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BORANG C - PENILAIAN PRESTASI PELAJAR ( PENYELIA FAKULTI )

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BORANG C - PENILAIAN PRESTASI PELAJAR ( PENYELIA FAKULTI )

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI) (1)

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Off day for certain interns

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Started with a briefing on the updates of the guests arrival. There will be a guests arrival of 55 pax under Mr Kabilan's booking. We were told to be mentally and physically prepared as there will be another important arrival of Mr Kabilan check-outs which is the Ambassador group of 6 different countries.

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It was a busy week as there were back to back group bookings and all staff had to work in team regardless in which department to ensure the operations went well. Including the resort manager, everyone worked systematically well and the guests were pleasantly happy. I was mainly in-charged in Villa Tanjung Wan under the food and beverage department. I helped Encik Husni for the table settings and preparing the salads and fruits. I have learnt different types of fruits cuttings and salad dressings that goes well with the salad. I assisted the guests from breakfast till the time they are preparing to go for the ROYAL BELUM excursion trip.

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Assisted by Preparing ingredients for the Chef to cook.
Cleaned two big packets for chicken and segregate them into their parts for the BBQ.
Cleaned squids and remove the black in and cleaned the Siakap fish for the guests' dinner.
Cut fruits and salads. Also prepared salad dressings and other meals' condiments.

on the 4th July, after the guests' checkout, there were internship completion ceremony for the internship students and also sharing session by the intern students.

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Replacement of holiday

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Placed in the Housekeeping department. Assisted Kak Norlia in changing linen, bedsheet and blankets. Swept and cleaned Kampung house and cleaned the bathroom. I also refilled the shampoo and the body wash and refill the toiletries in the house.

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End of internship

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This morning, I followed Kak Noor for a quick cleaning before the guests checked-in. Beside cleaning, I was also been taught to make a quick check in in each of the rooms in the Villa Santubong to ensure all electrical appliances are well maintained and no maintenance issues in the rooms.

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ASSIGNMENT SUBMISSION 14/7 ( FINAL REPORT)

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ASSIGNMENT SUBMISSION 14/7 ( FINAL REPORT)

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https://youtu.be/Skrf1zv61zs

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INDUSTRIAL TRAINING (APT 4098) PRESENTATION VIDEO

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Final day in the Food and Beverage department under Encik Husni. My shift starts at 6 am. Together with Kak Noor and Encik Husni, We went to Villa Tanjung Wan for the table settings and preparation of the meals. Since the guests came up with a customized menu, we had to prepare accordingly and make sure they tastes good. After the guests are done eating, I cleared and arranged the types of plates and cutleries therefore into the cupboard.

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Today is an off-day for all the interns and staff

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Today all the interns and staff are in charge in cleaning the Pavillion area as the place will be developed as The Banding Gallery in collaboration with the UMK research center.

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Today is the replacement holiday for 6 June 2022 ( Agong's Birthday )

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Today I have been assigned into kitchen department since there were a lot of guests and lack of manpower in the kitchen. I cleaned the bean sprouts and segregates the bad and good ones in a bowl. I assisted Mr. Rizal in making egg sandwiches for the tea break and set up coffee / tea condiments for the guests.

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Placed in the Housekeeping department under the supervision of Kak Norlia. I helped her to sweep the rooms in Chengal and the balcony full of dried leaves. After that, I checked with the front officer and touch up the rooms that have been booked.

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Today I cleaned up the Lobby area by sweeping the Hornbill area. This needs to be done daily in order to create a good impression from the guests towards the resort. Then, I followed Kak Tinah in changing bed sheet and linen for rooms that have been booked for today.

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off day

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Set up the table settings and prepare the condiments for breakfast that includes coffee, tea, fresh milk,sugar and orange cordial, white bread, butter,coco crunch, corn flakes, honey stars, cut fruits, mixed salad and cakes, fried noodles, fried rice, hash browns and sausages

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Individual presentation for task assigned by Puan Mazrita

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Sharanya and I are under the Mr Shukri for the preparation of the Houseboat trip. We had to ensure all rooms are well prepared and cooking items in the kitchen are enough according to the type of dishes cooked

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9 June 2022 (Thursday) - 11 June 2022 (Saturday)

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9 June 2022 (Thursday) - 11 June 2022 (Saturday)

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Sharanya and I have been assigned for a houseboat trip with 10 guests along with 3 BRR staff. The trip is a Royal Belum Tour that covers spots like Rafflesia spotting, Salt lick, Sungai Papan and Sungai Kooi. The two of us had to split and take turns in helping the staff preparing meals and to guide the guests throughout their visit.

