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Example 1: You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter:

• Describe what you purchased

• Explain why you are not happy with the purchase

• Tell the manger what you would like him or her to do about the situation

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Practice 1: There have been some problems with public transport in your area recently. Write a letter to the manager of the transport company.

In your letter

• describe the problem

• explain how these problems are affecting the public

• suggest some changes that could be made

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Homework 1: You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter:

• Describe what happened that caused you to miss the flight

• Explain how missing your flight affected you

• Make it clear what you would like the airline to do

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Homework 2: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop

but no action was taken.

Write a letter to the shop manager. In your letter

• describe the problem with the equipment.

• explain what happened when you phoned the shop.

• say what you would like the manager to do.

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Dear Sir or Madam,

I am writing this letter to you to draw your attention to a significant problem I encountered with a flight due to a problem at the airport, the flight from Vietnam to Bavet city, Cambodia last night.

=> đằng trước đã có problem rồi. không nhắc lại từ đó trong cùng 1 câu nữa. at your airport last night, which resulted in my missing my flight from Vietnam to Bavet City, Cambodia.

Firstly, I went to the airport 1 hour before, I had breakfast at the airport food court, then I had a stomachache. I look (looked quá khứ nha) for medical staff for assistance but the airport are (was quá khứ nha) overcrowded and no medical staff assists (assisted - quá khứ) me in time. This impacted (sử dụng ở đây không phú hợp, thay vào đó dùng Therefore: do đó) I missed a flight and an important meeting in Cambodia.

Secondly, the staff at the airport did not help return my ticket though I presented all the reasons I missed a flight. I was shocked to see that the customer service at the airport was not good. = Thay bằng câu chỉ kết quả (this resulted in, this caused ..., As a result, )

=> although I explained the reasons for missing my flight, the airport staff refused to (từ chối) refund my ticket. As a result, I had to buy another ticket, causing financial burdens for me because I had to pay for other aspect of my life.

Lastly, I missed the meeting in Cambodia. (bị lặp lại ý của Firstly) I had to buy new a ticket airline, this impacted in financial burdens for me because I had to pay for other aspect of my life.

=> Lastly, ý này lặp lại ý số 2, bạn cần bổ sung ý khác

I would much appreciate it if you could compensate partially in addition to an apology for the inconvenience. I respectfully request that you increase the number of staff to support the customers at your airport, especially medical staff.

I hope you will look into the matter and give me an immediate reply. Please call me at 8386 or send me an email via phattaiphatloc@gmail.com to let me know how you would like to deal with this.

I am looking forward to hearing your response and action on this issue.

Yours faithfully,

My.

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Dear sir or madam

I am writing this letter to you to draw your attention to a significant problem I encountered with public transport in my area.

Firstly, the bus schedules are unreliable, not on time because the buses regularly run 15 to 20 minutes behind schedules. This caused significant disruption to my daily commute and that of many others.

Secondly, The buses are overcrowded, particularly during rush hours. This affects safety and comfort, especially the vulnerable people.

Lastly, this has caused considerable inconvenience and frustration because people do not trust in public transport and they use personal vehicles. This resulted in traffic congestion and environmental pollution.

I would much appreciate it if you increase the numbers of buses. Moreover, I respectfully request that you improve the scheduling.

I hope you will look into the matter and give me an immediate reply.

Please call me at (số điện thoại) or send me an email via (abc@gmail.com) to let me know how you would like to deal with (giải quyết) this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

ABC.

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Dear Sir or Madam,

I am writing this letter to you to draw your attention to a significant problem I encountered with some problems with public transport in my area recently.

Firstly, the bus schedules are unreliable, not on time because the buses regularly run 15 to 20 minutes behind schedules. This caused significant disruption to my daily commute and that of many others.

Secondly, The buses are overcrowded, particularly during rush hours. This affects safety and comfort, especially the vulnerable people.

I would much appreciate it if you increase the number of buses. Moreover, I respectfully request that you improve the scheduling.

I hope you will look into the matter and give me an immediate reply. Please call me at 12345 or send me an email via abc@gmail.com to let me know how you would like to deal with this.

