Users don’t want tech jargon; they want simple, actionable answers. Remote agents typically provide step-by-step guidance and share screenshots or recordings, so solutions are easy to follow and revisit.

Local touch, global reach: Even when support is remote, understanding language, time zones, and workplace culture gives users the comfort of local help with the capabilities of a global team.

If you want worry‑free IT support for your people, consider remote helpdesk solutions from HEX64 — they specialize in diagnosing issues and delivering user-centered support.

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Is your brand’s customer service really reflecting who you are? — How white-label helpdesk can change the game

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Is your brand’s customer service really reflecting who you are? — How white-label helpdesk can change the game

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Delivering customer service under your own brand name is no longer only for big companies. White-label helpdesk services are the behind-the-scenes engine that runs full support operations while keeping your brand front and center. Imagine: a tidy inbox, professional responses, and everything speaking in your brand voice—wouldn’t that build trust?

What does a white-label helpdesk provide?

A support team that speaks in your brand voice and answers customer questions in your tone.

Multi-channel support: email, chat, phone, and social media all under one roof.

Fast onboarding: inbox setup and response scripts so you can start quickly.

Metrics and reporting: clear numbers on customer satisfaction, average response time, and trends.

Why choose this model?

Cost control: lower startup and running costs compared with building an in-house team.

Easy scaling: increase support during busy periods and scale down when needed, while keeping your branding intact.

Access to expertise: trained support professionals improve your customer journey.

Which businesses benefit most?

Fast-growing e-commerce startups.

SaaS companies needing technical support.

Brick-and-mortar brands adding digital customer support.

A short example
Suppose a customer worries about an order delivery. A white-label agency replies in your brand voice, shares tracking details, suggests remedies if there’s an issue, and records the interaction so you can spot logistics problems in reports.

What to look for in a partner

Brand adherence: do they truly match your tone and brand guidelines?

Transparent SLAs and response-time guarantees.

Data security and privacy standards.

Value-added services for customers—proactive knowledge bases, FAQs, and intelligent routing.

A reliable example
If you want a partner who understands both technical needs and customer experience, companies like hex64 provide white-label solutions that preserve your brand identity while improving customer experience.

Learn how a white-label helpdesk can work for your business

Final thought — is this the right move for you?
If you want to keep control of your branding and get a scalable, trustworthy support system that speaks your customers’ language, a white-label helpdesk is worth considering. Would you like me to create a tailored checklist to help you evaluate potential partners?

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Could someone finally understand and fix your IT headaches? Managed IT Support that gives you peace of mind

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Could someone finally understand and fix your IT headaches? Managed IT Support that gives you peace of mind

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Your business is growing, but IT problems keep pulling you back—slow systems, security worries, missing backups, and support that only closes tickets. The real value of Managed IT Support is taking those daily pains off your plate so you can focus on work—but how do you choose the right partner? Below I’ll explain, in plain human terms, how managed IT support solves everyday challenges and how a partner like hex64 can make a real difference.

What does Managed IT Support actually deliver?

Proactive monitoring: Your systems are watched around the clock. Alerts come before issues become outages, reducing downtime.

Fast response: When something breaks, you get immediate help—phone, chat, or remote access—so your team doesn’t sit idle.

Data protection: Regular backups, encrypted storage, and recovery plans reduce the fear of data loss.

Security management: Firewalls, antivirus, patching, and employee phishing training; security is treated as an ongoing program, not a one-time task.

Cost predictability: Fixed monthly fees let you budget IT costs without surprise invoices.

Strategic guidance: Beyond fixes—you get an IT roadmap, cloud adoption advice, and cost-effective tool recommendations.

Which support model fits you?

Fully managed: Best if you want the entire IT workload outsourced.

Co-managed: Ideal if you have an internal IT team and want to share duties (security, backups, monitoring).

Project-based: For specific upgrades, migrations, or audits where short-term expert help is needed.

Why pick managed support over ad-hoc fixes?

Ad-hoc fixes provide temporary relief; managed support brings long-term stability and predictability.

A proactive approach reduces downtime, improving productivity and customer trust.

Access to specialist knowledge: Even small teams gain enterprise-level expertise.

A real-life scenario to imagine
If your retail POS systems go down on a peak weekend, what happens? A managed team with monitoring and remote tools can identify and restore service in 30–60 minutes. Relying on a local technician could take hours or days, costing sales and harming customer experience.

How to get started — simple steps

1. Needs assessment: Get a quick audit of systems, users, and business goals.

2. Define scope: Decide on fully managed vs. co-managed and identify essential services (monitoring, backups, security).

3. Set SLAs and response times: Define expected response windows and uptime goals.

4. Run a trial: Evaluate with a 30–90 day pilot.

5. Hold regular reviews: Quarterly meetings to review performance and adjust the roadmap.

Anchor link (for website use)

For detailed managed support solutions, see: Managed IT Services

What to expect from a trusted provider

Clear communication, documented processes, transparent pricing, and measurable outcomes (uptime, response time, fewer security incidents).

A partner who understands your business priorities, not just your servers.

Final thought:
Managed IT Support reduces your technical burden—but choosing the right partner matters. The provider who understands your daily pains, acts proactively, and aligns with your goals is the one that will truly add value.

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Managed IT Support Services - Managed Services HEX64

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Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

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Why Does Your Team Still Pause When IT Issues Shouldn’t Even Matter Anymore?

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Why Does Your Team Still Pause When IT Issues Shouldn’t Even Matter Anymore?

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Let’s be honest — it’s rarely the big IT failures that slow a team down.
It’s the small, everyday things.

A system taking too long to load.
A password issue right before an important task.

A tool that suddenly stops working for no clear reason.

No one talks much about these moments, but they quietly break focus. The work doesn’t stop… it just loses its rhythm.

And that’s where MSP Helpdesk Services start to feel less like “IT support” and more like a daily work companion.

It’s about knowing that when something goes wrong, you won’t have to chase anyone. You won’t have to explain things twice. You won’t be stuck waiting without updates. Instead, there’s someone already there — understanding the issue, responding quickly, and fixing it without making it complicated.

That kind of support changes how a team feels while working.

There’s less frustration, fewer interruptions, and a sense of ease — because people know they’re not alone when something doesn’t work as expected. It creates a smoother flow where your team can stay focused on their actual work, instead of getting pulled into technical distractions.

And the difference becomes even more real when the support feels human.

Not scripted replies.

Not confusing technical terms.
Just clear communication, quick help, and a calm approach — exactly what someone needs in the middle of a busy day.

With hex64, MSP Helpdesk Services are handled in a way that feels natural and reliable. It’s not just about solving problems — it’s about making sure your team never feels stuck or slowed down because of them.

If your team keeps adjusting their work around IT issues,
it might be time to bring in support that adjusts to your team instead.

Because when support works the way it should…
your team doesn’t even have to think about it.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Are You Still Trusting Luck with Your IT Systems, or Is It Time to Let NOC Services Take Control?

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Are You Still Trusting Luck with Your IT Systems, or Is It Time to Let NOC Services Take Control?

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Let’s be honest—most businesses don’t think about their IT systems… until something breaks. One minute everything feels smooth, and the next minute your website is down, your team is stuck, and customers are waiting.

And in that moment, a simple question hits hard: “Why didn’t we see this coming?”

What If Your Systems Could Speak Before They Fail?

Imagine if your servers, networks, and applications could warn you before anything went wrong. That’s exactly what NOC (Network Operations Center) services do—they “listen” to your systems 24/7.

They don’t just monitor—they understand patterns, detect unusual activity, and act instantly.

So instead of reacting late… you respond early.

Why Do Smart Businesses Quietly Rely on NOC Support Like hex64?

Because they’ve learned one thing the hard way—downtime is expensive, stressful, and avoidable.

With a dependable NOC partner like hex64, your business doesn’t run on hope anymore. It runs on certainty.

You get:

A silent safety net that’s always active

Quick action before small issues turn serious

Stability that keeps your operations flowing

Confidence that someone is always in control

And the best part? It all happens in the background, without disrupting your day.

Are You Fixing Problems… or Preventing Them?

Here’s something worth thinking about:

Most IT issues don’t appear suddenly—they build up quietly.

Without NOC services:

You notice problems late

Fixing them takes longer

Business slows down

With NOC services:

Issues are detected early

Solutions are applied instantly

Your workflow stays uninterrupted

So ask yourself—which side do you want to be on?

Does Your Business Really Need This Level of Support?

If your work depends on:

Online presence

Internal systems

Data security

Smooth team collaboration

Then yes—this isn’t optional anymore.

Because even a small interruption can create a big impact.

What Changes When NOC Services Are in Place?

It’s not just about technology—it’s about how you feel running your business.

Less stress about sudden failures

More focus on growth and strategy

Fewer distractions from technical issues

It’s like switching from constant worry… to quiet confidence.

So, What’s the Real Risk—Investing in NOC or Ignoring It?

Waiting for something to fail might seem easier today.
But tomorrow, that same delay could cost time, money, and trust.

NOC services aren’t just a technical upgrade—
they’re a smarter way to protect everything you’ve built.

Final Thought – What If “Everything Just Works” Became Your New Normal?

No surprises. No downtime. No panic.

Just smooth, steady operations—every single day.

So maybe the better question isn’t “Do you need NOC services?”
It’s “Why wait until something breaks to realize you did?”

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

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Download Sample NOC Report (PDF)

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Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Is Your MSP Feeling Overwhelmed by Daily Helpdesk Pressure? Maybe It’s Time to Work Smarter, Not Harder…

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Is Your MSP Feeling Overwhelmed by Daily Helpdesk Pressure? Maybe It’s Time to Work Smarter, Not Harder…

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Be honest for a moment—does your day start with a flood of tickets already waiting?
Clients need quick fixes, your team is already stretched, and somewhere in your mind you’re thinking, “How are we going to manage all this today?”

If that sounds familiar, you’re definitely not alone.

Every MSP Reaches This Point… But What Do You Do Next?

As your clients grow, their expectations grow even faster.
They want instant replies, quick resolutions, and support at all hours.

And then you’re left choosing between:

Hiring more staff (which takes time and budget)

Pushing your team harder (which leads to burnout)

Or risking delays (which affects client trust)

So the real question is… is there a better way to handle this?

Could Outsourced Helpdesk Support Be That Missing Balance?

At first, outsourcing might feel like a risky move.
You may wonder, “Will the quality match our standards?”
Or, “Will clients notice the difference?”

But when done right, outsourced helpdesk support doesn’t feel like outsourcing at all—it feels like backup you didn’t know you needed.

Support continues even after your office hours

Workload spikes don’t disrupt your system

Your team gets breathing space to focus on important tasks

And through it all, your brand stays consistent.

Will It Still Feel Personal to Your Clients?

That’s a fair concern—and an important one.

Your clients trust your service, not a third party.
But the right partner understands that.

Good helpdesk providers adapt to your communication style, your processes, and your tone—so your clients feel like they’re still talking to your team.

For example, companies like hex64 focus on delivering support that blends naturally with your MSP, keeping the experience smooth and human.

Do You Have to Outsource Everything at Once?

Not at all.

You can start small and stay in control:

Basic ticket handling

Password resets and login issues

Ticket sorting and prioritization

Monitoring and alerts

As you gain confidence, you can scale gradually—at your own pace.

Is This Just About Saving Money? Or Something More?

Cost savings are definitely a benefit—but that’s not the real win.

The real value is peace of mind.

Imagine this:

Your team isn’t constantly overwhelmed

Clients are getting timely responses

You finally have space to focus on growth

That’s not just efficiency—it’s stability.

So, Where Does That Leave You?

If your helpdesk feels like a daily struggle…
If your team is constantly under pressure…
If your clients expect more than you can comfortably deliver…

Then maybe it’s time to ask yourself:

Are you trying to do everything alone… or are you ready to build a smarter support system?

Because sometimes, growth doesn’t come from doing more—
it comes from doing things differently.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Could RIM Services Really Understand Your Business Needs? A Honest, Thought-Provoking Look

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Could RIM Services Really Understand Your Business Needs? A Honest, Thought-Provoking Look

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In today's fast-paced digital world, when every company claims to be the "best," one question keeps coming up – do RIM Services truly solve your problems, or are they just another service provider? I've also caught myself wondering: Have you ever Pause and thought about what your business really needs – speed, reliability, or perhaps a solution that emotionally supports your team too? RIM Services has carved out a unique space for itself in my eyes because they don't just work with technology; they work with human understanding.

