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You mayor is working hard for you. Here at JBER we have a great team of neighborhood mayor's who truly look out for residents and the neighborhood alike. Here are your neighborhood mayors:

Cherry Hill - Allie Paskin

Chugach - Rachel Pasag

Dallas - Vacant

Denali/Denver - Jonathan Birkey

Silver Run - Katie Quattlebaum

Houston - Ryan Andrews

Sunflower/New Sunflower - Alison Kintzer

Dayton - Independent

Cottonwood/Independence - Karen Rodabaugh

Fireweed - Kayla Anderson

Moose Haven - Izabella Crook

Moose Crossing - Dyson Clement

Puffin Park - Brittany Propst

Raven Ridge - Christina Baldwin

Kodiak - Summer Ethridge

Birch Hill - Vacant

For information on how to get in contact with your neighborhood mayor please email jbermayorcoordinator2@gmail.com.

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Resident Advocate felt one can never have too much information. When first created it was a way for someone to ask a question to the resident advocate, remain anonymous and the resident advocate could provide an answer on the padlet page. With other anonymous options, if one wishes to remain anonymous, they can provide the issue and the complaint, but not receive an answer. This was truly a way to provide an answer and provide some misc information.

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Leadership felt it important to engage with mayors to assess their neighborhoods and demonstrate strong support. Some ask why was this not attempted before. Well, the mayors meeting used to be in person so quarterly mayors would meet face to face with leadership, other mayors and other partners. COVID forced all to go virtual and since then, most prefer virtual for it works better with everyone's schedule. Thus the CRR was born.

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ICE/Request for Slot Numbers Posted at Fam Camp for Emergency Vehicles

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ICE/Request for Slot Numbers Posted at Fam Camp for Emergency Vehicles

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In Jan someone put in an ice comment asking if signs could be posted at the entrance of the Fam Camp for slot numbers down each road for emergency situations. There was an emergency and the emergency vehciles took longer to arrive for they did not know where to go. Contacted Fam Camp manager and the Fam Camp manager started looking into what could be done to assist emergency vehicles/responders. Thank you to the individual who sent in the ICE to ensure this gets looked into. Update; since the request was made in the winter, temp signs were immediately posted. Once summer arrived, would determine a more permanent solution/sign.

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Mail/Packages delivered to the wrong address(es)/where to send complaints.

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Mail/Packages delivered to the wrong address(es)/where to send complaints.

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Neighborhoods on JBER have shared frustrations of mail and packages being delivered to wrong addresses, or deliveries that state delivered, but have not been delivered or even open mail. Until something local is found, the Elmendorf USPS is asking that you please either call in or bring the package to the post office. The RA, PO, Leadership is working with USPS POC to correct the discrepancies. It seems a daunting task to call or take in the misdelivered packages, but this is the only way we can get to the bottom of what is transpiring. This enables the post office to track all occurrences and at some point we can share what we found to be the issues and the resolve. It's been asked if neighborhoods could simply collect all the occurrences and then send in at one time and this is not an option, for if called in and taken in the post office right away, there is a greater chance of figuring out what went wrong. Again, the post office is tracking all issues, be it mail delivered to the wrong address, wrong unit number, delivered to the wrong box or something stated delivered but not yet delivered. We ask for your patience for we are truly trying to get to the bottom of it all.

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Please always give Aurora, your landlord, the opportunity to make it right, 907.753.1023. If Aurora cannot alleviate your concerns, then please contact your Military Housing Office (MHO), 907.551.4439. Your MHO does oversight of Aurora and letting them know, offers them the opportunity to try and alleviate the issue, but also take note of an issue, track it and ensure something does not turn into a bigger issue. JBER has an information dispute resolution process and it's called Your Home. Your Voice, flyer. This document is posted on the JBER home page, jber.jb.mil/Getting Started/Housing-Resources. The first two are imperative and the other's to assist in whatever way you feel more comfortable. We hear at times and recognize that people fear they've complained too much or someone will remember their name, or they just do not want to cause issues. We ask that you please share your complaints and concerns for it's the only way we can make it better. Your Resident Advocate, can assist. Our goal here at JBER is to figure out what is wrong and make it better. Do not be afraid to voice your concerns. Resident Advocate 907.552.3682, 673ABW.Resident.Advocate@us.af.mil. Providing an ICE comment is a good way to voice a complaint, for the ICE gets to those who can assist. Leaving contact information helps us help you, and when leaving contact information you would prefer not have your information shared while trying to fix an issue, just state so in your ICE comment. Of course it's more difficult to resolve an issue related to a particular unit without sharing the unit info, but if there is a real fear (please know you never need to fear anything) we can certainly work around any situation to try and alleviate a concern. The goal/common denominator is to communicate if there are concerns and it's why we offer so many venues so you can find the venue you feel most comfortable with so that we canresolve the concern.

