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WEEK 1 (DAY 4) - THURSDAY 9/2/2017

Aiyu
2yr
WEEK 1 (DAY 4) - THURSDAY 9/2/2017
Hello guys! Im very excited to going work because my side income not bad today haha 😂😂😂 since I had learnt about entrepreneurship in UMK, why not im do it to myself. "Entrepreneurship is our trust" So, let's COD before going work. 

Usually , all staff need punch card before work. Today our flight code is TR2483.
👉 Today 1flight only 230pm-600pm
👉 Gate assistance duty and usher in checking counters 
👉 1 hour before departure must to ensure all the passenger Tiger Air enter the departure hall for immigration clearance. 
👉 Verification boarding pass and passport passenger either same details or not. 
👉 Gate Assistance or GA actually is assistance  the Gate Control (GC) which mean in case GC need help from GA such as make pre-boarding announcement or tagging luggage if due to full flight. 
👉 To ensure boarding complete and give a good service to passenger without any issues. 
👉 "Smile and says Thank you" ☺
👉 Today passengers all gated at gate with 178 passengers + 4 infants. Yeayyy! "Thanks for choosing Tiger Air, We wish you a good flight! " 😂 ✈

👣 This picture was taken before im going to work. Im a stokis of Ayaq Mangga in area IPOH. Interested? RM8 per bottle😊😜
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WEEK 1 (DAY 3) - WEDNESDAY 8/2/2017

Aiyu
2yr
WEEK 1 (DAY 3) - WEDNESDAY 8/2/2017
- Today 1flight 230pm-600pm
- Working today as a GA 
- To know function as a GA 
- Verification of boarding pass and passport passenger before that passenger enter the aircraft 

👣 This picture was taken in front of main entrance. Love it ! 😘
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Sembang Sakan

Anonymous
2yr
Sembang Sakan
Wahhh. Dapat ang pau nak ckitttt

1 comment

Aiyu 2yr
Xleh
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WEEK 1 (DAY 2) -TUESDAY 7/2/2017

Aiyu
2yr
WEEK 1 (DAY 2) -TUESDAY 7/2/2017
- Working hour today 1 flight 230pm-600pm
- Duty as Gate Assistance (GA) 
- Im got ang pau from passenger xie xie! 😂🙈
- Briefing about SOP in DVSB such as uniform, punctual punch card, customers service etc. 
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DAY 1 6/2/2017

Aiyu
2yr
DAY 1 6/2/2017
😊 meeting with all staff Delta Vacation Sdn Bhd (DVSB) 
- Working hour today 1 flight 230pm-600pm 
- Introduce about product knowledge with Cik Elisa ( Senior Executive Manager)
- Briefing a little about pax handling
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WEEK 1 (DAY 4) - THURSDAY 9/2/2017

Aiyu
2yr
WEEK 1 (DAY 4) - THURSDAY 9/2/2017
Hello guys! Im very excited to going work because my side income not bad today haha 😂😂😂 since I had learnt about entrepreneurship in UMK, why not im do it to myself. "Entrepreneurship is our trust" So, let's COD before going work. 

Usually , all staff need punch card before work. Today our flight code is TR2483.
👉 Today 1flight only 230pm-600pm
👉 Gate assistance duty and usher in checking counters 
👉 1 hour before departure must to ensure all the passenger Tiger Air enter the departure hall for immigration clearance. 
👉 Verification boarding pass and passport passenger either same details or not. 
👉 Gate Assistance or GA actually is assistance  the Gate Control (GC) which mean in case GC need help from GA such as make pre-boarding announcement or tagging luggage if due to full flight. 
👉 To ensure boarding complete and give a good service to passenger without any issues. 
👉 "Smile and says Thank you" ☺
👉 Today passengers all gated at gate with 178 passengers + 4 infants. Yeayyy! "Thanks for choosing Tiger Air, We wish you a good flight! " 😂 ✈

👣 This picture was taken before im going to work. Im a stokis of Ayaq Mangga in area IPOH. Interested? RM8 per bottle😊😜
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WEEK 1 (DAY 3) - WEDNESDAY 8/2/2017

Aiyu
2yr
WEEK 1 (DAY 3) - WEDNESDAY 8/2/2017
- Today 1flight 230pm-600pm
- Working today as a GA 
- To know function as a GA 
- Verification of boarding pass and passport passenger before that passenger enter the aircraft 

👣 This picture was taken in front of main entrance. Love it ! 😘
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Sembang Sakan

Anonymous
2yr
Sembang Sakan
Wahhh. Dapat ang pau nak ckitttt

1 comment

Aiyu 2yr
Xleh
Your avatar

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WEEK 1 (DAY 2) -TUESDAY 7/2/2017

Aiyu
2yr
WEEK 1 (DAY 2) -TUESDAY 7/2/2017
- Working hour today 1 flight 230pm-600pm
- Duty as Gate Assistance (GA) 
- Im got ang pau from passenger xie xie! 😂🙈
- Briefing about SOP in DVSB such as uniform, punctual punch card, customers service etc. 
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DAY 1 6/2/2017

Aiyu
2yr
DAY 1 6/2/2017
😊 meeting with all staff Delta Vacation Sdn Bhd (DVSB) 
- Working hour today 1 flight 230pm-600pm 
- Introduce about product knowledge with Cik Elisa ( Senior Executive Manager)
- Briefing a little about pax handling
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INDUSTRIAL TRAINING PROJECT VIDEO

Kindly please click this link for wacthing in youtube channel. That's all Thank You! ;)

https://www.youtube.com/watch?v=vuaAhVxV1AE

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Delta Vacation Sdn Bhd, Lapangan Terbang Sultan Azlan Shah Ipoh On 2015, Delta Vacation Sdn Bhd was establish as ground handling agent under Pos Aviation for handling Tigerair flight from Singapore airport (IPH/SIN).