Do You Know How RIM Services Approaches Your Business Challenges?

When I first heard about RIM Services, I thought it was just another IT company. But after working with them, I realized they treat every client like a human being, not just a "ticket number." This is the company that understands your stress, respects your deadlines, and if something goes wrong, they question themselves first – not you.

Have you ever considered how important it is to find a partner rather than just a service provider? That's exactly what RIM Services does – they stand by you, no matter what. Their team always ensures you get not just a solution, but peace of mind.

Is RIM Services the Right Choice for You? Let These 5 Questions Give You the Answer

1. Do you feel your current service provider truly listens to you?
RIM Services values every client's voice – whether you're a small startup or a large enterprise.

2. Have you ever thought about how much a service's "human touch" really matters?
When you work with RIM Services, you feel like someone is genuinely helping you, not just following a process.

3. Does your business need solutions that are both flexible and scalable?
RIM Services' solutions grow with your business – they never hold you back.

4. Have you noticed how a company's response time builds or breaks your trust?
RIM Services' response time isn't just fast – it's thoughtful. They know when something is urgent and when it needs a bit more time.

5. Do you think one-time solutions are enough, or do you need continuous support?
This is where RIM Services truly stands out – they stay with you even after the job is done, because for them, work isn't "complete" until you're satisfied.

And Yes, Hex64 Once Worked With RIM Services – What Was the Result?

When Hex64 started working with RIM Services, they thought it might be the same old experience. But they were wrong. RIM Services listened carefully to every small and large problem Hex64 faced, trained their team, and built a system that's now an integral part of Hex64's daily operations. If you want to learn more about Hex64, you can visit their website and read their success stories – but remember, this is just one company's experience. RIM Services does the same for every client.

Are You Ready to Work With a Partner Who Truly Cares About You?

If your answer is "yes," then maybe it's time to connect with RIM Services. This is the company that blends technology with humanity, where every call, every email, and every meeting makes you feel genuine care.

Have you ever thought about how valuable it is to find a friend, not just a service provider? RIM Services is exactly that – a friend, a partner, and a solution that doesn't just help your business grow, but keeps it stable too.

So here's the final question – do you want to stay stuck with your old service provider, or invite a new, genuine, human-touch partner into your business? RIM Services' door is always open for you – just one call, one email, and your business story could change forever.

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Remote Infrastructure Management Services HEX64

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HEX64 delivers Remote Infrastructure Management (RIM) services designed to ensure continuous availability, operational stability, and secure infrastructure operations across cloud, hybrid, and on-prem environments.

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Are Daily IT Problems Slowing Down Your Work? Could Managed IT Support Be the Missing Piece?

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Are Daily IT Problems Slowing Down Your Work? Could Managed IT Support Be the Missing Piece?

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Have you ever been in the middle of something important and suddenly your system freezes, the internet drops, or a tool just stops working? It feels small at first—but over time, these interruptions quietly eat into your productivity and peace of mind. So the real question is—do you keep fixing issues again and again, or is there a better way to handle it?

That’s where Managed IT Support comes in. It’s not just about fixing things when they break—it’s about making sure they don’t break in the first place. Imagine having a team that constantly keeps an eye on your systems, solves issues before they reach you, and keeps everything running smoothly in the background.

Do You Really Need to Handle Every IT Issue Yourself?

Many businesses fall into the trap of reacting to problems—calling someone only when something goes wrong. But that approach often leads to more downtime and frustration. With Managed IT Support, you get a proactive system where experts monitor your infrastructure, maintain performance, and step in before small issues turn into major disruptions.

Companies like hex64 are helping businesses shift from this reactive mindset to a more stable and predictable IT environment—where things simply work, the way they should.

Is Your Data Truly Secure or Just “Seems” Safe?

In today’s digital world, security isn’t optional anymore. Even small businesses face risks like data breaches, malware, or accidental data loss. Managed IT Support adds multiple layers of protection—regular backups, real-time monitoring, and strong security protocols—so your business information stays safe and accessible.

It’s not just about avoiding risk—it’s about feeling confident that your systems are protected.

Are You Spending on IT… or Investing in Growth?

At first glance, IT services might feel like an extra expense. But think about the cost of downtime, lost data, or delayed work. Managed IT Support brings consistency—fewer interruptions, smoother workflows, and better overall efficiency.

Instead of dealing with repeated issues, you create an environment where your team can focus, perform, and grow without technical roadblocks.

Ready to Make Your Work Life Less Stressful?

If you’re tired of unpredictable IT issues and want a more reliable setup, it might be time to rethink your approach. You can explore more about how this works here:

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Managed IT Support Services - Managed Services HEX64

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Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

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Explore professional NOC Services Solutions today and take the first step toward uninterrupted performance.

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Explore professional NOC Services Solutions today and take the first step toward uninterrupted performance.

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In today’s fast-moving digital world, one simple question can make a huge difference — is your network really monitored 24/7?

No matter the size of your business, even a small technical issue can lead to downtime, lost customers, and reduced trust. This is exactly where NOC (Network Operations Center) Services become the silent strength behind your operations.

What Are NOC Services and Why Do They Matter So Much?

Imagine your website crashes in the middle of the night — would you even know? And if you did, could you fix it immediately?

NOC services are designed to handle exactly these situations. They continuously monitor your entire IT infrastructure and fix issues before they turn into serious problems.

They typically include:

24/7 network monitoring

Server and system performance tracking

Instant alerts for unusual activity

Remote troubleshooting and support

Ongoing security monitoring

This isn’t just support — it’s a proactive shield for your business.

Are NOC Services Only for Large Enterprises?

This is a common misconception. The truth is, every business today depends on technology, and every business needs reliability.

For small and medium-sized businesses, NOC services can be even more valuable because:

They often lack a full in-house IT team

Downtime impacts them more severely

Security risks can be harder to manage

That’s why working with a trusted provider like hex64 can make a real difference, offering expert-level monitoring without the heavy cost of building your own team.

How Do NOC Services Strengthen Your Business?

Your business grows when your systems run smoothly — and that’s exactly what NOC services ensure.

Here’s how they help:

Reduce downtime → Keep your operations running without interruptions

Improve performance → Faster systems and better efficiency

Enhance security → Early detection of threats and vulnerabilities

Lower costs → Prevent expensive emergency fixes

It creates a stable, worry-free environment where you can focus on what truly matters — growth.

Do NOC Services Improve Customer Experience Too?

Absolutely. Your customers may never see your backend systems, but they feel the results.

If your website is slow or unavailable, customers won’t wait — they’ll leave.

With NOC services, you ensure:

Smooth and fast performance

Minimal downtime

Reliable service delivery

Increased customer trust

And in a competitive market, that reliability can set you apart.

So, Is Your Business Ready for 24/7 Network Support?

The real question isn’t whether you need NOC services — it’s whether your business can afford to operate without them.

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HEX64 is a managed IT Company specializing in providing IT support and services to businesses and corporations. Email Us.

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Is Your MSP Helpdesk Truly Supporting Your Growth — or Just Solving Tickets?

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Is Your MSP Helpdesk Truly Supporting Your Growth — or Just Solving Tickets?

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In today’s fast-paced digital world, businesses don’t just need IT support — they need reliable, proactive, and human-centered assistance. That’s where an MSP helpdesk steps in, but the real question is: Is your helpdesk just reacting to problems, or is it actually helping your business move forward?

An MSP (Managed Service Provider) helpdesk is more than a support desk — it’s the backbone of smooth IT operations. When done right, it becomes a trusted partner that understands not just systems, but people behind those systems.

What Makes an MSP Helpdesk Feel “Human” Instead of Robotic?

A great helpdesk doesn’t feel like you're talking to a machine or waiting endlessly in a queue. It feels like someone actually gets your problem.

Instead of giving generic responses, a well-structured MSP helpdesk focuses on:

Listening carefully before jumping to solutions

Responding quickly but thoughtfully

Explaining technical issues in simple language

Following up — not just closing tickets

This human touch is what builds trust over time.

Why Businesses Are Rethinking Traditional Helpdesk Support

Many companies today are realizing that traditional helpdesks often fall short. They solve issues, yes — but they don’t prevent them.

Modern MSP helpdesks focus on:

Proactive monitoring (fixing issues before you even notice them)

24/7 availability for uninterrupted support

Customized solutions based on your business needs

Security-first mindset to protect your data

This shift from reactive to proactive support is changing how businesses operate.

How the Right Helpdesk Can Boost Productivity (Without You Realizing It)

Think about how much time your team loses when systems go down or software doesn’t work properly. Even small delays can impact productivity.

A well-managed helpdesk ensures:

Faster issue resolution

Less downtime

Smooth workflow across teams

Better employee satisfaction

Over time, this creates a ripple effect — your team works better, faster, and with fewer interruptions.

Is Technology Enough Without the Right Support Behind It?

You can invest in the best tools and systems, but without proper support, they often underperform.

That’s why companies are now turning to smarter solutions like where the focus isn’t just on fixing problems, but on creating a seamless IT experience.

Because at the end of the day, technology should empower your business — not slow it down.

What Should You Really Expect from a Modern MSP Helpdesk?

If you’re evaluating or upgrading your helpdesk, here’s what truly matters:

Clear communication (no technical jargon overload)

Quick response times with real solutions

Friendly, approachable support staff

Continuous improvement and feedback loops

A partner mindset, not just a service provider

So, Is Your Helpdesk Working For You — or Are You Working Around It?

This is the question every business should ask.

An MSP helpdesk should not feel like a last resort when things break. It should feel like a reliable extension of your team — always there, always ready, and always improving your IT experience.

If your current support doesn’t feel that way, it might be time to rethink what “helpdesk” really means for your business.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Is Your Customer Support Holding You Back from Growing Faster Than You Should?

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Is Your Customer Support Holding You Back from Growing Faster Than You Should?

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When your business starts gaining attention, more customers naturally follow. Sounds exciting, right? But along with growth comes a hidden challenge—handling customer queries without losing quality, speed, or your brand’s personal touch.

So, how do you keep your support smooth, professional, and still feel like you?

That’s where White Label Helpdesk Services come into the picture—and honestly, they’re becoming a quiet backbone for many smart businesses today.

What Makes White Label Helpdesk Services Feel So Natural for Your Brand?

Think of it like this—what if you had a skilled support team working for you, but they stayed invisible to your customers?

No different company names. No robotic replies. Just your brand voice, your tone, your identity—handled by experts behind the scenes.

That’s exactly how it works.

These services blend into your business so smoothly that customers feel they’re interacting directly with your team, even though the support is professionally managed externally.

Why Are Businesses Slowly Moving Toward This Smart Support Model?

Because managing support internally isn’t always easy.

You might be dealing with:

Late replies during peak hours

Burnout in your team

Missed queries across email, chat, or social platforms

Difficulty maintaining consistent communication

White label helpdesk services quietly solve all of this—without making things complicated.

Can You Really Maintain Quality While Outsourcing Support?

That’s a valid concern—and the answer is yes, if done right.

The key lies in choosing the right partner who understands your brand deeply. They don’t just reply to customers—they represent your business.

If you’re exploring options, you can look into professional white label helpdesk support</a> that adapts to your workflow and customer expectations effortlessly.

A trusted name like hex64 is often recognized for offering support solutions that feel personal, consistent, and completely aligned with the brand they represent.

What Changes Will You Actually Notice After Switching?

Here’s what most businesses experience:

Faster response times

Happier, more satisfied customers

Reduced internal workload

More time to focus on growth and strategy

And the best part? You don’t have to compromise on your brand voice.

So, Is This the Missing Piece in Your Business Growth Journey?

Customer support is no longer just about solving problems—it’s about creating experiences.

White label helpdesk services give you the freedom to grow confidently, knowing your customers are always taken care of in the best possible way.

Now the real question is—do you want to keep managing support the hard way, or upgrade to a smarter, smoother approach?

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HEX64 is a managed IT Company specializing in providing IT support and services to businesses and corporations. Email Us.

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Struggling with IT Issues? Or Is It Time to Let RIM Services Take Control of Your Growth?

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Struggling with IT Issues? Or Is It Time to Let RIM Services Take Control of Your Growth?