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If you do not know who your mayor is, or you would like to become a mayor, please contact your JBER Mayor Coordinator at jbermayorcoordinator2@gmail.com

Every Neighborhood sign should have the mayor for that neighborhood posted on that sign. To reach that mayor, if that mayor has not reached out to you, please let the mayor coordinator know jbermayorcoordinator2@gmail.com as soon as possible.

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Tenant Satisfaction Survey 4 Mar - 18 Apr 24.  Your chance to express your thoughts.

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Tenant Satisfaction Survey 4 Mar - 18 Apr 24.  Your chance to express your thoughts.

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If you live in housing, this is your opportunity to share how you feel about housing and your community, anonymously. The information from this survey is collected by a 3rd party, CEL and Associates, and the only information shared with Aurora is a rating/score. None of the survey questions/answers or comments is identifiable to a specific tenant or email. A survey should arrive via email, but, if there is not a good email on file, or if an email goes to SPAM, you may not receive a survey. The survey period is from 4 Mar - 18 May 24. If you do not see a survey, please contact your Military Housing Office (MHO) at 907.551.4439, as soon as possible so that they may get you information on how to get your survey. Every year the survey responses are very low, not certain if this is because people are simply not receiving them or because it goes to the SPAM folder, but there could not be a more important survey for you as a resident to fill out.

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Annual Tenant Satisfaction Survey_Mar Apr 24 II

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Please come join us. The JBER Housing Spring Info Session is a way to just come out and get information overload. Still a draft and will update with the final topics, but some items covered will be...

Summer projects - come learn what will be happening in your neighborhood.

Spring Cleanup - come learn about the dates, what all is offered you.

Self Help Store - find out what you have available to you at the self help store.

Mayors - your mayors do so much for you, find out a bit more about what each neighborhood mayor does for you.

Speeding/Speed humps - find out the good, the bad and the ugly regarding speed humps and temp speed humps.

Break up season - if in the middle, what can be done, if over, what we are looking to do in the future.

Ursa Major Update.

BOQs - demolished - now what?

JBER Open House - how does this effect housing and travel.

Leaks - a way forward.

Communicating Housing Issues - what this looks like.

Maintenance and Contractors - differences, how are we trying to better communicate issues/solutions.

Transitions - for those leaving - what to do.

Herbicide Signs - We've been listening and what this means this year when they get ready to spray. Again, this is a draft which will be updated just prior to the Info Session.

Date: 11 April 2024

Time: 1300

Location: 338 Hoonah Community Center

Do hope to see you there!!

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JBER Housing Info Session_Spring 2024 III

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First attempt to get information out to the masses and it was a success, but hoping more will come out in the future.

It was an opportunity to come out and receive all kinds of housing information.

Date:          Thur, 19 Oct 23

Time:          1300 - 1430

Location:    AWEC, Susitna Room

Topics Discussed:

Ice Damming/Roof Leaks, Winter preparations, Renter's insurance, snow removal, Deployed Spouse Program, Ice Makers, Electric Vehicle Charging Stations, Army Personnel Increase, Plan to build new homes,  Carpet Depreciation, BEQ Housing on Dyea, Ursa Major, 5th and Hoonah School Crosswalk, OETs, Unaccompanied, Clearing your Driveways and Sidewalks, Halloween - be a good neighbor, Mailboxes/hydrants, Unexpected Issues, Mold (topics subject to change slightly)

Some might say, why not just have a townhall. It's been tried. It seems the consensus most times is, the time and date wasn't good for me. We've tried afternoon, we've tried evenings, we've tried virtual. We found that when it was called a townhall it invited people who did not live in housing any longer and took up the entire meeting. We hear so many times, "I did not know," "I had my mind elsewhere," so truly, we are trying to find ways that are inviting, where people will feel comfortable where one can sit back and relax and receive information in one sitting and who are willing to communicate and discuss issues if time permits...truly, the aim is to share whatever information we have for the months, seasons ahead.