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INDUSTRIAL TRAINING REPORT

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FORM C ( STUDENT PERFORMANCE ASSESSMENT BY INDUSTRIAL SUPERVISOR )

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PADLET ASSESSMENT BY SUPERVISOR DVSB

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- END OF THE INTERNSHIP -
Thanks a lot guys coz be nice with me, teaching me, helped me and so on. The best moment I had. See you again! さようなら 😞👋👋👋👋

👣 This is Ramp Team. It's okey guys even u are ground handling I respect your working. The best team I'm proud , congratulations ! 👍👏

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On the second last day of my internship , I'm still did the counter 6 task. At the same time, I'm did the interview report with my CEO Delta Vacation Sdn Bhd.

👣 This is my CEO Mr. Amin. A big thanks to my CEO Delta Vacation Sdn Bhd coz willing to cooperate in my internship interview report. Yeayyy!!! Road to konvo 🎓 💞
#seniorumk #umkstudent #endofinternship #csa✈ #tigerair #internshipairlines #dvsb

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Yeayyyy! Countdown my end of internship be like 💃🎉🐒🐧🐣
Today my task did the counter 6. Alhamdulillah, nothing  issues during operations and I'm checking passengers very quickly.

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Today is my off day and tomorrow will be my rest day. See you on Tuesday day guys! :*

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Yeayyyyy good morning!!!! Finally, today is Saturday and next week will being my last week for internship in DVSB. Cannot wait for waiting the last day. Yahoooo! 🐒🐒🐒🐒🐒Hahahaa! Okey, for today as usual we had 1flight at morning flight TR2485 and I must did the task of Gate Assistance with Mr. Megat.

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Today is Friday and we got 2 flight. As usually, I'm prepared the stationary before open the checking counter. As staff counter need to ask all passenger about security checked. So happy working guys!

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It's same activities which is did the counter 6 task. Basically, counter 6 for hand carry luggage only. The responsibility for staff counter 6 is to ensure passengers not bring liquid items more than 100ml and sharp item. Then, only 2 baggage allowed and not exceed 10kg maximum combined for 1person.

👣 This is stationary for counter 6.Alhamdulillah, Nothing issues during operation. What ever we do need start with Bissmillah. See you tomorrow!

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It's same activities which is did the counter 6 task. Basically, counter 6 for hand carry luggage only. The responsibility for staff counter 6 is to ensure passengers not bring liquid items more than 100ml and sharp item. Then, only 2 baggage allowed and not exceed 10kg maximum combined for 1person.

👣 Alhamdulillah, Nothing issues during operation. What ever we do need start with Bissmillah. See you tomorrow!

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Again I'm did the task of counter 6. Nothing issues during operation. It's just in briefing had got one issues about checking baggage without update system. But, it's okey I'm forgive people who are blame me. 😊

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Today we not enough manpower. So I need to did GC task. Alhamdulillah, nothing issues during operation. See you tomorrow guys! 👋

👣 Excited to did preboarding announcement 😄😄😄

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Nothing issues on that day. Im did task counter 6. See you tomorrow!

👣 This is baggage tag checking. So, our system manually and need to fill up the flight baggage tag.

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Today is my off day. #hangout

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Morning DVSB! sorry for the late attendant today. Its heavy raining. Today im did counter 6 task.

At evening flight, no issues during boarding process but i got some issues about cabin tag baggage. I will bring this issues tomorrow briefing. No point I'm did good task but the passengers still bring more 2 pieces.

👣 A big thanks to the good teamwork from ramp team. I don't know why i am proud this team. For me, we should respect their working even they are under ramp team/back department but they are back bone in this company. Without us we can't did smoothly operations. However, actually we can't take this action coz tigerair procedure can't accept paralyse passengers because we don't have lift stairs.

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Hye, im still did task of counter 6. Alhamdulillah nothing issues we had during operations.

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Hye, on that day im did task of counter 6. Nothing issues during operation. See you tomorrow.

👣 This is stationary counter. Before open counter checking we need prepared our stationary .

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Hello DVSB! For today i did the counter 6 task. Sorry about yesterday coz back early without cleaning the counter area. I thought im in training again. Hahahah! After this, im not did mistake again 🙈👌✋

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On this week, my DM give me to did the task counter 6. No more training counter 6 😂 Good luck ayu!
Alhamdulillah nothing issues during operation.

👣 However today is the last day for Mr. Zulfa in operation. See u again and good luck for ur future life. 😖😢

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Today is sunday. My partner is Ms.Athirah at counter 6. Nothing issues we had during flight operation on morning flight.

👣 This is Australia hockey team passengers on flight firefly. I'm glad coz meet the team hockey players from Australia. They are so handsome and good looking 🙈🙈🙈🙈

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Morning DVSB! Sorry for the late today. My activities today did the counter 6 task and did the pax traffic that's all. So let's back home 😂😂😂
👣 Feeling happy coz only 1flight and did the simple task. 😘

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I'm off today, happy working guys! Zzz 😴

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Today i should do counter 6 task but i think nothing task i did 😂😂😂 i just helped Mr.Megat for tagging the cabin tag and boarding pass inspection then going back home.yeay! 😁😝😝

👣 During internship in customer services, i got new knowledge about reality vs theory. In theory we just to know concept customer service and can followed the step. For your information, in fact customer service is higher top 5 in economy of bribery ( Eric Roring,2013). As a conclusion, 99% staff of pax handling has been did the corruption and not follow the SOP like theory we learned. For me, i saw it happened and what should do is about self attitude. "Your attitude is yours"

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Today our schedule replan coz Ms.Elisa was trouble with car break down. So, im did task GC for a while before she coming.

After we got confirmation she not coming so i will the position GC task.

👣 For today, nothing issues we had and just delay due to LIAC 0030. However, the timing overall for boarding process is 14minutes. Alhamdulillah, let's back home! ♥

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Today im and Ms.Wardati did the task counter 6. As usual Tuesday we got 1flight and working hours is 1400-1800. Nothing issues had that day. However, at counter I learn new thing about green card.

As staff counter need to checked permit work or green card if passport other countries like China, Indonesia.

👣 This is example green card. As staff counter need to check the validity and identity card match with passport passenger.

