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First day undergoing industrial training at Inderapura Lake Resort. Working hours are 7:30 am to 4:30 pm. I was taken around the resort area to get to know the blocks found in the block and the special features of each block.

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Understand and memorize block prices, room types and facilities available in each room. Charges for early entry from check-in time as well as charges that will apply if guests leave later than the designated check-out time.

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If the guest has already checked out and housekeeping has finished cleaning the room, the key should be placed in the key holder and arranged according to the room number and block number.

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As a front office, I need to know files related to front office matters. For example, file daily room closing collections, registration forms, file refund receipts and file official receipts.

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Learn to understand the system regarding check-in guests who need to be marked in blue, guests who have checked out need to be marked in green and when the room has been packed by housekeeping, it needs to be changed to orange.

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Routine every morning before 8 am, the front office needs to mark the housekeeping file. This file can only be marked by front office employees only to see the system in the computer, it is marked whether the room in which the guest will check in on that date and which room will check out. If there are still guests in the room it should be circled on the room number.