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OFF DAY

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Apart from that, Shari-La Island Resort also widen its open area of its restaurant. The occupancy rate for dining at the restaurant is increase. The open area is very strategic as it is located by the sea side and sunset point. New tables and chairs also installed at the area for customers convinience.

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During last month to the present, Shari-La Island Resort had been doing some improvement to its service. One of the improvement is honeymoon package. The room and candle light dinner had been improve to be more attractive and worth the package price to make sure that the guest will experince a sweet honeymoon memory. The picture shows the new decoration for candle light dinner.

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For today, we have to clean up 14 standard checked out rooms. We also have to make up one standard rooms. Apart from that, we also need to clean up 4 budget checked out rooms. Most of the rooms are guest waiting rooms. Therefore, there were gusets check in once the rooms are ready. Our next job is to provide towels to the guests that already check in.

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We have many checked out rooms to be clean up today. For now we have 4 person in a group for standard. Since today have many rooms, we decided to split into two small groups consists of two person per group. By doing that, we manage to finished our job within our working hours. Out of 21 rooms, 7 rooms were requested to make up their rooms.

Meanwhile, in the afternoon at 4 pm, we were having an interview session with the resort's operation manager.

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For today, we have 12 standard checked out rooms to be clean up. We also received a request to make up one room. Some guest will inform the reception to make up their room. Some of the guest will inform directly face to face with housekeeping staffs.

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We have 19 standard checked out rooms for today. Apart from that, we also have 1 budget checked out room to be clean up. Most of the budget rooms had been upgrade. The flooring had been change from carpet to wooden flooring. We also install new fan (attached to the wall), television as well as mini bar. Therefore, the price for the budget room also being mark up as it is already being upgraded.

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Today, we have 11 standard checked out rooms to be clean up. We also have to make up 1 budget room. Apart from that, we also install one more bed into one of the budget room. Therefore, there are some budget rooms which have 3 beds instead of two.

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For today, we have only 7 standard rooms and 1 budget room to be clean up. Since the number of rooms is less than 10, we used the time to clean the dust on the fan and clean up the air conditioner filter. We also checked the spider web at every corner of the room.

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We have 18 rooms to be clean up for today. Luckily, the water issue was improve today. We have received so many question and complain from our guest regarding the water supply problem. However, we managed to handle all of them with smile.

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Today, we have 11 standard rooms to be clean up. The water problem is still not settled yet. Therefore, we use the alternative way to make sure that the bathroom and toilet clean before the guest check in. Apart from that, we also have to make 2 budget rooms and clean up 2 checked out budget rooms.

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Today, we have 16 checked out standard room to be clean up. As susal, most of the rooms are guest waiting rooms. Therefore, the rooms must be ready immediately once the guest checked out. The major problem for today is water issue. There is water supply in the rooms. Therefore, the time for each room to be ready was delayed because we cannot wash the bathroom and toilet due to water issue. Therefore, our alternative was taking the water from the pool to wash the bathroom.

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Today we have 14 rooms altogether. One of the rooms extend their stay for a night. We also have 2 rooms to make up. While make up the room, we must be honest with ourself and with our job. We are not supposed to change the location and arrangement of every single thing belong to guest. We are highly restricted from taking anything belong to guest. If it happen, it will affect the image of company.

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We have 9 checked out rooms for today. 1 room was block for a while due to some minor damage on the wall. The room was block for wall repair. The room must be ready today as the room is already been booked by guest for tomorrow.

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Yesterday was my off day. Our supervisor was making some changes to the allocation of practical students at each block of rooms. I was located at standard rooms again. Two practical students from standard rooms were located at deluxe rooms. Therefore, we have 19 checked out rooms to be clean up for today.

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OFF DAY

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The number of deluxe checked out room today is triple the number of deluxe checked out room for yesterday. Therefore, its quite a busy day for deluxe as some of the rooms are guest waiting rooms. However, we are all managed to clear all the rooms with a great teamwork and great job satisfaction as we were enjoy working together.

