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If Serene and Sonya are unable to resolve the conflict on their own and need someone to help them work things out, what are the key skills or characteristics that this person needs? 

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If Serene and Sonya are unable to resolve the conflict on their own and need someone to help them work things out, what are the key skills or characteristics that this person needs? 

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Ability to speak well and express themself well

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Madistor need be patient and thoughtful to resolve the problem

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Type your response

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•Students playing the role of ‘Serene’ can share why she shared the post online and how she felt when she saw the hurtful responses and comments.

•Students playing the role of ‘Sonya’ can share how she felt when she saw Serene’s post and what made her respond in the way that she did.

•Students playing the role of ‘mediator’ will practise ‘Hear’ by reflecting Serene and Sonya’s feelings and paraphrasing their stories to check their understanding.

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• Students will practise ‘Explore’ by exploring options to resolve the conflict:

•Students playing the roles of ‘Serene’ and ‘Sonya’ will take turns to share possible options.

•The mediator will identify the needs of each person and help them find common understanding.

•After the second round, the observers will give feedback to the mediators on what they did that were helpful and suggest what could be improved.

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•Refering to ‘IHEAR’ process, suggest some things that the mediator can do in ‘Agree’ and ‘Resolution’  to help mediate a conflict among peers.

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Type your response

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Serene pov ig:
- i post online cuz I needed an outlet to let out my feelings
- not targeted towards Sonya
- feel annoyed and irritated when Sonya attacked me
-I feel annoyed cuz he go ask his friends to ignore me

Sonya pov:
-annoyed by her ideas
-I feel targeted by serene post and made me insecure
-her posts are self centred
-I ask my friends to ignore her after conflict
-because she made me feel targeted so I do same thing to her

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understand the opinions of both parties and not be biased

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characteristics :
-effective communication skills (to ensure they can communicate with both parties)
-fairness (cannot be bias)
-open minded (they need to take into consideration both sides, solution must appeal to both sides)

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Being able to remain neutral in the conflict
Being able to facilitate conversation between both parties
Able to calm both parties when things get intense

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Able to have a open mind.

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Not supporting anyone
Calm
Knowing what right and what wrong

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A mediator must be patient and known well by both parties

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Being open-minded, receptive to opinions given by both parties

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patience, calm, neutral

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Ability to talk well and express themself well

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To be able to listen and understand both sides , and not be biased . Also be respectful and not share whatever they shared

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Patience, not biased

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Open minded so to understand both parties

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someone who is understanding and are on a fair stand

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Need to not be biased.

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To be considerate, fair

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open minded
able to understand other feelings towards certain things

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invite: to talk things out and avoiding physical conflict
hear: to make sure we understand both sides of the parties and where they are coming from (unbiased)
explore: find ways to deescalate the situation
agree: accept negotiations and to end the conflict
resolution: to ensure the friendship remains positive

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IHEAR is important so that to ensure conflicts are resolved completely and the problem wont arise again
I - to engage in the conversation and setting simple norms can avoid more conflicts
H - understand the situation from 2 peoples POV
E - brainstorm possible solutions
A - the solution used should be agreed by both parties to avoid furthur miscommunication and conflicts
R - to mend the relationship between both parties and completely resolve the conflict

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Agree so that it is equal for both parties

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Umaira : Resolution - I think it’s important because without closure or solution, there is no point in having a discussion

Qistina : invite - if no one steps up to take the initiative to resolve the conflict, the problem will be prolonged

Irfan: hear: because you need to hear out both sides to come to a solution and not be biased.

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Step 1. Invite: Get both parties to come together and have a talk about it
Step 2. Hear: listen to both parties’ perspective
Step 3. Explore: find out possible solutions to the outcome
Step 4. Agree: explain how the solution will work for the both of the parties and see for their agreements on it
Step 5. Resolution: Get the parties to come together and talk about the situation and come to an agreement and solve the conflict between them

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Hear and Explore is important. It is important to hear both sides of the story and understand each other and not to be biased so that we can find solution to solve the conflict.

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Hearing both sides of story lets you have an unbiased view on the issue to solve the problem between the two party

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I think explore is the most important because resolving conflict should be the priority.

I think invite is the most important because if a person is not invited for the correct reason, then it would be easier for a fight to start in the middle of the mediation

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I- So that they’ll understand the reason for the discussion and knowing what should and shouldn’t do
H- So that there will be no miscommunication  and biasness
E- need more than one option .if only have one option , what if it don’t work
A- an option that is agreeable between both parties
R- there won’t be any further conflict between the two parties

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sonya xiang ling
serene jing xuan
mediator azfar
observer hanif

+ asking their personal views
+ paraphrases their stories
+ asking their feelings

- not preventing the argument from continuing
- asking risky questions that can make the person more emotional/angry
- didnt ensure the friendship is restored

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Serene- was having a bad day, post about her day online out of frustartion, when she saw the comments she felt even more fustrated
Sonya- saw the story, could not relate to the person ; will apologise to her ; feel remorseful after apologising
Mediator- tried to ask questions associated to their feelings before, during and after the incident