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In the middle of managing customers, sales, and daily operations, there’s always one silent pressure that businesses feel — IT problems. A slow server, unexpected downtime, or security risks can quietly affect your entire workflow.

But what if these problems could be handled before they even reach you?

That’s exactly where RIM Services (Remote Infrastructure Management) step in — not just as a service, but as a smart business partner.

What If Your IT Systems Could Run Smoothly Without Constant Attention?

Think about your current situation.

Do you often find yourself worrying about:

System crashes at the wrong time?

Data security threats?

Slow networks affecting productivity?

RIM Services are designed to remove these worries. They work in the background, monitoring and managing your infrastructure 24/7 so that you don’t have to.

Why Are More Businesses Quietly Switching to RIM Services?

Here’s the honest truth — businesses today don’t just need IT support, they need reliability.

RIM Services offer:

Continuous monitoring without breaks

Faster issue resolution

Reduced dependency on in-house IT teams

Better system performance over time

It’s like having an expert team watching over your systems every second — without the overhead cost.

Can RIM Services Actually Reduce Stress in Your Daily Work?

Yes — and in ways you might not expect.

Imagine starting your day without worrying about:

Whether your systems will fail

Whether your data is secure

Whether your team will face delays

RIM Services bring that level of comfort. They turn unpredictable IT challenges into controlled, managed operations.

That means less stress for you — and more focus on what truly matters.

Is It Really a Cost-Saving Solution or Just Another Expense?

This is a question many business owners ask.

The reality is simple:

Without RIM:

You spend more on emergency fixes

Downtime costs you money

Hiring and maintaining IT staff becomes expensive

With RIM:

Costs become predictable

Systems stay optimized

Problems are prevented early

So instead of reacting to issues, you’re staying ahead of them — and saving money in the process.

How Safe Is Your Business Without Continuous Monitoring?

Security is something no business can afford to ignore.

RIM Services strengthen your defense with:

Real-time alerts for suspicious activity

Regular system updates

Backup solutions to avoid data loss

This means your business stays protected, even when you're offline.

Is This the Smarter Way to Handle IT in the Modern World?

Let’s be real — technology is evolving fast.

Businesses that adapt to:

Remote management

Automation

Smart monitoring

are the ones that stay ahead.

Forward-thinking companies like hex64 are already using RIM-based approaches to create efficient and reliable IT ecosystems.

So the question isn’t if RIM is useful — it’s when you decide to adopt it.

Final Thought: Are You Running Your IT… or Is It Holding You Back?

Every business reaches a point where managing IT internally starts slowing things down instead of helping.

RIM Services change that completely.
They don’t just fix issues — they prevent them, optimize performance, and support your growth silently.

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Remote Infrastructure Management Services HEX64

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HEX64 delivers Remote Infrastructure Management (RIM) services designed to ensure continuous availability, operational stability, and secure infrastructure operations across cloud, hybrid, and on-prem environments.

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Are IT Issues Quietly Disrupting Your Business Without You Realizing It?

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Are IT Issues Quietly Disrupting Your Business Without You Realizing It?

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Let’s be real for a moment — everything in your business depends on technology today. From handling clients to managing data, even a small glitch can throw your entire day off track. But the bigger question is… are these IT issues just small problems, or are they silently holding your business back?

Most of the time, we don’t notice the damage immediately. A slow system here, a missed update there, a minor security gap — it all adds up. And before you realize it, productivity drops, frustration rises, and growth starts to feel harder than it should be.

This is exactly where Managed IT Support becomes not just helpful, but essential.

What If Your IT Worked for You Instead of Against You?

Imagine this — you start your workday, and everything just… works.

No delays. No sudden crashes. No panic over lost data. Just smooth, uninterrupted workflow.

That’s the difference managed IT support brings. It shifts your business from reacting to problems → to preventing them before they even begin.

With a reliable partner like hex64, your systems are constantly monitored, maintained, and optimized — so you don’t have to worry about what’s happening behind the scenes.

Are You Tired of Dealing with the Same IT Issues Again and Again?

Let’s face it — recurring tech problems are frustrating.

Fixing the same errors repeatedly

Waiting for systems to respond

Constant fear of cyber threats

Losing valuable work hours

It’s not just about inconvenience — it’s about lost momentum.

Managed IT Support breaks this cycle by offering proactive solutions that keep your systems stable, secure, and up-to-date at all times.

Why Smart Businesses Are Choosing Managed IT Support Today

Businesses today are not just looking for IT help — they’re looking for reliability and peace of mind.

Here’s what makes the real difference:

✔ 24/7 Monitoring – Issues are detected before they impact your work
✔ Advanced Security – Protection against modern cyber risks
✔ Seamless Performance – Faster systems, smoother operations
✔ Scalable Solutions – IT that grows with your business
✔ Dedicated Expertise – A team that understands your needs

It’s like having a silent support system that keeps everything running perfectly.

Can Your Business Afford Unexpected Downtime Anymore?

Think about it — even one hour of downtime can mean lost clients, missed opportunities, and reduced trust.

Now imagine eliminating most of those risks.

That’s the real power of managed IT support — it minimizes disruptions and maximizes your business continuity.

If you’re ready to move toward a smarter, more secure setup, exploring <a href="#">managed IT support services</a> could be the turning point your business needs.

Isn’t It Time to Let Technology Empower You Instead of Stress You?

You didn’t start your business to fix IT problems. You started it to grow, innovate, and succeed.

So why let technology become a burden?

With the right support in place, you can finally shift your focus back to what truly matters — building your vision, serving your customers, and moving forward with confidence.

Because at the end of the day…
your business deserves technology that works as hard as you do.

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Managed IT Support Services - Managed Services HEX64

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Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

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Are IT Issues Still Holding Your Business Back When the Right Support Could Change Everything?

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Are IT Issues Still Holding Your Business Back When the Right Support Could Change Everything?

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Have you ever noticed something interesting? When everything is running smoothly, we barely think about technology. But the moment your system slows down, the internet drops, or software stops responding—everything comes to a halt.

That’s when the real question hits: Why isn’t my IT support strong enough to handle this?

Is IT Support Only About Fixing Problems After They Happen?

Most businesses believe IT support is just there for emergencies. But in reality, that approach can cost you time, money, and opportunities.

Modern IT support services are designed to:

Identify and resolve issues before they affect your work

Keep your systems fast, secure, and reliable

Protect your important business data

Ensure uninterrupted daily operations

In simple terms, it’s not just about fixing problems—it’s about making sure they don’t happen in the first place.

Does Your Current IT Setup Give You Peace of Mind?

Be honest for a moment—when you're away from work, do you feel confident that everything is running smoothly?

If there’s even a small doubt, it means your business needs stronger, more reliable support. A dependable IT partner understands your setup, your challenges, and your goals—not just your devices.

That’s where comes in, offering tailored IT support solutions that align with your business needs rather than giving one-size-fits-all services.

Why Does IT Support Need a Human Touch?

Technology can be complex, but support shouldn’t feel that way.

The best IT support services don’t just solve issues—they communicate, understand, and guide you. A truly helpful IT team:

Listens carefully to your concerns

Explains solutions in simple, clear language

Responds quickly when time matters most

Makes you feel supported, not confused

Because at the end of the day, it’s not just about systems—it’s about people behind those systems.

Are You Focused on Growth or Constantly Fixing IT Problems?

If you’re spending too much time dealing with technical issues, you’re losing focus on what truly matters—growing your business.

With the right IT support:

Your productivity increases

Your team works without interruptions

Your systems stay secure and updated

You gain the freedom to focus on strategy and growth

That’s the real value of strong IT support—it gives you control and confidence.

So, What’s Your Next Move?

You have two choices:

Keep reacting to IT issues as they come

Or take a smarter step by preventing them with reliable support

So ask yourself: Is your current IT support helping you grow, or holding you back?

Because in today’s digital world, successful businesses don’t just rely on technology—they rely on the right support behind it.

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Managed IT Support Services - Managed Services HEX64

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Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

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“Is Your Customer Support Slowing Down Your Growth?” – Understanding White Label Helpdesk Services with a Human Touch

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“Is Your Customer Support Slowing Down Your Growth?” – Understanding White Label Helpdesk Services with a Human Touch

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Let’s be honest for a moment…
Have you ever felt like your business is growing, but your customer support just can’t keep up?

It’s a common situation. As your business expands, customer queries increase — emails pile up, chats keep coming, and calls don’t stop. And somewhere in between all this, the quality of response starts slipping.

So the real question is:
Are your customers getting the attention they truly deserve?

White Label Helpdesk Services – Just Outsourcing or Something More?

At first glance, it may sound like simple outsourcing. But in reality, white label helpdesk services are much more than that.

It’s about having a skilled support team handle your customer interactions — under your brand name. Your customers feel like they’re talking directly to you, while behind the scenes, everything runs smoothly.

But here’s the deeper truth…
It’s not about who is replying — it’s about how your customer feels during that interaction.

Are You Making Every Customer Feel Valued?

Today’s customers don’t just want answers.
They want to feel heard, respected, and understood.

A delayed reply or a robotic response can instantly break trust. And once that trust is gone, it’s hard to rebuild.

That’s why businesses are choosing solutions like hex64, where the focus is not just on solving problems — but on creating meaningful, human conversations that reflect your brand’s voice and values.

How Does It Actually Help Your Business?

The impact goes beyond just handling queries:

You get more time to focus on growing your business

Customers receive faster, smoother support

Your brand appears more professional and reliable

Support remains consistent, even during busy periods

And most importantly…
your customers never feel ignored.

But Will It Feel Real and Human?

This is one of the biggest concerns — and rightly so.

No one likes scripted replies or cold, robotic conversations.

The best white label helpdesk services focus on human-first communication. Their teams are trained to respond with empathy, understand customer emotions, and solve problems naturally — just like your own in-house team would.

Because in the end…

Customers may forget the issue, but they never forget how they were treated.

So, Are You Ready to Rethink Your Support Strategy?

If your current support system feels overwhelmed…
If you want every customer interaction to feel personal and smooth…

Then maybe it’s time to explore a better approach.

White label helpdesk services aren’t just a backup option —

they’re a smart, scalable way to enhance your customer experience without losing your brand identity.

A Thought to Leave You With…

Do you just want to respond to your customers…
or do you want to truly connect with them?

Because strong businesses aren’t built on products alone —
they’re built on trust, care, and meaningful conversations.

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Tired of Constant Tech Breakdowns? Discover How IT Helpdesk Services Can Be Your Everyday Work Hero

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Tired of Constant Tech Breakdowns? Discover How IT Helpdesk Services Can Be Your Everyday Work Hero

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Ever had one of those frustrating moments when your system crashes right before an important task? Or when a simple login issue eats up half your productive time? That’s exactly where IT Helpdesk Services step in—not just as technical support, but as a reliable partner that keeps your business running smoothly.

What Exactly Are IT Helpdesk Services, and Why Do They Matter So Much?

Think of an IT helpdesk as your organization’s digital problem-solver. It’s the place where employees turn when technology stops cooperating. From password resets to complex network issues, everything gets handled under one roof.

But it’s not just about fixing problems—it’s about preventing them too.

A well-managed helpdesk ensures:

Faster resolution of technical issues

Reduced downtime and frustration

Better productivity across teams

Smooth day-to-day operations

And honestly, when technology works seamlessly, people focus better on what truly matters—their work.

Why Do Businesses Today Rely Heavily on IT Helpdesk Support?

Let’s be real—technology is everywhere now. Whether it’s emails, cloud tools, or internal systems, everything depends on IT. Without proper support, even a small glitch can turn into a big disruption.

Here’s why companies are investing more in helpdesk services:

Quick Response Time: Nobody likes waiting hours for a fix

24/7 Support Availability: Problems don’t follow office hours

Expert Guidance: Trained professionals handle issues efficiently

User Satisfaction: Employees feel supported and stress-free

A reliable provider like hex64 understands that IT support isn’t just technical—it’s about people, communication, and trust.

What Makes a Good IT Helpdesk Service Stand Out?

Not all helpdesk services are created equal. Some just solve problems, while others actually enhance your entire work experience.

A great helpdesk service usually offers:

Friendly Human Support: Not robotic replies, but real conversations

Multi-Channel Assistance: Chat, email, phone—whatever works best

Proactive Monitoring: Fixing issues before they even appear

Clear Communication: No confusing tech jargon

It’s about making users feel heard, not just “ticket numbers.”

