# data[].attributes.body
Today is last day at Riverside Majestic Hotel and I went to banquet department to have photo with staffs there and after took photo with them i went to housekeeping department took photo with staff at housekeeping department.

I also said thank and show my respect to all the staff and manager because they really help me a lot when I was practical at Riverside Majestic Hotel. They teach me nicely and patiently, answering my every question and help me sincerely although I am a practical student only. I learned a lot from them and I wish I can meet them in one day again.

Before I back home, I return my name tag and book to the human resource department. After that, that all my internship experience at Riverside Majestic Hotel.

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Today Miss Betcy teach me how to recognize the name and type of chemical. Different chemical is used for different purpose and some of the chemical is very dangerous so when we use it need to be very be careful.

Like Care is use to clean the toilet, fresh can mix with care so that there will be a good smell when clean the toilet. For vision is only can use on glass like window glass and bowl cider is only can use to clean the toilet bowl side and this chemical must use carefully because this chemical cannot drop on the marble floor. Bowl cider will destroy the marble floor.

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Today Miss Shahira teach me that how to recognise chemical in bottle and we need to know what bottle is filled what chemical.

Beside that, we also need to arrange the chemical in store properly so that easy for us and next people use when need it.

We need to check and refill the chemical if it left few in the bottle.

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Today I help

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Today Wilson teach me how to set up a room for a weeding guest who stay at Riverside Majestic Hotel and our surprise service for them.

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Today I still assigned and pairing with Kak Norbita to in charge the room from floor 14 to floor 16 because late of staff.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I assigned and pairing back with Kak Norbita to in charge the room from floor 14 to floor 16.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today Kak Sheela teach me how to arrange and put properly the trolley when we are cleaning a room. Normally just before we start clean a room, we arrange properly the trolley first so that we will not rush and it will look systematic when we clean the room.

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Today I still assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I still assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I still assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I still assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I still assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I assigned to public area and I were responsible to take care lobby area. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today Kak Noriya teach me about the proper way to set up and clean a single room and normally all size bed is almost the same way to set up,just must remember there always will be got two pillow and two mineral water in a room.

# data[].attributes.body
Today I assigned to public area and I were responsible to take care level 3 area include the ballroom. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

I also in charged in help clean the room of our hotel manager office and like usual clean the toilet and vacuum the room. Beside clean the hotel manager room, i also in charge clean the office located at level 3.

# data[].attributes.body
Today I assigned to public area and I were responsible to take care level 3 area include the ballroom. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

I also in charged in help clean the room of our hotel manager office and like usual clean the toilet and vacuum the room. Beside clean the hotel manager room, i also in charge clean the office located at level 3.

# data[].attributes.body
Today is my first time assigned to public area and I were responsible to take care level 3 area include the ballroom. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

I also in charged in help clean the room of our hotel manager office and like usual clean the toilet and vacuum the room. Beside clean the hotel manager room, i also in charge clean the office located at level 3.

# data[].attributes.body
PUBLIC HOLIDAY

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I went to work in evening shift and I was assigned at lobby's public area. The task at lobby public area is that must use a clean cloth and wipe out all the fingerprint that stick on the hotel main hotel.

Another task is clean the toilet, collect rubbish, and mop the floor from time to time.

# data[].attributes.body
Today I also assigned to level 3 public area and doing the same thing as yesterday. Miss Becty, my supervisor today also had teach me how to differentiate the chemical that use to clean floor, glass, toilet bowl, toilet and more. Each chemical different way to use and when we are using those chemical, I need to be very careful because those chemical is very pure and might will hurt you hand skin.

# data[].attributes.body
Today is my first time assigned to public area and I were responsible to take care level 3 area include the ballroom. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

# data[].attributes.body
Today I was assigned to vacuum all the floor from 5th floor to 19th floor.

After that, I also assigned to do cleaning project like go to a certain room and clean the wallpaper, marble wall in the toilet to let the marble look shiny and clean.

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Today I assigned to public area and I were responsible to take care level 18 area include the window lounge on Kuching. The task that I need to do is clean the toilet, refill the toilet paper, mop the floor, sweep or vacuum the carpet, clean hotel manager room, go to office of each department collect rubbish and vacuum the carpet and more. It was not easy to be at public area because you need to be alert what you need to do and estimate the duration of each task is very essential.

I also in charged in help clean the room of our hotel manager office and like usual clean the toilet and vacuum the room. Beside clean the hotel manager room, i also in charge clean the office located at level 3.

# data[].attributes.body
PUBLIC HOLIDAY
OFF DAY

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Today I still assigned to supervisor and my task is still the same like check the room after a maid clean the room and write the hangover report before i go back home.