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Morning DVSB and happy labour day! 💼 Today I'm did task of counter 6. My partner is Ms.Wardati. She allowed me did the task counter 6 until counter close by own because many day im just observing. She believed i can do it for checking passengers hand carry luggage. Alhamdulillah, finally im finished my task without any issues. Yeayyy! See you next flight! xoxo 😘😘😘

At evening flight, as we know every Monday we had full briefing with ramp staff and pax handling. The highlight issues in briefing today is about safety in bad wheater and walkie talkie. Then, about operation we did well even flight full.

👣 This photo was taken during briefing and Ms.Diana as officer for today.

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Morning DVSB! today is the last day of the april of month this year. More 4 weeks i will finishing my internship in this company. Hopefully im did well during my internship. Today im did task of GC.

At morning flight, we got 2 issues at gate. Actually, for that issues i think it shouldn't happen if staff did the operation with focused. I'm sorry for my bad as gate staff. The issues are we got missing 1boarding pass at gate and baby stroller want to check in at cargo without baggage check in tag. The issues finally solved before time out for boarding process. The solution are 1passenger missing the boarding pass at gate was found at on the aircraft then the owner baby stroller was found the number seated 2C.

At evening flight, Alhamdulillah nothing issues during boarding process at gate. Let's back home!

👣 For my part as GC position, I like to see families traveling. If they are bring every each person 2 baggage hand carry I more suggest them to off load their luggage because we afraid at the same time they seat row together and our compartment head to limited space. This is offload baggage at gate.

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Morning DVSB! I love Saturday coz only 1flight and operation did at morning. I feel fresh and working faster than another day. Nothing issued during im did the GC task and flight air bound early. Happiness!!!!! Yeayyyy!! Let's back home🚗💨

👣 Prepared for pre boarding announcement. I'm so excited 😊👐👐

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Good Morning DVSB! Today as usually we got 2 flight at morning and evening. My partner today at counter 6 is Mr. Zulfa.

At morning shift, the operation did smoothly but certain issued come out during checking passenger at counter 6. But, as counter staff if we did responsibility with follow the SOP its does not matter if passenger still bring over than 10 kg. That's passenger fault. The issue is that passenger seated 5B (thru passenger) bring baggage over than 10 kg (15kg). As counter 6, I advice her need to take out to make below than 10 Kg only and can accept for checking. However, She told me already take out and I'm weighting again that baggage but still over weight (13kg). She appeal to counter staff then counter 6 Mr.Zulfa allowed her to bring it. Then, during boarding process at gate that passenger bring another baggage without cabin tag and the luggage already checked over than 10 kg. I asked the Duty Manager Ms. Wardati about that case, so as counter need to advice her either checking that baggage or take out to ensure that baggage below than 10 kg then as a counter staff can't accept that passenger who are bring the baggage over than 10 kg but she still break the rules and appeal at staff.

At evening flight we got nothing issued during operation. The flight was air bound early than standard time departure (STD) So, come on let's back home! 🚗💨💃

👣 This is example boarding pass passenger. As a staff if any issues should complain at sky speed to protect our ground staff performance.

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Today is my off day. Happy working staff DVSB!

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Hello DVSB! today im still in trainee of counter 6. My partner is Diana. Until now, i can handle counter 6 by myself. Nothing issued we had and it's just small issue when a couple of passengers want to combined weight. But our procedure not allowed and must be separately weight with 10kg one person. Then, staff at counter can't checking that passenger until their already repaired the baggage. That's all for today so let's back home 🚗💨

👣 Today I'm just wanna sharing about my DM attitude Ms.Wardati. Did you know im grateful coz i got best DM. She good and professional as DM. She never showing her bad mood during operation at staffs.

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Today im and Zulfa did the task of counter 6. Nothing issued during operation but the wheater is raining. After counter close im volunteer did the pax traffic.

👣 As we know LTSAS don't have aerobridge. So we just provided umbrella only.

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Morning DVSB! DVSB さん がんきい で すか？how r u DVSB, hopefully fine. Today im and Mr Aziran  will did the task of counter 6.

Step how to checking stand-by or crew passenger :
1. (.s) search their name
2. (Sm) sa1/seat -seat assign first coz under stand by.
3. (.p1) going back to status passenger for check in.
4. (Cs1) check in as usual and check passport (1)
5. (S0number code/weight) if have a baggage for checking

👣 Thanks to Mr Aziran because allowed me did the counter 6 until counter close without guidance. So, i believe to my self can handling passengers by own. ☺💪

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On that day, im partner with diana at counter 6, however as counter 6 trainee apologies about the missing of 7 boarding pass. This is because the missing of 7 boarding pass is responsibility to staff counter 6. As a counter 6 should going to departure hall if no showing checked below 20 passengers. But, its happened because i don't know today we got thru passenger. It's stuck and passengers had long q. Sorry to DM again. 😢😖😫😭

All of issued had been at morning flight. However at evening flight did the smoothly operation. Alhamdulillah! Let's back home 🚗💨

👣 Today i don't know what picture want to uploaded on that day for operation so im just uploaded the picture while during diana took a picture of zulfa. She likes to take the photo all of staff in silence 😂😂😂😂😂😂😂

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Morning DVSB! As usually, on saturday we got 1 flight only and today I'm did the task of counter 6 with Mr. Zulfa. At the same time, i learned how to add baggage in system. Flight take off early and im wanna go back home earlier 😂😂😂 thanks to passenger Zulfa wanna treat staff to break tea and sorry guys, i can't follow break tea together.

👣 Motivation for today, being urself and say NO to bribery! 🙅🙅🙅

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On that day im partner with Megat at counter 6, nothing issued had been. See you tomorrow :)

👣 This is example sale receipt for those more than 10kg must check in at cargo. The AP20 is MYR120.

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On Thursday 20/4/2017, i did task of counter 6 with Mr.Aziran. Many passengers from korea and china. So, as counter staff should know ackronim of each country.

👣 This is ackronim of each country. Done for today, see you tomorrow! 😘

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On Tuesday 18th April 2017 im did the GC task coz not enough main power. Nothing issues or problem during operation. However, the flight delayed due to bad wheater.

