# data[].attributes.body
In your sector, what have been the predominant technology changes over the past 20 years? (please include your name)

# data[].attributes.body
In your sector, what have been the predominant learning and education models used over the past 20 years? (please include your name)

# data[].attributes.body
Within the college system, the adoption of a Learning Management System has been made a significant difference in how education is delivered. It has allowed for a more consistent experience across programs and has provided a "one-stop" location for course materials, communication and assessment.

# data[].attributes.body
Our three main learning models at Algonquin College are Face-to-Face (traditional), Hybrid (a combination of face-to-face and online learning), and Online Learning. Another key learning model is Experiential Learning which allows students opportunities to practice and demonstrate the knowledge they have gathered in the classroom in a real-world or simulated experience.

# data[].attributes.body
In the web development field, it all started with the self-education due to lack of organized education J

Classroom based learning combined with technology

For the last couple of years all the above provides options to get into the web / app development, as well as the following:

-      Online video tutorials / YouTube / Lynda.com / Udacity / Udemy

-      Growth of online education with accredited and non-accredited institutions

-      Bootcamp type of trainings with many project-based learning with BYOD

# data[].attributes.body
In high school, the technological shift in education has been tremendous. I have been teaching for 12 years and the beginning of my career was a shift to add technology to your presentations (teacher centered). This would be using presentation tools such as power point and smart boards projectors. The biggest change in the past few years is the students are required to bring their own devices and the learning is a student-centered approach.

# data[].attributes.body
In our high school, we have made a fundamental shift from teacher centered instruction to a student centered, inquiry based model. With the use of technology, this provides the student with independence to pursue a question or curiosity and develop their own path of learning. In addition, we have implemented experiential learning to help support our curriculum to help provide the students are more meaningful and authentic experience to support their learning.

# data[].attributes.headline
Everything happened in the last 24 years

# data[].attributes.subject
Everything happened in the last 24 years

# data[].attributes.body
My broad “internet / web technology / web development” sector is young, only 24-25 years old… Everything happened:

World Wide Web arrives - 1994

‘Digital Age” – 1995 – 1999

Emails – (Hotmail 1996)

Instant Messaging – (ICQ 1996)

Search – Google (better search algorithm)

Peer-to-peer file sharing - Napster

Mainly dial up connections

“Social Networks” – 2000-2004

While chat rooms and instant messaging proved popular in the preceding years, social networking sites started to emerge offering alternatives to chat rooms and instant messaging

Wikipedia – 2001

iTunes - audio

Skype and other voice of IP

LinkedIn – 2003

MySpace – 2003

Facebook – 2004

Gmail

Blogging tools

“Smart Phone revolution” – 2005-09

Still nearly half of all subscribers used dial-up internet with DSL growing in popularity. Still only a small per cent enjoyed speedy access.

YouTube – video sharing

Twitter – microblogging

iPhone – App Store

Android

“Internet for social good” (2010 –)

Fast connections

Internet is accessed mainly via different mobile devices especially in China, India, Africa

VR

Augmented Reality

# data[].attributes.body
The change in technology seen in K-12 schools has been huge in the last 20 years. TV carts and computer rooms are now replaced by smart boards, Ipad carts, laptops and cellphones. The daily access we have to technology now allows us to use technology multiple times a day, as compared to 20 years ago where we would have to schedule our turn around the rest of the school. Currently I work as a DL teacher, where almost all of our courses are solely online.
I would imagine if there was a DL equivalent 20 years ago, it would be a photocopied package of course notes and assignments.

# data[].attributes.body
Over the last 20 years, predominantly the traditional face to face, teacher driven model would have been the most widely used. In the last few years, we are seeing a large shift towards, student centred activities, problem solving, project and inquiry based assignments. This shift is possible partially due to the access of technology that allows for more freedom within the classroom.

# data[].attributes.body
I have been teaching in Trades training now for almost 10 years. There has been significant changes in technology just in the past 10 years, let alone the past 20.
In mine time I have seen:

Document cameras replaced overheads. This allows me to show the whole class an item instead of passing it around. Or to show them something out of the textbook.

Online video.  To me this is one of the biggest and most valuable changes.  The students now have access to other ways of learning topics.  It also allows me to post lessons online for students who may have missed class or are struggling with topics.

