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Share newsletters and social media posts internally, so we can share them again

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PArtenrships. I would like us to become part of a bigger organisation as partners. to be able to leverage from and give back to. Like WPP for advertising, GPA for AV industry. What wordwide event assocation is there? MPI, or what else?

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- More team activities in REAL life (dinner/ drinks/ getaway,...)
- Personal development: where are you at, where do you wanna be
- What does the team need (in terms of work / specialisations/...)

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- We could try to increase our hourly rate with some clients
- Change the way we do our budget proposal in terms of showing our coordination hours

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- Revision rates/ role
- How to best sell a certain proposal (Prom/ Strategy/ Pm/ Online)
- Making sure every member understand how the PA works and how we earn (easy) money
- In case team grows: extra financial support for Nath

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- Ambassador Club (ref. to what EG is already saying)
- Quarterly meetings / main account
- Broader the services

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LG:
* Create something for the ambassadors what makes it interesting for clients to become an ambassador.
* Sharing more internally about our clients, like the cheatsheets. You can better understand how the client works and find new opportunities and being able to do cross selling too.
* Tell our clients what we can offer; because not sure if every client knows what we are doing
* Keep on asking clients why they were happy with our services and SHARE those stories on our website and socials

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customer: Have a more social media apperience and update website and social to give more a personal younger feel that corporate to attrack other companies.
- More cross selling with promotions

learning: share more client/event information
- more brainstorm session like the one we had for prom/ before every big event.

Finance:
- add more extra's in the quote
- Give a discount rate (first put up the quote higher :))

internal processes: Make the internal process easier in the PA/Sharepoint etc. so it is easier to find stuff/make quotes etc.

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Knowing each other better. What is everyones expertise, but also in private, know each other a bit more.

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Learning&growth:
We can set 3 personal goals or things you want to develop in, in 2022, add share this with the team how we can help each other with this

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LG:
* Invest in new team members by taking the time to help them to get to know the working process and the systems.
* Set personal ambitious but reachable goals for the team and personally.

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- Really use each other's strengths and work more as a team sometimes
- Internal personal and company growth by reinventing ourselves an business
- Spend more time together in a fun and light way because it is the best way to know each other and have a bigger bond
- I agree that we should simplify some processes and see how we could not be as frustrated by the PA as we can all be

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What Judit already said &

- Clear what is expected per role/ member
- more specialisations : website/ revise contracts/...
- Update processes (more efficiency in planning/ updates/... )
- DDG own marketing plan

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Customer
- Not sure if we do this already but organise feedback meetings post event to discuss what went well/areas of improvement and share any positive feedback on social media/website
- More social media presence, more posts about what we are working on/ q&a's with clients/suppliers etc
- Send internal & external newsletter
- Organise getaway trip with our main clients as a way to maintain loyalty
- To grow accounts: reach out to other departments within the company, let them know we have more to offer

Learning & growth
- Introduce PDP - personal development plans, individual action plans to identify goals and how to achieve them/strengths/weaknesses etc

Internal processes
- Update from pa system? CRM systems eg. Priava, Salesforce, Kinetic

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Customer
Create a customer process throughout the year (meetings, ambitions, brainstorms etc.) and create reporting after each event and a yearly overview on their succeses.

Different event formats given corona being in our system and work around the seasons. Create a yearly program.

Marketing
More focus on MKT but not depending on team members.

Internal Processes
Our backend connected into the cloud to work better with clients. Share files and work on these online, so easy access to planning and budgets.

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- Looking at for example Arts & Leefstijl. Very valuable association, doing good for the world but we are too expensive for them to do their whole project. How do we decrease our price (and thus margin) but still get something out of it more PR/Marketing related? So think about goals per client not only in money
- Still like the idea of 'selling' ourselves per expertise. Also makes sense internally to see what everyone likes to do and to do courses for that type of job. Also in looking at new colleagues, what do we need, where do we need more expertise on?
- How do we cope with clients that don't see us as trusted advisors now? What can we learn from that and how should we do we it differently?
- To add to the roadmap: Marketing; what is our message, is everyone aligned on that, how do we see each other and how do we spread the word.

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Make contracts/price agreements with suppliers and venues with for example graduated scales.

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Leverage supplier relationships more - have a supplier meet up/ workshop where we introduce ourselves, as well as have them introduce themselves. We gain a new list of suppliers and they can pass on our details to their customers - expand the supplier base as well as the customer base

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LG:
* Even though a client confirmed the proposal, try to get an extra discount from your supplier.
* Try to sell in a different way; for example instead of selling hours for proms, sell hours per piece of product ( € 4,00 per package for handling)
* Make a note on the invoices when about extra charges why they haven't paid after the   latest payment date
* Make sure that everyone internally knows the agreements with which have been made with clients

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Internal processes
- Make administration, proces, automatically.
- update teams, that it is clear where you can find something

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- Set personal goals together with the team to get back to them every now and then (POP: persoonlijk ontwikkel plan)
- What does everyone feel as their responsibility but also from others. What do we expect from each other and how can we keep on giving feedback to each other?
- What do we define as the best balance between internal & external. Does everyone feel balanced? What do you miss?
- See each other more often, not perse project related but more over-all. How do we see the future of events and proms? How can we inspire each other and what do we miss?
- Looking at today but also at the day with Tim; extremely important ideas and thoughts. How do we make sure ideas will be developed and adapted? Especially with high peaks in projects and everyone being occupied. Also prioritize subjects and look back on what has been done.

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Customer
Make packages for events
Package A, we do ....
Package B, we do...

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Start and invite people for an ambassador board. especially now for our 25th anniversary. Invite them once or twice a year and also use them to grow the sustainable ideas and make them more tangible.

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How can we amplify our goals