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Rereading assignment rubric with student

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Direct communication and matching personality trait

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Direct communication and matching personality trait

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Letting students practice things that have been mentioned previously.

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Encouraging other tutors to shadow if desired/able

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Encouraging other tutors to shadow if desired/able

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Not playing the editor

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Indirective vs directive: depending on student/situation

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Indirective vs directive: depending on student/situation

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Adjust our speaking speeds according to the English fluency level of the student

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Adjust our speaking speeds according to the English fluency level of the student

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Not being afraid to ask each other questions.

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Learning to deflect non-professional topics

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Learning to deflect non-professional topics

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Approach each student with a new lens and adjust.

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Ask another tutor for help/second opinion if necessary

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Ask another tutor for help/second opinion if necessary

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Reminders available for daily work (Navigate reports, etc.)

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Reminders available for daily work (Navigate reports, etc.)

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Enter Navigate reports in a timely manner

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Enter Navigate reports in a timely manner

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Always know what the professor is looking for

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Always know what the professor is looking for

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Allowing students to work/think when overwhelmed with information

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Reconstruct Canvas module for organization of resources

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Reconstruct Canvas module for organization of resources

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Not let other students interrupt other ongoing sessions

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Not let other students interrupt other ongoing sessions

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Approach student with positivity, but not overtly

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Approach student with positivity, but not overtly

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Sensitive to the student's emotions; language that is not aggressive or demeaning. True attempts to help the student if it is observed that they are not fully understanding (find other methods, consult another tutor).

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Take equal turns; step in for other tutors when needed.

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Always keep your eyes open, look toward the door and scan the room to see if students need help.

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Always keep your eyes open, look toward the door and scan the room to see if students need help.

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Show students some ideas, demonstrate them, then encourage them to try them on their own

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Show students some ideas, demonstrate them, then encourage them to try them on their own

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Check your attitude and how it affects engagement with the atmosphere of the center and people around you.

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Sometimes we are too busy to eat; check if your colleagues have eaten yet! Remind others to stay hydrated

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Sometimes we are too busy to eat; check if your colleagues have eaten yet! Remind others to stay hydrated

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Checking sign-in sheet, moving around to find out who hasn't been helped

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Checking sign-in sheet, moving around to find out who hasn't been helped

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Advise the student to contact their professors/the appropriate entity if something is beyond your capacity

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Advise the student to contact their professors/the appropriate entity if something is beyond your capacity

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Show up on time, leave on time.

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Encourage students to utilize and navigate other writing resources 

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Encourage students to utilize and navigate other writing resources 

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Nametags, checking emails, asking students if they have been assisted yet/asking students if they need assistance as soon as they walk in. An area designated for tutors. Tutors taking note of how much work other tutors are taking on and offering assistance when available.

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Restructuring Canvas Module folders + Adding Zoom as direct option

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Restructuring Canvas Module folders + Adding Zoom as direct option

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Be intentional/professional with when you take your breaks.

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When a student consistently returns to only work with one tutor specifically, I sometimes wonder how much students are actually learning to do things on their own vs thinking the tutor will do it for them

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Asking for questions to make the student’s education their own

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Asking for questions to make the student’s education their own

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Promote student/work/life balance. Many students feel stressed about completing everything in a couple hours; remind them to prioritize their physical and mental health, too!

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Promote student/work/life balance. Many students feel stressed about completing everything in a couple hours; remind them to prioritize their physical and mental health, too!

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Tutors noting how much other tutors are working (balancing the workload as evenly as possible). Share resources. Share advice/knowledge. Make sure others have eaten/feel well.

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Having opportunities to interact with other tutors

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Having opportunities to interact with other tutors

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Having monthly staff meetings to follow-up and update everyone

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Having monthly staff meetings to follow-up and update everyone

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We need to formally establish time limits for extreme situations (students who need help for hours)

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We need to formally establish time limits for extreme situations (students who need help for hours)

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Taking interest in other things the student mentions (personal, hobbies, etc.) without getting too personal. Remembering previous conversations/problems went over. Using learning strategies that best suit the student (ask how they better learn if it is not easily observed). Ask if they understand.

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Providing other NVC resources (Library, Advocacy Center)

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Providing other NVC resources (Library, Advocacy Center)

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Have more modern style guides and graphic organizers available

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Have more modern style guides and graphic organizers available

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More writing center visuals on the walls! :) (I love you Langston Hughes)

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More writing center visuals on the walls! :) (I love you Langston Hughes)

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Trying to keep student sessions below an hour. When the center gets busy, remember that it is best to cover the biggest problems and then check in with other students (float around). Sometimes tutors can have multiple students at once; preferably, all tutors will have an equal amount of work; and won't spend an hour with one student while another tutor balances 4 students.

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Diversity workshops, since we have so many marginalized groups attending our school

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Diversity workshops, since we have so many marginalized groups attending our school

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Students could possibly benefit to going to a table with a tutor engaging 3 by each tutor trying this method; could possibly ease the flow of traffic at peak times

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Promote Zoom more, especially when we are busy in-person. Make sure the student understands that they will be in a breakout room, so they will still have 1:1 time

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Promote Zoom more, especially when we are busy in-person. Make sure the student understands that they will be in a breakout room, so they will still have 1:1 time

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Advertise asynchronous requests for the students that come in wanting a tutor, but they don't have an assignment (this could help them fulfill the tutor requirement)

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Advertise asynchronous requests for the students that come in wanting a tutor, but they don't have an assignment (this could help them fulfill the tutor requirement)

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Establish Zoom etiquette for the students. They need to have access to screen share/screen viewing in some capacity

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Establish Zoom etiquette for the students. They need to have access to screen share/screen viewing in some capacity

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Every student that comes into the writing center should be provided a non-judgemental, calm environment. Working with students means you dedicate your energy and time to them, and doing so requires a patient demeanor.

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Staying on topic while helping students and maintaining a good attitude

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Staying on topic while helping students and maintaining a good attitude

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Communicating the need for support/help to other tutors

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Communicating the need for support/help to other tutors

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Understanding a student's preferred learning styles

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Understanding a student's preferred learning styles

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Checking in every 10-15 minutes on students + being strategic if you're juggling the work of helping 2 or more students.

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Checking in every 10-15 minutes on students + being strategic if you're juggling the work of helping 2 or more students.