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Today is the last day of my internship and I was given a chance to helped in booking for PLUS Malaysia Berhad for their trip to Alor Setar using Air Asia.
Besides that,  I also would glad to thanks to all the staff and the boss that given me a chance to do my internship at the company. I got a lot of knowledge and experience by doing my internship at ENESTY TRAVEL & TOURS SDN BHD.

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Today I helped in making a booking for my client who want to travel to Kota Bharu for their business purpose and we have another briefing by Singapore airline.

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Today I helped in booking a flight for the client who want to travel to Penang using Firefly who their business purpose.

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Today I helped in making a booking for my client who want to travel to Kota Kinabalu. Moreover, today we have a briefing by airlines which is Lufthansa airline.

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Today I helped in making an Australia visa from the ETA system for a group of family who want to visit there for next month. Besides that, I helped a client in booking a flight using Air Asia.

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Today I helped in making a booking for our client in Firefly that want to go to Kuching for their business purpose.

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Off Day due to not feeling well.

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Today I helped in transferring the calls to other department.
Besides that, I only work half day due to not feeling well of fever and was given 2 days MC from 17/5 till 18/5.

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Today I helped in making a reservation for our client through online booking on Air Asia for our client who want to travel to Kota Kinabalu for their business purpose.

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Today I helped in making and issuing a ticket for the client who want to travel to Kota Kinabalu for their business purpose.

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As for today I helped in issuing the ticket for our client who want to return to Kuala Lumpur from Kuching at 10.00 pm today.
Besides that, I helped in making a Australia Visa for our client who want to travel there on June.

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Today I helped in issuing ticket for the client who want to travel to Kuching for their company project

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Off day due to Wesak Day

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Today I've done a booking for our client who want to go to Tawau for their business project

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Today I helped in issuing the ticket flight for our client from CIMB who want to go to Kota Kinabalu for their business purpose.

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Today I helped in issuing the ticket for our client using the Air Asia and Firefly to go to Sandakan.

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Today I helped in issuing the ticket for our client using the Air Asia flight to go to their destination for their business trip.

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Today I helped in giving the issuing ticket to the client from yesterday and email them the flight booking tickets for them to use to check in at the airport counter.

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Today I helped in giving the inquiry to the client who want the flight details for the business travel to Jakarta on this 4th of May 2017

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Today I helped in transferring the calls to other department as well provide assistance to the staff in making the China visa for the client who want to travel to China in upcoming month.

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Today I helped in transferring the called to other department according to the client who request them.

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Today I helped in making the Australia  visa through the ETA system for our client who want to travel on 26th June 2017 for their travel destination.

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Today I helped in transferring the calls and help in giving the luggage bag to our client in Istana Kehakiman for their travel using the business and economy classes.

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OFF DAY

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Today I helped in transferring the calls to other department as well making a Australia visa through the ETA system for the client who want to travel there.

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Today I helped in giving the flight details to the client as well giving the details for customer inquiry in making China visa for their travel on May.

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Today I helped in transferring the calls to other department and taking notes for the staff during their busy time and lunch time.

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Today I helped in transferring calls and make a reservation for the client who want to change the flight that been booked yesterday that want to go to Sandakan. As today the client need to cancel the flight and make a new booking that only go from Kuala Lumpur to Kota Kinabalu and Kota Kinabalu to Kuala Lumpur.

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Today I helped in transferring the call to other departments. Besides that, I did a booking reservation for the client who want a return flight from Kuala Lumpur to Sandakan and back to Kuala Lumpur on different dates.

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Off day due to some personal matter

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Off day due to some personal matter

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Today I helped in transferring the calls as well making a reservation for the customer who want to visit Kota Kinabalu on 17th April 2017.

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Today I helped in transferring calls as well make helped in making a group booking at Airasia for the group of 30 pax to travel to Jogjakarta.

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Today I helped in transferring the calls to other department. Besides that, I helped a customer to do an online reservation for Airasia flight ticket to Kuching.
This is the picture of the reservation.

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Today I helped in making a reservation as well helping in doing the service of visa to China as the client want to go there for their business trip

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Today I helped in transferring the call to other department as well my department as people want to seek them to use their service such as tour package and flight ticket for the company travel.

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Today I helped in giving a quotation to the customer who want to know the price of the flight ticket for their choice of destination as well to know the flight timing in order for them to go for their meeting.

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Today I helped in transferring call to other department as well give information to the customer who inquiry in flight time to their choice of destination.

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Today I helped in making the booking and reservation for the airlines for the client who having a business trip at Bintulu using the Galileo system.
Here is the picture of the reservation that been done by me.

