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City of Sunshine & Rainbows                     Manager of Project Management & Application Support -  INTERVIEW GUIDE     Competition #18015 Candidate:___________________Interviewer:__________________ 

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City of Sunshine & Rainbows                     Manager of Project Management & Application Support -  INTERVIEW GUIDE     Competition #18015 Candidate:___________________Interviewer:__________________ 

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INTERVIEW INTRODUCTION

-Thank the candidate for coming in for the interview.
- Introduce the panel:

Bill Gates

Mark Zuckerberg

Barbara Liskov

-The interview will take approximately an hour to complete.  The purpose of today’s interview is to gather information that will allow us to make an accurate assessment of your competencies.

-Any member of the panel may ask you to expand on your answer for clarification.

-We’ll be taking notes so I’ll apologize up front if we’re not making enough eye contact. We all take notes differently so please don’t be concerned if someone is writing like crazy and someone else hardly at all. Finally, don’t worry about a break in the conversation as we catch up.

-Most of the questions will require that you describe past experience.  We are looking for specific examples of your past experiences. These can come from work, volunteer duties, hobbies, or personal projects – whatever situation you feel addresses the question.

-Feel free to ask for a question to be repeated, or if you would like more time to think about it, to skip it and come back to it later.

-At the end of the interview when we’ve finished asking our questions, it will be your turn to ask us any questions you may have.

-Do you have any questions before we get underway?

QUESTIONS

1. Tell us two (2) areas of this job you feel you will do well in and 2 areas where you feel you will struggle with, and explain why. (Warm up question)
2. What are two characteristics of a good leader?  Provide recent work examples of yourself of when you demonstrated these characteristics. (Leadership/Teamwork)
3. As a leader it is important to have trust in others as well have others trusting you.  Give us an example of what you have done to earn other’s trust within the organization recently. (Leadership/Teamwork)
4. Give an example of a time when you had to deal with someone who was hard to get along with. How/why was this person difficult? How did you handle it? How did the relationship progress? (Conflict Management)
5. Tell us about a time you provided excellent customer service and a time you feel you could have done more. Explain each please. (Customer Service)
6. Can you describe a time when a decision you made upset someone? What happened and what was the outcome?  What was your relationship like afterward? (Employee Relations)
7. While keeping your dominant management/work style in mind, what type of employee do you find the most challenging to work with? How do you adjust your style to produce the best outcome for the team? (Leadership)
8. Tell us about a time when you made a bad decision in your current role? What happened and what did you learn from the experience? (Leadership)
9. Describe a situation where you found it difficult to persuade others to your point of view.  Why was it difficult?  In the end were you able to persuade the other person to see your point of view? (Communication)
10. Do you have any professional gaps that you would like to expand on or personal development opportunities that you have identified? (Technical /Professional)
11. Imagine you are presenting to council (us). In 5 minutes, convince us to approve your recommendation for the Virtual City Hall project. (Technical /Professional)
12. How would you successfully deal with under-performing employees? (Technical /Professional)
13. Have you ever had a conflict with a superior?  How was it resolved? (Technical/Professional)
14. If successful, you will become your current co-workers/peers’ manager.  How do think things will change and how do you think yourself and others will accept the change? (Technical/Professional)
15. When you leave this room, what would be the one thing that you would like us to remember about you?

RATING
1. Well Below Expectations
The expected indicators were not demonstrated.  The points that were lacking were related to important job junctions and responsibilities of the target position.  Important gaps were identified that would have a negative impact on the candidate’s ability to perform on the job
2. Somewhat Below Expectations
The expected indicators were not addressed adequately.  The points that were lacking were related to important job functions and responsibilities of the target position.  This response was expected of someone not yet at the threshold of the target position.
3. Meets Expectations
The expected indicators were covered adequately.  The points that were lacking were not related to important job functions and responsibilities of the target position.  This response was the minimal expected level of performance for the target position.
4. Somewhat Exceeds Expectations
The expected indicators were covered thoroughly.  Only minor gaps were observed, and the gaps were not related to important job functions, and responsibilities of the target position.  This response was expected of someone at the target position.
5. Clearly Exceeds Expectations
The expected indicators were thoroughly demonstrated (all points were covered well).  The candidate excels at this competency and could model it for others.

