# data[].attributes.body
Staying on track

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Keep emotion out of it while still being empathetic

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Remove heightened emotions and focus on core issue

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Empathy

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Sticking to facts, have discussion points to stay on task and not go off on tangents

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Not taking it personally

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End on a positive note

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Humor to break tension

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Listening and acknowledging

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Calm

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Not getting angry

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Choose words carefully so it is not an attack