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 ICE/Why is there no air conditioning in Housing?

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 ICE/Why is there no air conditioning in Housing?

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Sample Question/Sample answer.

Will preface all questions with ICE/ and use the same emoji so one can differentiate ICE questions from other helpful information.

Summers in Alaska are usually mild.  We've had a couple of off years, but usually summers will average in the 70s for the interior and 65 exterior.  Most homes in Alaska do not have air conditioning.  You'll find that even on warmer days, if the home is surrounded by trees or in a shady area, the house will remain cool.  Most apartment complexes do not have air conditioning either.

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What if there is something I feel would be beneficial for housing?

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What if there is something I feel would be beneficial for housing?

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Ideas are always valued.  One of the first ways is to let your neighborhood mayor know and if you don't currently have a neighborhood mayor, let the mayor coordinator know at jbermayorcoordinator2@gmail.com.  Either your neighborhood mayor or your mayor coordinator will bring your idea forth in the mayor's council meeting we hold quarterly.  Your idea will be discussed and if it's something that will need approval and funding, then Aurora will discuss the issue at the management review committee (MRC) meeting where funding can be discussed and approved.   Some ideas brought forth at the mayor's council meeting; doggy waste stations, porta potties at the parks, frisbee golf.  All here at JBER are looking for ideas and your ideas do matter.

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Current Taskers Mayor's Council Is working

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Current Taskers Mayor's Council Is working

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this area the Mayor's Council will continue to update if anyone is looking for updates.

updates will show up on the mayor's council meeting minutes and the minutes are always available for your review, either request a copy from your resident advocate at 673ABW.Resident.Advocate@us.af.mil or you may request a copy through your neighborhood mayor, or your mayor coordinator at jbermayorcoordinator@gmail.com.

Currently looking out for the children in the housing areas so paying close attention to 2 intersections.  Working with ASD, SFS, Aurora, leadership on a way forward.  We currently have a way forward for SFS has stepped in to increase patrol in these areas, but collectively, we are all looking for a more concrete solution.  Once we have a way forward, will update this post.

There were issues last year with people passing school buses while the buses were stopped either picking children up or dropping them off. Working with ASD and SFS on a way forward for this coming school year.

Speed humps.  This is ongoing.  Many speed humps have been added this year, but sadly the problem with speed humps is:  (1) Permanent ones damage snow removal vehicles, so have switched to temporary speed humps.  (2) when speed humps are added to the street that speeding has been witnessed, the speeders move to a different street.   (3) All working the issue have parked and witnessed speed hump areas and what is witnessed is sad.  The speeders will speed, brake hard before the speed hump, go over the hump slow and then speed up right after going over the hump.  A warning sign, with the speed limit flashing can be right next to or after the speed hump as a reminder, but is ignored.   It's been recommended to put two speed humps back to back as a possible solution, but further discussion needed (4) increased SFS patrol.  This works, but housing is vast and SFS has a huge base to patrol, so trying to find more permanent solutions.  Will continue to work issues.

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We all get it..truly, we understand all the whys...

1)  the process is written in the transaction documents, which states how the move in process will be accomplished.

2)  A unit becomes vacant and that unit is then offered.

3)  There are 3 phases, and each phase has shareholders and each phase needs to have houses rented.

4)  Both the JBER-Richardson side and the JBER-Elmendorf side are equally rented; equal Army on the JBER-E side and equal Air Force on the JBER-R side.

5)  Both JBER-R and JBER-E have older and newer homes, and offerings aren't based on older or newer; rather, one becomes available and one is offered.