👣 Here I'm uploaded the video of situation after all passengers boarded on the aircraft.

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Hello DVSB! on that day im did counter 6 trainee with Mr. Zulfa. Nothing issues during counter opened. My activities is checking passengers, tagging the cabin tag on baggage hand carry then help another counter fill the check in baggage tag.

👣 This photo was taken before counter opened. Before accept passenger that counter must logon first and stationary needed

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Hello DVSB! on Sunday 16April2017 i did the GC tasks since Mr. Aziran not very well yet i will take position him. Alhamdulillah, nothing issues during operation. See you tomorrow ✌🚗💨

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Today im just did the task of counter 6. My patrner at counter 6 is Mr. ZULFA. Nothing issues at counter 6 during checking passengers. Only 1 flight today at morning, so let's back home 🚗💨

👣 This photo was taken after flight operation. From the right side is our officer Ms.Elisa, our new admin Ms.Mira and it's me 🙌. We are wearing white black uniform. Pilot woman wanna be! HAHA! ✈✈✈

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Good Morning DVSB! Today as we know Mr. Aziran got Mc and I will take the position to did the GC task. Happy working guys!

✈ TR 2484/5 0600-1000HRS
👉 TOB (139 + 02)
👉 01♿ (own wheelchair) 02🚼
👉  NIL 🛅 off load baggage at gate

✈ TR 2482/3 1400-1800HRS
This flight will delayed because late of arrival our aircraft. The retimed flight is
👉 TOB (148 + 02)
👉 01♿(own wchr) 02🚼
👉 01 👼 Pregnant
👉 0🛅 off load baggage at gate
* Alhamdulillah, all gated without any issues. Let's back home! 🚗💨

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Yesterday, I did task of counter 6 with Diana. I got new knowledge to check in passengers on stand-by.

Step how to checking stand-by or crew passenger :
1. (.s) search their name
2. (Sm) sa1/seat -seat assign first coz under stand by.
3. (.p1) going back to status passenger for check in.
4. (Cs1) check in as usual
5. (Ab1) if have a baggage for checking

👣 This photo is visa requirements. So, as a counter staff should be alert their passengers who are came from other citizens during checking.

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Actually today I'm should do counter 6 but our officer ms.Elisa was AL. So, today i did GC task because not enough man power.

👣 At the same time, today is birthday our ramp leader. HAPPY BIRTHDAY MR. KAMARUL MAY ALLAH BLESS YOU👏🎉🎊🎁

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Today I'm did the task of counter 6 until end of my internship. Alhamdulillah, nothing issues during operations and last minute our internet system down but still can recover the operations in 40 minutes without delay reason.

👣 For motivation myself, I try to be flexibility with our staff but i can't follow them to be negotiate person with passengers. I am responsibility person. If say no in SOP, I'm do not did that action like allowed passenger carry more than 2 pieces and exceed weight but how other staff can do it ? I don't understand, maybe she/he deaf. Keep calm & strong! 😞💪

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Today im did arrival tasks. My activities is doing pax traffic, set up cone and take timing arrival.

👣 This photo was taken during did pax traffic. Pax traffic task to ensure all passengers follow the white line way.

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Today i got MC because headache and high fever. Rest well. 💊💉

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Today i last did GC position for this week, here im uploaded video of pre boarding announcement. Happy watching 😀🙈

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Today its Friday. We got 2 flights at morning and evening. My activities as usual as GC tasks. So, let's work guys! 💪😘

✈ TR 2484/5 0600-1000HRS
👉 TOB (138 + 1)
👉 NO♿ 01🚼
👉 04 🛅 off load baggage at gate
* This flight we got 1 issues is about 1passenger did not come at gate. So, the solution is find the detail of that passenger whether she/he had check in their baggage or not. If not, that passenger should offload because time out for boarding.

✈ TR 2482/3 1400-1800HRS
👉 TOB (155 + 0)
👉 NO♿ 00🚼
👉 04 🛅 off load baggage at gate
* Alhamdulillah, all gated without any issues. Let's back home! 🚗💨

👣 This happened during at morning operation. About to 5 minutes all staff find that passenger but did not found him.

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Assalammualaikum and every good evening to all staff DVSB😊 since yesterday i got allowance so i treat meal of 'apam balik' to all staff 😂😋 i love staff DVSB! 😘 There are too kind with me. So, after ate let's work guys! 💪

My activities today is GC tasks. Today i got minor issues at gate. The issues is the passenger lost their boarding pass at gate. But, the problem will solve with reprint their boarding pass.

👣 This is seat map paper. The passenger lost their boarding pass seated 4E. We need circle that seat to ensure that seat had problem.

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こんにちわ (konnichiwa) DVSB! Today we got 1 flight TR 2482/3 1400-1800HRS. As usually, I'm did the GC tasks again. Never mind as long that task simple for me. Haha! So, let's work guys 😘

Report GC today are :
👉 TOB (150 + 0)
👉 NO♿ NO🚼
👉 06 🛅 off load baggage at gate

👣 Today I'm got my allowance from company yahoooo!! ありがとうございました (thank you) company 😘😂💃💃💃

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Hello DVSB! Nothing issues had been today and I did the same tasks mean GC position. Alhamdulillah, flight landed early before raining. So, let's back home ! 🚗💨

👣 This is resit pass. Every end of the month must claimed to our admin. The price of per resit is 2.10MYR.

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Today is my off day. So, i need to rest my body. After went holiday, I'm feel fresh for start working tomorrow. Thanks to DVSB because approved AL. 😘😘😘😘

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Since last month I'm did overtime and joined training KLAS, im got annual leave 2 days from Delta. So, let's holiday! Yahooo!!!! 🏂🏄📷

👣 one of place I'm went holiday. Don't get jealous. 😂😜

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Today our flight morning early TR 2484/5 from 0600-1000HRS. I'm did the GC task with Mira as my GA. At evening flight TR 2482/3 from 1400-1800HRS. I'm not very well at evening since I'm ate pulut panggang for my breakfast i got headache. Thanks Officer give me rest and give task not heavy for me. My activities at evening is I'm just photostats GC document.