# data[].attributes.body
Today I still assigned to supervisor and my task is still the same like check the room after a maid clean the room and write the hangover report before i go back home.

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Today Wilson teach me how to write this handover report. The morning shift supervisor need to write this report and hand it over to afternoon shift supervisor. The reason to write this report is to let the afternoon shift supervisor know what had happen in the morning and what task is complete and incomplete so that they can continue.

There are 8 part in this form which is VIP in house, VIP expected arrival today, room not make up, no baggage room, out of order room, loan item, room not check and miscellaneous.

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Today I was assigned to supervisor position and my mentor today is Mr Wilson. My task today is to monitor and check house maid assistant whether is there any miss area that they were not clean up. The task of supervisor was not easy as I think because you need to make sure every room is in proper condition and if there any thing happen to a room, supervisor need quickly solve the problem if possible.

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Today I still assigned and pairing with Kak Norbita to in charge the room from floor 14 to floor 16.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned and pairing with Kak Norbita to in charge the room from floor 14 to floor 16.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned and pairing with Kak Rambla to in charge the room from floor 14 to floor 16 and floor 19.

Normally for the floor 17 and above, the only different is that the duvet cover no need to put inside under the bed and things will become three set such as bath towel, hand towel, face towel and amenities.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
PUBLIC HOLIDAY
OFF DAY

# data[].attributes.body
Today I was assigned and pairing with Kak Kimberly to in charge the room from floor 5 to floor 7.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned to vacuum all the floor from 5th floor to 19th floor.

After that, I also assigned to do cleaning project like go to a certain room and clean the wallpaper, marble wall in the toilet to let the marble look shiny and clean.

# data[].attributes.body
Today I still assigned and pairing with Kak Kimberly to in charge the room from floor 5 to floor 7.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

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Today I was assigned to clean all floor store room and rearrange all the things according to their name and rack. I start from floor 5 till floor 19 and arrange the bed sheet according it size which is single, twin, queen and king size. Beside that, i also arrange the pillow case, bed protector, amenities of bathroom, and duvet cover.

# data[].attributes.body
Today I was assigned and pairing with Kak Kimberly to in charge the room from floor 5 to floor 7.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned and pairing with Kak Azhira to in charge the room from floor 7 to floor 9.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned and pairing with Kak Nolia to in charge the room from floor 5 to floor 7.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Today I was assigned and pairing with Kak Azhira to in charge the room from floor 5 to floor 7.

I was helped to change the bed sheet, pillow case, duvet cover, refill coffee, tea and sugar.

After done clean all the room, I go to throw the rubbish and report at office for my tomorrow duty.

# data[].attributes.body
Kak Noriya today teach me the correct way to set up the hand towel and amenities. Beside this, she also teach me how to wash the toilet and what chemical should be used.

After she demo one room to me, then today I was help to clean the toilet of every room and Kak Noriya in charge on bed

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Today I still assigned with Kak Noriya and she teach me how to see the work list.

The c/o is mean the room guest is check out already, occ is mean the room still occupied and every time we clean one room, before we go to next room we need to list down what we have change and replace.

Beside that, we also need to do remark if no replace for a thing so that we can remember to replace it after.

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Today is my first day at Housekeeping department. I was assigned to room area where my job scope is tidy up a occupied and dirty room. It was a difficult task for me because this is my first time in housekeeping department. I was lucky and thankful to my senior, Kak Noriya who had teach me a lot in how to tidy up a room. Kak Noriya taught me the SOP to clean the room which at first we need clean the bed, second clean the toilet and last is the inside area of a room.

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Today I was assigned to in charge at the deer suite function which is the Rotary Club weekly meeting. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

Today is my last day at banquet department and tomorrow i will swift to housekeeping department.

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Today I was assigned to in charge at the 18th function which is a meeting from UNIMAS board director. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function . My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the wind suite function . My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function . My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the lady suite function . My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function . My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function which is the Rotary Club weekly meeting. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the 18th function which is a registration day for UITM master students. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the wind suite function. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the lady suite function. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the 18th function which is a private meeting for a company. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the 18th function which is a private meeting for a company. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

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Today I was assigned to in charge at the 18th function which is a private dinner. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the 18th function which is a private meeting for a company. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This private meeting is held for two days.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the 18th function which is a private meeting for a company. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function which is the Amway Make Up Forum. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. Today is the last day for this forum.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

The reason that they will assigned to continue handle this forum because the guest is familiar me already and i also know what is their need and want too already. If change people for each day, they might be some miscommunication will happen between both parties.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function which is the Amway Make Up Forum. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting. This forum they held for three day.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function which is the Amway Make Up Forum. My task is help to refill the drink and clear all dirty plate because they having buffet style for their meeting.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today I was assigned to in charge at the wind suite function which is the Rotary Club weekly meeting again. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today is the second day of Forum on Forest Landscape and today is my first time experience to serve guest at pool side and Hi-Tea section.