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As for today I helped in making a reservation for airline booking using the Galileo system for the client who to go to Kota Bharu . By this it can enhance my skills in using the system in the future.
Here is the picture of me sending the ticket to the client

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Today I helped in transferring calls and taking message for the staff who are outstation in becoming the tour leader for the trip to Macau which been helped by me in preparing for the trip.

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Today I MC due to not feeling well

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Today I continue learning about visa as well learned to do it. Moreover, by learning about it i was given a task which making a visa for a certain of people who need to go to Australia in the upcoming month. By doing this, it enhance my skills in making visa to be use in the future by using the ETA.

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Today I learned on doing visa to Australia by using the Galileo system for the client who want to visit Perth for their travel destination. Besides that, I also helped in checking flight ticket for the client inquiry.
This is the picture of the Galileo system when doing visa.

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Today I helped in transferring the calls and continue on learning in using the Galileo system to check flight as well to book for it.

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Today I helped in transferring the calls to other department according to the people they want to speak with regarding their flight ticket and hotel booking.
I also learned on using the ticketing system which is Galileo to check the flight ticket as well booking a flight ticket for the client.
This is the picture of the system.

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Today I helped in answering and transferring calls as before at the same time taking message for the staff during their lunch period.
Moreover, I helped customer to do visa to China for his travel at this upcoming 29 March 2017.

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Today I helped in transferring the calls to other department as well helped in returning the visa to the owner that want to go China for their travel.

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Today I still doing the same task as last week which is transferring the call to other department and taking message for some staff as they have a trip to Guangzhou by becoming the tour leader for the group.
Here the picture of me during my break.

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Today I'm doing the same task as yesterday which is helping in transferring call to the other department and taking message for the staff that are either engage on the line with the customer or taking a leave for today

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Today I helped in transferring the call to other staff according to their department and by the customer request. Besides that, I also helped in checking flight for the customers inquiry as to see the tickets are available or not for them to purchase.

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Today I continue my task which was making tag for the Mice Department for their travel at the end of this month.
Besides that, I had been changed to another department which is Ticketing Department where I learnt about ways to book a flight using the systems as well answer calls from the customers.

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Today I helped the MICE Department in making the tag for their travel at the end of this month. It's about 80 pax for their travel and each group have 2 tour leader to assist during their travel trip.
Today also our company been visited by a travel agent from Bandung to give us a brief about the destination and their package.
This is the picture during the briefing.

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Today I helped the MICE Department as to check if there is an error in the list of passport name, date of birth and the passport number from the list given by the senior staff in order to prevent any mistake or problem that can be occur during the trip.
Moreover, I also helped my senior staff in checking the boarding pass
and the gift for the client during their travel on upcoming Thursday.

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Today I helped in checking list for the MICE department for their travel period at the end of this month.
Besides that, today our department had been brief by the travel agent from Guangzhou about the travel destination at there for the MATTA Fair which been conduct on 17-19 March.
This is the picture when our department being briefs by the travel agent.

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As for today, I learned on how to count the profit and loss for the trip to outbound as we need to have a certain profit rather than loss. As we know in business we need to have more profit than loss when we do business that what been said by senior staff.
Moreover, I also helped the MICE department in the office for the Group travel to certain destination for a certain period of time.

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Today I helped in making an itinerary for our customer who want to go to South Korea. From that I learned that some of the places are suitable for Muslim people who want to travel at the destination.
Besides that, I also learned about a few things in Turkey such as Cesme where this place is one of the longest beach in Turkey and there are several hotels besides the beaches. Moreover, it has become one of popular destination to travel especially to the local people of Turkey.

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Today I'm helping the staff to finish in preparing for the trip to Jogjakarta in upcoming week which is 16/3-19/3. By preparing early we can still manage if some of the travel kit and gifts still not enough to give to the client.
Moreover, today I helped in managing a hotel booking for our clients who want to stay in Penang for a certain period of time.

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Today I helped in finishing the visa for our client who want to travel to Guangzhou next week. Besides that, I also helped in making the booklet for our client who want to travel on 16 March and finishing the luggage tag that been done for the last week task.
This is the review that the manager give it to me for the first week tasks.

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Today I helped the staff in making the visa for our client which I continued from yesterday task. After finishing it, I helped in making booking for our client with their requested hotel.
In the evening I did some luggage tag for our customer that are going for their trip in a few weeks time.

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Today I helped in making the visa for the people who want to travel to Guangzhou in next 2 week. Besides that, I made a booking of hotel in Singapore with the supervise by the senior staff in order for me not to make a mistake in the booking such as name error or book a different room that not been request by the customers.

