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1. Are there any specific permits or licenses required to sell homemade food products?

2. How do you handle if you received an order in which the amount of cookies wanted by the customers is far away from the cookies you can produce?

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1. how can you make your cookies different from other less sweet cookies in market ?
2. as you said some of customer’s problem is damage when packaging process , what will you do if your cookies or cake damages during delivery process 🚚 ? will they get refund or new one ?

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What is your team's experience and expertise in this industry?

How do you plan to build and strengthen your team as the business grows?

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1) What are the customer problems that you face other than transportation for pick up, allergies, lower income and damage during packaging process? 2) Is that allocating the funds on the key spending areas is effective in positive way?

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What are your company's strategies for adapting to the frequent price fluctuations of raw materials such as wheat that occur each year?

Do you have any plans to collaborate with another company to attract more diverse market?

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What are the packaging used for the company’s baked goods?

Can customers customize the baked goods they want?

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1. Are there any special promotions or discounts available for students

2. Do you offerings include options for dietary restrictions, such as gluten-free or vegan products?

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For customers within UM, how would you sustain your business with a low demand? As it currently mainly caters to people with disposable income, which is understood considering the price of your products. Additionally, due to the wide variety of flavors that you offer but guaranteeing freshness upon receipt, how would you source your wide range of ingredients and ensure they don't go bad before you get to utilise them fully?

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1. Other customer problems that we may face are dissatisfaction with product quality or taste and limited product availability or stock shortages. However,

we strive to address these issues promptly and provide effective solutions to ensure a positive customer experience.

2. Yes, allocating funds to key spending areas is a good strategy to promote success. We may assure a well-rounded strategy to support the expansion and success of our company by allocating 45% of our budget to products, 15% to design and branding, 20% to marketing and sales, and 20% to operational costs. To ensure that these allocations are in line with our unique business needs and objectives, regular evaluation and modifications are essential.

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The packaging used for our cookies is mainly plastic jars while for other baked goods such as cream puff and tarts, we packed them in boxes. Our bread butter pudding is packed in aluminium foil food packaging with separate vanilla sauce that is stored in a small plastic case.

The customers cannot customize the baked goods that they want as we have our own standardise menus and quantities of our baked goods that we have created but do await for more upcoming new products that we will make in the near future!

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1. We don't offer special discounts for students at the moment but we do provide free delivery as our products are already priced affordably. We believe in offering competitive prices while ensuring a convenient and cost-effective experience for all our customers.

2. Yes, our offerings include options for dietary restrictions upon request from customers. We understand the importance of catering to different dietary needs and preferences. We offer a variety of gluten-free and vegan products to accommodate those with specific dietary requirements. Our goal is to ensure that everyone can enjoy our delicious treats, regardless of their dietary restrictions.

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1. We concentrate on providing a less sweet experience in order to set our cookies apart from competing products on the market. To do this, we modify our recipe's sugar content while preserving a harmonious flavour profile. We also include distinctive flavours, textures, and additions to produce a flavour that is memorable. We offer a delicious alternative for people looking for a less sweet pleasure by focusing on the use of healthy ingredients and marketing to health-conscious consumers.

2. Our customers can choose to get a complete refund or a replacement of new goods if our cookies or cakes are harmed during delivery. Customer satisfaction is our first priority, and we work quickly to address any difficulties.

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1. What sets your products apart from competitors in terms of taste, texture, and overall experience?

2. How do you prioritize sustainability and environmentally friendly practices in your cookie production and packaging?

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In order to adapt with price fluctuations of raw materials, we maintain strong relationships with our suppliers, which allows us to stay informed about market conditions and potential price changes. This helps us plan ahead and make informed purchasing decisions.

We are always open to exploring collaborations that can help us attract a more diverse market and expand our reach. Collaborating with another company can offer unique opportunities for growth and exposure. However, we don't have any specific collaborations in place at the moment but we are actively considering potential partnerships.

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Our team's experience in the industry is still on the beginner level and we are still trying to learn the best way to manage our business online successfully.

As our business is still on the first stage of development, our plan to strenghten our team and business is by recruiting more people with experience in marketing, baking, sales etc. and assigning them to their own specialty department to ensure a long-term business service and a smooth administrative flow to give the best services to our customers.

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1. We use high-quality ingredients that enhance the taste and overall experience of our product. By using fresh and premium ingredients it can contribute to superior flavor and texture of our products. Other than that, we also offering unique and innovative flavor combinations that can make our products memorable and distinct from competitors.

2. We prioritize sustainability and environmentally friendly practices in our cookie production and packaging by using eco-friendly ingredients, minimizing waste, and utilizing recyclable or biodegradable packaging materials.

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1. To sell homemade food product, we only need food handling permit. Both our bakers have this permit obtained from the local health department.

2. When faced with an order for a quantity of cookies that exceeds our production capacity, we will handle it by communicating openly with the customer. We will offer alternatives, such as suggesting a reduced quantity or proposing a later delivery date to accommodate their request.

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1. We will concentrate on targeted marketing initiatives to reach the university community in order to maintain our business in UM despite the low demand from customers. Additionally, we will broaden our product lines to accommodate various tastes and seek feedback from customers to guarantee their satisfaction.

2. We would prioritise seasonal and local procurement, build strategic supplier partnerships, prioritise freshness while providing a wide range of flavours, carefully plan menus, and take into account possibilities like donation or repurposing for goods that are about to expire. These techniques help reduce ingredient waste and make sure that ingredients are completely utilised before they expire.