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Today in Housekeeping department, I did bed-making under the supervision of Puan Tinah. Pn.Tinah is in charge of phrase 1 areas which mainly focus on the Azlanii rooms. There were few check-outs and the rooms need to be cleaned and replaced as there are few check-ins tomorrow.

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Today I was placed in Admin department. However as it was only for a day, I had to learn up as much as I could. Under the supervision of Encik Asri, the finance manager of The Belum Rainforest Resort Finance department, I report myself in the office at 8.45 am after breakfast. The first thing I did was, I introduced myself and my strength, weakness and my education background. Since I had no accounting knowledge, Encik Asri brief me on basic accountancy and the differences between the finance with accounting subject. Encik Asri even explained the organizational structure before and after the Covid-19 pandemic. Encik Asri even the positions and their job responsibilities / job scope. He even shared some interview tips and some needed preparations before applying a job.

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Under Front Office department, I did the inventory check for the merchandise and souvenirs in the front office store. Under the supervision of Puan Abby, I counted and checked the conditions of every items and the quantity of stocks. I was assigned to key-in the data collected into the Microsoft Excel and ensure all the data were key in accurately.

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Day 2 in the Front Office department, I assisted Farah, replying all the guests' enquiries on the packages and services offered in The Belum Rainforest Resort in the BRR Whats'app Business account. There were lots of FAQ on the types of packages and the availability of rooms. I even welcomed guests and guided them on some facilities they can enjoy during their stay. There were one check-in at 2 PM. To ensure no maintainance issues during their stay, I tested and check all the facilities and amenities are well-maintained in the room.

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Today in Housekeeping department, I did bed-making under the supervision of Puan Tinah. Pn.Tinah is incharge of phrase 1 areas which mainly focus on the Azlanii rooms. There were few check-outs and the rooms need to be cleaned and replaced as there are few check-ins tomorrow.

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I assisted Ms Shara in preparing thosai - a traditional indian food normally eaten for breakfast. I even assisted her in cutting the vegetables and other ingredients for the dhal curry that goes along with the thosai

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Still in the Housekeeping department. In charge of the bed-cleaning for the guests' arrival in Phrase 1.

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Today is an off-day for all the interns.

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Today in the Food and Beverage department,  for the guests' arrival of 20 pax including 3 children, I assisted Encik Husni in preparing :
- Welcoming drinks, It's a refreshing drink specially made for guests' arrival.
- Preparation of Tea Break meals. ( Fried Bihun, Deep-fried curry puff with potato curry fillings, sweet delicacies, and snacks)
- Learn to prepare coffee and Black tea according to the resort's restaurant SOP.

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Under the supervision of Encik Husni,
- Learn the different types of utenstils used according to the types of cuisines.
- Setting up the table settings with the right spoon, forks and knife used.
-Ensuring the number of tables are well set up according to the number of guests.
- Today's arrivals : 6 Bankers from the EmKay HQ. Since it's lesser than 10 pax, the type of set up will be the dorm-style.

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The day started with breakfast by Encik Amir. By 10 am, All interns are required to join a Zoom Meet link for group presentation. The presentation is a revised previous group presentation topic. All of us needed to present to Puan Mazrita and Puan Zati and of course there were Q&A sessions after the presentations.

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My shift started by 6 am - 2 pm under The Food and Beverage department. Breakfast usually starts by 7 am depends on the guests' requests. By 6 am, Staff and Interns in-charged of F&B department are supposed to set up and help the kitchen department in preparing breakfast for the guests. I helped in cutting the fruits and preparing salads for breakfast and prepared the dressings for the salad. By 10.15 am, Cleared all the plates, remaining food, table settings for lunch meals, cleaned and wash all the dishes and help for the lunch preparation.

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I assisted Puan Tinah in rooms touch-up as there will be guests' arrival for event at The Belum Rainforest Resort. The rooms that needed to be touched up are :
107, 103, 108, 112, 114, 116, 120, 123, 124, 203, 204, 207, 208.
I wiped off the dusts on the tables, chair and cupboard before sweeping and mopping them . I even ensure that there are enough complimentary like ( coffee sachets, teabags and sugar packets ) and the glass bottles are refilled and labels are placed on it.

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The day started by sweeping along the Hornbill Restaurant corridor. Then, I assisted Puan Tinah in cleaning the rooms, replacing new garbage bag, toiletries, complimentary, and towels. Today, I learn on different ways to identify if the guests needs new towels and the usage of the Do no Disturb card. It is very important to look at the DnD card before entering the rooms. It is also important to knock for three times and say "Housekeping" thrice before entering the room.

