# data[].attributes.headline
open email with a 'Hi' and sign off with a 'regards, thank you etc

# data[].attributes.subject
open email with a 'Hi' and sign off with a 'regards, thank you etc

# data[].attributes.headline
Phone - Do not eat , unsure about coffee ?

# data[].attributes.subject
Phone - Do not eat , unsure about coffee ?

# data[].attributes.body
Listen

# data[].attributes.headline
Listen to their view point and take in their perception

# data[].attributes.subject
Listen to their view point and take in their perception

# data[].attributes.headline
Clarify with them what they are asking by repeating it back

# data[].attributes.subject
Clarify with them what they are asking by repeating it back

# data[].attributes.headline
Phone - Use manners, respectful, limit background noise, appropriate tone and language.   

# data[].attributes.subject
Phone - Use manners, respectful, limit background noise, appropriate tone and language.   

# data[].attributes.headline
Sometimes we need to let people go on a bit of a rant. Helps them feel heard and gives you as bigger picture to work with.

# data[].attributes.subject
Sometimes we need to let people go on a bit of a rant. Helps them feel heard and gives you as bigger picture to work with.

# data[].attributes.body
allow time for responses.

# data[].attributes.headline
Remain calm, be patient, if leaving a message - the reason you were calling and how to call you back

# data[].attributes.subject
Remain calm, be patient, if leaving a message - the reason you were calling and how to call you back

# data[].attributes.body
be concise and prompt