# data[].attributes.body
A student is sitting at a table in the school library, crying.  When asked, they tell the librarian they are reading a book about slavery.  The student is white.  The librarian listens sympathetically, and the student leaves after checking out the book.

The next day, the principal stops by the library to ask what books the student was reading, because a parent has called to complain "My child got a hateful book in your library, it made my daughter upset, you should get rid of it."  The parent doesn't want any follow-up, "I just wanted to alert you."

# data[].attributes.body
What would be your approach with the student when they were upset?

# data[].attributes.body
What is the reply to the principal when he asks for the title?

# data[].attributes.body
Is this incident a "challenge" to school library material?

# data[].attributes.body
What would be a good resolution to this situation?

# data[].attributes.body
Ask what they need - counselor, take a walk, friend. There if they want to talk.

# data[].attributes.body
I think the librarian and principal should have a conversation about how to establish a climate and opportunities in the school for having uncomfortable conversations. Students need to have the chance to talk with others about what they are learning, reading, and feeling about issues outside of the classroom.

# data[].attributes.headline
Ask the student what part of the book made them upset.

# data[].attributes.subject
Ask the student what part of the book made them upset.

# data[].attributes.headline
Ask what the student if they would like to talk to someone, ask if there is anyway you can help them.

# data[].attributes.subject
Ask what the student if they would like to talk to someone, ask if there is anyway you can help them.

# data[].attributes.body
Ask what has them upset and ask if there's anything I can do for them and if they don't need/want something from me, ask them if they want to choose a different book, take a walk, see a counselor or something else.

# data[].attributes.body
Ask if they need help and listen.

# data[].attributes.headline
Librarian handled it well- all we can do is be sympathetic and let them voice their feelings and concerns. 

# data[].attributes.subject
Librarian handled it well- all we can do is be sympathetic and let them voice their feelings and concerns. 

# data[].attributes.headline
Clearly and politely explain to the Principal you are not allowed by law to give out that information.

# data[].attributes.subject
Clearly and politely explain to the Principal you are not allowed by law to give out that information.

# data[].attributes.body
After finding out what specifically made her upset, it's ok to acknowledge that slavery is a painful part of our country's history and that it's upsetting. It's a teachable moment for empathy.

# data[].attributes.body
Cite privacy issues - and that you need to follow policy.

# data[].attributes.body
Make the principal aware that the child was upset at what he/she was reading and that you addressed it with the student. Also, make aware of the collection development policy/selection policy. How the book fits into the school curriculum to validate why the selection is in the library.

# data[].attributes.body
They asked for the title but I would let them know that telling them what books students check out is a violation of their privacy

# data[].attributes.headline
I think this is a great opportunity to have  a dialog with the student to help lend perspective they may be lacking  or help them verbalize their own feelings

# data[].attributes.subject
I think this is a great opportunity to have  a dialog with the student to help lend perspective they may be lacking  or help them verbalize their own feelings

# data[].attributes.body
Privacy issues for sure.

# data[].attributes.body
It is a a complaint, but not a challenge

# data[].attributes.body
I would say the topic but not list the exact title.

# data[].attributes.body
Let it be.

# data[].attributes.body
No

# data[].attributes.headline
I agree with the respondent who said: "Acknowledge with the principal, discuss your appreciation for the heads up, and offer support for the child and parent if they need it. No one has asked for information about the book so no need to provide it." Books about slavery shoud upset up. I would make a point of engaging the student. It makes a difference if the student is an elementary student or a high school student. 

# data[].attributes.subject
I agree with the respondent who said: "Acknowledge with the principal, discuss your appreciation for the heads up, and offer support for the child and parent if they need it. No one has asked for information about the book so no need to provide it." Books about slavery shoud upset up. I would make a point of engaging the student. It makes a difference if the student is an elementary student or a high school student. 

# data[].attributes.headline
Principal and librarian should definitely have a conversation. 

# data[].attributes.subject
Principal and librarian should definitely have a conversation. 

# data[].attributes.body
Stay calm and listen.
Thank you for letting me know.
The mom did not formal challenge.
Do nothing further unless it's pursued.

