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Mom is so reactive and into the situation 

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Mom is so reactive and into the situation 

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Wanted to correct the behavior right away.

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She started the conversation with a judgment of the child's behavior.

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Mom is on a scolding mode. Child on defensive mode. 

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Mom is on a scolding mode. Child on defensive mode. 

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Allowed the little girl to realize what happened and learn from the experience.

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Adjust his tone, body language (eye level)

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Adjust his tone, body language (eye level)

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Through his manner of listening for both words and emotions of the little girl, he was able to draw out a better response and sound action from the little girl.

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Through his manner of listening for both words and emotions of the little girl, he was able to draw out a better response and sound action from the little girl.

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Mom wanted to tell little girl what wrong was done

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Auto-pilot is the Mom. But as we grow older and gain more experience we become more Raymond.

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He leveled with the child both physically and emotionally. Getting to the reason why the child reacted that way. What triggered the child.

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He leveled with the child both physically and emotionally. Getting to the reason why the child reacted that way. What triggered the child.

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When I was still a manager way back - mom.I just want to correct things right away. But now, raymond. - more curious, co-create solutions

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When I was still a manager way back - mom.I just want to correct things right away. But now, raymond. - more curious, co-create solutions

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he provided the opportunity for the child to speak up and explain her side of the story. I felt that Raymond's questions were not really spoken out of curiosity but to validate what he knew was the child's side of the story.

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Raymond - modern mentoring

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Relating to my kids, Raymond … a big change for me

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Relating to my kids, Raymond … a big change for me

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raymond - best to be mindful of our intentions when asking questions whether to mentees or coachees.