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Since there are arrivals in :
- Meranti
- Tualang
- Pulai
I assisted Puan Chotijah for the cleaning and room touch-ups
Some of the cleaning process tasks are :
- Wiping the windows, doors, doorknobs, and the cervices of the walls where the insects and the cob webs are most likely to be there.
- Sweep the floor and scrub the floor where the lizards droppings and some other stains on the floor.
- Wipe all the dusts on the furniture and appliances in the rooms and the table out of the rooms.
- Put on the new bedsheet, pillow cases, duvet and duvet cover.
- Scrub the toilet bowls using the chemicals, bathtubs and sinks
- Ensuring enough toiletries and complimentary in the room.
- Ensuring TV, Water Heater and all the electrical appliances can be used.

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Together with Puan Tinah, We cleaned and replaced some of the bed with new linen and pillow cases as there will be arrival of guests by 2 pm.
Some duties done are :
- Wiping the furniture with clean clothes
- Sweeping and mopping the floor
- Checking all electrical appliances and make sure no defects in room.
- Ensuring enough complimentary and toiletries in the room

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BBR
Belum Rainforest Resort

FO                                                                                                Front office

HKP                                                                                            Housekeeping

KIT                                                                                              Kitchen

FNB                                                                                              Food and Beverage

REC                                                                                              Recreation

MNT                                                                                            Maintenance

ADM                                                                                            Admin

HBT                                                                                            Houseboat

BZR                                                                                              Bazaar Ramadhan

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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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The day started with a quick 15 mins briefing by Encik Musa. The briefing was about the weekly updates on the guests' reservations and room bookings.  After the briefing, the first activity was sweeping in the hornbill area and behind the Azlanii area. The sweeping should be done daily so that the walking area to the guests' room looks presentable and it's not filled with dust or dried leaves. This is important in creating good impressions of the resort's surroundings and cleaning routines.
My supervisor for the week is Kak Tina. After the sweeping, part of my duty is to check with the Front Office receptionist, on the rooms that would be booked for this week. This is to ensure the rooms are well-cleaned and sufficient toiletries with coffee sachets refills in the room.

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The day started with sweeping at the hornbill areas and behind the Azlanii area. With my supervisor, I went for room checking just to make sure no damaged electrical appliances ( Electrical kettle, hair-dryer, iron and Water heater). This is to reduce shocks or serious injuries of the guests. The checking needs to be done regardless in which department we are in. It could be housekeeping, Maintainance or even Front office, it is important to conduct regular inspections in every rooms and to report to the Maintainance department as soon as possible.
While checking, I did wipe the table areas and the mirror table using a damn rag meanwhile Kak Tinah mopped and the floor.

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Today after checking with Puan Khalby ( Front office receptionist ) on the number of reservations / bookings, Kak Tinah and I went on to check on the rooms. Ensuring no dirt and dusts on the bedsheets. I swept and mopped the rooms and the rooms with stubborn stains, i had to used the vacumm cleaner. Meanwhile Kak Tinah went to check on the bathrooms and enough toiletries is placed.

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"Raya kan sebulan" It's the second Raya celebration by the Belum Rainforest Resort team. This time it's with Puan Mazrita and Encik Sam who came all the way from KL. The day started with a group presentation on topics given by Puan Mazrita previously. There were discussions and Q&A sessions with Puan Mazrita and Encik Musa on how to achieve the targeted sales and reach out to the targeted market of the business.
It was a fun and memorable day as we get to click candid pictures of ourselves and get to taste local traditional Malay food cooked during the Raya celebration.

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The day started with a quick briefing by Encik Musa. The briefing was to informed the target sales of the month and the activities and the number of rooms booking of the week. Since I am in the housekeeping department, I am clearly aware and to frequently check on the rooms' availabilities. The first thing I did after the briefing, is to make up the rooms after the guests' check-out. I helped Kak Tinah in sweeping, mopping and making the beds by replacing the blankets, the pillows cases and refilling the coffee sachets for the guests.

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The day started off with a sweeping of dried leaves and dust along the hornbill restaurant's corridor. My supervisor, Kak Tinah told me to follow her to touch up and clean up certain Azlanii rooms as there would be the arrival of guests by 3 pm. I was in-charged in wiping the glasses and make-up tables using a damn white clean cloth.
By 2 pm, the head of the housekeeping department, Encik Rizal informed us there will be a short briefing to provide guidelines on handling the floor master key. This briefing session includes the importance of informing the front office receptionist on the usage of the floor master key and recording them in the record book. This is to avoid missing the key and those who lost the key are held responsible.