The Hi-Tea was set up in 'DOME' style where there will be 5 type of food all put together in a big bowl and guest can have variety type of food to choose. Beside that, there also have side dishes such as sarawak laksa, fruit, salad, rojak at the side of chamber where guest can enjoy those foods too. In Hi-Tea, we will serve free flow drinks to guest and guest can choose either they want cola, orange, warm water, cold water, coffee or tea.

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Forum on Forest Landscape was held at Riverside Majestic Hotel in Sarawak Chamber ballroom. This forum had 240 pax participants. Today was very busy because the turnover of this forum was very fast so everything we done must be fast and planned well. For example, we need to prepared more cutlery, coffee, tea, napkins, BB plate and goblet for the am break and pm break turnover, included their lunch section too. To make sure everything go smooth, it was really need cooperation from everyone. Teamwork is really important in a group of people to ensure that a activities can go smooth and success.

Today i also had the chance to experience how a forum was operated and the flow that should be follow especially for our VVIP today who is Sarawak Chief Minister, Abang Abdul Rahman Zohari Abang Openg. A holding room also must be prepared well so that VVIP guest can had their rest at the room.

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Today I was assigned to help banquet staff to arrange the table and chair in chamber and set up some booth because tomorrow there will be a forum on forest landscape held at chamber.

My task still same as usual which is arrange the table and chair, set up the table with paper, pencil, sweet, goblet and mineral water.

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As usual, I reach banquet today on 8am and prepared myself for the Bridal Fair which will be start on 10am. While waiting for the fair start, I went to check again is it everything in chamber is in good condition, everything is prepared well. On 10am, there were several guest came visited the fair and they went to each counter to seek for information about this bridal fair.

Today i also had the chance to experience serve cocktail and food to those guests who had visited the bridal fair. It was a new experience to me because this scene I normally only can view from a TV show but now I can experience it by myself. It was very fun and enjoy task because we will serve foods and drinks to guest while there is a fashion show is going on at the same time.

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Today i was gained a new experience which i was helped to setup a Bridal Fair for tomorrow on 4 March 2017. At first it was quite tough for me because we need to arrange the stage and move all unnecessary stuff like table and chair to banquet store room. The task was require a lot of energy and my supervisor, Mr Amin had told me that we must always apply correct skill when doing task at banquet so that we will not be easily tired or hurt ourselves.

I also helped Kak Sophia to set up a demo table setting in Malay and Chinese style for guest to see and experience if they had their wedding at Riverside Majestic Hotel, they will going to have this kind of table setting during their wedding dinner either is in Malay style of Chinese style and this is depend on the guest that which style do they want to use during their wedding dinner.

Beside that, I also helped one of my supervisor, Mr Amin to set up booth and stall for the company that had collaborate with the bridal fair which include Damai Beach Resort, Banana, Sarawak Culture Village and more.

# data[].attributes.body
Today I helped them to set up the booth, set up a Malay style and Chinese style for wedding dinner for display for tomorrow guest who come to the wedding fair.

Beside that, I also help them to set up the stage and some minor decoration to ensure that tomorrow wedding fair is run perfectly.

In the afternoon, I and Mr Saiful go to store room to check the drinks for tomorrow and prepared all the drink in a jug first so that tomorrow wont be too rush.

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Today my task is same as yesterday and the function still same which is from Water Board Sarawak because they had their annual meeting for two days

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Today my task still the same as yesterday but today is another function from government department. Today function is from Water Board Sarawak.

# data[].attributes.body
Today I was assigned to in charge at the deer suite function which is the Rotary Club weekly meeting. My task is help to refill the drink and food.

After the function is done, I need to clean up the room and arrange the table and chair in proper way or location.

# data[].attributes.body
Today need to clear all the table and chair that used for yesterday wedding dinner because coming two day there will be a wedding fashion show at the chamber.