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We only have to clean up 4 deluxe checked out room today. Therefore, we managed to finished the work earlier. Since we have only 4 rooms to be clean up, we have time to clean up the room more thoroughly. After lunch break, we go and get towels at laundry to be put in each room that we already clean up today. The rooms are now ready for sale.

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Today, I am back to deluxe room. We only have 5 checked out rooms to be clean up. We also do one make up room. The guest request us to make up his room a few minutes after he enter the room. Therefore, we request him to show us the area that need to clean up. As we enter the room, we find that the room was in good condition. Therefore, me and my colleague change the bedsheets, sweeping and cleaning the toilet.

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Today, standard room leader and one of his groupmate are taking off day due to health condition. Therefore, standard rooms is short of staffs. Therefore, me and the other staffs go and help to do standard rooms. We have 17 checked out room to be clean up. 3 of the rooms checked out late in the evening. Therefore, we only do the cleaning for the rooms on the next day.

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There is a new practical student that will do housekeeping starting today. She do standard rooms. Therefore, I instructed to go and do deluxe room. Means that, I need to work under another leader and new environment. I feel grateful to have the opportunity to work at different types of rooms and different leaders. I can learn a lot of new things. For my first day at deluxe room, we have 9 checked out room to be clean up.

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We have quite many checked rooms to be clean up today. We have 26 rooms that need to be ready. For standard room, 11 rooms will have guest check in today. Therefore, we must focus on that particular 11 rooms. One of the check out extend their stay for a night. We were unable to finished all the rooms within working hour. Therefore, we do housekeeping overtime at night.

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There were only 12 checked out rooms to be clean up today. Most of the rooms are guest waiting rooms. For today, standard rooms are fully occupied. Means that, there are many guests today. Therefore, me and some of my colleague were doing overtime at F&B department. Extra workforce are needed to handle the situation especially during high rate of room occupancy.

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We need to clean up 10 checked out rooms for today. During the cleaning, we also check the in house phone whether its function or not. Apart from that, we also check the television whether the signal is clear or not. We do the checking so that the maintenance staffs are aware about the issue.

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Today, we have 11 checked out rooms that need to be ready for sale. During the cleaning, we need to identify the termites' nest so that we can spray the pesticide at the area to control the breeding.

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Today, I come back to do standard room. We have 14 checked out rooms to be clean up. To make our work more efficient, we divided the task among us. Two person are responsible to do bed making and furniture dusting. One person is responsible to clear the dustbin and sweeping and another person in charge to do toilet cleaning. I feel that task dividing bring more benefit to us as it allow us to work effectively and more efficient. It also allow us to optimise time consumed to clean up each room.

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Today, I need to help suite room staff because his partner is taking off day. While waiting for suite check out room, I help my colleague to clean 1 standard room and 1 budget room. Today, I help suite room staff to clean up 7 check out rooms. For me, it is a great opportunity for me to experience working under another leader and a new working environment. Apart from that, I have the chance to do suite room and to view suite room interior design.

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Today is a busy day for us. Three of us need to clean up 30 rooms altogether including budget rooms. Therefore, we cannot finished all the rooms within the working hours. Therefore, we continue to clean up the remaining room at night. Means that we were doing housekeeping overtime. Each checked out need to be ready on the day so that it can be sell for the next day.

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Today, we only have a few rooms to handle. To be specific, we have 7 standard rooms and 2 budgets rooms to clean up. We also need to make up 2 standard rooms. The guest request for us to make up their room quickly and change the towel. Its lucky for us because we do not have so much room to be handle today. Therefore, we can fulfill customer's request.

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Today, we need to clean up 18 rooms. Most of the rooms are guest waiting rooms. Guest waiting rooms is not a good situation for housekeeping as we need to rush while cleaning the rooms. As a result, we might not clean the room effectively. The problem rise due to guest check out late from the highly recommended time to check out. At the same time, the customer that want to check in is coming early where the other guests are still not check out yet. Therefore, housekeeping need to do their job immediately once the guest check out because another guest will check in.