How Can the Right Helpdesk Transform Your Workplace Experience?

Imagine a workplace where:

You don’t panic when systems fail

You get instant help without chasing support teams

Your productivity isn’t interrupted by technical issues

That’s the real impact of a strong IT helpdesk.

It builds confidence among employees and creates a smoother workflow across departments. And when people aren’t struggling with tech problems, they naturally perform better.

Looking for Reliable Support? Here’s a Thought

If you’re exploring dependable IT support, choosing a service that values both technology and human connection is key. You can explore solutions like that focus on real-time assistance and user satisfaction.

Because at the end of the day, IT support shouldn’t feel like a struggle—it should feel like help is always just one step away.

Final Thought: Isn’t It Time You Made IT Stress-Free?

Technology is meant to simplify work, not complicate it. So why deal with constant disruptions when the right helpdesk service can handle it all?

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Constant IT Problems? Could Remote Helpdesk Services Be Your Smartest Solution?

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Constant IT Problems? Could Remote Helpdesk Services Be Your Smartest Solution?

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In today’s fast-moving digital world, even a small technical glitch can bring your work to a halt. Have you ever found yourself stuck with a system error, slow network, or software crash right when you needed everything to run smoothly? This is exactly where Remote Helpdesk Services step in—not just as a solution, but as a reliable partner in keeping your business running effortlessly.

What Makes Remote Helpdesk Services So Essential Today?

Imagine having a team of experts available at your fingertips, ready to fix issues without even being physically present. Remote helpdesk services allow IT professionals to access your systems securely from anywhere and resolve problems in real-time. This means no waiting, no long downtimes, and no unnecessary stress.

Whether it's troubleshooting software, fixing network issues, or guiding employees through technical challenges, everything happens quickly and efficiently. It feels less like “technical support” and more like having a trusted IT companion always by your side.

Why Are Businesses Quietly Shifting to Remote Support?

The answer is simple—convenience meets efficiency. Companies today want solutions that save both time and cost. With remote helpdesk support:

You don’t need an in-house IT team for every small issue

Problems get resolved faster without physical visits

Your team stays productive without long interruptions

Support is often available 24/7

It’s not just about fixing problems anymore—it’s about preventing them before they grow.

Can Remote Helpdesk Services Really Feel Personal?

Yes, and that’s the beauty of modern support systems. A good service provider doesn’t treat you like just another ticket number. Instead, they understand your business, your tools, and your daily challenges.

When you connect with a reliable partner like hex64, the experience becomes more human. You’re not just getting technical fixes—you’re getting guidance, patience, and solutions tailored to your needs.

How Does It Actually Work Behind the Scenes?

It may sound complex, but the process is surprisingly simple:

1. You report an issue (via chat, call, or email)

2. A technician securely connects to your system

3. The problem is diagnosed and fixed in real-time

4. You get back to work—often within minutes

No complicated setups. No long waiting queues. Just smooth, efficient support.

Are You Ready to Work Without Interruptions?

Think about how much time and energy is lost due to technical disruptions. Now imagine a workspace where issues are resolved before they even affect your productivity.

That’s the real promise of Remote Helpdesk Services—peace of mind.

If you’re looking to simplify your IT operations, improve team efficiency, and reduce downtime, it might be time to explore a smarter way forward. Learn more about how remote support can transform your workflow through this reliable IT support solution and take a step toward uninterrupted productivity.

Final Thought

Technology should make your life easier, not harder. So why struggle with recurring issues when help is just a click away? Remote helpdesk services aren’t just a trend—they’re becoming the backbone of modern business efficiency.

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What If Your Systems Could Think Ahead? Why NOC Services Are the Silent Strength Behind Smart Businesses

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What If Your Systems Could Think Ahead? Why NOC Services Are the Silent Strength Behind Smart Businesses

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Have you ever paused and wondered—is your IT system really under control, or are you just trusting that everything will work fine tomorrow? In a world where every second of downtime can cost money and trust, relying on hope is no longer enough.

This is exactly where NOC (Network Operations Center) services step in—not loudly, but powerfully. They work quietly in the background, making sure your business never faces unexpected digital roadblocks.

What Makes NOC Services More Than Just Monitoring?

Most people think NOC is just about “watching systems,” but the reality is far deeper. It’s about understanding behavior, predicting risks, and acting before problems even take shape.

A NOC team continuously tracks your network, servers, and applications—not just to observe, but to anticipate. It’s like having a digital guard that never sleeps and never misses a signal.

Are You Reacting to Problems… or Preventing Them?

Let’s be real—many businesses only act when something breaks. But by then, the damage is already done.

NOC services shift this mindset completely:

Instead of fixing issues, they prevent them

Instead of delays, they ensure continuity

Instead of uncertainty, they bring control

This proactive approach is what separates growing businesses from struggling ones.

How Do NOC Services Create Real Business Impact?

It’s not just about technology—it’s about how smoothly your business runs every day.

When your systems are stable:

Your team works without interruptions

Your customers experience reliability

Your brand builds trust automatically

And the best part? You don’t have to constantly worry about “what could go wrong.”

Solutions offered by companies like hex64 focus on creating this seamless experience, where technology supports your growth instead of slowing it down.

Could Your Business Run Smarter, Not Harder?

Here’s something worth thinking about—what if your IT infrastructure could actually support your decisions instead of demanding your attention?

With NOC services, you move from a reactive environment to a smart, controlled ecosystem. Everything runs in sync, issues are handled instantly, and your focus shifts back to what truly matters—growing your business.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Why Does IT Support Still Feel Like a Headache Instead of Real Help?

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Why Does IT Support Still Feel Like a Headache Instead of Real Help?

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Have you ever noticed how IT issues always show up at the worst possible time?
Right when your team is in the middle of something important — systems slow down, networks drop, or access gets blocked… and suddenly, everything stops.

But here’s the real question — should IT support only fix problems after they happen?
Or should it make sure those problems don’t happen at all?

That’s where truly effective IT Support Services stand apart.

It’s not just about closing tickets or giving quick fixes. It’s about understanding how your business works and making sure your technology supports that flow — quietly, reliably, and without constant interruptions.

Imagine a setup where:

You don’t have to chase support for updates

Issues are resolved before they impact your team

Your employees can work without unexpected disruptions

IT becomes something you don’t have to think about every day

That’s what real support should feel like.

In today’s fast-moving environment, IT isn’t just a support function — it’s the backbone of your operations. And if that backbone isn’t strong and stable, growth becomes difficult.

At HEX64, the focus goes beyond technical fixes. It’s about delivering support that actually understands your business needs — keeping your systems running smoothly so your team can stay focused on what truly matters.

If your current IT support still feels reactive and stressful, maybe it’s time for a better, smarter approach.

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Onboard HEX64’s IT Support Services and gain confidence and peace of mind by having a dedicated IT team that will monitor, manage and address

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Struggling to Manage Client Tickets Smoothly? Here’s How a Reliable Helpdesk for MSP Can Change Everything

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Struggling to Manage Client Tickets Smoothly? Here’s How a Reliable Helpdesk for MSP Can Change Everything

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Running an MSP isn’t just about fixing IT issues — it’s about building trust, maintaining response time, and ensuring every client feels heard. But let’s be honest… how often does your team get overwhelmed with tickets, follow-ups, and constant interruptions?

A well-structured Helpdesk for MSP is not just a support system — it becomes the backbone of your service delivery.

When your helpdesk is organized, your clients don’t have to chase you for updates. They know their issue is logged, tracked, and being handled. And for your team, it removes chaos. No more scattered emails, missed requests, or confusion over priorities — everything flows in one clear direction.

What truly makes a difference is how your helpdesk connects people, process, and technology together. From automated ticket routing to faster resolution times, it allows your MSP to scale without compromising quality. Instead of reacting to problems, you start managing them proactively.

At the same time, a human touch still matters. Clients don’t just want quick fixes — they want reassurance. A good helpdesk ensures every interaction feels professional yet personal. That’s where businesses like hex64 understand the real challenge — balancing efficiency with genuine client experience.

If you think about it, the question is not whether you need a helpdesk…
but how long can you afford to run without one that truly supports your growth?

If you're looking to simplify operations and improve client satisfaction, explore how a structured helpdesk system can transform your MSP journey.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Why Does Your Business Still Suffer from IT Problems — Even After So Much Effort?

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Why Does Your Business Still Suffer from IT Problems — Even After So Much Effort?

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Technology is supposed to make life easier, right?
But then why does it sometimes feel like your systems crash at the worst possible moments, your network slows down when you need it most, and small technical issues turn into big headaches?

This is exactly where IT Support Services stop being just an option — and start becoming a necessity.

What If Your Technology Actually Worked With You, Not Against You?

Think about your daily work.
How much time gets wasted fixing small errors, waiting for systems to respond, or dealing with unexpected breakdowns?

Good IT support doesn’t just “fix” problems. It quietly works in the background, making sure those problems don’t even reach you.

Your systems run smoothly

Your data stays secure

Your team works without interruptions

And most importantly — you get peace of mind.

So, What Do IT Support Services Really Take Care Of?

Instead of overwhelming you with technical jargon, let’s keep it real.

IT support is like having a dependable expert always watching your back:

When your system slows down → they optimize it

When there’s a risk to your data → they protect it

When something crashes → they fix it fast

When you need upgrades → they guide you

It’s not just about solving issues. It’s about making sure your business doesn’t stop.

Remote vs On-Site Support — What Actually Works Better?

You might be wondering — should you go for remote support or someone physically present?

Here’s the honest answer:

Remote support is quick, cost-effective, and solves most issues instantly

On-site support is essential when hardware or complex setups are involved

The best businesses don’t choose one — they combine both for complete coverage.

Are You Choosing Support — Or Just Temporary Fixes?

Many businesses make a common mistake:
They only look for help when something breaks.

But real growth comes when you have a long-term IT partner who understands your business, not just your problems.

That’s where a reliable name like can make a difference — not by offering quick fixes, but by building a strong, stable tech environment around your work.

Final Thought — Are You Ready to Work Without IT Stress?

Imagine starting your day without worrying about system crashes, data loss, or slow performance.

No interruptions. No panic. Just smooth, uninterrupted work.

scenes’

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Onboard HEX64’s IT Support Services and gain confidence and peace of mind by having a dedicated IT team that will monitor, manage and address

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Why Do Growing Businesses Still Struggle With Slow Deployments, Downtime & IT Chaos — Even After Investing So Much?

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Why Do Growing Businesses Still Struggle With Slow Deployments, Downtime & IT Chaos — Even After Investing So Much?

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Every business wants technology that works smoothly.
Fast deployments. Stable applications. Better security. Seamless collaboration.

But somewhere between development, operations, updates, and infrastructure management, things start becoming stressful.

One small deployment issue delays an entire release.
A server problem suddenly impacts productivity.

Teams spend more time fixing issues than building new ideas.

And slowly, technology starts feeling less like growth… and more like pressure.

This is exactly why businesses today are turning toward DevOps Consulting Services — not just to automate systems, but to create a smarter, faster, and more reliable way of working.

Because DevOps is not simply a technical process. It’s a better approach to how teams collaborate, deploy, monitor, and scale without constant operational headaches.

At Hex64, we believe businesses deserve IT environments that support growth instead of slowing it down. Every organization has different operational challenges, which is why effective DevOps consulting should never feel robotic or one-size-fits-all. The real value comes from understanding your workflows, identifying hidden bottlenecks, and building processes that make day-to-day operations smoother for everyone involved.

Our DevOps consulting solutions are designed to help businesses simplify complex infrastructure, automate repetitive tasks, improve deployment speed, strengthen system reliability, and reduce the stress that often comes with managing modern applications. From CI/CD pipeline setup and cloud optimization to infrastructure automation, monitoring, containerization, and operational support — every solution is focused on making technology easier to manage and easier to scale.

Because when systems are properly connected and automated, businesses don’t just save time — they gain confidence.

Developers can focus on innovation instead of repetitive manual work.
Operations teams gain better visibility and control.
Businesses experience fewer interruptions, faster updates, and improved overall performance.

Most importantly, teams stop working in survival mode.

