# data[].attributes.headline
B. Interrupt the customer and tell them they're wrong

# data[].attributes.subject
B. Interrupt the customer and tell them they're wrong

# data[].attributes.headline
C. Listen to the customer and let them explain their issue without interruption

# data[].attributes.subject
C. Listen to the customer and let them explain their issue without interruption

# data[].attributes.headline
D. It depends on the severity of the inconvenience

# data[].attributes.subject
D. It depends on the severity of the inconvenience

# data[].attributes.headline
A. Offer nothing and hope they'll be satisfied

# data[].attributes.subject
A. Offer nothing and hope they'll be satisfied

# data[].attributes.headline
B. Find a compromise that works for everyone

# data[].attributes.subject
B. Find a compromise that works for everyone

# data[].attributes.headline
D. Ignore the customer and hope they go away

# data[].attributes.subject
D. Ignore the customer and hope they go away

# data[].attributes.headline
A. Yes, it's important to stand your ground

# data[].attributes.subject
A. Yes, it's important to stand your ground

# data[].attributes.headline
B. No, you should stay calm and professional

# data[].attributes.subject
B. No, you should stay calm and professional

# data[].attributes.headline
B. No, you should stay calm and professional

# data[].attributes.subject
B. No, you should stay calm and professional

# data[].attributes.headline
D. It's best to ignore the customer and let them calm down

# data[].attributes.subject
D. It's best to ignore the customer and let them calm down

# data[].attributes.headline
B. Offer a solution that you know won't work

# data[].attributes.subject
B. Offer a solution that you know won't work

# data[].attributes.headline
C. Escalate the issue to a manager or someone who can help

# data[].attributes.subject
C. Escalate the issue to a manager or someone who can help

# data[].attributes.headline
D. Tell the customer to come back another day

# data[].attributes.subject
D. Tell the customer to come back another day