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We have 23 rooms to be clean up for today. For today cleaning, we are highlighting the spider web and also the fan and air conditioner. We clean up the spider web and dust on the fan and air conditioner filter. We do all the cleaning process as quick as possible as the most of the rooms are guest waiting rooms.

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We have 17 rooms altogether to be clean up today. It consists of 11 standard rooms and 6 budget rooms. At night, I do overtime again at F&B department. I served for BBQ dinner as well as collecting the meal coupon. We have 33 pax for BBQ dinner (package). I also help to clear the table and do the wiping.

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For standard rooms, we only have a group of 3 persons in charged to clean up 34 standard rooms and also 16 budget rooms. Its quite a huge number of rooms being in charged as compared to suite, deluxe and VIP rooms. For today, we have many rooms to be clean up. We need to clean up 25 rooms altogether (23 standard rooms and 2 budget rooms).
Meanwhile, we are short of towel. Most of the rooms are guest waiting rooms. Therefore, we need to clean up the room in as fast as possible. We also received a complain from customer where a glass is broken once they enter the room. During the cleaning process before hand, the glass is in a good condition. We clean up the broken glass and apologise to the customer.

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For today, we need to clean up 13 checked out rooms. When the rooms are all already clean up, means our work for today is done. We only stand by if there is customers request for towels or any other things. At night, I do overtime at F&B department as they required more staffs to handle two separate dining areas. I help to clear the table and do the wiping. I also help to refill the drinks and top up the plates, glasses and also cutleries.

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Today, we have 20 rooms to be cleaned up. We need to work faster to complete all the rooms within our working hours. In the early morning, there was only a few rooms checked out. Most of the guests checked out nearly afternoon.

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We have 15 checked out rooms to be clean up today. While cleaning the rooms, the person in charge of sweeping the floor is also responsible to make sure that the room has no spider web at every corner of the room. It include inside the toilet and outside the room.

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The standard working hours for practical students at housekeeping department is from 9am to 5pm. Today, we have 12 checked out rooms to be clean up. Sweeping is the last steps in cleaning the rooms' procedure. Customers will complain if they found some dust or sand once they enter the room. It could lead to room refund or room changing.

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Today, we have 11 checked out standard rooms to be clean up. The first thing to do is to check the everything in the room including remotes, guest belonging (if any), and especially towels. The cleaning procedures are including bed making, dusting, wiping and sweeping as well as cleaning the toilet.

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Today, I return to housekeeping department as the department need more workforce at the moment. I help the standard room's group because standard room have the biggest number of rooms. Therefore, it need more staffs to do standard rooms. For today, we have 12 checked out rooms to be clean up.

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OFF DAY

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Morning shift: We have 162 pax for breakfast today and 4 pax for lunch. As usual, we need to clear the table for customer turnover at each table. I also responsible to collect the meal coupon. We must be updated with the number of customer that already come for breakfast so that we can update the kitchen for them to refill the food accordingly. Its important to avoid too much food excessive. Apart from that, we must aware of the nearly broken plates and glasses as customers are not pleased to use it.

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Morning shift: We have 148 pax for breakfast. I was responsible to collect the coupon for today. I also help to clear the table and do the wiping. Meanwhile, we have 61 pax for lunch. They consists of one group. They come together at once for lunch. Therefore, there was along que at the buffet table. We also need to top up the plates and cutleries.

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Morning shift: We have 157 pax for breakfast today. I was responsible to collect the coupon for today. I also help to clear the table, sweeping the floor. I do split shift today as I am not feeling well. I come to work again at 7pm. I help to clear the table and do the wiping. Tonight, we have 38 pax for BBQ and 2 pax for dinner.

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We have 190 pax for breakfast today. For lunch, we have 12 pax for lunch package. I help to collect the coupon and serve the foods to dear customers. Apart from that, we also have 6 pax of walk-in customer (3 couples) for lunch. I take order for all of them and key in their order into the system. While taking the order, we as the waiter/waitress need to be alert of the availability of the food in the menu. So that, we are ready to inform our customer early and to avoid any possible problems.