# data[].attributes.body
Today have wedding dinner at Sarawak Chamber 1,2 and 3 and this is a unique wedding dinner I had ever saw where the decoration is in Malay style but the setting for table was in Chinese style. It was so cool and something very unique. The reason of this decoration and setting is because the groom is Malay and the bride is Chinese so they follow and respect each culture. This wedding dinner had taught me that teamwork is very important too in a hotel industry because today i saw a lot of people came rehearse in the early morning and hotel staff which is us need give cooperation to the groom and bride family so that the wedding can be go as smooth as possible. Beside that, teamwork among stuff also very important to ensure that the task can be done in time. Example, today wedding dinner was 700 pax so we need a lot of manpower to accomplish our task. To do that, we assign to different task such as I help put on the chair cover, other part timer they help clean and set up the cutlery, plating, decorating, fold napking and more. Without teamwork and cooperation from everyone, the task wont be done in time.

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Today I was assigned to help set up the weeding dinner for tomorrow because the dinner had 1000 people come plus VIP. It was very tired because we need to set up the table, utensil, chair, chair cover, table cloth and decoration for 1000 people.

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Today i was exposed to 5s knowledge. 5s is a culture that practice by Japanese office. it is a procedure and arrangement of a job so it is arranged properly. 5S include Sort (Seiri) which mean make work easier by eliminating obstacles. Reduce chances of being disturbed with unnecessary items. Prevent accumulation of unnecessary items.
Evaluate necessary items with regard to cost or other factors. Remove all parts or tools that are not in use. Segregate unwanted material from the workplace. Define Red-Tag area to place unnecessary items that cannot immediately be disposed of. Dispose of these items when possible. Need fully skilled supervisor for checking on a regular basis.
Waste removal. Make clear all working floor except using material.

Set In Order (Seiton) is mean arrange all necessary items so that they can be easily selected for use. Prevent loss and waste of time by arranging work station in such a way that all tooling / equipment is in close proximity. Make it easy to find and pick up necessary items.
Ensure first-in-first-out FIFO basis. Make workflow smooth and easy.
All of the above work should be done on a regular basis. Maintain safety. Place components according to their uses, with the frequently used components being nearest to the work place.

For Shine (Seiso) is mean clean your workplace on daily basis completely or set cleaning frequency. Prevent machinery and equipment deterioration. Keep workplace safe and easy to work. Keep workplace clean and pleasing to work in. When in place, anyone not familiar to the environment must be able to detect any problems within 50 feet in 5 secs.

For Standardize (Seiketsu) mean standardize the best practices in the work area. Maintain high standards in workplace organization at all times. Maintain orderliness. Maintain everything in order and according to its standard. Everything in its right place. Every process has a standard.

Last is Sustain (Shitsuke) mean not harmful to anyone. Also translates as "do without being told". Perform regular audits. Training and discipline. Training is goal-oriented process. Its resulting feedback is necessary monthly. Self discipline is To maintain proper order

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Today task is same as yesterday I serve at 18th floor WOK function room and today is more easy and not nervous already because had one time experience already and know what should i do in serving VIP.

# data[].attributes.body
Today is my first time serve VIP function at 18th floor WOK function room. It was not easy to serve an VIP because everything we done must be in perfect and professional.

Lucky today I was assigned with Miss Zaman and she taught me a lot what we should do and should not do when serve VIP guest. This was a fun experience for me because it was my first time in serving VIP guest.

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Today I went to 18th floor to set up and prepared for tomorrow VIP function at 18th floor. I helped to arrange the table in U-shape style, clean the lounge bar, mop the table and window so that everything is clean.

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Today I also assigned to take care 18th floor function at WOK 1,2 and 3. My job scope today is to serve those guests, collect plate and glass, refill hot items and cold items, put the food name tag, washed and cleaned those dirty utensils.

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Today I was assigned to take care the function that held at Window On Kuching, 18th floor from morning 8am till evening 4pm.

I was quite disappointed on myself today because I was made a mistake on this WOK package function. The mistake that I had done was a customer came and ask me that is the food can be take away or not then I answer them can but according to the rule and regulation on hotel, guest supposed is not allow to take away the from to outside the hotel. It is because if after the guest ate the food and he or she get sick or stomach pain, it was not the responsible of hotel but is personal. So if guest want take away is no problem but if happen anything they should not blame the hotel.

So today the lesson that i had learned is that no matter what decision we had make must consider in big picture such as the reputation of hotel must be take care.

# data[].attributes.body
Today my colleague Miss Zaman had taught me that how to read a Banquet Event Order (BEO). She told me that there is a step to read a BEO.

Step to read a BEO:
1. First we need to make sure the date is correct so that we will not set wrong function.
2. Second is the name of the function. Example in the pic below, the name of the function is 'Jabatan Bekalan Air Luar Bandar Sarawak-Seminar'.
3. Third is to see the time of the function. This is very important because we need to know what time the function start and end so that we can prepared am break, lunch, reset, pm break on time.
4. Fourth is check what package do the function have and what should should be included.
5. Fifth is check the backdrop is correct or not.

