# data[].attributes.headline
List of how a representative may sound like. 

# data[].attributes.subject
List of how a representative may sound like. 

# data[].attributes.body
1. The person should have a very calm but loud enough voice for the customer to hear and understand.
2. use of language should be proper and clear
3. Their voice should have proper inflections and their replies to the customers should be answered intelligently.

# data[].attributes.headline
Qualities of a representatives physical appearance

# data[].attributes.subject
Qualities of a representatives physical appearance

# data[].attributes.body
1. Their physical appearance should be well put together
2. The clothes they are wearing should be nice fitted, very sophisticated and well ironed.
3. consistently have a smile on their face.
4. nice shoes that correspond with their outfit.
5. If thus is a girl, and the lady is wearing a skirt of a dress the dress should be appropriate, not to short nor show any inappropriate parts of the female body.

# data[].attributes.headline
7. quick to say " there is nothing i can do"

# data[].attributes.subject
7. quick to say " there is nothing i can do"

# data[].attributes.headline
qualities a service representative should NOT have!

# data[].attributes.subject
qualities a service representative should NOT have!

# data[].attributes.body
1. lack of patience
2. poor attentiveness
3. poor communication skills
4. ignorance about the product
5. use of poor language
6. An upset presence
7. quick to say"there is nothing I can do"