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Morning shift: We have 194 pax for breakfast. I help to put the name of the food on the buffet table. I also help to clear the table, top up the cutleries, refill the drinks, refill the food and wiping. For lunch we have 12 pax (package). We served the food for lunch.

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We have 167 pax for breakfast today. I was responsible to collect the meal coupon. While collecting the meal coupon, we need to smile and greet our customer. It help me to grow up my confidence level to talk to people. If the customer do not present their coupon, we need to ask them if they have the coupon and check based on the checklist.

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Morning shift: We have 154 pax for breakfast today. Before the breakfast open, I sweep some sand around the main dining area. Then, I put the food name at the buffet table. I was responsible to collect breakfast coupon at the counter.

For lunch, we have 39 pax. I responsible to clear table, wiping the plates and I do the tasks together with my colleague. I also entertain the customer who want to make payment for their meal. Apart from that, I also help my colleague to serve food to the customer.

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I work morning shift today. We have 143 pax for breakfast and 40 pax for lunch. We do buffet for both meal. After breakfast closing, we set up the restaurant for lunch buffet. We clean up the dining area as well as refill the drinks.

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Morning shift: We have 145 pax for breakfast and 11 pax for lunch. We wipe all the plates to be used for BBQ dinner. Apart from that, I also take order for a group of customer before end of shift. its quite challenging to communicate with them due to only some of them can speak English.

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Morning shift: We have 169 pax for breakfast and 29 pax for lunch (buffet). All the customer for lunch turn up. As usual, we clear and clean the table, wiping the cutleries and plates as well as keeping the restaurant area clean.

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Today, I work morning shift. At night, we are required to do overtime because we are short of staff to handle the BBQ dinner (promotion), BBQ dinner (package), and dinner. We open two separate place for buffet, outside and inside the restaurant. Therefore, more workers are needed. I do overtime from 8pm-11pm. I help to clear the table and served for the BBQ (package) dinner.

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OFF DAY

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Night shift: We have 5 table for candle light dinner tonight. Usually, for BBQ dinner promotion, we do the buffet outside the restaurant. Due to the weather, we do it inside the restaurant together with ordinary dinner and candle light dinner and also BBQ dinner (package). Its quite challenging task as the dining area is crowded with customer, walk-in and package.

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Morning shift: We have 219 pax for breakfast. The room occupancy rate was high at this time. I was responsible to collect the meal coupon at the counter. The number of customer turn up for breakfast was only 140+ pax. Nearly closing hour, I help my collegue to clear the table, sweeping the floor and wiping. During lunch, I help to serve the food and clear the table.

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Morning shift: We have 143 pax for breakfast. During breakfast hour, I clear and clean up the table. After closing, I sweep the buffet area and dining area, wipe the plates and cutleries. For lunch, we have 40+ pax and we also do buffet. As usual, I clear and clean up the table. Apart from that, I also take ala carte order.

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Morning shift: We have 104 pax for breakfast. During the closing, I clear the plates and wiping the plates and cutleries. For lunch, we have 30+ pax and we do buffet. I help to collect the coupon and clear the table.

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Morning shift: We have 144 pax for breakfast. During breakfast hour, we need to refill the food at the buffet as well as the drinks. We also need to clear the table. During closing, we clear up the bufget table and do cleaning around the restaurant.
For lunch, we have 48 pax. We do buffet for lunch. I wipe the plates and cutleries to be top up at the buffet table. Apart from that, I also taking order for lunch from walk-in customer and serves them the food.

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Today, we have 183 pax for breakfast. And once again, I work in two split shift because night shift need extra staffs to handle the work. This also to ensure that everything is going smoothly and efficiently. Especially to clear up the table, and refill the food and drinks.

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Beach Corner area is just open for customer to sit and dine in this month. Guest are able to order food and drinks to be eaten while enjoying the seaview. Apart from that, the restaurant also have sunset corner area. Meanwhile, Golden Sand Lounge is just open yesterday. Therefore, the capacity of Shari-La Restaurant is increase.

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Today, I work in two split shift, morning shift (7am-11am) and night shift (7pm-11pm). During the morning shift, 2 persons were in charge at sandy area. As usual, we clear up the plates, cups, glasses and cutleries and clean up the table. During closing, we clear and clean up the buffet area and do some cleaning.