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Since there were few rooms that needed to be cleaned up, Kak Tinah and I had to divide the rooms between the both of us. I learnt to replace the bedsheets and pillow cases in Azlanii rooms. I learnt the names of the different items used according to its functions like the freshener, dedorizer, glass cleaner. I am in-charge in refilling the filtered water ( Room water ) from the Coway in the cork glass bottle with 'Drinking water sticker' placed on top of the bottle, checking on the coffee sachets, Boh tea , two sachets of creamers and two packets of white crystal sugar. All of the glasses on the tray should be cleaned and wiped with no dusts / fingerprints on it.

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The day after all the interns including the staff returned after a three days holiday in their respective hometowns. The resort manager, Encik Musa informed us there would be a Potluck and small gathering among all the 30 of us at 12 pm. Every one of us should be dressed in traditional attire. Before starting work, it is compulsory for every one of us to check if we are Covid positive using the Covid-19 Self-Test Kit provided by the company. Thankfully all of us are negatively tested.
By 12 pm, everyone assemble at the Hornbill Restaurant. It was indeed an enjoyable day as every one of us get to taste homecooked food and the Raya cookies brought by the staff.

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Since there will be houseboats' arrival by tomorrow, the housekeeping department's interns are supposed to ensure all the blankets, mattress sheets and pillows cases are replaced and no stains on it. There were 5 rooms that needs to be cleaned and ensure all bathrooms are cleaned too. The toiletries should be refilled and clean towels should be placed accordingly to the number of guests in the room. Of course, this includes with wiping and sweeping of the room areas and mopping them with the right chemical liquid.

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Today all the interns together with Mr Khairul went for fasting opening at the Banjaran Titiwangsa R&R stop.  The Banjaran Titiwangsa R&R stop is 40 mins away from the Resort.

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We were informed that there will be a presentation on the topics given by Puan Mazrita two weeks before. There are 3 groups and each will be presentating on topics like (creating awareness, Introducing new packages , Promoting the existing packages ). Every group consists of 3-4 members. Every group are required to prepared a presentation slide, a 20 mins-video and short interesting videos. The presentation sessions was 1 hour-long and there were some Q&A sessions to get further clarification and explainations on the topics.

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Today's learning is conducting a quick inspection on certain maintenance areas to prevent water leakages or serious damages that could increases the expenses. Firstly, Encik Firdaus went for checking of the pool pump at Villa Tanjung Wan. It was because of water leakages. He went on changing the bidet in one of the washroom area in Villa Tanjung Wan as reported by Kak Noor.

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The day started at the Houseboat where Encik Amin went for the houseboat engine checking. He even explained some parts of the engine system and the importance of frequently checking the engine system. This is to reduce any untoward incidents or major damages that could increase the maintenance expenses. After 1 hour of explanations, we went to the Chengal areas to clean up 3 units of outdoor air-cond.

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First, Cleaning up the Maintenance store with Wana. This includes disposal of unwanted rusty screws and steels and segregating tools according to its functions. Encik Amin taught us the three main meter reading areas :
1. The LV Room - is for the TNB reading.
2. Water Tank Tower
3. Server Room Hornbill
The readings should be done as early as 9 am daily.

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Few days before Raya holidays, Kak Chotijah ( person-in-charge for Villa Santubong) and I went for a thorough cleaning that includes washing the carpets, wiping the windows, changing of curtains, dusting off the cushions / sofa and blowing off the dried leaves at the entrance and corridors of the Villa. The cleaning is a part of the preparation for guests' arrivals after the Raya. The cleaning includes the master bedrooms areas, the hidden areas and the lower room of the Villa.

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The day started with sweeping the Hornbill areas and behind the Azlanii area. Then, I went to clean and tidy up the housekeeping trolley. It is the trolley used to clean and make up the rooms. It has stacks of cleaned white bedsheets, pillow cases and towels. It also has its own compartments and shelves to place toiletries, notepads / pencils , coffee sachets and cleaning agents used to tidy up the bed. The trolley is easier to bring along if you had straight rows of rooms to be cleaned. Since there were not many rooms to be cleaned, I wash and brushed off the stains and sweep off the dried leaves along the walking pathway.

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Today is a public holiday

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First day in the Maintenance department. Since there is a leakage near the kitchen piping system, together with the Maintenance team, We resolved the issues by replacing new pump and we did inspection for all the leaking pumps in the kitchen.