👣 This photo at morning operation. Have a nice day DVSB!

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Today my mood very down. This is because I got complain from fire fly staff about my attitude. I'm down not because my officer ask me for certainty. But, I'm upset whether my officer(Zulfa) seeing I'm did something wrong or not what fire fly staff said to him????? As a officer should know whether true or not. Don't be preconceive.

However, my tasks today as GC did very well even delay arrival flight. Alhamdulillah. Total passengers on board (152+01) NO ♿ 01 🚼.

👣 This photo was taken before I'm going to departure gate. Thanks to Aziran because willing to teach me how to checking passenger at counter. At the same, Diana and Athirah just talking at there. Maybe they think passengers not crowded and Mira will did usher by own. ☺

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Today we got same flight TR 2482/3. Our working operation is 1400-1800HRS. Alhamdulillah, we did the operations smoothly without any issues or delay even bad weather. At the same, today Mr Sebastian and Mr Fong coming to see all staff working. My activities did the GC tasks again. 😉

Our flight air bond is earlier than yesterday. Thanks to Diana did the report of telex and flight close. Then, today Zulfa as officer will signature for pax handling report.

However, i will highlight the finding by Mr Fong said :
👉 Timing gate service report in last pax and boarding clearance.
👉 Use black marker pen for tick the seat map.
This 2 issues will briefly tomorrow for pax handling department.

👣 Today USAF is the last landed for this month in Ipoh. Nice to know that US army's and I'm happy that. See you again guys! 👋👋👋

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Today we got 1 flight TR 2482/3. I'm still did the GC tasks. Alhamdulillah, our flight did the operation  smoothly even had bad weather. Besides, I can handle passengers at gate by own because my partner GA helped for assist the flight out of US AIR FORCE. At the same time, I also offload baggage at gate as much as 09/45KGS. I'm so proud with myself because can handle tigerair passengers at gate without guidance. Keep smile & happy working! 😊

👣 This photo taken by Athirah. Thanks giving this experience to me in DVSB life. I'm so glad because im the one of human can see the U.S Air Force nearly. 😊😊😊😊😊

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Yes, today is my off day. Let's go facial spa. 💋

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Hello DVSB! Today we got new schedule start from now to 28 OCT 2017. Keep calm and happy working guys! 😂😂😂

✈ TR2484/5 0630-1030HRS
✈ TR2482/3 1630-2030HRS
👉 Training counter 6 before going to departure gate.
👉 Invite all passengers going to departure gate
👉 Prepared the GC documents
👉 Offload bag at gate
👉 Announcement at gate

👣 This is our new flight schedule for tiger airway from IPHSIN.

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おはようDVSB! Today working hours is 0630-1030. My activities today is GC task. Happy working guys!

✈ TR 2486/7 0630-1030HRS
Report for flight today are :
👉 👭 with Mira
👉 Total on board 127
👉 NO ♿ NO 🚼NO 🛅

👣 Normally, if have flight at morning must put signboard of Tigerair walkway. This photo was taken before the aircraft landed.

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Today is Friday and usually we got 2 flights. My taks for today is counter 6 trainee. Generally, counter 6 its just for hand carry luggage only. Passengers with check in luggage may proceed to counter 4/5.

My activities both flights TR2486/7 & TR2482/3 are :
👉 Training at counter 6 with Megat at morning and Diana at evening.
👉 Do traffic road for passengers from gate to aircraft.

For information adding today, Miss Gyna said in briefing daily for pax handling (PH Department) should take in actions of 4 issues included :
📝 Wifi problem should cleared before Wednesday. Officer should take in action.
📝 Keep our image. Clearly pronounced during making announcement.
📝 Baggage tag should do it before counter opened.
📝 Staffs should take responsibility. Don't be selfish and help another staff after finished your own task.

👣 This is example passport Singapore. The colour of passport Singapore is red. As a counter staff should alert the validity passengers before check in that passengers. Besides, we not accept passengers who are expired their validity.

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Today we got information from US air force wants to landed in airport Ipoh at morning and evening. However, its not effect to our operations today. Today our flight operating as usual.

✈ TR2482/3 1400-1800HRS
My activities today are GC tasks included :
👉 Prepared the document for GC
👉 Photostat the document of GC for backups
👉 Testing walkie talkie
👉 Make pre boarding announcement
👉 Tick the seat map at gate during boarding passenger to aircraft.
👉 Complete the 4 documents of GC (gate service report, seatmate, cover report and PSC)
👉 NO ♿ 01 🚼
👉 NO 🛅 offload bag at gate
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (147 + 01) Yeay!! Thank you for choosing flying with Tigerair. We wish you a good flight 👏😂

👣 Here Im uploaded the video of U.S Air Force want to take off.

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My activities today is GC task. Alhamdulillah, smooth operations and flight landed early then take off earlier.

👣 This is one of task GC are tick the seat map. Usually, we use highlight to tick available passengers at gate. I will inform to officer about ink highlight finished.

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As same tasks I'm did for today are GC position. Today I'm did well and no got any problem or issues during board passengers to aircraft .

👣 Today my partner GA is Mira. I teach her how to handling passengers to ensure smooth during invite passengers to board the plane. At the same time, thanks a lot because help me to calculate the PSC record.

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Today we got 1 flight and me will do task of GC position again. At the same, i'm observing the checking counters before going to departure hall.

👣 This is seat map symbols to checking passenger.

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As usually, Sunday got 2 flights and I did a same position as GC. Today we got due to full flight and GC need to offload luggage at gate because our compartment head very limited.

👣 This is documents prepared for GC and check in tag luggage at cargo.

