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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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PENILAIAN LOG HARIAN OLEH PENYELIA LATIHAN INDUSTRI 

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PENILAIAN LOG HARIAN OLEH PENYELIA LATIHAN INDUSTRI 

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BORANG B : BORANG PENILAIAN PRESTASI PELAJAR LATIHAN INDUSTRI

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BORANG B : BORANG PENILAIAN PRESTASI PELAJAR LATIHAN INDUSTRI

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https://youtu.be/Xhq7VV_4cYU

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CONDITIONAL MOVEMENT CONTROL ORDER (4/5/2020 - 9/6/2020)

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CONDITIONAL MOVEMENT CONTROL ORDER (4/5/2020 - 9/6/2020)

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Following  the recent collapse of the COVID-19 case, the government come into force on the Conditional Movement Control Order (CMCO) on 4/5/2020 until 9/6/2020. And it allowing almost all economic sectors to be reopened.

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The Movement Control Order (MCO), which begins 18/3/2020 until 4/5/2020  is a critical period for Malaysians to determine whether efforts to break the COVID-19 chain.

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My shift for today is room. The staff make a tour to show us the arrangement of the furniture for all type of room and also the ways to clean the room properly step by step. And also the how to manage the changing of  bed cover, blanket, bedsheets, pillow case, towel and many else.

This is the things that must have on the mini refrigerator at the room of hotel. It must have 2 cups with plates, 2 glass, plastic stirer spoon, sachets of cream, sugar, coffee and tea, it must be put under the tray. For in the refrigerator it must have 2 bottles of water.

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This is the first day for Housekeeping Department. This department is separate with 2 jobs scope with is room and laundry.  So for today, i learn about the job scope for laundry. Basically at laundry we have washing machine, dryer and iron.

For washing machine, it has 6 type of different formula to follow based on the linen and remarks. They have a type of that we can put with the colour and white. If we get wrong the student must take a responsibility.

How to use washing machine. Firstly, decide what to wash for example towel. So we must use formula 1 and then make the temperature between 40 to 60. Next, press the formula and chemical liquid about 5 to 6 times.

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This a platform that we must register all the guest that have been arrive and check-in the hotel. We must fill in the personal information of the guest to the system for backup if anything happen.

The basic of the information from guest which is name, phone number, address, market segment, the number of car plate that the guest bring, type of room that stay and length duration they stay. So this data will be update every day when check-in and check-out.

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This is the storage that we put all the reservation that we get for booking. All the form are arranged neatly by month for easily to find such as their want to cancel the booking or change the booking.

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This is system that use for wifi Hotel Uitm Shah Alam. Every time the guest check-in the wifi must already setup for guest. The wifi are automatic start and end with the duration that have we setup.

The username and password also set by the staff. If had a guest that want to continue to stay at the hotel, we must update the duration of the wifi. The username and passwords are different for all guest by room hotel and also to the guest that use a hall for an event.

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At Hotel Uitm Shah Alam, their always have a event that involve guest outsider and staff Uitm. So as every morning shift we must prepare a signage to guest easy to see the direction of the hall that involve their event. The signage must include the name of event, venue, date and time so it easy to the guest to keep alert.

And after it finish we transfer the slide into the pen-drive and setting using a television for display to the guest. So the first things that the guest will see through the entrance is television so it easy for the guest.

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Sometimes the head of the purchasing will come to receptionist for ask us to fax a letter to the supplier. Their making order for the coffee house and check-in cafe. This is because machine fax is located t our department. So we just dial the no fax, put the paper and push the button send. Before remove the paper make sure the letter have sent first.

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UThis is a new product that Hotel Uitm Shah Alam have produce. This is a perfume have 2 type of smells that each of it suitable for men which is black bottles and for women is white bottle. The smells for women more soft meanwhile for men more stronger.
This perfume has display at the reception counter for easy guest to see and buy it and their also can smells nd try the taster that display.

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In the Hotel Uitm Shah Alam we have 4 hall that can use for an event. So as the receptionist we must know where the hall are located and know what an event that will use the hall. And then, we must lock the door for the guest when they ask and make sure not give them the key to lock it by themselves. So we must know all the key of hall.

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This is a card holder that we give to the guest that check-in at the hotel. It contains breakfast coupon that have been written by us, the user and password of the wifi, mini calendar that have hotel logo and the most important the key that have been activated. And we can give an extra key if the guest are ask. Make sure the room number has been write on the card holder.

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This paid out voucher is for the refund receipt. When the guest make the deposit we must give the money back so this is the receipt that take note the detail. It has 3 copy which is 1 for the guest, account department and front office department. The number at the receipt will tally at the system that on the computer.