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For today, I am in-charged for the BRR Bazaar Ramadhan. My shift started 12 pm till 8 pm. I arrived earlier 30 mins for the packings and to help out in the kitchen. This was the very first time I am actually involved in this Bazaar Ramadhan business. Thankfully I had experienced before during semester 1 in the entrepreneurial week.

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Today's task is to identify the issue of water heater in Villa Tanjung Wan.
Wana and I need to climb to the rooftop where the water tank and the water heater pump was placed. Together with the Maintenance team, identified the issues and resolve it. The water heater issue cannot be delayed and needs to be repaired as soon as possible before the guests arrived.

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It was the first day of Ramadhan and it is also an off-day for the staff and Interns. My family came for a visit and i went to the Royal Belum, Jeti Awam.

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Today is an off-day for certain staff and the interns. We were brought to the TF mart to purchase some essentials things and of course treating ourselves with a good lunch at the Sisca Restaurant Cafe.

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Today, I am in the Food and Beverage department under Encik Husni. First, we went to Villa Santubong by buggy car to get some chemicals and detergents for the kitchen cleaning. Before heading back to Hornbill Restaurant, We segregated some unused plates and utensils to be kept in the storage cupboard. Encik Husni and I did some inventory checks of the food stocks and raw ingredients before purchasing in bulk for the next arrival of the guests.

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Before being a tour guide to the guests, it is important to know the packages offered and the places for the travelers. The BRR team decided to bring us for a tour as a part of getting to know the packages offered. It started with western-styled breakfast at 8.15 am at the Hornbill Restaurant. We were told to be in sports attired and make sure to be mentally and physically prepared as there will be challenges and activities that required high level of energy and strength. We were also warned by the recreation team that there will be leeches in the jungle during the hiking activity. Leeches are not harmful to human, it is just that causes itching, irritation , redness and painless bleeding to human if they bite.
Before boarding into the boat, there were a short briefing by Encik Ikhwan ( Recreation department trainer ) on the safety measures and the places we are about to visit. He even emphasis on the importance of the safety life jacket during the tour. We warmed up for roughly 10-15 mins and some photography sessions for reports and of course for Instagram posts!
1. RAFFLESIA SPOTTING - the first in the list is the rafflesia spotting. We were fortunate enough to actually witness 4 different types of Rafflesia ( Rafflesia Kenii, Rafflesia Cantelyi and Rafflesia Azlanii.

2. SUNGAI KOOI , ROYAL BELUM - this is an important destination as the place is surrounded with 10 species of hornbills, Tenterameles Trees and Laterns.

3. SUNGAI PAPAN , ROYAL BELUM - the place is rice with 'salt lick' spot and it is playing an important role as the clinic for the six species of wildlife as Malayan Sun bear, Malayan Tiger , Malayan Tapir, Asiatic Elephant, Gour and Hornbill. During the visit of the Sungai Papan, we spotted the ' Bleeding tree", "Pokok Damar Hitam Siput". "Pokok Merbau" that has common use for traditional medications.

4. RUOK WATERFALL - the place where i actually got my 'real' happiness. I almost drowned and had to grabbed my friend's life jacket that he eventually almost drowned. It was indeed an unforgettable incident.
It was almost 4 pm, and we reached to the Hornbill Restaurant for a quick simple tea break. We were also given a 1-min video task in summarizing your 1-day trip in the Royal Belum Rainforest.

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It was the day all the UMK interns officially started their Internship. To start the internship program, the interns were brought for Nature Walk with the Abroist, Encik Khairul. As part of understanding the packages offered to the guests, there were a few pit stops we had to visit. in order to gain a better understanding of the packages. It is important to really understand the type of plants and the species of the fishes in order to be able to explain to the guests.
The day started off with breakfast at 9 am. A quick briefing on the pit stops we are about to visit.

1. KOLAM IKAN KELAH - it is indeed an important and crucial resource of the Temenggor Lake which is strictly prohibited for fishing activities as a way to preserve the Kelah species.

2. HERBAL GARDEN - Next on the list, is the Herbal Garden which is planted with 40 different species of herbal plants and trees for cooking purposes, and traditional medications purposes.

3. VEGETABLE GARDEN - the place where vegetables are used for daily cooking such as curry leaves, pandan leaves, and coriander leaves plant. The Garden is managed by Encik Rodzi fondly called "Pak Wan".