At night, we help to set up the buffet table for dinner. Apart from that, we also need to serve 2 table for candle light dinner. At night, it quite busy because the staffs are divided between dinner/candle light dinner and BBQ dinner. After closing, we wipe all the plates, cups, glasses and cutleries to be use to set up the buffet for breakfast the next morning.

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Morning shift: We have 163 pax for breakfast and 30+ pax for lunch. We do buffet for both meal. During the breakfast, me and one of my colleague were in charge at the sandy area at the seaview side. We clear up the dirty plates, cutleries, cups and glasses. We also clean up the dirt on the table for other customer to sit. After breakfast closing, we do the cleaning around the restaurant and wiping all the plates, cutleries, cups and glasses.

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Morning shift: We have 90 pax for breakfast. As usual, we do buffet for breakfast. The menu for breakfast today are plain porridge, plain rice, fruit cocktail, salad, chinese and malay traditional kueh, watermelon, pineapple, pudding, cereal, coffee, tea, milk, roti canai, eggs, juices, waffles, fried noodles, ikan tenggiri masak gulai, chicken cocktail, and fried potato. Meanwhile, for lunch we have 17 pax. During the meal, we need to top up the plates and cutleries and clear the table. After the plates and cutleries being washed, we need to wipe it to be use for the next meal.

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Today, I worked night shift. Tonight, we have dinner and BBQ dinner at different area. Therefore, we need to divide our staffs as well as the plates and cutleries. Tonight is the first night we open BBQ dinner with the price of RM 19.00 nett per person. I was in charge at the restaurant, serving dinner. We also have 2 candle light dinner tonight. Therefore, we need to set up 2 table for candle light dinner. Candle light dinner have different menu. We do buffet for dinner. We were short of plates and cutleries. Therefore, the steward play an important roles at the moment to make sure that enough plates and cutleries for the customer.

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Morning shift: We have 52 pax for breakfast today and 4 pax for lunch (package). We do buffet for breakfast and served for lunch. We should be confident when speaking English to communicate with customers especially while taking the order for foreigner. Today, I take order for 3 groups of customer( 7 pax). We should always be up to date with the availableness of ingredients of food in the menu. Apart from that, we also need to make sure the cleanliness at all time.

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Today, I work morning shift. We have 70 pax for breakfast and 8 pax for lunch. We do buffet for breakfast and served the lunch. During breakfast or any meal, after the customer done eating, we clear up the dirty plates, cutleries, cups and glasses. We also need to wipe and top up the plates and cutleries. Breakfast closed at 10.30 am. For closing, we clear up the buffet area and do the cleaning. While collecting the coupon, we need to count the number of customer that already eat so that its easy for the kitchen to refill the food accordingly.

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Today I learn how to use the system, if there is customer make some order or buy some drinks. I learn how to key in the order and also how to make the payment using the system. When we make some mistakes, just be confident with ourself and learn from it. We also should be brave to apologise to the customer when we make the mistakes.

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Morning shift: We have 97 pax for breakfast. While collecting the breakfast coupon, we must make sure that each customer have the coupon. If they do not presented their coupon, they need to pay for breakfast. The buffet price for breakfast is RM15 per pax. Meanwhile, the buffet price for lunch and dinner is Rm30 per pax. The price for evening tea and BBQ dinner is Rm15 and Rm45 respectively.
During lunch, there were few walk-in customer and make order for lunch. Before we take the order, we should update with the kitchen the menu which are not available each day to avoid any mistakes and problems.

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Night shift: We have 20 pax for dinner, 25 pax for evening tea and 16 pax for BBQ dinner. The menu for evening tea are fried kuey teow, curry puff, fried popia and hot teh o. Buffet or served for each meal is depend on the number of pax. During the setting up the buffet food, we need to put sign of the name of the food. If the food is served, we need to update from the kitchen the menu in case the customer ask about the menu. Done with wiping the plates and cutleries, we do buffet setting for the next day breakfast.