The companies growing fastest today are not necessarily the ones with the biggest IT teams — they are the ones with the smartest workflows and the right technology strategy behind them.

So maybe the real question isn’t whether your business needs DevOps consulting anymore…

Maybe it’s this —
How much faster could your business grow if your technology finally started working with your team instead of against it?

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DevOps Consulting Services promote continuous business improvement as it helps identify vulnerable process areas to provide feedback & remedy

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Is Your IT Always Stressing You Out? What If RIM Services Could Finally Give You Peace of Mind?

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Is Your IT Always Stressing You Out? What If RIM Services Could Finally Give You Peace of Mind?

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Let’s be real for a moment — how often do IT issues interrupt your day?
A slow system here, a server issue there, or worse… unexpected downtime right when things are going well.

You sit there thinking, “Why does this always happen at the worst time?”

If this feels familiar, you’re not alone. Almost every growing business reaches a point where managing IT starts feeling more like a burden than a support system.

Why Does IT Management Feel So Complicated Today?

Technology was supposed to make things easier, right?
But instead, it often brings:

Endless updates and maintenance

Security concerns that never seem to stop

Systems that need constant monitoring

And a team that’s always “fixing things” instead of improving them

Somewhere in between all this, the focus shifts away from what truly matters — your business growth.

And that’s when a simple question hit —
“Is there a better, less stressful way to handle all of this?”

So, What Are RIM Services Really About?

RIM (Remote Infrastructure Management) Services are not just a technical solution — they’re more like a silent support system working in the background.

Imagine having experts who are:

Watching your systems 24/7

Fixing issues before you even notice them

Keeping everything updated and secure

Making sure your business runs without interruptions

All of this… without you needing to constantly check or worry.

Sounds relieving, right?

How Does It Actually Change Your Day-to-Day Work Life?

This is where things get interesting — because RIM isn’t just about systems, it’s about how you feel while running your business.

1. From Panic Mode to Peace of Mind

No more last-minute chaos when something breaks. Problems are handled before they become emergencies.

2. From Extra Costs to Smart Spending

Instead of spending heavily on in-house IT setups, you get expert support in a much more efficient way.

3. From Fear to Confidence in Security

You don’t have to constantly worry about cyber threats. Your systems are monitored and protected continuously.

4. From Limits to Growth

As your business grows, your IT grows with you — smoothly, without unnecessary stress.

But Is It the Right Time for You to Switch?

Ask yourself honestly:

Are IT issues slowing down your work?

Do you feel like you’re always reacting instead of planning?

Is your team spending more time fixing than creating?

If the answer is yes… then maybe it’s time to rethink your approach.

A reliable partner like <a href="https://hex64.net/" target="_blank">Hex64</a> can help you move from constant IT headaches to a smoother, more controlled environment — where things just work the way they should.

What Should You Expect from a Good RIM Service?

Not complicated promises. Just simple, real support:

Someone who’s always there when you need them

Systems that stay up and running

Security you don’t have to second-guess

And solutions that actually make your life easier

Because at the end of the day, you don’t need more technology —
you need technology that works for you.

So, What Would It Feel Like If IT Was No Longer a Problem?

Take a second and imagine this —
No sudden breakdowns. No stress calls. No late-night fixes.

Just smooth operations, a focused team, and time to actually grow your business.

Sounds like a different world, right?
But with the right RIM Services, it’s not far from reality.

Maybe the real question isn’t “Do you need RIM?”
It’s… “Why are you still dealing with IT stress when you don’t have to?”

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White Label Helpdesk & NOC Services for MSPs | HEX64

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Remote Infrastructure Management Services HEX64

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HEX64 delivers Remote Infrastructure Management (RIM) services designed to ensure continuous availability, operational stability, and secure infrastructure operations across cloud, hybrid, and on-prem environments.

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Are You Ready to Elevate Your IT Support Without Expanding Your Team?

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Are You Ready to Elevate Your IT Support Without Expanding Your Team?

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In today’s fast-paced digital world, delivering quick and reliable IT support is no longer optional—it’s expected. But the real question is, can every business afford to build and manage a full-scale support team?

This is exactly where a White Label IT Helpdesk becomes a smart, scalable solution.

What Is a White Label IT Helpdesk & Why Does It Matter?

A White Label IT Helpdesk allows you to offer professional IT support services under your own brand name—while an expert team works behind the scenes.

This means:

Your brand stays front and center

Your clients receive expert-level support

Your internal workload stays under control

It’s like having a complete support department without actually building one.

Is This the Right Fit for Your Business?

If you’re looking to:

Expand your services without hiring more staff

Provide 24/7 support to your clients

Maintain a professional brand image

Reduce operational stress and costs

Then yes, this model could be exactly what you need.

How Does It Strengthen Your Brand Identity?

One of the biggest advantages of a white label solution is brand consistency.

Your clients interact with support that feels like it’s coming directly from your company—no third-party confusion, no compromise on trust.

Companies like hex64 are helping businesses scale seamlessly by delivering reliable backend support while keeping the brand experience intact.

It’s Not Just Support—It’s About Experience

Today, solving problems isn’t enough. Clients expect a smooth, respectful, and responsive experience.

A strong White Label IT Helpdesk ensures:

Clear and professional communication

Quick response times

A seamless customer journey

These small but meaningful interactions build long-term trust and loyalty.

Want to Grow Smarter, Not Harder?

If you're aiming to scale your business without stretching your team too thin, then exploring a
white label IT helpdesk solution could be your next strategic move.

Final Thought…

Are you ready to deliver better support while focusing on what truly matters—your business growth?

Sometimes, growth isn’t about doing everything yourself…
it’s about choosing the right support behind the scenes.

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Can an Outsourced Helpdesk Truly Transform Your MSP’s Growth Journey?

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Can an Outsourced Helpdesk Truly Transform Your MSP’s Growth Journey?

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In today’s fast-moving IT landscape, Managed Service Providers (MSPs) constantly face one pressing question—how do you deliver exceptional support while keeping operations efficient and scalable? Is it really possible to maintain 24/7 client satisfaction without stretching your internal team too thin? This is exactly where an outsourced helpdesk begins to make a meaningful difference.

Is an Outsourced Helpdesk Just Support—Or a Smart Growth Move?

What if your clients received round-the-clock technical support without increasing your internal workload? Wouldn’t that naturally improve your service quality and client retention?

An outsourced helpdesk is more than just a ticket-handling system. It acts as an extension of your MSP business, aligning with your processes, tone, and expectations. When you collaborate with a reliable partner like hex64, you gain access to a structured, scalable support system that grows alongside your business needs.

Is Your Internal Team Carrying Too Much?

Let’s be honest—are your engineers spending too much time resolving repetitive tickets instead of focusing on high-value tasks?

This is a common challenge many MSPs struggle with. An outsourced helpdesk can help you rebalance your workload by:

Handling Level 1 and routine support queries efficiently

Freeing up your internal team for strategic and complex issues

Improving response and resolution times

As a result, your team becomes more productive, and your clients notice the difference in service quality.

Can You Reduce Costs Without Sacrificing Quality?

It’s natural to wonder—does outsourcing mean compromising on quality?

In reality, a professional outsourced helpdesk provides trained experts who follow well-defined processes and service standards. Instead of investing heavily in hiring, training, and infrastructure, you get a predictable and cost-effective solution.

If you want to explore this concept further, you can learn more here: benefits of outsourced helpdesk for MSPs.

Does It Really Improve Client Experience?

Client experience isn’t just about solving problems—it’s about how quickly and effectively those problems are handled.

With an outsourced helpdesk, you can offer:

24/7 availability

Consistent and professional communication

Faster ticket resolution

Reduced downtime

All of these factors contribute to stronger client relationships and long-term trust.

Is This the Future of MSP Operations?

As technology evolves, so do client expectations. MSPs are no longer expected to be reactive—they need to be proactive, responsive, and always available.

So the real question is—are you ready to scale smartly?

An outsourced helpdesk is not just an operational decision; it’s a strategic step toward building a more resilient, efficient, and future-ready MSP business.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Could One Small Network Issue Bring Everything to a Halt?

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Could One Small Network Issue Bring Everything to a Halt?

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Have you ever stopped and thought—who’s actually watching your network when your team logs off for the day? While everything seems calm on the surface, the digital world never really sleeps. This is exactly where NOC (Network Operations Center) service providers quietly become your business’s strongest, yet unseen support system.

They don’t just “manage” networks—they ensure your business never faces unexpected disruptions, slowdowns, or security threats. And the best part? Most of their work happens before you even realize something could go wrong.

What Makes NOC Services Feel Like a Safety Net for Your Business?

Think of NOC providers as your 24/7 digital guardians. They continuously observe your entire IT environment—servers, applications, networks—everything.

But here’s the real difference: they don’t wait for problems.

They predict, prevent, and protect.

From identifying unusual traffic patterns to fixing performance lags, their role is proactive, not reactive. It’s like having someone fix a leak before it floods your entire house.

Why Are Smart Businesses Quietly Moving Towards NOC Support?

Let’s be real—handling IT issues internally can drain time, energy, and money. And even after investing heavily, there’s no guarantee of 24/7 perfection.

That’s why many growing companies are choosing smarter paths.

Here’s what’s driving the shift:

Peace of mind without constant supervision

Faster issue handling without internal chaos

Better performance without heavy infrastructure costs

Freedom to focus on business, not technical headaches

Brands like hex64 are helping businesses simplify complex IT ecosystems with solutions that feel less “technical” and more “human-friendly.”

How Does It Actually Impact Your Daily Business Flow?

Imagine starting your day without worrying about server downtime, slow systems, or unexpected crashes.

Sounds simple, right? But it’s powerful.

With a strong NOC setup:

Your systems stay stable even during peak hours

Your team works without interruptions

Your customers experience smooth services

Your operations feel more predictable and controlled

It’s not just about fixing issues—it’s about creating a stress-free digital environment.

Can NOC Services Really Change the Way You Handle Growth?

Yes—and in a big way.

As your business grows, your IT complexity grows too. More users, more data, more risks. Without proper monitoring, things can quickly spiral out of control.

NOC services scale with you. Whether you’re expanding your team, launching new services, or entering new markets, your IT backbone remains strong and stable.

If you’re exploring this further, you can check this helpful anchor:
explore scalable network monitoring support for growing businesses

So, Is It Time to Rethink How You Manage Your IT Systems?

Maybe the real question isn’t “Do you need NOC services?”
It’s “Can your business afford to run without them?”

In a world where even a few minutes of downtime can cost trust and revenue, having a reliable monitoring partner is no longer optional—it’s essential.

NOC service providers are not just support teams anymore—they’re silent growth partners helping your business stay steady, secure, and ready for what’s next.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Is Your IT Infrastructure Truly Secure, or Is It Time to Rethink with NOC as a Service?

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Is Your IT Infrastructure Truly Secure, or Is It Time to Rethink with NOC as a Service?

# data[].attributes.body
In today’s fast-moving digital world, businesses are no longer asking if they need strong IT monitoring—they’re asking how fast they can implement it. Systems run 24/7, customers expect zero downtime, and even a small glitch can cost reputation and revenue. So the real question is: are you equipped to monitor everything, all the time?

This is where anchor text: NOC as a Service comes into play—offering a smarter, scalable, and more human-centric way to manage your network operations without the burden of building everything in-house.

Why Are Businesses Moving Away from Traditional NOCs?

Let’s be honest—setting up a traditional Network Operations Center (NOC) is expensive, complex, and time-consuming. You need skilled staff, infrastructure, tools, and continuous upgrades. And even after all that, maintaining it 24/7 is another challenge altogether.

Now think about this:

What happens when your system fails at 2 AM?

Do you have a team always watching?

Can you detect threats before they turn into disasters?

Most businesses struggle here—and that’s completely normal.

So, What Makes NOC as a Service a Game-Changer?

NOC as a Service isn’t just a technical solution—it’s peace of mind delivered as a service. It allows businesses to outsource their network monitoring, management, and issue resolution to experts who do this all day, every day.

Here’s what makes it powerful:

1. кругл-the-clock Monitoring (Yes, 24/7 Means 24/7)
No breaks, no downtime. Your systems are always under expert supervision.