6)  (when in waterfall) Units offered to a military first, if military declined the unit or a unit remained vacant for a period of time, then Aurora would offer the unit to an OET.  So, even if there were 10 newer units and 10 older units, they were each offered the same. Units cannot remain vacant for long whether newer or older.

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As with any topic, don't rely on what you see on Facebook to be 100% true.  There are a lot of horror stories out there, that may or may not be accurate.  How much will you be charged for carpet when you move out? Most residents take great care of their homes while living on JBER and do not incur any damage charges upon moving out.  Aurora depreciates carpet over the course of 60 months (five years).  This does not mean that the carpet is replaced every five years, but that it holds financial value for five years.  An example would be that if you experienced damage to the carpet in one bedroom, requiring replacement upon your move out, you would only be responsible for the remaining value of the carpet and pad in that room.  Aurora replaces the carpet on an "as needed" basis.  Often times Aurora is able to have the carpet remain in a home through several families before replacement is needed due to normal wear and tear.  What is normal wear and tear?  They expect to see worn pathways, traffic patterns, and furniture grooves.  What is NOT normal wear and tear? Excessive urine damage, ripped, clawed or torn carpet, large or excessive stains/discoloration that cannot be removed with professional cleaning. As always, if you have concerns, please reach out to the Aurora team!  They will be happy to provide information and/or schedule a visit to your home to evaluate the condition of your carpet and will document each visit so when it comes time for your departure, they are up to speed and you are prepared.

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What is an OET and why are they in housing?

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What is an OET and why are they in housing?

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OET stands for other eligible tenant. You will find this explained in the AFI32-6000 and any document regarding housing. Housing is viewed as family housing - active duty military member with dependents. (of course with housing, always keep in mind there were/are exceptions, an example would be key and essential personnel, but that will explain through another post). Other eligible tenants include: (1) Other military members without dependents (or unaccompanied) (2) National Guard Service employees (3) Federal Civil Service employees, including NAF, Defense Commissary Agency and AAFES personnel, (4) Retired Military Members/Families (5) Retired Federal Civil Service (6) DoD Contractor Permanent employees (US citizens) (7) General Public. Active duty military personnel are always first priority when it comes to housing. If occupancy levels at Aurora Housing fall, they are contractually obligated to open their family housing in the E1 to E6 categories to the OET categories. This means they would be offered a vacant, rent ready home with no inbound active duty family to occupy it. The project, in this case Aurora, must maintain a 98% occupancy rate. For approximately five years, Aurora has had to open family housing to OETs for periods of time during the year, typically opening up in the fall and closing in the spring. Safety, familiarization, size of the homes, all of the amenities, and proximity to their jobs are some of the reasons OETs welcome the idea of residing on JBER and in turn, the JBER community has welcomed them.

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Move out Costs are High for Aurora does not show residents how to care for their unit....

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Move out Costs are High for Aurora does not show residents how to care for their unit....

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Believe it or not, some years back leadership had heard this from residents and asked Aurora if there was anything Aurora would be willing to do to assist. Aurora attempted 5 times to have an open house for each type of home in each housing area. For example, the first occurred in Silver Run. Aurora kept a unit vacant, advertised out to the masses inviting all residents, not just Silver Run residents, but all residents to come out for this open house. Aurora had their entire team waiting in this one unit; maintenance teams ready to discuss how to change filters, an employee in every part of the house ready to discuss/answer any questions anyone had regarding Silver Run or any other homes for that matter. Snacks, drinks, flyer's, how to's were all provided. All ready to discuss what Aurora looks for during move outs, what wear and tear looks like, how to submit work orders, a complete hands on experience. No one showed. Aurora made 5 attempts, kept 5 units vacant, posted fliers, bought snacks, drinks, manpower hours and no one showed up.

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They started putting up fences, why is it taking so long to get new fences in our neighborhood.

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They started putting up fences, why is it taking so long to get new fences in our neighborhood.