It seem like a normal paper but it was included many important details about a function that is going to happen at banquet department. Everyday the first thing we reach office is to check what is today event and the coming day event so we can prepared well. Example, this  'Jabatan Bekalan Air Luar Bandar Sarawak-Seminar' is going to held on Friday, 17 February 2017, so the day before which is 16th we need to done prepared the function room already.

To setup a event room, we need to refer to BEO too. Example, in the BEO below we need to see at the Banquet Setup section where there will write the venue and the things that need for the event such as round setup for 44 persons (8 person per table), 1 white screen, 1 headtable for 2 person and more. Last but not least we also need to check the audio system situation is good and microphone is in good condition.

The lesson that I had learned today is that we need to make sure everything is correct and ready before a event start.

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Today my supervisor Mr Francis had taught me how to setup for a business meeting layout at Executive Business Lounge. This lounge mostly is used by the hotel's head department to have their weekly meeting at here but it is also open to outsider who want to have their meeting at here.

The layout of the setting is that:
1. First we need place the paper in the middle.
2. Second put the tissue on the right side and a fork on it.
3. Place the goblet at the upside of the fork then mineral water on the left side of the goblet. (the goblet is put upside down on the coaster)
4. Next is put the coffee cup together with tea spoon on the right side of the goblet.
5. Last but not least is put the pencil on the top of middle of the paper.

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Today is Valentine's Day and Riverside Majestic Hotel had launch a promotion dinner for couple which they can enjoy the nice view of Kuching at level 18th WOK meeting room.

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Today I was assigned to rearrange all the things at banquet department such as the table cloth rearrange them and put them according the basket that fit them.

I also went to 18th floor to clean the business room and tidy up the store room so that we can easily find the thing that we want rather than we not sure where is the item been put.

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Today I was assigned to duty at this lunch buffet for the Maybank annual meeting and is was quite easy in handle this buffet because we only need serve the customer and clean the plate that they did not use or the dirty plate to aside only. This was a good experience for me because this is my first time in serving a buffet lunch.

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Today Mr Bryan taught me how to set up the Chinese set and there is a step in set up the Chinese set.

First, place the bowl, second is the tea cup, third is the saucer, fourth is the plate, fifth is the chopstick stand, sixth is the chopstick, last is the goblet. After that just put on the napkin on top of the plate.

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Today i was given a task to set up a function room at deer suite and the pattern that i need to set up is in cluster style which all the items is set on the middle of the table. Item that need to be set up is goblet, coaster, sweet, mineral water, paper and pen. Through this set up i had the chance to learn a new thing call coaster, it is an item used to rest beverages upon. Coasters protect the surface of a table or any other surface where the user might place a beverage.

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Today is my first day practical at Riverside Majestic Hotel. I was report duty at Grand Margherita Hotel at 8.30am and the HR manager had give us some briefing about do and don't during working hour. After that, i was sent to Riverside Majestic Hotel to meet the Human Resource Executive, Miss Victoria and she was given me one employee handbook, one service credos handbook and one best answer to guest question handbook. Miss Victoria also told me that i will be assign to two department which are F&B Department and Housekeeping Department. I will be at F&B Department from 6 February until 26 March while 27 March until 26 May, I will be at Housekeeping Department.

After that, I was sent to meet F&B Manager, Mr Sikung Dandut and he decided to assigned me at Banquet department.

Things that I had learned today is that the type of room that have at banquet department and there was many type of layout that are available for different meeting. The layout include reception layout, theater layout, classroom layout, hollow square layout, U-shape layout and Boardroom layout.

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Today I got the chance to have my duty at 18th floor of Riverside Majestic Hotel and the name of this floor meeting room is call Window On Kuching (WOK).

The knowledge that I had learned today is that we need to reset the meeting room when guest are having their lunch. The things that we need to reset is change the goblet that had used to a new goblet, add sweet, mineral water and rearranged the chair so it look tidy and clean.

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Today I reached hotel at 7am and Mr Franchis had taught me how to prepared coffee and tea for a function's tea break session and what should we do when the function is at break time. Example, when those guests is having their tea break session, we need to go in the function room to clean up rubbish, refill mineral water and sugar so that guest can be more comfortable at their next meeting.

I also learned that the used of coaster glass which we need to place it on the table and put the goblet on top of it to prevent the glass mouth dirty. Besides that, I also had the chance to learned about the type of glasses that used in a hotel such as high ball glass, goblet, red wine and white wine glass, Irish coffee glass. Apart from that, i also had learned the type of cutlery and plate such as saucer, BB plate, dessert fork, dinner fork, tea spoon, table spoon.