2. Proactive Issue Detection
Problems are identified and resolved before they even impact your business.

3. Cost Efficiency Without Compromise
No need to invest in expensive infrastructure or large teams.

4. Scalability That Grows with You
Whether you’re a startup or scaling enterprise, the service adapts to your needs.

But Is It Only About Technology? Or Something More Human?

That’s the real beauty of it.

Behind every alert, every dashboard, and every response—there are real people ensuring your business runs smoothly. It’s not just automation; it’s human intelligence combined with smart tools.

Companies like hex64 understand this balance perfectly. They don’t just monitor systems—they understand business needs, urgency, and the importance of trust. That human touch is what turns a service into a partnership.

When Should You Consider Switching?

Ask yourself:

Are frequent downtimes affecting your operations?

Is your internal IT team overwhelmed?

Do you lack 24/7 monitoring capabilities?

Are you worried about security threats?

If even one answer is “yes,” it might be time to explore a better approach.

Is NOC as a Service the Future or the Present?

Honestly, it’s already the present.

Businesses today aren’t waiting for problems—they’re preventing them. They’re not just reacting—they’re preparing. And NOC as a Service fits perfectly into this proactive mindset.

Final Thought: Are You Ready to Let Experts Handle What Matters Most?

At the end of the day, your focus should be on growing your business—not constantly worrying about servers, downtime, or network failures.

So maybe the real question isn’t “Do you need NOC as a Service?”
It’s “Why haven’t you already switched?”

Because when your systems are in safe hands, your mind is free to think bigger.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

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Download Sample NOC Report (PDF)

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Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Are You Really in Charge of Your Network—Or Just Trusting It Too Much?

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Are You Really in Charge of Your Network—Or Just Trusting It Too Much?

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Let’s be honest for a moment—how often do you actually check what’s happening inside your network? Not just when something breaks, but all the time. The reality is, most businesses operate on trust… until something unexpected proves them wrong.

That’s where 24/7 network monitoring quietly changes the game.

What Could Be Slipping Through the Cracks Right Now?

While everything may look perfectly fine on the surface, hidden issues can slowly build underneath—unusual traffic patterns, minor system lags, or silent intrusion attempts. Without continuous monitoring, these small signals often go unnoticed… until they turn into serious problems.

But when your network is being watched every second, nothing stays hidden for long.

Why Waiting for Problems Is No Longer an Option

Ask yourself this—do you want to discover issues after they impact your business, or before they even begin?

Modern monitoring isn’t about reacting anymore—it’s about staying one step ahead.

Live tracking of network activity ensures nothing unusual goes unnoticed

Immediate alerts help you act before damage spreads

Consistent performance insights keep your systems running at their best

Reduced downtime risks protect your business reputation

It’s like turning the lights on in a room that was always in the dark.

What Makes Continuous Monitoring Feel Effortless?

The beauty of 24/7 monitoring is that it works silently in the background while you focus on growth. You don’t have to chase problems—they come to your attention instantly, with clarity and context.

Solutions like those offered by hex64 bring a more human approach to technology—where monitoring isn’t just data-driven, but purpose-driven. It understands that behind every system, there’s a business that cannot afford uncertainty.

From Uncertainty to Confidence

Imagine running your business without constantly worrying about “what if something goes wrong?”

You gain clear visibility over your entire network

Your operations stay smooth and uninterrupted

Your team avoids unnecessary stress

Your customers enjoy a reliable experience

That’s not just security—it’s confidence you can feel.

So, Are You Watching Your Network… or Just Assuming It’s Fine?

Because in today’s digital environment, assumptions can be risky. Real control comes from real-time awareness.

If you’re ready to move beyond guesswork, explore 24/7 network monitoring solutions that keep your business protected, informed, and always one step ahead.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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We provide proactive support in identifying network incidents before a problem erupts. Although our 24*7 Network Operations Center (NOC) uses automated tools to speed up problem identification and resolution tasks and provide better insight into your network system to identify potential problems and then prevent them from occurring.

* Performs wide range of applications for ultra-long-haul network monitoring * Detects issues and perform instant break fix. * Performs proactive maintenance. * Improved availability of network and other resources to ensure High uptime. * Real-time network status and performance with efficient preventative maintenance schedules. * Faster, low-cost service provisioning with efficient tools for management. * Track and assess basic incidents and assigning resolutions * Root cause analysis and reporting (Monthly/Annual)

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NOC Monitoring & Management - Managed Services HEX64

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Overview Enterprises now demand that the uptime be 24/7 to minimize losses which could be millions. The disadvantages are small for small business owners, but that doesn't make them any less significant. Errors in the IT department can put the business's functioning and even existence in jeopardy.

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Why Are Businesses Quietly Switching to Outsourcing Help Desk Services – And Should You Too?

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Why Are Businesses Quietly Switching to Outsourcing Help Desk Services – And Should You Too?

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In today’s fast-moving digital world, customer expectations are higher than ever. People don’t just want support — they expect quick, friendly, and effective solutions at any hour. So the real question is: can your in-house team truly keep up without burning out or increasing costs? This is exactly where Outsourcing Help Desk Services steps in as a smart, scalable solution.

When businesses start growing, handling customer queries internally can quickly become overwhelming. Calls pile up, emails go unanswered, and response times stretch longer than customers are willing to wait. That’s when companies begin exploring outsourcing — not just as a cost-cutting move, but as a way to deliver better service without compromising quality.

Let’s be honest — building an in-house support team requires hiring, training, infrastructure, and continuous management. It’s not just expensive, it’s time-consuming too. On the other hand, outsourcing connects you with trained professionals who already understand customer handling, technical troubleshooting, and communication skills. It’s like plugging into an already running system that’s built to support you.

But is outsourcing only about saving money? Not really.

One of the biggest advantages is 24/7 availability. Customers don’t operate on a fixed schedule anymore — they might reach out at midnight or early morning. Outsourcing ensures your business is always “awake,” ready to respond whenever your customers need help. This not only improves satisfaction but also builds trust over time.

Another important factor is expertise. When you partner with experienced service providers like hex64, you’re not just outsourcing work — you’re bringing in industry-level knowledge, tools, and processes. These teams are trained to handle different types of customer behavior, technical issues, and high-pressure situations with ease.

You might wonder — will outsourcing affect the personal touch of my brand? That’s a valid concern. But modern outsourcing teams focus heavily on personalization. They adapt to your brand voice, understand your audience, and communicate in a way that feels natural and human — not robotic.

In fact, many businesses notice an improvement in customer relationships after outsourcing. Why? Because response times get faster, issues get resolved more efficiently, and customers feel heard.

There’s also flexibility to consider. During peak seasons, your support demand may double or even triple. Scaling an in-house team quickly isn’t easy, but outsourcing allows you to expand or reduce support instantly without stress.

At the end of the day, outsourcing isn’t about replacing your team — it’s about strengthening your support system. It gives your internal team more time to focus on core business activities while experts handle customer interactions smoothly.

So, the real question comes back to you — are you ready to improve your customer experience without stretching your resources? If yes, then exploring Outsourcing Help Desk Services might just be the smartest step forward for your business.

Because sometimes, growing smarter matters more than growing bigger.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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Outsourced helpdesk services for MSPs help solve this problem without forcing you to expand your internal team.

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Are You Still Letting IT Problems Slow Down Your Business When Smarter Managed Solutions Exist

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Are You Still Letting IT Problems Slow Down Your Business When Smarter Managed Solutions Exist

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In today’s fast-paced digital world, businesses in India are asking a crucial question: how do we stay ahead without being overwhelmed by technology? This is exactly where IT managed services step in—not just as a support system, but as a strategic partner in growth.

India’s business ecosystem is evolving rapidly. From startups in Bengaluru to established enterprises in Delhi and Mumbai, companies are shifting from traditional IT handling to smarter, outsourced solutions. But why is this shift happening now?

Is Managing IT Internally Still Practical for Growing Businesses?

Let’s be honest—handling IT in-house sounds great in theory, but in reality, it often becomes expensive, time-consuming, and difficult to scale. Hiring skilled professionals, maintaining infrastructure, ensuring cybersecurity, and keeping up with constant updates can stretch any team thin.

That’s where managed IT services quietly transform the game. Instead of reacting to problems, businesses start preventing them. Instead of worrying about downtime, they focus on innovation.

What Makes IT Managed Services So Valuable Today?

Think of managed services as having a dedicated IT team that works behind the scenes 24/7—without the overhead costs of maintaining one internally.

Here’s what makes them truly powerful:

Proactive Monitoring: Issues are identified before they become serious problems

Cost Efficiency: Predictable monthly costs instead of unexpected expenses

Enhanced Security: Advanced protection against cyber threats

Scalability: Easily adapt as your business grows

Expert Support: Access to experienced professionals without hiring full-time

It’s not just about technology—it’s about peace of mind.

Are Indian Businesses Ready to Trust External IT Partners?

This is a question many decision-makers still ask. The answer? Increasingly, yes.

With the rise of digital transformation in India, businesses are realizing that expertise matters more than ownership. Having a reliable partner who understands your goals can be far more valuable than managing everything internally.

For instance, companies like hex64 are helping organizations simplify their IT operations while enabling them to focus on what truly matters—growth, innovation, and customer experience.

How Do You Choose the Right IT Managed Service Provider?

Not all providers are the same, and choosing the right one can make a huge difference. So what should you look for?

Experience in your industry

Clear communication and transparency

Strong security practices

Flexible service plans

Reliable support availability

And most importantly—do they understand your business vision?

Can IT Managed Services Actually Drive Business Growth?

Absolutely. When your IT infrastructure runs smoothly, your team performs better. When security is strong, your data is safe. When systems scale easily, your business grows faster.

Instead of being a cost center, IT becomes a growth engine.

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Managed IT Support Services - Managed Services HEX64

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Proactive, Secure, and Scalable IT Management for Growing Businesses HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end - covering monitoring, support, security, and optimisation - so your teams can focus on growth instead of day-to-day technology challenges.

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Why Does In-House NOC Management Often Feel Like a Constant Firefight?

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Why Does In-House NOC Management Often Feel Like a Constant Firefight?

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Let’s be real—building and maintaining an in-house NOC team isn’t just about hiring a few engineers. It’s about managing shifts, handling burnout, investing in tools, and still worrying about what happens at 3 AM when something breaks.

Even the best teams can’t stay alert 24/7 without fatigue. Small issues go unnoticed, alerts get delayed, and suddenly a minor glitch turns into a major disruption.

So the question becomes—is this the best use of your team’s energy?

What If Your Network Had Eyes on It All the Time—Without the Stress?

Outsourced NOC support services bring a sense of calm to what is otherwise a high-pressure environment. Instead of reacting to problems after they occur, you get a system where monitoring, detection, and resolution happen in real time.

It’s like having a silent guardian working in the background—no noise, no panic, just consistent performance.

How Does This Shift Actually Feel for a Growing Business?

It feels lighter.

When businesses partner with experts like hex64, they often notice something unexpected—not just better network performance, but a mental shift within their teams. There’s less urgency, fewer late-night escalations, and more focus on meaningful work.

Your IT team stops chasing problems and starts building solutions.

What Changes When You Stop Doing Everything Yourself?

You gain time to focus on strategy instead of troubleshooting

Your systems become more stable and predictable

Your customers experience fewer disruptions

Your team feels less pressure and more control

And slowly, without even realizing it, your operations become smoother and smarter.

Could This Be the Missing Piece in Your IT Strategy?

Sometimes growth isn’t about adding more—it’s about letting go of what’s holding you back.

Outsourced NOC support services aren’t just a technical upgrade; they’re a mindset shift. They allow you to trust that your network is in safe hands while you focus on what truly matters—your business, your vision, and your future.

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24/7 Outsource NOC Services & Remote Helpdesk Services by HEX64

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24/7 Managed NOC Services for MSPs & Global Enterprises
ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.
If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64's NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn't slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability - regardless of scale.

For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.

For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.

For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let's discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64's White-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

Multi-client dashboard visibility

Real-time monitoring of networks & applications

Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here's what you gain with HEX64's end-to-end NOC solution:

Why MSPs Outsource Their NOC to HEX64

Today's MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting - so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1-L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it's about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services
Our NOC monitors and manages:

Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices

Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V

Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB

Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures

Applications: web applications, SaaS platforms, and business-critical software

Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it - not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.

Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.

Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.

Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.

Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.

Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.

Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others - whichever your environment already runs on.

Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE

Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP

ISO 9001 and ISO 27001 certified - independently audited, not self-declared - available for client due diligence packs

ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management

Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on - including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle - ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)

Team formation & access setup

Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

Real-time alert validation & triage

Patch deployment & performance optimization

RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

Monthly KPI reviews & service reporting

Automation enhancement & process fine-tuning

Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White

Client Experience & Feedback
End-to-end support from start to success
"Having access to HEX64's infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs."

Expert Insight

"We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth."

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual - they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

P1 - Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.

P2 - Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.

P3 - Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel - email, Slack, Microsoft Teams, or phone - until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically - before you ask.

Tools & Technologies Integrated with HEX64's NOC Ecosystem

Frequently Asked Questions - NOC Services

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

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Download Sample NOC Report (PDF)

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Services Cost Calculator

Frequently Asked Questions - NOC Services

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 - Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

Request a Free NOC Consultation

Click

Download Sample NOC Report (PDF)

Click

Services Cost Calculator

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24/7 Managed NOC Services for MSPs & Global Enterprises ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia. If your clients expect 100% availability, your infrastructure cannot afford blind spots. At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments.

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Ever Wondered How to Deliver 24/7 IT Magic Without Building Your Own Help Desk Empire?

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Ever Wondered How to Deliver 24/7 IT Magic Without Building Your Own Help Desk Empire?

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Picture this: It's 2 AM, your phone buzzes with an urgent ticket from a client whose servers are down. You're scrambling, right? As an MSP, you're the hero they call, but juggling your own help desk? That's a nightmare eating your profits and sanity.

What if you could white label a help desk that feels 100% like your own—branded with your logo, your voice, your rules? No more hiring endless support staff or wrestling with clunky tools. Enter white label help desk solutions tailored for MSPs like you.

Why MSPs Are Ditching In-House Headaches for White Label Wins

Let's get real: Running a help desk solo means sky-high costs (think salaries, training, software licenses) and burnout. White label options flip the script:

Seamless Branding: Your clients see your name everywhere—from emails to the portal. Tools like Hex64's platform nail this, making it indistinguishable from your own setup.

Scalable 24/7 Coverage: Global teams handle tickets round-the-clock, so you're sleeping while revenue rolls in. No more "out of office" disasters.

Tech-Powered Efficiency: AI triage, automated responses, and multi-channel support (chat, email, phone) slash resolution times by up to 40%. Clients rave, you retain more.

Profit Boost: Charge premium rates for "your" elite service without the overhead. MSPs report 2-3x margins on white-labeled support.

I remember talking to an MSP buddy in Delhi last year—he switched to white label and freed up 20 hours a week. Now? He's landing bigger contracts instead of firefighting tickets.

Ready to Pick the Perfect White Label Partner?

Not all white labels are equal. Hunt for ones with:

Bulletproof SLAs (99.9% uptime, anyone?)

Easy API integrations for your RMM/PSA stack

Compliance perks (GDPR, HIPAA) to wow enterprise clients

Custom reporting dashboards that scream "professional"

Pro Tip: Test with a pilot—migrate 10% of tickets first. You'll see the magic without full commitment.

Your Next Move: From Overwhelmed to Unstoppable MSP

Why settle for average when white label help desks turn you into the go-to IT wizard? Clients stick around for lightning-fast fixes under your brand, and your bottom line thanks you.

Diving in feels scary? Nah—it's your ticket to scaling without the sweat. What's holding your MSP back from this game-changer?

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We have provided top-notch IT helpdesk services and private label outsourced help desk services for MSP since 2015. Years-Long IT Experience.

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Is Your Network Quietly Protecting Your Business — or Leaving You Exposed?

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Is Your Network Quietly Protecting Your Business — or Leaving You Exposed?

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Have you ever stopped to think about what’s happening behind the scenes while your business runs online? When everything looks smooth on the surface, is your network truly stable—or just one issue away from disruption? In today’s always-connected world, relying only on basic IT support is no longer enough. This is where NOC Infrastructure Solutions step in as a silent yet powerful backbone.

A Network Operations Center (NOC) isn’t just a technical setup—it’s like having a dedicated team watching over your entire digital environment 24/7. From tracking performance to identifying unusual activity, it ensures your systems stay up, secure, and efficient without constant manual intervention.

Are You Solving Problems… or Preventing Them Before They Begin?

Many businesses still operate in a reactive mode—fixing issues only after they appear. But is that really sustainable? Modern NOC infrastructure shifts the approach from reactive to proactive.

With intelligent monitoring tools and automation, potential threats and performance bottlenecks are detected early. This means fewer surprises, less downtime, and more control over your operations. Instead of firefighting problems, you’re staying one step ahead of them.

What Changes When Your NOC Works Smarter, Not Harder?

A well-structured NOC doesn’t just maintain your network—it enhances how your entire business functions. Faster issue resolution, improved uptime, and stronger security directly impact your team’s productivity and your customer experience.

Forward-thinking providers like hex64 focus on building NOC solutions that adapt to different business needs. Whether you’re scaling rapidly or maintaining complex systems, a tailored NOC setup ensures everything runs with consistency and confidence.

Could Your Business Handle Unexpected Downtime Today?

·       It’s an uncomfortable question—but an important one. Even short disruptions can lead to financial loss and reduced trust. That’s why investing in a reliable NOC infrastructure isn’t just about IT—it’s about business continuity.

·       In a world where every second of uptime matters, the real question is: are you just maintaining your network, or truly strengthening it for the future? Because with the right NOC infrastructure in place, your business doesn’t just operate—it stays resilient, responsive, and ready for anything.

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.

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What If Your Business Stops for Just One Hour—Do You Have the Right IT Support Provider to Save It?

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What If Your Business Stops for Just One Hour—Do You Have the Right IT Support Provider to Save It?

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Pause for a second and imagine this.

Your systems suddenly stop working.
Your team is waiting.
Customers are trying to reach you… but nothing is responding.

Now ask yourself honestly:
Who do you call in that moment? And will they respond fast enough?

This is exactly where a reliable IT support provider becomes more than just a service—it becomes your business lifeline.

Is IT Support Just a Backup Plan… or Your Everyday Business Strength?

Many businesses treat IT support like an emergency button—something to press only when things go wrong.

But the truth?
A good IT support provider doesn’t wait for problems. They work quietly in the background, making sure you never have to face one.

They:

Keep your systems stable and running without interruption

Protect your business from unseen cyber risks

Ensure your team works without delays or technical stress

Help you stay focused on growth, not glitches

It’s not just about fixing—it’s about building confidence in your daily operations.

Have You Ever Felt That Silent Fear of “What If Something Breaks?”

Even if everything is working fine right now, there’s always that hidden thought:

What if the server crashes tomorrow?

What if important data gets lost?

What if customers can’t reach us at the wrong time?

That uncertainty can quietly affect your decisions.

That’s why choosing a trusted <a href="#">IT support provider</a> isn’t just smart—it’s necessary for peace of mind.

So, What Does “The Right IT Support” Actually Feel Like?

It doesn’t feel complicated.
It feels simple… reliable… and always there when you need it.

Here’s what truly makes the difference:

✔ Instant Help, Not Delayed Replies
Because problems don’t wait—and neither should solutions.

✔ Prevention Over Panic
They stop issues before they even reach you.

✔ Support That Understands Your Business
Not generic solutions—but something that fits you.

✔ Security That Lets You Sleep Peacefully
Knowing your data and systems are safe.

Are You Running Your Business… or Constantly Worrying About Tech?

Be honest.

If technology is something that worries you even a little, then it’s already affecting your business more than you think.

That’s where a dependable partner like hex64 steps in—not just to “support” you, but to actually take that burden off your shoulders with solutions that feel natural and reliable.

Final Thought: Will You Wait for a Problem… or Stay One Step Ahead?

Every business reaches a point where it has to decide:

Keep reacting when things go wrong
or
Stay prepared with the right support in place

Because in reality, it’s not about “if” something will go wrong…
It’s about when.

So the real question is:
When that moment comes, will your IT support provider be ready for you?

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Onboard HEX64’s IT Support Services and gain confidence and peace of mind by having a dedicated IT team that will monitor, manage and address

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Struggling with Constant Network Glitches? Discover USA's NOC Lifesavers!

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Struggling with Constant Network Glitches? Discover USA's NOC Lifesavers!

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Have you ever stared at a blinking red alert on your dashboard at 3 AM, wondering if your entire operation is about to grind to a halt? In the high-stakes world of US business, unreliable networks aren't just annoying—they're expensive disasters waiting to happen. Enter elite NOC service providers in the USA, your secret weapon for flawless connectivity and zero surprises.

Unlock the Power of Non-Stop Network Guardians

Think of a NOC as your invisible shield: monitoring traffic, sniffing out anomalies, and fixing problems before they escalate. These USA-based experts handle everything from cloud migrations to firewall tweaks, all with military-grade precision.

Why settle for reactive IT when proactive wins the day? Top providers deliver:

Instant threat detection: AI-powered scans that block breaches in seconds.

Custom performance tuning: Optimized for your unique setup, whether VoIP-heavy or data-intensive.

Expert-led remediations: L1 to L3 support from CCIE-certified pros.

Cost-saving automation: Scripts and bots that slash manual work by 50%.

One standout, hex64, shines with their intuitive alert systems that predict failures—saving clients thousands in lost productivity.

Is Your Network Ready for Tomorrow's Demands?

Downtime costs US companies $5,600 per minute on average—don't let that be you. Partner with a trusted NOC service provider in the USA to future-proof your infrastructure. From Silicon Valley startups to Wall Street giants, they're transforming chaos into calm.

Got bandwidth woes or security scares? Share details, and I'll point you to the perfect fit!

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.

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Unlock 24/7 IT Superpowers: Why MSP NOC is Your Secret Weapon?

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Unlock 24/7 IT Superpowers: Why MSP NOC is Your Secret Weapon?

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Frustrated by surprise outages that derail your workflow and wallet? You're not alone—most businesses battle sneaky IT gremlins that strike when least expected. But here's the fix: MSP NOC services act like your personal tech guardians, watching over networks day and night. Inspired by top players like Hex64, this guide spills how it transforms headaches into hassle-free ops.

Think of your business tech as a high-stakes racecar: one loose bolt, and you're off the track. MSP NOC (Managed Service Provider Network Operations Center) is the pit crew—proactive, precise, and always ready.

The NOC Edge: Smarter Than Your Average IT Fix

What sets it apart from basic monitoring? Pure firepower:

Predictive smarts: Tools forecast issues, like overloads during peak hours, and auto-adjust.

Cyber shield: 24/7 patrols detect anomalies—phishing emails or DDoS hits—nipping them early.

Effortless tweaks: Patching software, balancing loads, even migrating to cloud without downtime.

A cafe chain I know in Delhi went from daily crashes to seamless POS runs. Sales up 30%, stress down to zero. That's NOC realness.

Myths vs. Facts: Is MSP NOC Right for You?

Question: Too fancy for my setup? Nope—flexible plans fit startups to enterprises.

Fact: ROI hits fast; downtime costs average ₹5 lakh/hour avoided.

Fact: Integrates with tools you love (Microsoft 365, AWS).

Pitfall: Skip vague vendors; demand transparent reporting.

Hex64-level service means dedicated experts, not bots, handling your unique needs.

Level Up Today: Ditch Downtime for Good

Why wait for the next crash? MSP NOC delivers reliability that lets you innovate, not react. In a digital-first world, it's your unfair advantage.

What's the one IT glitch keeping you up at night? Tell me more!

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.

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Ever Feel Like Your IT Problems Show Up at the Worst Possible Time?

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Ever Feel Like Your IT Problems Show Up at the Worst Possible Time?

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Let’s be honest—IT issues never come with a warning. Everything feels fine, and suddenly your system slows down, emails stop working, or something critical just breaks. In that moment, it’s not just an IT problem—it’s stress, lost time, and sometimes even lost business.

And then you find yourself thinking… why does this keep happening again and again?

The truth is, many businesses are still stuck in a cycle of fixing problems instead of preventing them. That’s exactly where Remote IT Infrastructure Management Services start to make a real, noticeable difference.

What If You Didn’t Have to Worry About IT Every Day?

Imagine starting your day without that small fear in the back of your mind—“hope nothing breaks today.” Your systems are running smoothly, your data is secure, and everything just feels… under control.

