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you need internet for it too work

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not always a real person behind the chat.

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could crash while using it

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internet might crash during a conversation

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Wont understand certain words.

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get a refund

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the internet might short circuit while you are online

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Does not understand you every time.

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it can get annoying and can clash.

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it will not be easy for people that can not hear

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some times it will not understand certain words

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it can give you recommended products. Also you could get your items damaged. It is also good for deaf people who cannot hear but can text.

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not always reliable when they say next day delivery.

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although they can help you in a lot of situations, but they cant always be reliable because sometimes the program cant understand the questions that you have asked and the program will just keep repeating the same response
, this could anger the user

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sometimes they don't get back to you until the next day and sometimes weeks

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good to contact people and quick to access.

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the people can help you and tell you where to go for recommended help so you can find out what's wrong with an order/purchase

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Advantage
- It can be very fast to use
- It can be good for deaf.
Disadvantage
- It is not always reliable.
- The person you are speaking to may not speak the same language as you.

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its easy
find out where your order is.

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they can refer you to a certain page

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it sometimes can help you.

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sometimes can be quick with helping you with your problems. There can sometimes can be delays or sometimes you can get the wrong thing.

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sometimes it can help you.

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it can help you
it might not be reliable
need internet

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* sometimes help you .
* crash and start repeat its self .
* find out were your order is .
* not very reliable .

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Easy to use

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It might get annoying and it can also  glitch

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you can help them by giving advice

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you can recommend products to customers

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help you with recommended products may have find it it easier with visually impaired people

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typing messages back and forward may be frustrating.

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Very useful for customers with speaking difficulties, as they can type their messages instead.