4. RUMAH TEMENGGOR - After 40 mins tour, We went to the sample house of the Rumah Temenggor. It is a sample house on how the Temenggor community lived in this simple yet modest design of the house. The house also served its own purposes for the Belum Rainforest Resort. Upon customers' requests, candle lights dinners were served on the Rumah Temenggor's balcony with romantic theme decoration and table settings.

5. STINGLESS BEE GARDEN - consists of 5 species of Bees with 9 bee nests. We have also explained the hierarchy of the different types of bees and their roles in the bee nest.

6. PILL BOX - It is the memorial place where the "Pill box" acts as the fortress in maintaining the safety of the place.

At the end of the day, we were given two tasks that needs to be done individually and in a group. The task for the individual is to prepare a slide on one pit stop visited today. The group assignment is to work in groups of 3 and discuss suggestions and ways to improvise the Stingless Bee Farm.

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Today after breakfast, the BRR Resort Manager, Encik Musa gave us a short briefing. The briefing is to inform us the changes in working schedule. There will be two groups divided : one is for on work in the resort and for the Bazaar Ramadhan stall. The working hours for those who in-charge for the bazaar will be from 12 PM - 8 PM. He also highlighted the importance of the Bazaar Ramadhan event as it is the main event to achieve the targeted sales set the EmKay Group's Headquarter. Encik Musa also explained on the upcoming projects and bookings of the guests for the month of April.

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INTRODUCTION ON THE BELUM RAIN FOREST RESORT 

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INTRODUCTION ON THE BELUM RAIN FOREST RESORT 

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Belum Rainforest Resort is one of Malaysia's premier ecotourism holiday destinations located in Pulau Banding, Perak.  Set in the midst of a tropical paradise surrounded by different species of flora and fauna, Pulau Banding, the Belum Rainforest Resort, is everything nature-lovers and holiday-goers could expect in a getaway destination or for vacation. Complete relaxation and serenity, stunning views and surroundings, adventurous activities, and the chance to gain knowledge on different species of animals and plants.

​With the Belum-Temengor Rainforest, guests at the resort will have a rare yet precious opportunity to experience the soothing beauty and mystery of the vast jungle, which has remained untouched and preserved for centuries. Nature lovers will get the chance to observe the beauty of plants and scenery that can be found only rarely elsewhere at a reasonable price. Meanwhile, thrilling outdoor activities await adventure seekers who crave adrenaline-pumping experiences and Instagram-worthy snaps.
Guests that are traveling from KLIA will only take 4-5 hours drive to reach the place meanwhile travelers from the Ipoh, Kota Bahru, Penang will only take roughly 1-1.5 hours drive to reach the resorts.

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Preparation for the bazaar Ramadhan. As early as 10 am, the kitchen team started preparing the dish. Everyone was given a task in order to ensure the dish is prepared on time. Once the rice , curry and the onion pickles are cooked, the rest of the interns started packing according to the servings and measurements. The number of paxs prepared are 40 for each dishes.

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Today's activity is learning the speed boat engine parts and understanding how to start them. Encik Ikhwan and Encik Amin guided me on the ways to start the engine. They even emphasize the importance of following the procedures to avoid the engine from jerking or being damaged.
After the training for about 1 hour, I went to Hornbill Restaurant for the Bazaar Ramadhan preparation.

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It is the second day of internship and every 11 of the interns were given departments to work with their respective trainer. The department  will rotate every 2 weeks that covers all of the 6 different departments in this 16 weeks of internship. The training started with getting to know the trainers of the Kitchen department ( Encik Syukri and Encik Amir ). The trainers brought me to the different rooms in the kitchen and explained the purposes of each rooms. There were 8 rooms in the kitchen :
- Bar room
- Butcher room
- Pastry room
- Chiller room
- Freezer room
- Prep room
- Storage room ( Dry / Wet ingredients )

We also had to prepare breakfast for the staff by 9 am. For today's menu : Fried Mamak-styled noodles. In the recipe making process, i learnt the purposes of different colours of the chopping boards. The trainers also taught me different kind of cuttings ( Fine Brunoise , Small dices , Batonnet , Julienne ). All of these cuttings i have learnt in Semester 5 in Basic cooking class with Chef Abdullah.

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As housekeepers, Puan Tinah and I touched up of all rooms in the Azlanii rooms are in good condition. Some of the rooms are vacant as the guests went for the Royal Belum trip with the recreation team. The guests will only be returning by 3 pm, so this is a free and relaxed sessions. After for about an hour of the room touch up, I helped the kitchen department on the tea break preparation.