I am looking forward to hearing your response and action on this issue.

Yours faithfully,

My.

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Dear sir or madam, => Sir or Madam, nhớ viết hoa

I am writing this letter to you to draw your attention to a significant problem I encountered with problem (vấn đề đã có ở trước rồi, không lặp lại từ problem ở đây) at the airport on February 15th.

Firstly, Airport (viết thường, không in hoa) staff thought my face was different from my passport, => phần này bạn nói là khuôn mặt bạn khác trong hộ chiếu, luôn ghi nhớ kéo dài câu bằng cách nêu thêm WHY (lí do). Ví dụ: mặt tôi khác hộ chiếu vì tôi chụp nó cách đây 5 năm trước và tôi đã thay đổi kiểu tóc. wasting time to confirm the information again. => => Phần này bạn tách thành 1 câu riêng (như minh đã hướng dẫn, với mỗi ý Firstly, Secondly, Lastly, các bạn dành ra mỗi ý 2 câu, một câu đề cập vấn đề or giải thích vấn đề. Một câu nêu tác động bằng các cụm This resulted in, This led to, hoặc As a result, ...

VD: This led to wasting time to confirm the information again.

Secondly, Airport (viết thường) baggage check-in too few people waste unnecessary time.

=> bạn cần sử dụng 2 câu tương tự với ý Firstly ở trên.

VD: Secondly, airport baggage check-in had too few staff. This caused (điều này gây ra) unnecessary (không cần thiết) delays because people had to (phải) queue (xếp hàng) in a long time (trong 1 thời gian dài).

Lastly, this has caused considerable inconvenience and frustration because airport metal detector malfunctioned.

=> VD: Lastly, the airport metal detector malfunctioned. This resulted in considerable inconvenience and frustration.

I would much appreciate it if you thêm would increase airport baggage check => không rõ ý, tăng số lượng nhân viên chứ?. Moreover, I respectfully request that you airport metal detector repair. => repair là động từ, nên bỏ sau chủ ngữ you. you repair (sửa chữa) = nâng cao (improve/enhance) your metal detector.

I hope you will look into the matter and give me an immediate reply.

Please call me at (số điện thoại) để luôn số 12345 vào or send me an email via abc@gmail.com to let me know how you would like to deal with this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

ABC. Nhận xét: Bài làm level B1 (4.5/10). Đạt yêu cầu, tuy nhiên, dựa vào nhận xét phía trên để hoàn thiện lại bài nhé!

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Dear Sir or Madam,

I am writing this letter to you to draw your attention to a significant problem I encountered with I bought a blender but it did not work.

=>I am writing this letter to you to draw your attention to a significant problem I encountered with a blender (sau giưới từ with bạn dùng danh từ giúp mình, VD: một cái bàn, một cái máy tính, hoặc địa điểm như at the airport: ở sân bay) I recently purchased (sử dụng từ này thay cho từ bought: mua để nâng điểm từ vựng) from your shop. On October 20th, I bought a SONY2025 blender, order number 1234. Unfortunately (Thật không may), upon attempting to use the appliance (khi đang cố dùng nó), I discovered (tôi phát hiện) that it is malfunctioning (không hoạt động).

=> Bạn sử dụng các từ và thêm các cấu trúc để chỉ cụ thể hơn nhé.

Firstly, The blender cannot puree the fruit. I cannot eat this crushed fruit. What a waste! Lastly, this has caused considerable inconvenience and frustration because the blender gets very hot during use so I'm afraid it will explode.

=> Chưa có ý Secondly mà đã đến Lastly rồi

Firstly, the blender failed to puree (sử dụng failed to Verb thay cho can not Verb) fruit effectively. This resulted in my inability to (điều này dẫn tới tôi không thể làm gì đó) prepare (chuẩn bị) the smoothie I intended to (có ý định) make, forcing (khiến tôi) me to discard the ingredients (làm hỏng các nguyên liệu) I had prepared (đã chuẩn bị). Secondly, the blender overheats significantly (từ này chỉ mức độ lớn, đi thi thêm vào để tăng điểm) during operation (trong suốt quá trình vận hành). This resulted in concerns about (điều này gây ra sự quan tâm về) the appliance's safety (sự an toàn của thiết bị đó), as I am worried about the potential for it to cause a fire. (vì tôi lo lắng nó có thể gây cháy) Các cấu trúc lặp lại này các bạn có thể sử dụng cho nhiều bài tương tự nhé.