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Today, I work night shift (3pm - 11pm). We have 27 pax for dinner and 30 pax for BBQ dinner. Dinner will be served and we do buffet for BBQ dinner. Evening tea also we do buffet. The menu for evening tea are fried noodle and egg sandwich. After the customer done eating, we clear the dirty plates, cups and glasses as well as clean up the table.

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Morning shift: We have 116 pax for breakfast. Meanwhile, for lunch, we have 30+ pax. Therefore, we do buffet style for lunch today. After brealfast closing, we set up the buffet table for lunch. I also taking order from walk-in customer.

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Morning shift: We have 106 pax for breakfast. Today's lunch (package) is based on order where the menu is already prepared by kitchen, ordered, cooked and served to the customer. Apart from that, I also taking a la carte order from walk-in customer.

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Morning shift: We have 102 pax for breakfast today. During breakfast time, we need to refill the spoon, wiping the spoon, refill the plates as well as clear up the table. After closing, we clear up the buffet table and clean up the restaurant area.

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Today, I worked morning shift. We have 112 pax for breakfast. Meanwhile, for lunch, I take order from some foreign customer. I have some communication issue with them as I do not speak English fluently. I should practice more speaking English with foreigner.

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Today i worked morning shift. Today we have 95 pax for breakfast. After breakfast closing hour, we clear up the sbreakfast setting and cleaning the dining area, I was given another task which was cleaning the dust at another dining area. Its called golden sand lounge. Done with that, we served lunch for 19 pax.

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Today, I work night shift. We served dinner and bbq dinner (package) for about 20+ pax. The menu for package is already being prepared by kitchen. Therefore, its based on order. Order or buffet is based on total pax. After served, we clear up the table, wiping the pinggan and sppon and fork and cleaning the restaurant.

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Today is the first day in Food and beverages department. The working hours is from 7am to 3 pm. Breakfast hour is from 7.30 am to 10.30 am. I am responsible to collect breakfast coupon from customer. There is 105 pax for breakfast and 27 pax for lunch. We do buffet style for both brealfast and lunch. Lunch hour is from 12.30 pm to 3 pm.

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Today is the last day in housekeeping department. Today, we have 10 checked out standard rooms to be cleaned up. We also have some rooms to make up.

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The weather is not quite good for the boat to go to the island. Therefore, some guests that suppose to check in today need to delay their travel to the resort. Today, we do room make up for 6 standard rooms and 2 suite rooms. Apart from that, we also clean up one suite room and one standard rooms in the afternoon. The picture shows the new towel folding that I made in one of  the suite room.

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Today, we only have few rooms to be settled up. In the morning, we make 1 suite room(make up) and 1 checked out VIP room. After lunch break, we go to the laundry to help our collegue dry up the bed sheets, towels, pillow cases and blanket. We also help by folding the linen that already dry. The dry linen then kept in the housekeeping store.

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At the beach, there is a place called sunset point. Its a place provided for the guests to enjoy the breathtaking sunset view. Chairs are provided along the beach so that convinience for the guests to enjoy the view and the sea wave as well as relaxing.

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Beach is one of the main attraction for tourist. Guests are usually relaxing their mind by walking at the beach and the sea water. Apart from that, some activities that are available here is diving and snorkling. Apart from the beach, water pools are also available especially for the kids.

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There are two available transport that can be used to go to the island. It is whether to use the small boat or the bigger boat which the local residence refered as ferry. There is a different fee for the transport between the tourists and staffs of any company on the island. When there is bad weather, usually the small boats are restricted to transport passengers to and from the island.

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The picture shows the budget rooms provided at Shari-La Island Resort. Today, we make up 4 budget rooms and some standard rooms. The tasks that we done today is more to make up the room. Whrn make up occupied room we should not touch the guest's belonging. Whrn make up the room, we change the bed sheets, change pillow case(if need to), cleaning the toilet, sweeping available space and change the towels.