RATING NOTES
(used for each question)

Individual Evaluation:  _______________

Consensus Discussion Notes:

______________________________________________________________________________________________________

Consensus Evaluation: ______________

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City of Sunshine & Rainbows  Manager of Information Technology - Project Management & Application Support         ADVERTISEMENT

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City of Sunshine & Rainbows  Manager of Information Technology - Project Management & Application Support         ADVERTISEMENT

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City of Sunshine and Rainbows

WE ARE NOW ACCEPTING APPLICATIONS FOR:

Manager of Information Technology – Project Management Application Support

Reporting to the Director of Information Technology, the Manager of Information Technology – Project Management and Application Support aids the Director in the planning, development, coordination and implementation of the enterprise information systems to support both distributed and centralized business operations.  The Manager will be responsible for the day-to-day operations of the Project Management and Application Support team.

EDUCATION
-Grade 12, G.E.D., or Mature High School Diploma.

-Post-secondary diploma, degree or certification from a recognized technical training institute.

-Diploma or certification in Project Management would be an asset

EXPERIENCE
-Requires a minimum of 5 years relevant experience in the field of information technology.
-2 years’ experience in a supervisory/managerial role would be an asset.
-1 year experience working in a project management role would be an asset.

_________________________________

Competition No. 18015

Please apply online at https://sunshineandrainbows.ca

Posted on May 11, 2018

Applications accepted until 11:59 pm, May 25, 2018

Rate of Pay: Annual salary range of $65,500 - $76,900

This is a permanent full-time position

The City of Sunshine and Rainbows thanks all applicants for their interest, however only those selected for the interview process will be contacted.

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City of Sunshine & Rainbows           Manager of Information Technology -	Project Management & Application Support                                  JOB DESCRIPTION

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City of Sunshine & Rainbows           Manager of Information Technology -	Project Management & Application Support                                  JOB DESCRIPTION

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Job Title:  Manager of Information Technology – Project Management and Application Support
Division:  Corporate Services
Department:  Information Technology
Reports To: Director of Information Technology
Status:  Permanent
Affiliation: Non Union

Reporting to the Director of Information Technology, the Manager of Information Technology – Project Management and Application Support assists the Director in the planning, development, coordination and implementation of the enterprise information systems to support both distributed and centralized business operations.  The Manager will be responsible for and guide the day-to-day operations of the Project Management and Application Support team.

-Ensures the services of the team are aligned with the Departments Strategic Architecture and the City’s vision.
-Carries out the action plans associated with Departmental goals.
-Responsible for establishing Project Management methodology and ensuring its adoption throughout IT.
-Responsible for Business Analysis methodology
-Ensure the application support team is effectively utilized to maximize the value to the corporation.
-Ensure application support related help desk tickets are addressed in consultation with the Manager of IT – Helpdesk and Hardware.
-Open Data development and stewardship
-Responsible for but not limited to the following areas:
Custom Application Development
Application Support
Sharepoint Development
Web design/development
Graphic Design
Video production
-Establishes and recommends policies, procedures and standards as they apply to project management, business analysis, and application support.
-Assists the Director in the preparation of the budget and expenditures as they relate to the team.
-Facilitate proper communication in the team, department as well as with internal and external parties.  --Ensures safe work practices are followed by staff.
-Manages team staff including participating in hiring, coordinating, coaching and leading activities and participating in daily operations.
-In conjunction with the Director, conducts performance reviews on assigned staff.
-Responsible for the development and implementation of training plans for team staff.
-Influences and inspires others to achieve individual and Departmental goals and objectives.
-Promotes teamwork within the Department.
-Builds and maintains harmonious employee relations while coaching and guiding employees.
-Demonstrates a commitment to the organization by actively participating in committees, programs and organizational initiatives.
-Liaises with service users and providers to ensure the delivery of exceptional customer service.