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Finally, I got rest day

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As usually, Friday got 2 flights and DVSB allowed me to do the GC position without guidance. So, I believe to myself to do it and let's work! 😉

✈ TR 2486/7 0930-1330HRS
My activities today :
👉 Prepared the document for GC
👉 Photostat the document of GC for backups
👉 Testing walkie talkie
👉 Make pre boarding announcement
👉 Tick the seatmate at gate during boarding passenger to aircraft.
👉 Complete the 4 documents of GC (gate service report, seatmate, cover report and PSC)
👉 NO ♿ 05 🚼
👉 NO 🛅 offload bag at gate
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (145 + 05) Yeay!! We wish you a good flight 👏😂

✈ TR 2482/3 1430-1830HRS
My activities today :
👉 same did to do activities of GC position.
👉 Complete the 5 documents of GC (gate service report, seatmate, cover report, baggage tag and PSC)
👉 02 ♿ 04 🚼
👉 03 🛅 offload bag at gate
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (163 + 04) Yeay!! We wish you a good flight 👏😂

👣 This is new duty roster for staff because we don't have enough main power so me will take as GC position during 2 weeks from now.

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✈ TR2482/3 1400-1800HRS
My activities today is do as Gate Control (GC) position and Diana will taken as gate assistance.

Tasks of Gate Control (GC) position are :
👉 Prepared the document for GC
👉 Photostat the document of GC for backups
👉 Testing walkie talkie
👉 Offload bag at gate
👉 Make pre boarding announcement
👉 Tick the seatmate at gate during boarding passenger to aircraft.
👉 Complete the 5 documents of GC (gate service report, seatmate, cover report, PSC and baggage tag)
👉 NO ♿ 03 🚼
👉 12 🛅 offload bag at gate
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (155 + 03) Yeay!! We wish you a good flight 👏😂

👣 Today my timing is almost perfect than yesterday. This photo was taken after flight was air bond. Let's do filing then back home! :*

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✈ TR2482/3 1400-1800HRS
My activities today is do as Gate Control (GC) position and will guide me at gate (Gate Assistance) is Aziran.

👣 This is my first time did the gate service report. Sorry to officer because timing not acute. I learned from mistake and not do again. See you tomorrow

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Good morning DVSB! Today is the last training and audit from KLAS. The training is about Ramp Safety Refresher.

At the evening, we got 1 flight TR 2482/3 1400PM-1800PM. My activities today are just as usher at counter check in and traffic control during boarding passengers to aircraft .

👣 Thanks to KLAS giving that note for today . I will keep that note for my report.

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おはよう(morning) DVSB! Today we have training of OSHA from KLAS until tomorrow from 0900AM-1200PM. I'm so lucky because they are give me the opportunity to attend the training. The important that training is if I want to continue in industry airlines, its benefit for me compared with others people who don't have experience.

The speaker name is Rushen Dhiran (Safety Officer) from Penang KLAS. What I learned from this training is safety management. There are 5 important things of safety management in every company to ensure that company follow the OSHA act 1994 are :
👉 Safety policy should have at least 5 policies.
👉 Personal Protective Equipment (PPE) should wear in operation.
👉 Emergency plan should do.
👉 Hazard reporting
👉 Audit

As a conclusion, awareness should be in every person for self protector. A good quote from Sebastian (Head station KLAS from Penang) are :
"We paid to do job and need to do it"
"Don't take things personal, should be happy"
"Working teamwork is most the things"
"Don't be afraid , learn to solve the problem"

At the same day, at evening we still do the operations. Only 1flight today TR2482/3 and working hours is 1400PM-1800PM. My activities today is just as usher at counter check in and traffic control during boarding passengers to aircraft .

👣 This art by Nashriq, thank you for allowed me to post that picture 😂

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Good morning DVSB! Today we got same flight morning and evening. However, we don't get enough main power. So, Cik Elisa wants me to do task of arrival position since I know what to do as a arrival position. Happy working and good luck ayu for the first time as arrival position 😂

Tasks of arrival position :
👉 Assist wheelchair for special people.
👉 Put the cone the right place.
👉 Take the timing from on chock until off chock.
👉 Did the traffic road for passengers from gate to aircraft.
👉 Giving the umbrella for passengers if bad weather.
👉 Make sure all passengers get their luggage at conveyed place.
👉 Make a report if had issue of luggage and handling that problems until customer satisfaction.

👣 Sorry because don't get enough time to take the photo while operating and credit thanks to Afendy because willing to take my photo after operation for my report today. Haha! Passengers all gated for both flights, thank you for choosing tiger air. We wish you a good flight! 😉

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Good morning DVSB! Sorry for my first time late today because my alarm did not ring. Today our working hours is
✈ TR 2484/5 0630AM-1030AM.
My activities today just assist the arrival staff and observing the task of arrival position.

👣 This is conveyed baggage place. One of task arrival position is to ensure all passengers got their own baggage luggage. If had issues problem, arrival staff should make a report or handling that issue.

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Today is the last day for audit, as usually my task for audit day just doing traffic road for passengers walking from departure to aircraft. At the same time, im help at counter staff to photostat the letter of indemnity.

Both of flight today TR2486/7 & TR2482/3 has been smooth operation according to standard of procedure. Okey, let's back home! 👋

👣 This is example for letter of indemnity by Tigerair.

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Today as we know DVSB had audit day. So my activities today just did as usher at counter and waiting area then as traffic road for passengers from departure gate to aircraft. I'm so happy because can back early HAHA!

Good luck staff DVSB during audit day. This is a behalf of staff ramp department. This is En Muktar (left side) as a technician and this is Afendy (right side) as a ramp team. Happy working guys! :*

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Today we have audit day by Tigerairways from 8-10/3/2017. So my task during audit day is doing the traffic road for passengers from departure gate to aircraft. We did the traffic road because to ensure that all passengers walk in the right way. So,
my task already done by today and let's back home ! 😂👋

👣 Thanks to DVSB because provided the safety vests for me.

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Today we got new schedule. So start from 1march until 24march we have 1 flight operation by monday to thursday. The flight operations is the same working hours in monday which mean we will start operations from 1400 to 1800. So happy working DVSB! 😉

✈ TR2482/3 1400PM-1800PM
My activities today:
👉 Prepared the document for GC
👉 Photostat the document of GC for backups
👉 Offload bag at gate
👉 Make pre boarding announcement
👉 Doing the traffic road for passengers walk in.
👉 NO ♿ 01 🚼
👉 16 🛅 offload bag at gate
👉 Total passenger all gated! (174 + 01) Yeay!! We wish you a good flight 👏😂

👣 This is new schedule of tiger airways from Ipoh to Singapore.