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This cash deposit receipt is for the deposit receipt. When the guest make the payment, we must take a deposit and tell them it will be return when their check-out. It has 3 copy which is 1 for the guest, account department and front office department. The number at the receipt will tally at the system that on the computer. This receipt will take note the information manually.

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All the intern at Hotel Uitm Shah Alam need to fill out the allowance form. It contain the date we had work for that month and university name. This form must be submit to the head of department that we work on for check. And then, submit to the manager with punch card.

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There are many type of file that have at the counter. The usually we used is the closing shift. It contains all the data of the system that we key in and the balance sheet of the amount every shift. This is important because it will be references for shift after that if something may happen. And next, the registration form is the file that contain all the previous guest information.

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This is list all the department that we can contact and must be remember. This is because all the outsider that call hotel is dealing with the receptionist first and then we will transfer it to the department that their wanted. We must make sure to transfer it correctly.

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The second tray a contain file that room that have guest stay. So as the morning shift we can detect which room that available to stay for next guest that will check in later. And make sure the number room tally with the system that stay over and will check-out it important because we will update to the housekeeping for cleaning purposes.

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All the exchanges shift will be write at the log books. For the morning shift we will write all the event runs throughout the day and remembering the detail which is which hall the event use, what time it start and the name of event. In the log book also we write any messages that important to other shift must know. And that write the number of room that stay over, check-in and check-out.

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The staff ask me to get closer look at the suite room for find out more the detail at the room. So i take some time to make a tour around the room it has sliding door that separate the living room and bedroom. The suite room more bigger than another room. So it make it easier for me to explain the detail to customer who ask.

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At the first tray, it has check-out receipt that we collect from guest check-out. It will come in various type this is because it can be come with 3 type of payment which is cash, debit card or credit card and government local order (LO). Before the guest settle everything, we must take a signature for the last bill and also give a copy to them. For cash it may have a refund so their must show us the deposit receipt first to claim it.

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This is how arrange the type of booking room. Guest can booking Hotel Uitm Shah Alam by walk-in , phone call or booking online. So the arrange must follow what type of room that guest booking, how long it stay and by what platform the guest booking. If the guest has some request it will be take note at that file such as request only want first floor. And the file is contains a card holder that have key card that already activate, breakfast coupon and password wifi.

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This is the month of February work timetables. It has 3 shift which is morning from 7.00 am until 3.00 pm, afternoon 2.00 pm until 10.00 pm and night 10.00 pm until 6.00 am. Usually for female workers only work 2 shift. So we work for 6 day and 1 day off.

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Receptionist counter is located at the main entrance so every person that walk there will approach receptionist counter first. So we will get so many question that why all the front office must know all the information.

So this is common question whether in call phone or walk in. Which is “What is the price for buffet breakfast?”,  “What time the buffet lunch started?” and many else.

This is the information of the daily buffet that provides by Hotel Uitm Shah Alam. They have 3 type of buffet which is buffet breakfast, buffet lunch and buffet hi-tea.

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The paper that purple in colour is the breakfast coupon that we give to the customer while check-in. The breakfast coupon is from our own cafe which is Anggerik Terrace Coffee House. The coupon is available from 7.00 am until 10.30 am. So the coupon provided in the capacity of room types. It has number of room, date that available to use, the pax can use and the name of guest on it. The coupon must be present to hostess, the coupon is not refundable, not valid for room service and only applicable on the stated date and pax.

The blue paper is guide for the guest to search for Hotel Uitm Shah Alam Guest Wifi. We will write the user name with password and give to the guest that check-in.

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This is the reservation form for the Hotel Uitm Shah Alam. This is first step when we had a reservation for room. Usually we get a reservation from the phone call. When we answer a call we must take it properly and calm. The word ‘hello’ is banned from answer a call.

Usually guest will ask the price of room for per night and room type. Hotel Uitm Shah Alam had 5 type of room which is standard king, superior twin, triple standard, suite room and family room. For the rate, it has 2 type which is government rate and standard rate and their also has for day use.

After that, we must collect all the personal information for reservation , it will easy for us to booking the room that has reserve by guest and to  call them if has a problem.

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This is work station for front office department. It has 2 computer that will make work more efficiently if the hotel had many guest to check-in or check-out. For the attires of front office female workers is wearing a black and white attires which is black skirt, white shirt and black blazer. Meanwhile, for the men workers mst wear a black tie. The shoes and socks must black in colour and the shoes must have more that 2 inches high.

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Today is the first day of internship, 4 of student intern from University Malaysia Kelantan need to meet En Megat at that morning. En Megat is practical executive from human resources department that will take care all the internship student. From the meeting we get all the timetable rotation department for monthly. For the first month, i had be worked at front office department. And we also meet with the head department from the department that we will work. But the head of housekeeping and front office is a the same person and she is not available because of outstation.