# data[].attributes.headline
being dealt with by a very knowleadgeable person

# data[].attributes.subject
being dealt with by a very knowleadgeable person

# data[].attributes.headline
Somebody that is generous with their time and knowledge

# data[].attributes.subject
Somebody that is generous with their time and knowledge

# data[].attributes.headline
additional information that I did not know about but wished I knew sooner e.g. free pass somewhere

# data[].attributes.subject
additional information that I did not know about but wished I knew sooner e.g. free pass somewhere

# data[].attributes.headline
offering you something tailored to you that you are after, not something that they want to sell you

# data[].attributes.subject
offering you something tailored to you that you are after, not something that they want to sell you

# data[].attributes.headline
Time to deal with your query but asking you how long you have

# data[].attributes.subject
Time to deal with your query but asking you how long you have

# data[].attributes.headline
I might only have a minute - be aware of this/listen/

# data[].attributes.subject
I might only have a minute - be aware of this/listen/

# data[].attributes.headline
be on hand when I need it, but not my face

# data[].attributes.subject
be on hand when I need it, but not my face

# data[].attributes.headline
not try and sell me things that I don't want

# data[].attributes.subject
not try and sell me things that I don't want

# data[].attributes.body
eye contact
Genuine care or interest

# data[].attributes.headline
In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)?  Bring your thoughts back to the group 

# data[].attributes.subject
In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)?  Bring your thoughts back to the group 