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Today we have training program of marshaling at morning. Im so lucky because KLAS did the training in Ipoh. However, our flight today still operation normally. What I learned from this training are it is about communication with aircraft and ground. At the same time, its related with communication delivered.

✈ TR 2482/3 1400PM-1800PM
My activities today:
👉 Observing the counter check in (hand carry) before plane landed.
👉 Make pre-boarding announcement
👉 To ensure all passenger travelling with tigerair proceed to departure for immediate boarding.
👉 Tick the seatmate at gate.
👉 NO ♿ 01 🚼
👉 06 🛅 offload bag at gate
👉 Total passenger all gated! (153+ 01) Yeay!! We wish you a good flight 👏😂

👣 A big thanks to En Kamarul because willing takes this photo for my report today 😂🙈

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✈ TR 2486/7 0930AM-1330PM
My activities this flight:
👉 Observing the arrival position with Cik Elisa.
👉 Observing the counter check in (hand carry) before plane landed.
👉  Doing the traffic road for passengers boarding.

✈ TR 2482/3 1430PM-1830PM
My activities this flight:
👉 Assist the staff arrival to do the cone arrangement.
👉 Go to departure hall for help another staff at gate.
👉 Verification boarding pass and passport passenger either same details or not.
👉 To ensure all passenger travelling with tigerair proceed to departure for immediate boarding.

👣 This is arrival task, who are in position arrival need to complete this task. The timing must correctly with GC report timing.

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おはようございます (Good morning) to DVSB. Today is Saturday and we got 1 flight. Let's finish work! 😘

✈ TR 2484/5 0630AM-1030AM
👉 👭 with Cik Ati
👉 Observing how to checking passenger at counter 6 (for hand carry luggage only) until going to departure hall.
👉 Verification boarding pass and passport passenger either same details or not.
👉 NO ♿ 02 🚼
👉 NO 🛅 offload bag at gate
👉 Total passenger all gated! (110 + 02) Yeay!! We wish you a good flight 👏😂

👣 This week is low season because not many passenger travelling. So, our DM told me, she wants me observing how to checking the boarding pass for passenger at counter until counter close. This picture was taken at counter before counter opened.

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Morning DVSB! As usually, today is friday we got 2 flight. So let's work! 💪

✈ TR 2486/7 0930AM-1330PM
👉 👫 with Aziran
👉 As usher at counter and waiting area before going to departure hall. To ensure that passenger check in the counter correctly. At the same time, need to do usher at waiting area because they don't want long q for checking.
👉 Help the counter staff to tag (cabin tag) the hand luggage passenger.
👉 Verification boarding pass and passport passenger either same details or not.
👉 Make pre-boarding announcement
👉 03 ♿ 02 🚼
* Today I'm assist wheelchair for passenger.
👉 NO 🛅 offload bag at gate
👉 Total passenger all gated! (126 + 02) Yeay!! We wish you a good flight 👏😂

✈ TR2482/3 1430PM-1830PM
👉 👫 with Aziran
👉 As usher at counter and waiting area before going to departure hall. To ensure that passenger check in the counter correctly. At the same time, need to do usher at waiting area because they don't want long q for checking.
👉 Preparing the documents for GC.
👉 Verification boarding pass and passport passenger either same details or not.
👉 Make pre-boarding announcement
👉 Ask the passengers who are seated in row 16-30 please make it one line for smooth boarding.
👉 NO ♿ 02 🚼
👉 NO 🛅 offload bag at gate
👉 Total passenger all gated! (128 + 02) Yeay!! We wish you a good flight 👏😂

Generally, as we know DVSB it's just sub company of Kuala Lumpur Airport Service Sdn Bhd. Besides, KLAS is a world-class aviation ground services provider offering ground handling, cargo handling, inflight catering and aircraft maintenance and engineering services to inbound and outbound international commercial airlines in Malaysia. So, DVSB is just a provided a main power for KLAS by under Tiger Airways from Singapore international.

👣 Quick Information: Here, I attached link website of KLAS for information details. https://www.klas.com.my

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engineering services to inbound and outbound international commercial airlines in malaysia

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Pos Aviation is a world-class aviation ground services provider offering ground handling, cargo handling, inflight catering and aircraft maintenance and engineering services to inbound and outbound international commercial airlines in Malaysia.

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HAPPY WORKING DVSB! Zzzzz!

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✈ TR2482/3 1430PM-1830PM
👉 👭 with Diana
👉 As usher at counter and waiting area before going to departure hall. To ensure that passenger check in the counter correctly. At the same time, need to do usher at waiting area because they don't want long q for checking.
👉 Help the counter staff to tag (cabin tag) the hand luggage passenger.
👉 Verification boarding pass and passport passenger either same details or not.
👉 Make pre-boarding announcement
👉 02 ♿ 02 🚼
👉 NO 🛅 offload bag at gate
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (121 + 02) Yeay!! We wish you a good flight 👏😂

👣 New issues today is about attire staff during working. All staff must follow the SOP attire during working hours. This is example attire for tiger air staff. For permanent staff they wear tiger air T-shirt meanwhile for part time staff or OJT need to wear white T-shirt.

