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A Villa Rep's role is to represent the arm of our business that specialises in managing comfortable, welcoming, high spec villa accommodation. So about as far as you can get from the everyday office environment.

Your role will be to ensure that our customers get settled into it right away before helping to give them a holiday they’ll cherish. And, from the moment you set hearts racing with your entertaining welcomes to the all-too-soon farewells, you’ll leave customers with an impression of fantastic service and absolute professionalism. That means offering out-of-hours emergency contact, carrying out regular service visits to our villas, handling requests and complaints effectively and keeping in regular contact with villa owners.

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1, You won't be able to be a club 18 - 30's rep, their season starts before June. Also this is in the wrong forum. Anyway, Thomas Cook recruit high season Escapades reps this is basically 18 - 30's. Starting in June and finishing in September. This season I was a mainline rep in Magaluf (So worked with family's and some youth) below is my typical week. You'll hate the fact that everywhere is so lively until 6AM after two weeks, believe me. Get it out of your head that its 24/7 parties, I was lucky to have one night out a week at the height of summer. And if you're not outgoing don't even bother with Escapes just go mainline your sales will be awful, your CSQ's will come back rubbish and you'll be given all the naff jobs to do in resort. Would advise you to just go for mainline if you aint outgoing, you NEED to have that personality to get the results in the club 18 - 30's resorts, and if results don't come in managers will call it a day with you. But theirs still a possibility to get a club 18 - 30's resort when being mainline, like I did. You'll get placed on where they think you are going to be suited, unless you're Escapades when in that case it will be a 18 - 30's resort.

2, High season Escapades rep, you'd be placed in a youth resort working with youth, so guiding events and working in youth hotels. You'd also be expected to work in the airport when needed. So Escapades is guaranteed for you to work with youth where as mainline isn't. I've got a Escapades 2012 brochure in front of me and its got a few places you wouldn't expect in there, such as Bendiorm, Salou, Cancoon, and Las Vegas. No typical working hours here, you're expected to be guiding events quite often. Also with this block booking is the main sales aim, that means selling a week long of events for a set price. As you can imagine with the PR's, other tour operators, and excursion shops all selling events like this you need to see your guests before any other of the competition do. So that means if you have guests arriving at your hotel at 4AM, you'll be stood outside your hotel ready to hold a welcome meeting. They also do it like this because most people go out on their first night and never wake up for the 10AM welcome meeting, or are too drunk to attend an afternoon meetings

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Transfer reps are very important and they manly accompany holidaymakers to and from the airports and hotels. A transfer rep is normally the 1st person the holidaymakers see to represent the tour operator so they are always friendly and approachable. During the coach down to the resort transfer rep conduct talks on the coach, which include details about the local area and resort.

There are a lot of checks a transfer rep does in health and safety reasons they need to check if the transport is safe and there are no hazards these are there main responsabilities

Meeting and greeting holiday makers at the airport and hotel - organisation

Checking arrivals against manifest -organisation

Direct guests to coaches and taxi-organisation

They accompanies guest on coach

They give welcome speeches and commentary

Checks guest into hotel

Collecting from there hotels at the end of there stay

Directing guest to check in

Stay in check in until staying guest check in

Dealing with problems such as delays and over booking baggage

They have to do a lot of paper work such as accident report form, health and safety report

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You will be expected to troubleshoot problems, deal with difficult requests and usually sell ‘in resort extras’ like après ski events, which you will normally have to organise and run as well. Day to day duties will include:

Running airport transfers on change over days. -c

Organise ski and board hire. - o

Ensure that chalet staff have everything they need. - c

Not so glamorous duties, especially during the early stages of the season will usually include driving around moving things, clearing snow, picking people up from airports, collecting local information and setting up chalets and crèches (usually the basement of a chalet).
Each day you will be expected to visit all of your chalets to see your guests. This is the time when you can chat to them, ask them about their day skiing and to suggest après ski activities. The perfect opportunity to get to know your guests. It also allows them to come and talk to you.

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Responsible for the campsite. A campsite rep is very similar to a family rep, however you will be responsible for putting up and taking down the tent as well as cleaning the guests accommodation. They offer camping style holidays across Europe.
Duties are to prepare guest accommodation, welcome guests upon arrival & to be on hand through their stay to deal with any eventual problems.
They will also deal with:

Answering customers complaints and queries.

Completing paperwork.

Accommodation health and safety checks.

Welcome meetings/selling excursions.

Transferring guests to and from the airport.

Guiding excursions.

Montage & De-montage (Putting up and down tents)

Cleaning guests accommodation.

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A Children’s Representative role is to entertain the younger guests on holiday.  A Children’s Representative may be required to work with children aged from babies up to young teenagers.
A rep working within this role must have lots of energy and a natural affinity with children but they must also have the confidence to deal with adults as part of the role will also include a lot of interaction with the parents.Children's reps are responsible for making sure that family holidays are an enjoyable experience for parents and their children. This can also included; *Organising and supervising activities

*Telling stories

*Interacting with parents

*Helping out with welcome meetings.
* selling excursions
*manning airport transfer coaches

preparing activities to the kids
responsible for the children.