With the right support, like the kind offered by hex64, your IT doesn’t need constant attention anymore. It quietly works in the background, just the way it should.

Why Does It Always Feel Like You’re One Step Behind IT Issues?

Because traditional IT setups are reactive. Something breaks, and then it gets fixed. But by then, the damage is already done—time lost, productivity affected, and sometimes even customer trust shaken.

Remote IT management changes that feeling completely. Instead of chasing problems, it helps you stay ahead of them with:

Continuous monitoring (even when you’re not working)

Timely updates that keep everything stable

Strong security that protects your data silently

Backup systems that keep you prepared for the unexpected

It’s like having someone always watching out for your business, without needing to ask.

Isn’t It Tiring to Keep Dealing with the Same IT Headaches?

If you’ve faced the same issues more than once, you already know how frustrating it gets. The repetition, the downtime, the quick fixes that don’t last—it all adds up.

Choosing remote IT infrastructure management services is not just about outsourcing work. It’s about finally breaking that cycle and giving yourself the space to focus on what actually matters—your business, your goals, your growth.

So, What Would Peace of Mind Feel Like for Your Business?

Maybe it’s systems that don’t crash.
Maybe it’s not needing to call someone every time something goes wrong.
Or maybe it’s just knowing that everything is taken care of—even when you’re not looking.

At the end of the day, the question becomes simple—
do you want to keep dealing with IT problems… or finally feel like they’re no longer your problem?

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Run your business smoothly and flawlessly with HEX64 remote infrastructure management services. Get end-to-end RIM services at a lower cost.

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Is Your Network Still Awake When Your Business Sleeps? Or Just Waiting for Trouble to Begin?

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Is Your Network Still Awake When Your Business Sleeps? Or Just Waiting for Trouble to Begin?

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Have you ever paused for a moment and asked yourself — what’s really happening inside your network after working hours? When your team logs off and the office goes quiet, does your system continue running safely… or does it quietly become vulnerable?

In today’s always-connected world, risks don’t follow a schedule. Cyber threats, system failures, and unexpected slowdowns can strike at any hour — not just when you’re watching.

Is “Set It and Forget It” Really Enough?

Many businesses feel confident once their network is set up properly. But here’s the real question — who’s watching it after that?

A network without continuous monitoring is like a car without a dashboard. You won’t know there’s a problem until it’s already too late.

What If You Could Catch Problems Before They Grow?

Imagine knowing something is wrong before it affects your business. That’s exactly what 24/7 network monitoring does — it keeps a constant eye on everything, so you don’t have to.

Instant alerts for unusual activity

Early detection of system slowdowns

Protection against suspicious access attempts

Prevention of downtime before it impacts users

It’s not just monitoring — it’s anticipation.

Who Can You Rely On?

True network security isn’t just about tools — it’s about having the right approach behind them. With solutions like hex64, businesses gain a layer of confidence knowing their systems are continuously observed, protected, and optimized — even when no one is around.

Can Your Business Handle Unexpected Downtime?

Let’s be honest — even a short disruption can cost more than just money. It can impact trust, reputation, and customer experience.

With 24/7 monitoring in place, issues are identified and handled before they ever

reach your users. And that’s what sets reliable businesses apart from the rest.

One Last Thought…

How secure do you really feel about your network right now?
And is that security limited to working hours?

Because in reality, strong businesses don’t just operate during the day…
they stay prepared every second.

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.

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Still Waiting for IT Support? Why Not Fix It Instantly with Remote Help Desk Services?

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Still Waiting for IT Support? Why Not Fix It Instantly with Remote Help Desk Services?

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Have you ever felt that frustration when something small goes wrong with your system… and suddenly your whole day feels stuck? Maybe your software stops responding, emails won’t load, or your system just decides to freeze at the worst possible moment.

And then begins the wait… calling support, explaining the issue, waiting for someone to show up.

What if that entire process could feel smoother, faster — almost effortless?

That’s exactly where remote help desk services quietly change the game.

What If Your IT Problems Could Be Solved Without Anyone Visiting Your Office?

Imagine this: instead of waiting for a technician to arrive, someone connects securely to your system within minutes and starts fixing the issue right in front of you.

No delays. No back-and-forth confusion.

Remote help desk services work just like that — simple, quick, and surprisingly human in approach. It’s not just about fixing errors; it’s about making sure you don’t feel stuck or helpless when technology misbehaves.

You can explore remote IT support services to see how businesses are simplifying their daily tech struggles.

Why Do These Small IT Issues Feel So Big Sometimes?

It’s not the problem itself — it’s the interruption.

When work stops, everything feels urgent. Your focus breaks, deadlines feel closer, and even a minor glitch becomes stressful.

That’s why businesses today are quietly shifting toward remote support. Not because it’s trendy, but because it feels better:

You get help almost instantly

You don’t have to explain the same issue multiple times

Your team stays calm and productive

Brands like hex64 are focusing on making this experience more human — not just technical — so users feel supported, not overwhelmed.

Can Technology Support Actually Feel… Supportive?

This might sound unusual, but yes — it can.

Good remote help desk services don’t just “fix things.” They guide you, explain what’s happening, and make sure you’re comfortable throughout the process.

It feels less like dealing with a problem… and more like someone has your back.

If you're curious, you can check online tech assistance solutions that focus on real-time help.

Is It Only for Big Companies, or Can You Use It Too?

Here’s the honest truth — you don’t need a big office or a huge IT budget.

Whether you’re:

Running a small business

Working remotely

Managing a growing startup

Remote help desk services fit naturally into your workflow. They scale with you, without making things complicated.

So, Is This the Kind of IT Support You’ve Been Missing?

At the end of the day, it’s not just about solving technical issues.

It’s about peace of mind.

Knowing that whenever something goes wrong, you won’t have to panic or pause your work for long — help is already there, just a click away.

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24*7 IT Helpdesk Services works similarly to in-house staff, but with reduced costs & eliminating need for equipment & on-premise expenses.

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What Does an IT Support Provider Really Do for Your Business?

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What Does an IT Support Provider Really Do for Your Business?

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When your systems slow down, emails stop working, or data feels at risk—who do you turn to? That’s where an IT support provider quietly becomes the backbone of your business. But is it just about fixing problems, or is there something more meaningful behind the scenes?

An IT support provider is not just a “tech fixer.” Think of them as a long-term partner who ensures your business runs smoothly, securely, and without unnecessary interruptions. From handling day-to-day technical issues to protecting your sensitive data, they play a role that directly impacts productivity and peace of mind.

Why Do Businesses Even Need IT Support Today?

Have you ever wondered how much time gets wasted when systems crash or networks slow down? Even a small glitch can disrupt your workflow, delay deadlines, and frustrate your team.

A reliable IT support provider helps you:

Prevent issues before they arise

Keep your systems updated and secure

Provide quick solutions when problems occur

Guide you in choosing the right technology

Instead of reacting to problems, you start staying ahead of them.

Is It Only About Fixing Computers?

Not at all. That’s a common misconception.

A good provider goes beyond troubleshooting:

They monitor your systems 24/7

Offer cybersecurity protection

Help with cloud solutions and data backup

Support remote teams and digital tools

Companies like hex64 understand that IT support is not just technical—it’s strategic. It’s about helping businesses grow without being held back by technology.

How Does the Right IT Partner Change Your Work Life?

Imagine starting your workday without worrying about system failures or data loss. Sounds simple, but it’s powerful.

With the right support:

Your team works faster and more efficiently

Downtime becomes rare

Your data stays safe

You can focus on growing your business instead of fixing issues

Want to Explore Reliable IT Solutions?

If you’re looking to understand how professional IT services can transform your workflow, you can explore more through this helpful trusted IT support solutions

So, Is Choosing the Right IT Support Provider Really That Important?

Absolutely. It’s not just about solving today’s problems—it’s about building a future where technology works for you, not against you.

Choosing the right provider means choosing stability, security, and growth. And in today’s fast-moving digital world, that choice can make all the difference.

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Onboard HEX64’s IT Support Services and gain confidence and peace of mind by having a dedicated IT team that will monitor, manage and address

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Why Let Network Glitches Steal Your Peace? Meet Your NOC Lifeline!

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Why Let Network Glitches Steal Your Peace? Meet Your NOC Lifeline!

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Hey there, if you're running a business in Delhi or anywhere in India, you've probably dealt with network headaches at some point—downtime, monitoring woes, or just keeping everything running smoothly 24/7. That's where NOC service providers come in like your behind-the-scenes superheroes. But with so many options out there, how do you pick the right one? Let me break it down for you in a real, no-fluff way, like chatting over chai.

Picture this: Your servers crash at 2 AM, customers are furious, and you're scrambling. A solid NOC (Network Operations Center) provider steps in with round-the-clock monitoring, instant alerts, and fixes before you even wake up. They're not just tech geeks; they're the guardians ensuring your digital world stays up and humming.

Why should you care? Well, in today's fast-paced world, even a 5-minute outage can cost thousands. Top NOC service providers handle everything from bandwidth management to cybersecurity threats, proactive maintenance, and performance optimization. They use cutting-edge tools like AI-driven analytics to predict issues—yes, predict, not just react!

One standout in this space is Hex64, a name that's making waves with their tailored solutions for SMEs. They blend global expertise with local know-how, perfect for Indian businesses scaling up.

But not all providers are created equal. Here's what to look for when choosing yours:

24/7 Coverage: Real humans (not just bots) watching your network, ready to jump in.

Scalability: Grows with you, whether you're a startup or enterprise.

Transparency: Clear dashboards, regular reports—no black-box mysteries.

Cost-Effectiveness: Value over cheap gimmicks; aim for ROI through uptime guarantees (99.9%+).

Local Support: Providers understanding Indian regulations and time zones make a huge difference.

Ever asked yourself, "Can I manage this in-house?" Sure, if you have a full IT army. But for most, outsourcing to pros frees you to focus on growth. Take Hex64—they've helped countless firms slash downtime by 70%, turning potential disasters into non-events.

Ready to level up? Start by auditing your current setup: Check uptime logs, response times, and costs. Then, shortlist 3-5 providers, demo their platforms, and negotiate SLAs (Service Level Agreements) that fit like a glove.

In the end, the best NOC partner feels like an extension of your team—reliable, responsive, and always one step ahead. What's holding your network back today?

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.

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Is Your Network Ready for Unseen Challenges? USA's NOC Experts with Real Human Care!

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Is Your Network Ready for Unseen Challenges? USA's NOC Experts with Real Human Care!

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Struggling with unexpected outages that disrupt your day? Imagine having a dedicated team in the USA who monitors your systems around the clock, catching issues before they hit your bottom line.

These NOC partners bring genuine expertise and warmth, turning tech headaches into seamless success stories for businesses everywhere.

Why NOC Support Feels Like a Trusted Friend?

Ever ask yourself if your current setup truly has your back? A solid NOC service provider acts like an extension of your team, blending cutting-edge monitoring with personal attention that big corporations often miss.

They dive into proactive alerts, swift troubleshooting, and custom strategies that fit your unique needs—no cookie-cutter solutions here. Companies like Hex64 stand out by offering scalable, budget-friendly services with that rare human connection, ideal for growing enterprises.

What Sets USA NOC Pros Apart Today?

Could downtime be silently costing you clients? USA-based providers excel in rapid local responses, regulatory know-how, and round-the-clock coverage that keeps you compliant and competitive.

From cloud optimization to security fortifications, they handle the heavy lifting so you can innovate freely. Top performers emphasize engineer-led support over automation alone, delivering results that feel reliable and reassuring.

Everyday Wins That Transform Your Operations

Zero Stress Monitoring: Sleep easy knowing experts spot and solve problems overnight.

Smart Cost Control: Cut expenses without skimping on quality—think efficient scaling.

Tailored Growth Help: Adapt to your expansion with flexible, insightful guidance.

Personalized Insights: Get advice from pros who listen and truly understand your goals.

Picture starting your week with flawless networks, thanks to a partner who cares as much as you do.

Time to Build a Stronger Network Tomorrow?

Why risk another glitch when USA NOC specialists are ready to step in with heart and hustle? Connect with one today and watch your business thrive without interruptions.

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HEX64 24/7 NOC services for MSPs, offering reliable network monitoring and support to ensure uptime and performance. Contact Us.