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Morning DVSB! 🌞 Today we got 2 flight. Happy working guys! 😆
✈ TR 2486/7 0930AM-1330PM
👉 👭 with our DM Cik Atie
👉 As usher at counter before going to departure hall. To ensure that passenger check in the counter correctly.
👉 Help the counter staff to tag (cabin tag) the hand luggage passenger.
👉 Verification boarding pass and passport passenger either same details or not.
👉 NO ♿ 04 🚼
👉 🛅 offload bag at gate (14/70kg)
* 1 bag offload we estimated 5kg only.
👉 Total passenger all gated! (165 + 04) Yeay!! We wish you a good flight 👏😂

✈ TR 2482/3 1430PM-1830PM
👉  👭 with our DM Cik Atie
👉 As usher at counter before going to departure hall. To ensure that passenger check in the counter correctly.
👉 Help the counter staff to tag (cabin tag) the hand luggage passenger.
👉 Verification boarding pass and passport passenger either same details or not.
👉 NO ♿ 01 🚼
👉 🛅 offload bag at gate (8/40KG)
👉 Total passenger all gated! (158 + 01) Yeay!! We wish you a good flight 👏😂

👣  My activities today, observing how to checking passenger at counter. This is one off staff I observed how to checked in.

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🌞Morning Friday! As usually, friday we got 2 flight. So happy working DVSB! Today I'm working as GC position and partner with Cik Elisa our senior executive manager 😊
✈ TR 2486/7 0930PM-1230PM
👉 Total Passenger On Board (129 + 06)
👉 Total Baggage On Board (37/418kg)
👉 Total Baggage Offload At Gate (NIL)
👉 NO ♿ 06 🚼
✈ TR 2482/3 1430PM-1800PM
👉 Passengers all gated with (109 + 01)
👉 NO ♿ 01 🚼

👣 This photo was taken during prepare the document for GC.

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Today we got 1 flight TR2482/3 1430PM-1800PM. ALHAMDULILLAH, today we did the smoothly of operation and we don't get any issues from customer include :
👉 Passengers all gated (138 + 0 infant) without offload.
👉 1 🛅 offload baggage at gate.
👉 NO ♿ NO 🚼
At the same time, flight no delay and landed early than standard time actual. Besides that, my activities today just observe the GC position

👣 This picture was taken before going to work. We lunch together at Restaurant SyabuSyabu and this is a behalf of staff DVSB. Im happy that lunch because Nashriq treat me 🙈 don't get jealous haha!

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Today as usually only 1 flight TR2482/3 1430PM-1800PM. My activities today, they want me observes GC work because they want to training me as GC position.

👣 This is documents for GC before going to departure hall. As a GC, we need to prepare several document such as service report, PSC, seat plan, cover report and baggage tag if crew told need to offload the baggage at gate.

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Today, TR2483 1430PM-1800PM . my officer cik Elisa want to me work as tagging the hand carry luggage only. This is because, she worry about my health now. At the same time, I forget bring my ic card to get the pass area. So, im bored then i make it one video before going to work. Happy watch! 😂😂😂😂😂

👣 Sorry not perfect video, this is my first time i doing video maker. Before I forgot , my work location is
👉 Lot L1LTE18, Bangunan Terminal,  Lapangan Terbang Sultan Azlan Shah,  31350 Ipoh, Perak Darul Ridzuan.
Hopefully enjoy🙈

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Today, doctor said I need to rest because temprature high and i got gastrik. Get well soon 😭😭😭😭😭

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1 week left, hurmm so fast right. Never mind, forget it about due date the end of the internship day and stay happy 🐒 😉

Today only 1flight TR2482/3 200PM-600PM. I'm still working as GA Trainee. There are 4 steps of pax handling department in on job training.
Gate Assistance (GA) ➡ Gate Control (GC) ➡ Arrival ➡ Counter ➡ Flight Out (FO)
*FO need a excellent in English language and fluent to speak with captain pilot.

We can see that, this company is multi tasking job. That's why I'm love that job. It's not bored. Everyday all of staff pax handling will rotates the position except flight out, only 3 staff will conduct the FO position. This is because, not many people can communicate easier with captain. Certain captain strictly and need patience skill to talk with him.

👣 This picture was taken during passengers check in their ticket. At the same time, I'm doing as usher for helping counter staff to tag the hand carry luggage.

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Hello sunday!! Its okey this weekend for work. I love that work, keep calm and smile ☺ Today I already done my job in first week at DVSB. So, I wanna tell a general about DVSB and what I learn in week 1 at this company.

Generally , DVSB was established in 2015. DVSB just provide main power under Kuala Lumpur Airport Service (KLAS) for international airport by Tiger Airways from Ipoh to Singapore only. Besides , DVSB mission is to ensure give a good performance. This is because DVSB its just sub company of KLAS. There are 2 departments in DVSB which is pax handling and ground handling.

Pax Handling (PH) has counter staff, arrival, gate control, gate assistance and flight out staff. We can see that, PH is more to customer service agent. Meanwhile , in Ground Handling (GH) has ramp staff and technician. What I learn about this operations its about team works. All of staff need to a good communication to each others. This is because to ensure that company will get a smooth operation without any issues or delay.

Today we got 2 flight, morning and evening. I'm still doing work as GA trainee. So, happy working DVSB! 📠 ✈

👣 This picture was taken in office. This company do not have own logo, so I just snap the letter head DVSB. A big thanks to one of DVSB staff Megat because took the photo . I'm too short to snap that picture😂

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Hello guys! Im very excited to going work because my side income not bad today haha 😂😂😂 since I had learnt about entrepreneurship in UMK, why not im do it to myself. "Entrepreneurship is our trust" So, let's COD before going work.

Usually , all staff need punch card before work. Today our flight code is TR2483.
👉 Today 1flight only 230pm-600pm
👉 Gate assistance duty and usher in checking counters
👉 1 hour before departure must to ensure all the passenger Tiger Air enter the departure hall for immigration clearance.
👉 Verification boarding pass and passport passenger either same details or not.
👉 Gate Assistance or GA actually is assistance  the Gate Control (GC) which mean in case GC need help from GA such as make pre-boarding announcement or tagging luggage if due to full flight.
👉 To ensure boarding complete and give a good service to passenger without any issues.
👉 "Smile and says Thank you" ☺
👉 Today passengers all gated at gate with 178 passengers + 4 infants. Yeayyy! "Thanks for choosing Tiger Air, We wish you a good flight! " 😂 ✈

👣 This picture was taken before im going to work. Im a stokis of Ayaq Mangga in area IPOH. Interested? RM8 per bottle😊😜