=> Lastly, I contacted your shop by phone on Tuesday, October 24th, at approximately (khoảng) 2 PM (tôi đã liên hệ cửa hàng bằng điện thoại vào lúc nào đó, sử dụng cụ thể) and spoke with a staff member who (nói chuyện với nhân viên, cái người mà) advised me to try a different setting. However, this did not resolve the issue. (Tuy nhiên điều này không giải quyết được vấn đề)

=> những từ mình ghi nhỏ là các bạn có thể nhớ nó cố định luôn để viết bài cho đỡ cực

I would much appreciate it if you give me a new blender in addition to an apology for the inconvenience. [=> provide a full replacement of the faulty blender (thay vì nói give me a new + cái gì đó, thì bạn dùng là provide a full replacement of the faulty + cái gì đó).] Moreover, I respectfully request that you compensate me for the wasted fruit. I have attached a copy of my receipt as proof of purchase. Thêm câu này vào các bài nào mà đòi bồi thường cho sản phẩm, mang nghĩa là tôi đã cung cấp hóa đơn.

I hope you will look into the matter and give me an immediate reply.

Please call me at 058838 or send me an email via abc@gmail.com to let me know how you would like to deal with this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

ABC.

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Dear Sir or Madam,

I am writing this letter to you to draw your attention to a significant problem I encountered with a piece of equipment for my kitchen, a gas stove Sony 2023, purchased from your shop last week. => tốt

Firstly, I found that the gas stove did not work, I called the hotline of your shop, but your shop did not pick up. I was shocked to see that the customer service at your shop is not good.

=> Firstly, upon attempting to use the (khi cố gắng sử dụng cái gì đó) gas stove, I discovered (tôi phát hiện) that it was completely non-functional (nó không hoạt động). I subsequently (sau đó) attempted to (cố gắng) contact your shop's hotline, but my call was not answered. This resulted in considerable frustration and a negative impression of your customer service. (điều này gây ra ấn tượng xấu về dịch vụ chăm sóc khách hàng của các bạn)

Secondly, I waited more 2 days, I called your shop and complained about this to your staff, he said your shop would solve this problem for me. But now, I have not received any support. This led to the fact that I could not (= was unable to) cook for my family.

=> Secondly, after waiting two days, I contacted = called your shop again was assured that (được đảm bảo rằng) the issue would be resolved (vấn đề sẽ được giải quyết). However, I have yet to receive any support regarding this matter (liên quan đến vấn đề này). This led to the fact that I was unable to cook for my family.

Lastly, I had to buy a new gas stove, this impacted in financial burdens for me because I had to pay for other aspect of my life.

=> Lastly, due to the lack of action from your shop, I was forced to purchase a new gas stove. This resulted in an unexpected and significant financial burden, impacting my budget for other essential expenses. (gây ảnh hưởng đến gánh nặng tài chính cho các khoản chi tiêu khác, phần viết chữ nhỏ bạn có thể học thuộc luôn để viết cho các bài mà bạn sử dụng tương tự ý này)

I would much appreciate it if you could compensate partially in addition to an apology for the inconvenience. Moreover, I respectfully request that you could give me several discount coupons for the next products I purchase at your shop.

=> provide (thay thể cho give) me with several discount coupons for future purchases at your shop as a gesture of goodwill.

I hope you will look into the matter and give me an immediate reply. Please call me at 8386 or send me an email via phattaiphatloc@gmail.comt to let me know how you would like to deal with this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

My.

