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We seem to have lost a lot of great admin / support staff. We keep hiring Level 11 and above but we seem to have a shortage of people to do data entry, webinar production, general admin support, etc. My plate is too full to fulfill requests from other centers.

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I like how our project leads organize Smartsheets. When I get looped into non-LDAD projects and their Smartsheets, I can't figure out when and what I am assigned. It's frustrating, especially when planning around PTO. How can we share our Smartsheets wisdom so others would follow?

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In bringing in new leadership how can we ensure we maintain org. culture and focus

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In bringing in new leadership how can we ensure we maintain org. culture and focus

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People who are coming in may have own agendas.

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Getting to work on different types of projects and for different clients and doing different things

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Larger contracts offer greater flexibility

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Larger contracts offer greater flexibility

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If we had larger contracts we could have more 'think-time' to work.

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Isolation and limited time to meet can be challenging in remote environment

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Isolation and limited time to meet can be challenging in remote environment

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Would like to have time to do other things (e.g., organizational development) in addition to focus on billable work.

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We have limited budgets for development that can constrain iteration. Difficult in a design world to work in this way. Potential for a 'pre-billing code' or other way to carve out time.

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Difficult to concentrate resources (e.g., admin, BD) so that we can grow the Learning Design/Development work (e.g., make technology purchases)

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What do we hope to accomplish by reorganizing? What is it we are looking to accomplish?

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I know this is raised again and again. But billable hours are a barrier to being effective and efficient. Not having enough hours on a project may often means you can't do your best work. Unfortunately I do not think it can be resolved through restructuring, but I wanted to include it here because the anxiety around billable hours is real and if we could ever figure out a workaround, we could be more effective and efficient.

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We have a small team, but it's made up of people who are easy to work with, who work really well together, who are considerate, and who are collaborative. Generally speaking, I don't think that's necessarily common among teams of people at work. It would be sad to lose this team if we reorganize.

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LDAD has some capabilities to provide support that overlaps with what communications does (e.g., video development, 508 compliance). Might there may be some way of finding efficiencies?

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We have limited staffing in LDAD which makes it difficult for us to pursue work at times if people are swamped.

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Build TA capabilities in postsecondary where we have strong research methodology

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I'd like to see more system's training. In particular, staff should be trained in our Office365 products. That would certainly impact efficiencies in a positive way.

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How can we work with others to achieve national scale.

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How can we bring down labor expectations (e.g., 95% to 80%) by getting larger contracts and not lose smaller clients too?

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Project staffing assignments process that excludes some people

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Project staffing assignments process that excludes some people

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Underlying anxiety related to people not being put on projects and getting work; not sufficient communication across groups.

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Tasks communicated but people not consulted in terms of whether hours allocated are reasonable.

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Work across organization

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Don't silo people based on a contract or content area but allow people to work across departments/offices.

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We use smaller contracts to build relationships with clients that open the door for other work.

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We have high billable expectations and hard to have time to step back to think and plan. Challenges with small contracts.

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How can we get 'smart people' to collaborate to work effectively across department/office 'silos'?

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Situation where we have people under/overstaffed on project. How can we 'smooth' labor flow?

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Does the department/office organization make sense as currently configured?