# data[].attributes.body
Collaborating and talking with classroom teachers about where these difficult topics across the curriculum.

# data[].attributes.headline
I believe this is a privacy issue and you could politely decline to share the title

# data[].attributes.subject
I believe this is a privacy issue and you could politely decline to share the title

# data[].attributes.headline
Validate the student's feelings and listen.  "I see that you're upset, would you like to talk about what you're feeling?  Who would you like to talk to about this?"

# data[].attributes.subject
Validate the student's feelings and listen.  "I see that you're upset, would you like to talk about what you're feeling?  Who would you like to talk to about this?"

# data[].attributes.headline
Acknowledge that it was an upsetting time in history and hear them out.  

# data[].attributes.subject
Acknowledge that it was an upsetting time in history and hear them out.  

# data[].attributes.body
You can lend a sympathetic ear and maybe suggest that it may be too upsetting of a book for them if they'd like to choose something else instead.

# data[].attributes.body
If the student wants to talk about what is upsetting to them, allow that to happen. If they do not wish to speak about it, respect those boundaries.

# data[].attributes.body
The librarian spoke with the student and if the parent did not contact them, there's nothing more they can do. If the parent reaches out to the librarian directly, then by all means the librarian should respond to the parent

# data[].attributes.headline
Unfortunately I cannot disclose that information.

# data[].attributes.subject
Unfortunately I cannot disclose that information.

# data[].attributes.body
This was not formally brought up so its not a challenge

# data[].attributes.headline
Share the information to discuss issue with principal so that you are both on the same page and can advocate the policy together.

# data[].attributes.subject
Share the information to discuss issue with principal so that you are both on the same page and can advocate the policy together.

# data[].attributes.headline
no formal challenge request was submitted so I would say no

# data[].attributes.subject
no formal challenge request was submitted so I would say no

# data[].attributes.body
Ask them what specifically in the book that upset them. It may be something that is happening to them or someone they know.

# data[].attributes.headline
No, because they didn't file a complaint and wanted no response back

# data[].attributes.subject
No, because they didn't file a complaint and wanted no response back

# data[].attributes.body
But a good reason to acknowledge the issue and books similar in theme

# data[].attributes.body
and possibly w parent or student.

# data[].attributes.headline
The principal should ask the student because privacy laws mean the librarian shouldn't tell

# data[].attributes.subject
The principal should ask the student because privacy laws mean the librarian shouldn't tell

# data[].attributes.body
Librarian listened, principal followed up, LMS followed up with counselor. Done!  LMS can check with student when they see them,  ...

# data[].attributes.headline
Not a challenge because there was no form filled out

# data[].attributes.subject
Not a challenge because there was no form filled out

# data[].attributes.headline
There are so many factors that play into this.

# data[].attributes.subject
There are so many factors that play into this.

# data[].attributes.body
What is your relationship with the principal? What is the principal's understanding of library challenges? What is the policy? Transparency can bring support, especially if this turns into a formal complaint.

# data[].attributes.body
Speak with a trusted adult if anything ever bothers you. I am always here for you.

# data[].attributes.body
No

# data[].attributes.body
1) The parent is angry and was expressing that she was upset about the way the title made her child feel. This does not indicate a formal complaint.
2) The word "should" implies a thought, not a definitive action.

# data[].attributes.body
1) Respect parent's wishes to not follow up.
2) Keep the book.

# data[].attributes.body
The librarian handled it correctly. They were sympathetic. As a librarian we would talk to the student, tell the parent we will follow up with the student about book selection and if they truly feel there is an issue with the book they can speak with admin and formally challenge it as a last resort.

# data[].attributes.body
Meet with department/admin to follow up on the policies.

# data[].attributes.headline
Communicate with other staff members regarding titles in the library that correspond to potentially upsetting content material.

# data[].attributes.subject
Communicate with other staff members regarding titles in the library that correspond to potentially upsetting content material.