Social media.  Social media can be a powerful tool for students.  Online communities provide help and support.  It is not just a place for students to get distracted.

Online assessment tools.  Tools such as Kahoot and Socrative are fun for the students and help us as teachers assess the areas where they may be struggling the most.

In my opinion it is a very exciting time to be an educator. I don't think anything beats face to face time with a teacher who cares. That being said there are a multitude of tool that can help make the process easier and more fun for teachers and students alike.

# data[].attributes.body
For the past 20 years the predominant teaching method has been the "sage from the stage" model. It is top down. The instructor is seen as an expert and as a boss. The students are there to glean knowledge from them.

It seems like this is still the predominant method used. There seems to be a growing contingent of trades teachers that are finding value in the student centered model. There is a lot more room for discussion and troubleshooting with this method. Students seem to learn better from themselves than they do from a traditional lecturer/student hierarchy.

# data[].attributes.body
In the healthcare sector there are probably too many innovations to count. That being said, there is one in particular that I feel impacts the largest number of patients, physicians nurses, administrative staff, allied health professionals, etc. and that is the evolution of the Electronic Medical Record (EMR). EMR's are not a new innovation, however the amount of information and detail going into the EMR's are becoming quite substantial and the automation of notifications is allowing for greater impacts of health. Your EMR once only held the most recent information about your health, now the information about your parents helps assess your risk of developing specific illnesses, your mental health is being taken into consideration, you work, stress levels, exercise, eating habits, are all not becoming part of a heath system that can analyses the data and help the physician create a plan to your greatest benefit. This helps keep people out of hospitals as they are now actively taking a role in their own health. For the first time patients are being given access to their own health records to be able to check for accuracy and their own risk assessment. The latest endeavour is creating an EMR that is universally connected to all practices, clinics, specialty care, and hospitals so that each patient has one source of truth when it comes to his/her health history.

# data[].attributes.headline
Digital Marketing (working and teaching)

# data[].attributes.subject
Digital Marketing (working and teaching)

# data[].attributes.body
·       In your sector, what have been the predominant technology changes over the past 20 years?

Previously I worked in Digital Marketing which didn’t even exist 20 years ago. With teaching these concepts I’m teaching things that have only really existed in regular use for just over 10 years with the introduction of Facebook, Twitter, etc.

The internet itself has really only been public since 1991 and at that point it wasn’t widely used so I supposed the internet as we know it has been the biggest change in the my sector. That includes the marketing and the education sector.

·       In your sector, what have been the predominant learning and education models used over the past 20 years?

A lot of people in the field of digital marketing simply learned on their own. It was a lot of trial and error and learning from each other which meant there were less models and not a strong pedagogical approach. This lack of formal education has led to a lot of inquiry based learning and collaboration.

# data[].attributes.body
·       In your sector what do you see as the next “big” technology in the next two years?

I think there will also be more of a connection between companies and educational institutes to teach their technology and to give learners the ability to learn on real tools so that they are more able to function outside of the education world. This connection between practical and educational will have a closer and tighter connection. I also believe the bigger technological advances will come in the form of better LMS systems to allow educators a better opportunity to pull learners into the subjects rather than pushing it out to them.

·       In your sector, what do you see as the next move in learning and education models in the next two years?

I think within our sector the “big” technology will be software and programs to allow for micro credentials within accredited programming. I think this will cause a move towards a more blended approach to learning which will give way to a more anytime, anywhere style of learning and a further move from the sage on the stage style of teaching.

# data[].attributes.body
Increased internet speeds and new collaborative tools made distance learning possible. Distance learning evolved in many forms: eLearning, webinars, virtual classrooms, online collaborative learning tools, gamification (such as Second Life). LMSs and rapid eLearning authoring tools (such as Articulate Storyline, Articulate 360) allowed companies to convert instructor-led content to eLearning.

As a result, organizations deployed increased numbers of online courseware that became more and more engaging through the use of high quality graphic design, animations and videos. This came about as there was considerable discussion in our industry regarding learning and social styles. Corporations  welcomed the X and the Y generations who managed to leverage and master online and mobile technology, compared to the baby boomers.

Therefore, in order to meet their learning expectations, past workplace learning practices have been challenged significantly.

