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For this Padlet you have 8 minutes to try to post 2 contributions.  One for the Loyalty column and one for the Interaction column.  Then random students will be called upon for 7 minutes to explain the posts and to lead a class discussion. The link to the next Padlet is here below in the next post.

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How do you create loyalty among your online customers?

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How do you create loyalty among your online customers?

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What is "online" loyalty?
What are common methods employed?
Are some types of loyalty tactics better or worse for certain types of websites, online services, or websites that sell products?

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How can people interact with your online presence? 

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How can people interact with your online presence? 

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There are numerous ways that people can interact with your online web properties, channels. Please list 1 - 2 types of interactions possible online. What are the advantages and disadvantages of your suggested means of interaction?

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Follow this link to our last interaction today https://padlet.com/crmteam0/bfk581pktjtg

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if you continue to shop at the same website, you can get discounts or other advantages when you purchase other things/items on that same website

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if you continue to shop at the same website, you can get discounts or other advantages when you purchase other things/items on that same website

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have an online customer service via a live chat

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have an online customer service via a live chat

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make sure that online buying goes smoothly, and there is no problem between paying and getting the product/service

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make sure that online buying goes smoothly, and there is no problem between paying and getting the product/service

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http://themthdegree.com/branding/building-brand-loyalty/

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How to increase customer loyalty online? 

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How to increase customer loyalty online? 

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https://socialtriggers.com/customer-loyalty-online/

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https://www.google.nl/amp/s/articles.bplans.com/seven-creative-ways-to-engage-with-your-customers-online/amp/

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Make a community website where customers as wel as employees can make posts and interact with each other

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You won’t always be able to see customers face-to-face, and nowadays in many instances you won’t even hear a customer’s voice.

That doesn’t exempt you from the need to be able to read the customer’s emotional state and intentions. This skill is essential because you don’t want to lose a customer because of miscommunication.

Wherever possible, look, listen and read for subtle clues about the customer’s current mood, patience level, personality, etc. This will go far toward keeping your customer interactions positive.

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Offering customer service by social media (e.g. Facebook chat, Twitter, Whatsapp)

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Offering customer service by social media (e.g. Facebook chat, Twitter, Whatsapp)

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Setting a goal for customers to achieve

Deciding what the action will be to progress

Pitching the artificial advancement as a bonus