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Dear Sir or Madam, (nhớ phẩy ở chỗ này)

I am writing this letter to you to draw your attention to a significant problem I encountered with (sau cấu trúc này ta dùng một danh từ/cụm danh từ hoặc trạng từ.... that I missed flight. at the airport on + ngày/tháng. (trong bài là vấn đề ở sân bay, ta viết vào là ở sân bay, thêm ngày tháng cho chi tiết hơn. There are two main things that lead to me not getting on my flight on time.

The first thing is that there were too few baggage claim counters and too many people. This made me spend more than an hour in this area. Besides, I had to wait in long lines which made me feel very tired.

=> Hai phần in nghiêng bị trùng lặp ý của nhau, nên việc dùng từ nối Besides (bên cạnh đó) là hai mệnh đề dư thừa. Thay vào đó, bạn có thể sử dụng như sau:

The first thing is that there were too few baggage claim counters and too many people, which (thay cho toàn bộ nội dung mệnh đề trước dấu phẩy) took me more than one hour to wait in long lines. This fact made me feel really tired.

Hoặc tốt hơn nữa:

The first thing is the inadequacy (sự thiếu thốn) of available (sẵn có) baggage claim counters and the overwhelming influx of passengers (sự đông hành khách). Sử dụng cấu trúc dẫn đến điều gì: This resulted in (điều này gây ra) an arduous wait exceeding an hour, leaving (khiến) me thoroughly exhausted (hoàn toàn kiệt sức).

Secondly, the airport metal detector malfunctioned. This resulted in considerable inconvenience and frustration. At that time, I had removed all the metal from my body. However, the machine still sounded the alarm. This made me have to do more procedures to check. I had to stay here for almost 45 minutes to solve the problem.

Bạn thiếu hẳn 1 đoạn đề xuất yêu cầu của bạn với người ta để giải quyết vấn đề (tham khảo bài của My và Chính)

I hope you will look into the matter and give me an immediate reply.

Please call me at (số điện thoại) để luôn số 12345 vào or send me an email via abc@gmail.com to let me know how you would like to deal with this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

ABC.

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Dear Sir or Madam,

I am writing this letter to you to draw your attention to a significant problem I encountered with a piece of equipment for my bedroom, air condition of daikin, a Daikin air-conditioner, purchased from your shop last week.

Firstly , I found that when the machine was running, it made a rather loud noise in the air conditioner in my bedroom, creating a significant (sử dụng tính từ này thường xuyên trước các danh từ để chỉ mức độ lớn nhé) disturbance (gây ra sự làm phiền lớn). This affected my sleep a lot => severely = seriouly (chỉ mức độ nghiêm trọng) compromised (làm hại) my sleep quality (chất lượng giấc ngủ). It made me feel tired because I couldn't sleep well.

Secondly , I contacted your shop by phone = your establishment via telephone on Friday, November 24th, at approximately 4 PM and spoke=consulted with a staff member who advised me to try a different setting. However, this=this intervention did not resolve the issue.=proved (chứng minh rằng) ineffective in (không hiệu quả) mitigating (mitigate=làm giảm) the aforementioned (được đề cập trước đó) noise.

I would much appreciate it if you could fix this problem for me. Or you have to replace it with a new one for me. Moreover, I respectfully request that you could give me several discount coupons for the next products I purchase at your shop.

I hope you will look into the matter and give me an immediate reply. Please call me at 1234 or send me an email via 1234@gmail.comt to let me know how you would like to deal with this.

I am looking forward to hearing your response and action for this issue.

Yours faithfully,

Dang.

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Dear Sir of Madam,

I hope you are doing well. I am writing to request permission to attend a training course that will help me improve my skills and work more effectively.

The course, "Digital Marketing & Social Media Strategy",is provided by HubSpot Academy.It will take place from March 15 to March 30, 2025,and the total cost is 300$,including materials and a completion certificate. The course covers key topics such as SEO, social media advertising, content marketing, and data analytics,which will help me enhance our digital marketing strategies.

If I attend this course, I can apply what I learn to improve our online campaigns, increase engagement, and contribute more effectively to the team. I can also share the knowledge with my colleagues so that we all benefit.

I would appreciate your consideration of this request. Please let me know if you need any more details.

Best regards,

Chương