# data[].attributes.body
Globalization, increased competition, downsizing, restructuring, subcontracting, joint ventures have been putting pressure for more performing and corporate objective-aligned workforce. HR and Training teams put effort in developing workplace competencies which identified skills, knowledge and attitude gaps.
It was therefore necessary to design appropriate training programs to ensure employees have the necessary skill set to respond to today's challenges, reduce errors, improve safety and on-the-job performance.

# data[].attributes.body
In the College environment the greatest technological change has been the move to a digital learning environment, not just for online, but also for F2F classes. Students hand in their assignments online, hard copies are not accepted anymore. All grades are recorded in an online grade book and all classes have a Moodle shell as a course resource site. Teaching in the classroom has moved from using overheads, writing on the blackboard or Flipchart to using powerpoint. Instructors use videos to enrich their class content and to make the learning environment more diverse. Students take notes on their iPads and laptops, and instead of coming together in social groups face to face, students have their on social media groups on facebook. Technology has quietly taken up space in all areas of a College environment. It has brought diversity to the learning environment and it has closed distances between learners.

# data[].attributes.body
The early years, the education of 0 to 5 year olds, teaching has moved to a inquiry based model over the past 15 years. Children are viewed has capable and born learners. They are also seen as having autonomy over their own learning and being collaborative contributors to their learning environment. This view of the learner has now found its way into adult education. Instruction in secondary education has moved from the traditional lecturing to a highly interactive and engaging classroom. Assessments are authentic, lined up with the learning outcomes of a course and students are often asked to do their own and peer assessments. I have courses in which up to 35% of a grade are now based on a self and peer assessment. Learners are viewed not as empty vessels needing to be filled, but as active contributors and participants in their own learning.

# data[].attributes.headline
Over the last 20 years, particularly in Taiwan, every part of school education is centered on teachers and initiated only by teachers. Students tend to be more passive in education scenarios and their learning process. However, in recent years, we have seen and also got involved in the huge shift at school, where students are now launching many activities, sharing accountability and initiating to find and solve the problems as a result of the help from technology and internet. Internet and online resources kind of become teachers as well. Nowadays, it's common to for teachers to incorporate online resources into their teaching to better improve the way of learning.  

# data[].attributes.subject
Over the last 20 years, particularly in Taiwan, every part of school education is centered on teachers and initiated only by teachers. Students tend to be more passive in education scenarios and their learning process. However, in recent years, we have seen and also got involved in the huge shift at school, where students are now launching many activities, sharing accountability and initiating to find and solve the problems as a result of the help from technology and internet. Internet and online resources kind of become teachers as well. Nowadays, it's common to for teachers to incorporate online resources into their teaching to better improve the way of learning.  

# data[].attributes.headline
Social Network, Online Collaborating Platform, Youtube, Distant learning Tool

# data[].attributes.subject
Social Network, Online Collaborating Platform, Youtube, Distant learning Tool

# data[].attributes.body
Social Network and online collaborating platform have played a significant role in students' learning. The team work and online discussion can now be conducted with less and less distance and time constraints.

Another tremendous change is online video sharing platform, particularly Youtube. Youtube has been the most popular resources for students to search learn on their own. It has also become a channel that students can share their learning results with others in the most creative way.

Finally, online distant learning has substantially grown in recent years. Perhaps ten or twenty years ago, fully online distant learning sounds unrealistic with many down sides. However, with the advent of many technology tools, many of courses in college can be taken via fully online delivery or blended delivery. This has also bridged the gap between different social classes where people can access to the resources without geographic or financial limitations.

# data[].attributes.headline
Technology changes in the Financial Services Sector over the past 20 years

# data[].attributes.subject
Technology changes in the Financial Services Sector over the past 20 years

# data[].attributes.body
There has been so many changes over the past 20 years in the credit union system as it relates to technology disrupters and game changers.  For example, we are able to make cheque deposits with a an application called deposit anywhere right off your smart phone or iPhone.  All you do is log in to online banking, select the picture image of the cheque and DEPOSIT!  Another one is we can complete transfers with our computers or phones via e-Transfers to anyone in Canada, with simply just an email address or phone number.  We have also seen how you make payments for goods and services evolve to include apple pay and dashbands.  And finally walking in to a branch is very different ... one can argue do you even need a physical foot print of a branch.  With online banking, contact centres, banking apps with alerts on your phone, automatic credit and debits and digital conceriges helping members do a variety of transactions without the need to interact with a live person face to face.