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Today, we have more rooms to be cleaned up and make up. Its a quite busy day to cleaned up the standard rooms and three budget rooms. During high season, its a normal practice to turn off the generator set to let it cool. It turned off for about an hour. Customer always asked us the staffs regarding the electric supply. We need to explain to them. Front office staffs should inform the guests about the electric supply before hand.

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Today, we cleaned up and make up 5 rooms. We done the work that we normally do in every room. One thing that I learned today is we should take smart action when we are short of towels etc. IThis resort has one bungalow that will only occupied once in a while. Therefore, we take the towel that we put in the bungalow to be put in the standard rooms or any other rooms that short of towels. Another thing is I’d done some mistakes regarding the working ethic. I had been advised by my supervisor and I felt quite upset with myself because of my mistake. But , I will learnt from my mistakes and make sure that I will be more careful in the future.

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For today, there are few rooms that are supposed to check out extent their stay. Therefore, we only have few rooms for make up. One of the rooms that we checked was with pest problem. Its a common problem when the room is made up of woods. Therefore, we spray the affrcted area with pesticides to control and kill the pesticide. Today, I taught my group leader on how to make candle towel folding. He do it for the first time with my guidance and he done it very well.

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Today, there is only 2 checked out rooms at my block. In the morning, we the housekeepers were busy with changing the mini freeze. We take out the old one and install a new one in every rooms in every blocks. Meanwhile, we cleaned up one checked out room and make up 2 rooms. My special task for today is teaching a new style of towel folding to the other housekeeper at another block. I taught them 2 types of towel folding. I feel good to have the opportunity to teach them. After working hours for today, we had meeting with the HR manager together with housekeeping manager. From the meeting, I got learnable thing. From the two way communication between manager and staffs and problem sharing, we build relationship among us. It is a good thing to see such relationship among foreign and local staffs. Its also good to see staffs building trust on each other and with the manager. From there, I realized that it is important to be a supportive manager and caring towards the staffs. Good relationship between staffs and leaders make it easier to communicate, supporting, and help each other.

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Today, we cleaned up 2 standard rooms, 2 VIP rooms and 2 budget rooms. In the morning we settled down 2 VIP rooms and 2 standard rooms. In the afternoon, we continue with budget rooms and one standard room that we did not finished before lunch break. We only make up the budget rooms after being under maintenance. Today, one of the customer made a complaint about the bed sheets and pillows in theit room. The just checked in today in the morning. They requested a cleaner bed sheets and pillows. It is due to the some spots of fungus on the bed sheet and pillows. Therefore, I provide them with a cleaner bed sheets and new pillows. I feel so sorry for them as we were the one who cleaned up their room yesterday. I also learnt something that I should not follow normal practice if the practice is obviously wrong.

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Today, we cleaned up 6 checked out rooms. As usual, the tasks that we need to do are cleaning the toilet, changing the bed sheets, dusting, sweeping the floor, and also towel folding. My main tasks for cleaning the rooms today is sweeping the floor. Apart from sweeping the floor, I need to checked whether there is spiderweb around the room, outside and inside. Done with my main tasks, I help my collegue to do the bed making if it is not finished yet.

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Today, there were about 9 checked out standard rooms. We changed the bed sheets, do the bed making, sweeping the floor, dusting, cleaning the toilet and cleaning the corridor.

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Today, we cleaned up some checked out rooms. In some VC room, we make the towel folding. As usual, we do the bed making, sweeping the floor, dusting and cleaning the toilet. Done with bed making, we do the towel folding.

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There is few rooms checked out today. In the morning, we cleaned up the checked out rooms. As usual we sweep the floor, clean the toilet, change the bed sheets and dusting. In the afternoon, we make up the bungalow. This resort has one resort with sea view. At the bungalow, we sweep the floor, clean the toilet, and towel folding

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Today, all guests which stucked due to the sea condition at the island checked out. There is only few guests checked in today. Therefore, there is not much work to do. In the morning, me and one of my collegue were given a task which is towel folding. I introduced a new type of towel folding. It looks like a candle. We use different types of towel folding in each different room. Other new type of towel folding that we use are bishop hat and pyramid. We only done towel folding for standard rooms today. Done with towel folding, we clean up the room that had been done by the air conditioner maintenance. We also make up (sweeping) some standard rooms inside and outside (corridor and stairs).