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A lot is happening behind the scenes.  For example, while Chugach is getting new fences, Cherry Hill is getting new rain guards, Houston is getting garden plots, Denali an upgraded playground, Fireweed, new decks and deck painting.  Summer months are short and an awful lot needs to be accomplished in a very short amount of time, in the midst of transitions.  Each housing area is allotted something to be fair to all.  With fencing they really do try and do an entire area before moving on, but with all other items, you might see half of a neighborhood accomplished one year and another the next year and at times updates are being worked on the inside and in most cases during transitions.  Top everything with weather and it seems as though all is standing still.  Example, the Denali park, the tiles (soft, catch you at the end of the slide stuff) can only be placed in warm weather/at 70 degree weather.  So that has someone asking - why use that particular tile/floor then?  Well, believe it or not great thought was put into the floor of the playground.  Aurora's getting away from the small rubber bits floor that once was so popular, and replacing with tiles which absorb bounce, have proven to withstand the AK climate, look clean and no choking/tripping hazards.

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Who is the Resident Advocate and what does she do?

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Who is the Resident Advocate and what does she do?

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this information/flyer is located on the JBER home page, under Getting Settled/Housing Resources or JBER connect App, Aurora Housing, issues. Please never hesitate to contact.

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Ok..so we have Mayors..what proof is there that our mayors are working for us?

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Ok..so we have Mayors..what proof is there that our mayors are working for us?

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Mayors and Residents stated or asked ....

- That there were too many small parks for smaller children.
-- Aurora listened and built theme parks.  Theme parks that had grand openings.

- The garden plots on Hoonah were so popular but the wait list was too long.
-- Aurora listened and there are now 4 garden plots.

- There are items for younger children, but nothing for older children.
-- Aurora put in frisbee golf.

- People are speeding through the neighborhood.
-- Aurora discusses/offers thoughts and will often discuss with SFS on a way forward.  Most of the speed humps in the housing areas have been a request from residents in the housing area.

- There is a stop sign missing on...
-- although Aurora wishes to hear about this right when it's witnessed, once Aurora received noticed, the sign was replaced.

- When the first theme park was built in Cherry Hill, the Enchanted Forest, children from all over the base would come to play.  Moms were concerned that if children needed to use the restroom, that there was nowhere close for them to go.
-- Aurora listened and it is why you see porta-potties at the theme parks/playgrounds.

- One sided parking is making it difficult to park in my housing area.
-- Aurora is continuously discussing ways of either finding land for more overflow parking, the possibility of extending driveways...budgets, money, viable, safe solutions are in discussions.

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What is the deal with one sided street parking - I'm so frustrated

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What is the deal with one sided street parking - I'm so frustrated

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Believe it or not, this was put into place for residents safety.  If there is an emergency situation in housing and emergency vehicles need to get to your family members, emergency vehicles need to be able to move through the housing areas quickly.  Emergency vehicles, especially the Fire Dept will drive through housing areas with their Fire Emergency Vehicles to ensure they can get through areas and quickly.  On those roads where the one sided notices are posted, emergency vehicles determined the emergency vehicles cannot and could not get through in a timely manner, with vehicles parked on both sides of the streets.

Also, it was put into place for the safety of children.  Aurora received word from worried residents that with vehicles parked on both sides of the streets it was difficult to see children darting from in-between vehicles and across the streets.  With cars parked on each side and often times covering up the sidewalk, kids have been forced to walk, ride bikes on the street (often times partly on the sidewalk then in the street around a vehicle and back on the sidewalk).  Residents driving felt stressed when driving along and all of a sudden a child on a bike would go in between two vehicles onto the street to go around a vehicle parked on the sidewalk.  Parking on one side provided children at least one unobstructed sidewalk and drivers only having to focus on one side of the street instead of both.

All recognize people own more vehicles then in years past when the housing areas were developed.  But it's urged to use the garage for one vehicle and another parked in the driveway so that children can walk and ride bikes on the sidewalks and emergency vehicles (and buses) can make it through the housing areas without worry.

Know that the parking on one side is just one way to try and alleviate congestion. Overflow parking has been provided in areas where land to build the overflow parking is available, and thoughts and a way forward are being discussed for other areas where there simply is no land to build overflow parking.

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I just need to talk..not certain if it's an issue, don't really want anyone to think it's an issue...just have thoughts. 