As for specifically learning in the space of our credit union, we have seen many shifts with employees working from home.  The shift of less with more.  The mitigation of risk, ensuring our staff are competent in their roles.  We have evolved to simple and accessible LMS systems, accessible via anywhere in the world to on your phone through a mobile app.  We have shifted away from classroom training to virtual classrooms, whether they are live and/or recorded.  We have micro videos and e-Learnings requiring less time to complete, with application level assessments.

We depend more on our intranet and internet for low level basics knowledge, for individuals to get this information is easily accessible.  We focus on more real time search results where they can locate basic information.  We focus more on moderately complex skills and up, teaching more at the level of critical thinking and decision making and what it means to them in situations on the job.

Super exciting times!

Dorothy Sidhu

# data[].attributes.headline
Predominant learning and education models used in my organization.

# data[].attributes.subject
Predominant learning and education models used in my organization.

# data[].attributes.body
Modalities of learning have shifted over the past 20 years where we have seen a pendulum swing from classroom training to virtual training.  We have moved in to space of introducing in the past 5 years, more e-Learnings, podcasts, videos, as well as live e-Classes and live to recorded webinars.

We have also made a concentrated effort to have a strategic voice as not only seen as learning and development, rather a partner in solving company problems and how we can work together to help.  We hear more of the language around 'we are a learning organization.'

I feel we are also much more accountable to specific competencies we are developing out and needing to build a direct sightline to our ROI's and working with organizational metrics; aligning how and what we build and implement in learning has a direct and/or indirect relationship to employee engagement, retention, succession planning, goals, and member satisfaction.

In respect to models we are using Blooms as it relates to what and how we build from recall to application level learning.  We use our 70-20-10 method around on the job training, social learning and formal learning.  We also weave in A LOT of sustainment to support the transfer of learning within 2 days, 2 weeks and 2 months.

Dorothy Sidhu

# data[].attributes.body
Our health care professionals were at one point responsible for their own continuous learning. This was before the College of Physicians and Surgeons of Alberta (CPSA) and Alberta Health Service (AHS) stepped in and mandated continuous improvement among both frontline workers and admin. This began clinic assessments and in-class education opportunities as well as the MyLearningLink (MML) online learning portal. These still have their shortcomings as in-person classes are difficult to gain ubiquity in rural areas and the MML are only accessible behind the AHS firewall, stopping those outside of AHS from being able to access the same resources, such as Neloxone kit training. This gap lead the way to using the Absorb portal to allow non-AHS clinics and health care professionals access to the same online courses.

# data[].attributes.headline
CONSUMER ELECTRONICS   AS EDUCATIONAL TOOLS

# data[].attributes.subject
CONSUMER ELECTRONICS   AS EDUCATIONAL TOOLS

# data[].attributes.body
Changes one predominantly witnessed were as follows: the maturation/progression of digital tools from analog based tools, as chip and pixel arrays became more precise and affordable. Consequently, this sparked the phone revolution which one observed from the late 90's to the present as well as the  displacement of the camera by the ...

# data[].attributes.body
Clearly, the Communicative Method focusing on the four skills (Listening/Reading/Writing/ Speaking) were fully implemented and have become entrenched as the core foundation of education and assessment.

# data[].attributes.headline
Tech changes in my sector over the last 20 years.

# data[].attributes.subject
Tech changes in my sector over the last 20 years.

# data[].attributes.body
I have been in shelter work for the past 20 years and we just started digitizing all records beginning in 2012. Up until 2015, case work was pen to paper.  We didn't start to explore virtual teams until housing retention program teams needed to have a better way to connect and collaborate. In the last three years, my sector has moved from paper files to digital, face to face meetings to Zoom virtual meetings. Email and text as primary methods of communication and classroom training sessions to online training. We are definitely late to the party but are determined to not be left behind.

# data[].attributes.headline
Predominate education methods in the last 20 years

# data[].attributes.subject
Predominate education methods in the last 20 years

# data[].attributes.body
My sector has relied predominately on outsourced training that are facilitated in classroom style. Very recently. in the past three years, we have moved more and more to online training that is self paced and ultra accessible.