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Today, there is no check out room. It is due to the weather. The sea wave is dangerous for the boat to come to the island. The boat also cannot go out from the island.  Therefore, weather prediction is important before we plan our vacation to any island which using boat as the main transportation. In the morning, we clean up the rooms which had been done with air conditioner maintenance. In the afternoon, we clean up the lamp cover of the remaining room of the block. We clear out about 13 rooms. Before end of working hours, we reinstall the lamp cover to each room. Housekeepers at the other block also cleaning the lamp cover.

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Today is my leader off day. Therefore, I help other leader to clean up the rooms. There was only few check out to be clean up. We only clean up 4 check out rooms at the same block my leader assigned to. We settled all the rooms in the morning session before lunch break. At 3 pm we have a simple meeting. Our manager briefed us on how to clean the white lamp cover. He showed us the way to clean it by using warm water with some soap. After that, we take over cleaning the lamp cover. Each room has 2 lamp cover. We clean up 20 lamp covers (regardless the size) from 10 rooms of 1 block. From the activity, I learned something new which was the way to clean lamp cover made up of linen. The knowledge can be applied at home and in the future.

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As usual, we work in group that had been divided before. Today, we clean up about 6 standard rooms and 4 budget rooms. In the morning we settled with standard rooms meanwhile we clean up budget rooms in the afternoon. Day by day, I know and memorised more and more things that we need to do while cleaning the rooms. About the room key, communication is important to avoid any major issue. For now, we use walkie talkie to communicate with other leaders and department such as maintenance, front office and laundry. As usual we end each day by meeting with housekeeping departments manager and workers. From the meeting, its a good opportunity to build up good relationship among the members of the department.

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Today, we start to work in small groups that have been divided yesterday. Each leader are responsible to clean up rooms in each block that they had been assigned to. My leader is responsible to clean up a block of standard rooms (the number of the rooms start with 4). Today we have about 30 rooms to be clean up. I feel that today we done our work smoothly without any major problems. Our work is more organised as compared to days before. We also managed to done our work more efficiently. Today, we found that 2 check out rooms do not have towels. We end the day by having meeting at 5 pm. At the meeting, the manager briefed any issues that happen each day as well as some appreciation for the good job done. I hope other department also have this kind of meeting as it bring more benefits to the members and the leader.

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Today, the first room that we clean is resort owner's room. Its more like a house with two bedrooms with bathroom, small kitchen, dining area. We change the bed sheet, wiping, dusting, and sweeping. After that, we are briefed and learned how to check and do screen cleaning in a VC room. After we enter the room, open all the window curtains ang windows. Check all the switches, air conditioner, fan, and lamps. Set the air conditioner to 24°C. After that, flush the toilet and checked the cleanliness of the sink and wall. Before the end of the working time, housekeeping staffs have a meeting with housekeeping manager. Its a good thing to have a meeting like that because it can be utilised to do some post mortem about daily operation. From the meeting, the staffs can be reminded of the important things about cleaning the room. It also allowed any staffs to voice out any problem regarding the work so that the manager and other staffs will alert about the problems. Its easy for manager to find solutions for the problem. Also, its a good opportunity to motivate the staffs by appreciating work done in each day. During the meeting, we (practical students) divided into small groups of 3 people in each group.

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Today, I in charge with VIP and suite room. We do some screen cleaning for the VIP room before the guests checked into the room on the same day. We do dusting, wiping the window and door glass, sweeping and cleaning the toilet. Done with the inside area, we clean up the outside area which is the corridor area.

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I begin my third day by sweeping the fallen dried leaves along the road around the guest rooms. Done with the sweeping, the supervisor give us another task. We are responsible to groom/make up 11 suite rooms to be use the next day. It is booked room. The tasks that we do are sweeping, splint the pillows and sofa and towel folding. 2 person are in charge per room. The picture shows some of the new towel folding that I use in the rooms. At the same time, we are responsible to clean up VD room that checked out today.