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Today I helped the other staff in making an itinerary to Istanbul for 4 days and 3 nights and I learnt about the destination that attract tourist to visit there such as Blue Mosque, Topkapi Palace, Grand Bazaar and other destinations.
Besides that, I also helped in making itinerary for our clients who want to travel to Ho Chi Minh. From there I know about the place that can attract the tourist especially for people who want to travel for shopping.

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Today I helped the staff in making an itinerary to Kundasang for our clients for 4 days 3 nights. Moreover, I learnt on about the process of request on visa to China and way are the things that required in order to request it. The process have 3 different ways which is normal, fast and urgent that have a different cost for the 3 ways. The urgent ways require 2 days to complete while fast require 3 days and normal require 3 days to complete the process.

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Week 4
As today I helped the staff in making a reservation as well the insurance and flight detail for our customers who want to go  to Jogjakarta on 16-19 March 2017. All of us were busy in making the process for this package in order to make the travel going smoothly during the date n making a plans if any problem occur during the travel date.
This is the picture I took during my break time.

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Today I helped in making itinerary for our client who want to travel to Guangzhou at next month. As been guided by the supervisor i manage to finish it before the client came by to check the itinerary at there.
Besides that, I also learnt that as travel agency we need to do multi tasking job not only focus for one task that given by the supervisor.

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Today I learned on ways of making payment to the hotels and the process of doing it. It's a bit complicated for as this is the first time doing the process.Luckily I've been guided by the supervisor in doing it.
Besides that, I manage to book for the client who want us to help them booking a hotel in Langkawi for today. Although some of the hotel are fully booked I manage to get one hotel for the client to stay.

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Today I helped my supervisor in making a Guangzhou package for our client that wanted to make a trip of 4 Days 3 Nights at there. I helped in making the flight booking and counting the cost of flight for the client. By this cost been make we try to make it in our client budget so that they dose not need to pay more to go for vacation. Besides that, I manage to do booking for another clients who want to rest for a day in Terengganu which at Tabung Haji Hotel Terengganu.
Here is a picture of the office during lunch when my colleague went out.

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As for today I've be given of information regarding airplane that been use for flight booking and their short form name in the systems in order to make the progress of booking become easier.
Today also, I've been guided by the supervisor on booking hotel for the customers at Kuala Terengganu . It's a bit nervous for me as this is my first time n booking hotel for the customers.
This is the picture of me after finished the booking.

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After three weeks of internship, I gain a lot of knowledge regarding of ways of booking hotel and ways to manage a contract with some hotels. As today I help in making some invoice as well learned on ways of booking hotels if the clients want to go for outbound travel.
This is a picture of me after finished the task given by the supervisor.

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Today I still waiting for the reply for the customers regarding their request and the travel agency from Sabah regarding the travel package that include our request on overnight at one of the location at Sabah.
Besides that, I also learn on how to do the process on booking for client for the air flight, accommodation and transportation at the place they want to travel.

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Today I took a day off due to sickness

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Today I was given a task by my manager to do some invoice for company settlement as well to follow up with the customers that I need to manage their request on our services.
Moreover, I also been taught on how to do a simple costing in fulfilling the customers request that want to go for travel

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The 8th day of my internship. As for today I had to do so me filing as well as make an invoice for the company settlement in order  to make payment to other organizations such as hotels and transportation.
Other than that, I also been taught on how to make booking to the hotel that require by the customers.

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After a week doing my internship, I've been taught on how to do visa for the people who want to travel abroad and the destination that  require visa in order to enter. By using the system that been use by the company it can make the process of applying visa faster and does not require much time to apply for it.

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Today I'm doing the same task as the other day which is manage the contracts with the hotels in order to give the customer a choice of destination of hotel when they use our services.
My senior worker gave me a lot of advice while working such as in this industry the travel agency not only make travel package but as well to give the customers a valuable experience when they bought our package.

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Today my company is close due to the public holiday for the Thaipusam celebration.

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Today I've been asked by the supervisor to in charge in checking the files and to see whether the contracts between the company and the hotels are still in contract.
Due to some of the contracts were finished, I've been asked to manage the contract between the company and the hotels. Although its kind of scary when I need to call the hotels but after a while i manage to deal some contracts with the hotels :)

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The second day of my internship where I've been taught on how to use the Galileo system to search and book flight tickets for the customers.
I also been guide by the supervisor in making the reservation of flight tickets for the customer who want to go to Kuching tommorrow.
Here is a picture of me during my break time.

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Today it's my first in doing internship at Enesty Travel & Tours Sdn Bhd. I had been taken around the company to know each department and the person in charge in order to make the works become easier.
The boss put me in tours department where this department manage on booking a hotel for the customer as well give the price of the hotel that they required.
Here is the picture of me while doing the booking