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I just need to talk..not certain if it's an issue, don't really want anyone to think it's an issue...just have thoughts. 

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You can always call (907.552.3682) or come into the office, (10471 20th St., Suite 132) truly.  You don't have to leave your name and I don't take anything further or lead you in any direction without your ok.  I will always ask "would you like me to...?" Or, use ICE to submit whatever you have, be it a question, thought, concern and I will answer your ICE comment on this padlet.  The title will reflect the thought/question so you can find it easily and I will answer your question, lead you in the right direction, provide whatever is needed.  We (all of JBER) want you to feel comfortable asking, sharing whatever the issue might be, so that we can fix it or if we cannot fix it, lead you to someone who can. Truly, we just want you to feel comfortable sharing for we cannot fix the problem or concern if unaware of the problem or concern.

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Facebook is a great venue for all to discuss thoughts, issues, share anything and everything, but all here at JBER would like to ask a simple request...if there is anything stated on Facebook regarding housing issues and you wonder, have concerns, would truly like to know if something is true or what a process truly is to please never hesitate to ask. Call Aurora, SFS if it's regarding safety, MHO, send something to your mayors, talk to your resident advocate, you can go to ICE, look for Resident Advocate and state/ask anything you wonder, are curious about or want clarification on.  If you would like to leave your contact information, please do and the Resident Advocate will return your call, but if you simply want to know and wish to remain anonymous, know this is an option.  Simply state the Question/concern on the ICE and then return to this padlet page, the title should reflect the question and the answer or information will follow.  We hope this becomes a venue for anyone to get answers and to get the communication flowing.  I would like to stress, that if something is an Aurora question, for example, that you do ask Aurora, for they are in the know. But should you not feel comfortable in anyway, then this is a venue offered. You won't find anyone commenting on the post, no names, no anything; simply an answer to a concern or question and information. Simply trying to find various ways you can get answers and feel comfortable doing so. You matter, your concerns matter and we truly want to know so that we can alleviate any concerns or issues.

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What are the dispute resolution steps to assist when there is a problem?

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What are the dispute resolution steps to assist when there is a problem?

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when residents have problems - where can they go for help? (Dispute map in every lease packet). Informal dispute resolution info can be found at www.jber.jb.mil, PCSing and Getting Settled, Housing Resources.

1) Submitting a w/o with Aurora is the first step, or contacting to discuss the issue.  They cannot fix what they do not know about.

2) 673d CES MHO is the next step; if difficulty with resolution.

3) Resident Advocate: works with a variety of teams to reach a resolution/mediator of sorts

4) Air Force Housing Call Center - Government oversight - AFCEC.

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Alaska is extremely dry; therefore, mold does not naturally occur like many of the lower 48 damp climates, but yet can. Mold inside homes is almost always caused by lack of usage of bathroom (whole house) fans, causing mold/mildew to accumulate on the ceiling of the shower and in windowsills.  The remaining mold issues Aurora witnesses are a result of a leak that has gone unnoticed, and if found, is handled by a contracted mold remediation company.  If mold is witnessed, encouraged to notify Aurora right away so that the situation can be mediated/rectified. If uncertain if mold, please never hesitate to ask, call or put in a work order so that someone can verify. It's ok to be unsure and it's ok to have someone verify.

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Your neighborhood mayors are an invaluable resource.  Please let them know your thoughts/suggestions/concerns, so that they may relay the information to the mayor coordinator, who will then relay the message at the resident council meeting.  Each quarter, your (each) neighborhood mayor meets with Aurora, Military Housing Office (MHO), Squadron, Group and Wing leadership, Security Forces, Wildlife Conservation and School Liaison to discuss concerns/issues and then as a collective, try and find solutions.  Not only does each neighborhood mayor share their concerns, but each attendee (wild life, Aurora, MHO, SFS..) provides information regarding issues/concerns/updates in general, that each mayor can take back to neighborhood residents, i.e., Wildlife provides updates on wildlife in the areas and what to to expect, the School Liaison will update on school issues,  occurrences and updates and so forth.  Minutes of the meeting are provided and then distributed to all residents via the mayor coordinator and each neighborhood mayor.