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Today's activity is about helping the Maintenance team in fixing and repairing the air-cond in Villa Santubong. With the guidance of Encik Jamali and Encik Firdaus, We managed to fix all of the Air-cond within 30 minutes. At first I was confused with the names of the tools and the spare parts of the Air-conditioner, however it was Encik Jamali who guided and explained the parts and the functions.

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Today after breakfast, The kitchen team did an inventory check in every kitchen area/room. This is part of the Bazaar Ramadhan preparation.
The inventory check is important to

By knowing what supplies/ ingredients are on hand at a given time, the Chef will be able to plan food orders, calculate the previous inventory, and make menu item changes if needed. By keeping a check on inventory, it reduces potential problems of food wastage.

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Today I assisted Encik Ikhwan in the boat's engine inspection together with Encik Amin. The inspection includes the houseboat genset system. It is important to check if the engines are well-maintained and free from any leakages. This is to avoid any untoward situation when bringing the guests for trips.

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Boats and boating--Equipment and supplies

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Since Encik Ikhwan is on outstation for some working purposes. I have been assigned to help out with the bazaar preparation under the supervision of Encik Amir and Encik Shuib. I helped to cut and chopped the ingredients and prep for the chicken / lamb marination.

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I have been assigned to help out Kak Tinah ( Housekeeper ). She is in-charged of Azlanii rooms. I helped her to make the beds and ensure enough toiletries and condiments in the rooms.

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It is the day for UMK interns to report themselves at their respective workplaces. Sharanya and I arrived at the Belum Rainforest Resort at roughly 1.45 pm. Since there will be a briefing session at 2 pm, we had to take the hostel keys from Puan Nur Kalby Binti Mohd Noor (The front office receptionist) and place the luggage we brought into the room. Shortly then, We walked to Hornbill Restaurant and had our lunch. The briefing was given by the CEO of the resort, Puan Mazrita, and Mr. Musa, the resort Manager. The briefing session wouldn't be completed without the ice-breaking session. Along with the 19 Belum Rainforest Resort staff, we had the "Getting to know session" and were brief on the rules and regulations set by the management team. Everyone had to introduce themselves with their name, origin place, and the course studied at UMK.
Around 6 pm, the session ended and the interns were given the time to clean and unpacked the things before getting ready for dinner at 8 pm.

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Today's activity was about documentation and report writing on all the recreation department activities. This includes permit applications for confirmed upcoming houseboats' bookings. Encik Ikhwan asked me to reprint all of the Standard Operation Procedures to recheck and update if there are any changes. I even helped out Encik Asri with the Financial department's documentation. I helped out to photostat and reprint certain important reports and financial statements.

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It is the second day in the kitchen. As usual, had to prepare breakfast for the staff by 9 am. For today's breakfast menu: Home-cooked style Char Koay Teow. After breakfast, we went to Villa Tanjung Wan, just a little bit of cleaning up and rearranging the plates and display trays in the storage areas.
Food and Beverage Trainer Encik Husni, taught me the different types of table settings according to the meals requested by the guests.  I clearly understood the types of settings he taught as I have learned them previously in Semester 6 during Basic servings class.

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Just two days before the Bazaar Ramadhan activity, The BRR kitchen and Food and Beverage department started their preparation by setting up the tent at Stall-38, Tapak Pasar Malam Bazaar Ramadhan, Gerik. The preparation includes setting up the tent, placing the tables, and hanging up the banners.
Target Market :
Residents of Gerik town
Clients and staff at Royal Belum Jeti Awam

We took the opportunity to have lunch at the Sisca Restaurant Cafe and did some shopping.

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Today's activity is to clear up and tidy up the houseboats' areas as there will be a limited number of bookings until the end of the fasting month. Encik Ikhwan and I did a quick inventory check on the available recreation items and inspection of the engine areas. I swept and cleaned the houseboat areas and check the rooms in the houseboat. The pillow cases, bedsheets and blankets, and towels are packed in a big white garbage bag to be sent to Kulim for laundry.

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Today is the last day in the recreation department. I helped to do some clerical tasks, guests' permit application and inventory checks in the recreation department.

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The third day in kitchen department started with the preparation of breakfast. Today's menu is Chili bird fried rice with deep-fried potato Curry puffs. By 8.40 am, the breakfast are prepared so we did a bit of cleaning up. After breakfast, HR manager, Encik Mujahid brought all the interns to office for punching the cards for the employees' records. Within 15 mins, the Punching in/out card settled.
Since there will a group of 10 people arriving for dinner, we had to prepare for 3-course meal. I was given the task to clean the raw ingredients ( squid and the fish ).