-Researches and evaluates hardware/software requirements for the Department and Organization and makes recommendations to the Director concerning acquisition.
-Works closely with the Department Director to identify, recommend, develop and implement projects that support business objectives.
-Acts as a project manager for projects assigned by the Director of Information Technology.  -Prepares RFP’s, bid proposals, Contracts, Scopes of Work and other documentation for assigned projects.
-Makes recommendations on products, services, protocols and standards in support of procurement and development efforts.
-Performs the duties of the Director of Information Technology when required.

POSITION QUALIFICATIONS

SKILLS
-Demonstrated initiative to independently plan, organize, and prioritize workload leading to successful implementation of comprehensive programs in a constantly changing dynamic environment.

-Demonstrated leadership including establishing focus, providing motivational support, fostering teamwork, and empowering others.

-Demonstrated effective oral and written communication with the general public, other Division employees, City Council, and external organizations, agencies, and regulatory bodies.

-Demonstrated success in securing commitment and support for area of expertise.
-Analytical skills to be able to define problems, collect data, establish facts, and draw valid conclusions.

KNOWLEDGE

-Knowledge of City protocol used to manage situations effectively in all areas of the organization and in the community.
-Practical knowledge of the principles and practices of planning and management as related to the team and department.

-Understanding of the division’s management and its link to business strategy and vision.

-Extensive technical knowledge of related Information Technology industry.

ABILITIES

-Ability to apply various management concepts and practices to effectively plan, organize and direct the activities of the Division.

-Ability to establish rapport with people, influence opinions, attitudes, or judgments.

-Ability to resolve issues in a timely manner.

-Willingness to participate in training and self-development programs.

-Willingness to adapt to new technological changes and improvements.
-Working at the highest level of technical support, deals with complex issues requiring considerable latitude and ingenuity for problem resolution.
-Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

EDUCATION

-Grade 12, G.E.D., or Mature High School Diploma.

-Post-secondary diploma, degree or certification from a recognized technical training institute.

-Diploma or certification in Project Management would be an asset

EXPERIENCE
-Requires a minimum of 5 years relevant experience in the field of information technology.
-2 years’ experience in a supervisory/managerial role would be an asset.
-1 year experience working in a project management role would be an asset.

NOTE: The qualifications are not intended to limit the opportunities for interested candidates but provide the candidates with an understanding of the level of expertise required in this position.

PHYSICAL CONDITIONS

The duties of the Manager are carried out in an office environment with some activities requiring travel to other facilities or work sites.

-Sits at a desk using keyboard and office equipment (daily).

-Uses hands, arms, shoulders at various counter heights (daily).

-Stands, walks, climbs, or other movements necessary to attend and demonstrate skills in the work environments of the Division (daily).

-Presents to large and small groups (frequently).

PSYCHOLOGICAL/STRESS CONDITIONS

The Manager’s work load and environment may affect employee emotional or stress levels.

-Interruptions and requests in multiple areas (daily).

-Dealing with upset customers on the telephone and in person (daily).

-Demanding issues involving employees and/or union groups (frequently).

-Participate in group decision making and projects (frequently).

-On call to manage emergency situations, scheduling problems, and operational needs (frequently).

WORK CONDITIONS

The Manager works independently and as part of the team providing support to a variety of people.

-Self-motivated and quality driven to perform independent projects (daily).

-Wide variety of tasks requiring ability to manage multiple projects and make independent decisions (daily)

-Work in a shared and consultative manner with other employees (daily).

NOTE: The conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Director of Information Technology:

__________________________________

Human Resources:

__________________________________

Date:

____________________________