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It's good to see that all of our team feels the same about it each other regarding support.

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(pie in the sky) increase the wellness reimbursement budget

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(pie in the sky) increase the wellness reimbursement budget

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Things cost money, unfortunately, and sometimes it can be discouraging to find wellness opportunities because of the cost

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How majority of our averages were below Company standard

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How majority of our averages were below Company standard

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Job/role specific training vs Pano focused training

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Job/role specific training vs Pano focused training

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In comparison to the company we have the most areas for opportunity which is interesting.

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Leading up to and during our busy seasons, our team can share more resources around balance, role related stressors, and Competing Demands

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Stipends for liaison roles or towards pursuing additional certifications/PD opportunities

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Stipends for liaison roles or towards pursuing additional certifications/PD opportunities

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we have a great vacation policy and it can be stressful to take advantage of taking time to step away (trying to find coverage)

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Career Growth and understanding obtainable options

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Career Growth and understanding obtainable options

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Role clarity will always help, but also standardizing our support model (and sticking to it) 

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Role clarity will always help, but also standardizing our support model (and sticking to it) 

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It would be nice to see leadership outside of team meetings, PM meetings, or CX meetings. My thought process is, how will you know how we are doing if you only see us in professional spaces.

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Are there any initial thoughts from the company about improving sentiment for our team/CX org?

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Are there any initial thoughts from the company about improving sentiment for our team/CX org?

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Moreso a thought not a question, the performance review system changing every year has felt very demotivating.  

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Moreso a thought not a question, the performance review system changing every year has felt very demotivating.  

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a) Are there plans to establish stronger partnerships cross-functionally and then b) inform ICs on this work, or receive recurring feedback to ensure needs met (especially with new initiatives)?

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a) Are there plans to establish stronger partnerships cross-functionally and then b) inform ICs on this work, or receive recurring feedback to ensure needs met (especially with new initiatives)?

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Will a Level C rated “meets expectations” that has put forth outstanding work and was rated “meets expectations” because putting forth outstanding work is expected from a Level C be eligible for promotion/merit?

Additionally, is there a plan to revamp the language? Transparently, receiving a “meets expectations” for doing outstanding work feels bad.