WAYS OF CLEANING THE SQUID

I separated the head and tentacles from the squid’s body into two separate bowls.

Next, I made a cut above the eyes to separate the guts from the tentacles and get rid of the ink.

Next, you must remove the beak or mouth of the squid from the base of the tentacles, I used a knife for this process.

The fourth step is to remove the skin from the squid. to give it a clean and smooth surface.

I have also learned different kinds of cuttings according to their purposes ( garnishing, decoration, or cooking ). After cutting them, soak them in a bowl of ice water with ice cubes in to help the veggies to expand a little bit.

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A day before the Bazaar Ramadhan event, the Kitchen department decided to do the 'Food Testing'. The food testing process is to ensure what it's prepared is what we are going to serve. The Chef even required each of the interns to give feedback and any suggestions in improvising the menu. It took roughly 40-45 mins in preparing the dish. I was curious on why BRR choose to sell the Nasi Afghan instead of other common dishes like Nasi Briyani or Nasi Tomato. The Chef shared that BRR used to prepare Nasi Afghan during the Ramadhan buffet and many guests actually love the richness of the spices and herbs that they actually requested take-aways when about to check out. During the first year of the Bazaar Ramadhan, the Bazaar team allocate 3 business hours, however, they were actually surprised that in less than 2 hours the packets were sold out. Some customers even commented the rice was well cooked and the chicken was well marinated.  To which they continued to sell Nasi Afghan with roasted chicken / roasted lamb, potato gravy, and onion pickles.

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Today working with the Maintenance department, I helped to clean up the houseboat areas and rinse/scrub the exhaust fan motor. The cleaning exhaust fan motor took me roughly an hour to be cleaned. Working together with the Maintenance team, I even helped to wash and clean the houseboat ducting area.
At around 11.45 am, I went to Hornbill Restaurant for the Bazaar Ramadhan Preparation.

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We were told that they will be another arrival of group for the houseboat trip. The houseboat trip is for 2 days 1 night. The kitchen department will have to prepare for the cooking ingredients and the cooking items needed for the 4 times meal. Before arranging the things in the Houseboat kitchen. i had to clean and wipe off the dust in the freezer and the refridgerator. We also had to set up the tables and chairs enough for the guests.

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The day started with a briefing by Encik Musa. The briefing is about the upcoming activities and bookings for the month. My supervisor instructed me to do an inventory check on houseboat items. Then, segregating the safety life jackets and placing them under the sun to prevent bad smells.
After 1 hour, I helped out the Kitchen department team with the preparation for the Bazaar Ramadhan. This includes packing the curry, and soups and cleaning up the kitchen after cooking.

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The day started with a morning briefing by Encik Musa. The briefing was about the importance of punctuality and discipline during working hours. He reminded everyone including the staff to be punctual and quick to their stations as soon as possible right after breakfast.
Today's task was about thinking of a new package that might be interesting to be offered to the guests. Encik Ikhwan as my supervisor told me to think about how to improvise the existing packages to make them more marketable to the target guests. Given the previous slide used for the presentation as guideline, I was given 2 hours to complete the task.
Around 12 pm, I went for Bazaar Ramadhan preparation and took my lunch before continuing my task.

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Yesterday was the cleaning of houseboat kitchen. Today is for the room cleaning. The room for the guests should be well-cleaned and well-equipped with enough toiletries, mattress, extra pillows and clean blankets. We had to also sweep and mop the whole houseboat's floors cause the houseboat is easily exposed to dusts and dirts.

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Today's learnings were all about the activities offered and should be taken charge of by the Recreation Department and the responsibilities of every staff in charge of the department.
The activities offered :
- Bamboo Rafting ( 3- 5 people )
- Water Confidence ( is to overcome the fear of water )
- Houseboat trip ( is part of the packages offered either 3 days 2 nights / 2 days 1 night with minimum of 8-10 pax )
- Fishing activity ( depends on the weather )
Around 11 am, I went to Hornbill Restaurant to help out in the Bazaar Ramadhan preparation.

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Boats and boating--Equipment and supplies

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The day started with washing off the 2 buggy cars in the resort. The cleaning of buggy cars are by using the certain right liquid agents and finally touched up with the polishing gel to make it more presentable. The cleaning was supervised by Encik Suhaimi and is done by Wana and . Then We went to ( Riser Santubong Villa, Server Room at Villa Tanjung Wan, Genset Room VTW, and Riser Lobby ) for some cleaning and some maintenance checking. The cleaning is by sweeping and clearing all the cobwebs in the room.