# data[].attributes.body
I still remember when the instructor/professor used the overhead projectors, reel film and chalk boards when teaching dental hygiene. Now, we are using the Smart boards, projections from our laptops, using the Blackboard learning platform, using video streaming during demonstrations.

# data[].attributes.body
The learning models that our college has implemented are face-to-face, blended learning and online learning. In most of our other programs, we have experiential learning especially hands-on learning.

# data[].attributes.body
In your sector, what has been the predominant learning and education models used over the past 20 years?

Over the past 20 years, we have witnessed an explosion in the resort, hotel and hospitality industry. With this came mergers and restructuring. 2015 we observed Starwood merger with Marriott. 2016 we also witness Accor merger with Fairmont. Over the next several years a restructuring is continuous and ongoing. They have downsized in some regions and had an explosion to development in Asia and the EAU.
Gap analysis is exercised to be able to train out the gaps moving forwards. Looking at each associate as individual unique learners, training to designed to interactive to build on their KSA.

Learning is reinforced through hands-on allowing the associate to transfer theory into context. Allowing time for the associate to link the new chunks of information from prior knowledge. By incorporating emotional intelligence into the learning process, it provides an emotional stimulus to the assocaite where it has a better chance of being retained for longterm memory. And lastly, we highly recommend reflection, which is a key component of the learning process. Group discussions or writing in journals allows the learning to be stored in the long-term memory.

Rolling out a group and individual training sessions allow the hospitality industry to be able to react in times of mergers, guest resolution, and provide an experience or product like no other.

Just my thoughts, Rachelle Williams

# data[].attributes.headline
Learning in the Resort, Hotel and Hospitality Industry

# data[].attributes.subject
Learning in the Resort, Hotel and Hospitality Industry

# data[].attributes.body
In your sector, what has been the predominant learning and education models used over the past 20 years?

Learning in the Resort, Hotel and Hospitality Industry

Over the past 20 years, we have witnessed an explosion in the resort, hotel and hospitality industry. With this came mergers and restructuring. 2015 we observed Starwood merger with Marriott. 2016 we also witness Accor merger with Fairmont. Over the next several years a restructuring is continuous and ongoing. They have downsized in some regions and had an explosion to development in Asia and the EAU.
Gap analysis is exercised to be able to train out the gaps moving forwards. Looking at each associate as individual unique learners, training to designed to interactive to build on their KSA.

Learning is reinforced through hands-on allowing the associate to transfer theory into context. Allowing time for the associate to link the new chunks of information from prior knowledge. By incorporating emotional intelligence into the learning process, it provides an emotional stimulus to the assocaite where it has a better chance of being retained for longterm memory. And lastly, we highly recommend reflection, which is a key component of the learning process. Group discussions or writing in journals allows the learning to be stored in the long-term memory.

Rolling out a group and individual training sessions allow the hospitality industry to be able to react in times of mergers, guest resolution, and provide an experience or product like no other.

Just my thoughts, Rachelle Williams

# data[].attributes.headline
The Predominant Technology Changes in The Hospitality Industry 

# data[].attributes.subject
The Predominant Technology Changes in The Hospitality Industry 

# data[].attributes.body
In your sector, what have been the predominant technology changes over the past 20 years?

The Predominant Technology Changes in The Hospitality Industry

The resort and the hospitality sector is a fast-paced and competitive industry. The best way to become a market leader is to exceed all guest expectations. Providing continued training and development affects the properties bottom line. The hospitality sector realizes that continuous customer service training is the key to their success.

Past traditional training can be still valued, known as face-to-face training.  Many Multinational Corporations (Fairmont and the Marriott) have developed and are continuously developing on their intranet sites to provide additional ongoing training for their associates. Ceridian Dayforce and Resolver are just a couple of newer technologies that are being utilized by more independent resorts. Many of this new technologies are designed to upload a learning and training component. Enhancing and implementing fun and interactive health and safety, as well as ongoing service training elements. This can be designed to assist with succession planning where it also motivates the associates to strive to obtain personal development quarterly goals.

Just my thoughts, Rachelle Williams