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Laporan Akhir Latihan Industri (PDF Document)

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Laporan Akhir Latihan Industri (PDF Document)

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Laporan Akhir Latihan Industri (Word Document)

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Laporan Akhir Latihan Industri (Word Document)

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https://youtu.be/ETLms3byF2U

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Borang Semakan Padlet oleh Penyelia Latihan Industri

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Borang Semakan Padlet oleh Penyelia Latihan Industri

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Borang Semakan Penyelia Latihan Industri.jpeg

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Today is the last day i am doing internship in Pantai Sri Tujoh Resort. I have nothing much to do today. I am ask my boss to check my padlet and sign Borang C.

I am so grateful for applying as internship student here, Pantai Sri Tujoh Resort. They are too nice and very friendly to me. I am hope that we will meet again. Thank you for everything ;)

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Today, i am just answer call from customer and take the booking date for wedding. As usual, I block the date under the customer's name and list down her phone number for contact if anything.

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Public Holiday (Nuzul Al-Quran).

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Off day.

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Off day.

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I do not have anything to do, so I am continuing promote the accommodation offered here by email to the schools. This known as marketing strategies.

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For the third day, i am still promoting to the schools by email the brochure with the prices for each chalets and halls. We want to attract more school to come here especially schools that have never come yet.

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Public Holiday (Wesak Day).

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Today I am still continuing email for each school in Kelantan by promoting our accommodation here. We are accepting any events that they want to held here such as school seminar, school camping, workshop and so on.

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I need to find out the email for each school in Kelantan to promote our chalets and facilities. I have email together with brochure for easier them to refer on what accommodation we offer here.

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Off day.

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Off day.

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Today, I am just doing by answer customer calls and take their booking. As usual, their name and phone number have to be listing down on booking book. Easy for us to contact them for confirmation booking and else.

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I have nothing much to do since Ramadhan month. There are only a few task that I did. So today I am helping the staff by folding towels, blankets and pillowcases. And then placed them neatly for easier us to take them when need it.

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Because there is nothing much to do during I am helping out the staff by cleaning and sweeping the office floor.

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Today, I need to recheck and ensure each receipt number is matching to the tenant that have been listed. The amount and their date of paid also I have to ensure is correct.

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Today, I need to calculate and key in the amount of swimming pool collection in excel. I only doing for March cause for January and February have been updated by other staff, Kak Mirah and Kak Ha.

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Off day.

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Off day.

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During this Ramadhan, working hours is different than usual. Sunday to Wednesday; we will work until 4.00 p.m while on Thursday; until 2.30 p.m.  Resort office is closed during night for tarawih prayers. So the customers will be informed earlier of our working hours.

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During this Ramadhan, only a few of booking and event we receive.  Mostly customer calls for booking on next month, Eid While events, they booking hall for weddings and family gathering for next month and above. On this month, just a few of tasks that we need to do rather than before that quite busy to handle.

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My boss asked me to list of damaged item of Pantai Sri Tujoh Resort in Microsoft Words based on notes that give by my boss. My boss and his staffs have checked all the items which one is still in good condition and bad condition. So what i am to do is just list the damaged items with their codes number in Microsoft form. Then, after my boss has checked it, i print out the form for my boss and email to Majlis Daerah Tumpat.

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I am continuing on what staff record in chalets register book. I write the IC number, address and phone number for each customers' name that have wrote by my staff, Kak Ha.

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Public Holiday.

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Off day.

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Offday.

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Public Holiday

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Offday (Polling Day)

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Today, AADK (Agensi AntiDadah Kebangsaan) Tumpat have settled their program in Dewan Teratai and will check out the chalets. After he checked out, we give the invoice to him for payment.

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We also received booking from booking.com. We will block the date on customer want. Customers usually booking through that, so we need to check it always.

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As usual, i will record first all the customers' name and receipt number (in chalets register book) according to receipt book, then i will list their IC number with their address according to photostat copy. Easy and fast by doing that.

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Offday.

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Offday.

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Today, i am helping out the staff here to fold the towel and blankets and placed them neatly. Easy for us to take them when need it.

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When i am record each customers' name in chalets register book, i am also need to calculate again the prices of each chalets they checked in. it will be easy for our job and the audits by doing that.

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Public Holiday (Labor Day).

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SMK Kuala Krai has checked out on Saturday, so i need to help them doing laundry. Too much blankets, pillow case, towel and so on for laundry. Here, there are three washing machine (1 auto machine, 2 manual machine) so it will be quick to ready. Besides, we have a dryer machine to quick the progress.

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Because of pond coupon and paddle boat coupon only a few has left, i have to prepare them. Before i cuttings them, i need to cop them under Majlis Daerah Tumpat. Later then, i stapler them (2 pond coupon and 1 paddle boat coupon in a set). Yesterday, SMK Kuala Krai has checked out, that is why these coupon only a few left. We gave those coupon to teachers who have bring together their children here.

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Offday.

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Offday.

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The staff here quite busy and so am i. The housekeeping staff need to check again and service the chalets that booking by SMK Kuala Krai. They will coming over around 11 a.m. Once the chalets are ready, we allowed the teachers to check in the chalets earlier. I am quite busy to handle payment  for each chalets. Before the teachers give their payment, i need to photostat their IC and list down their phone number to easy contact if anything. Like before for other customers, i also did the same thing too.

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I am helping out the staff (room cleaners) to check over the chalets that booking by SMK Kuala Krai. They booking chalets almost 40 rooms. Their program will be held tomorrow . So better for us to service the chalets early.

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If customers cancelled their booking, i will delete it by using liquid paper and offer to another customers when they want that date. Same like customer who want to change their booking date to another date, i will do the same thing too. Easy for us to know and refer by that.

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I am record each customers' name that have check in until today in chalets register book. This book will be giving anytime to the audit when they come over to the resort. They will come anytime when they need to check all of these. So, be ready before it late

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Today i am cleaning up the closet for easy the staff looking for the things they need. The closet is for things like screwdriver, hammer, light bulb, nails and anything relate to mechanical stuff. It takes me for 1 hour to finish it. I am so relieved after it looks much better than before, clean and tidy.

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Offday.

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Today, i am helping out the staff cleaning the store.  The store is for keeping blanket, pillow case, bed sheets, table cloth (for halls) and others. We are cleaning up the store for it looks tidy and easy for us to take the things we want for chalets and halls. It takes almost hours for us to clean up the store.

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Offday.

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Pantai Sri Tujoh Resort also collect stall rent money from their surrounding because the place is own by Majlis Daerah Tumpat. The money that have collect will giving to Majlis Daerah Tumpat. The seller need to pay RM300 per month. For those who still have not paid yet, we will giving a notice letter from Majlis Derah Tumpat as their reminder.

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For March, the list of customers has checked in,  i record in computer. Every month, the list of the customers should be key in through computer. It includes with the receipt number for every customers, the date they checked in, chalets' name and the prices too. While for January and February, my staff and i have settled th

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The event order that have listed, they will be pinned on the board. The event order paper will be pinned on before the date of event, easy for staff prepare the hall earlier according to the requirements the customers wants.

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On 26th April, SMK Kuala Krai will doing their school camping for 3 days 2 night. They have booked chalets for teachers and a hall (Dewan Terbuka) for their program. My job is to ensure the list of chalets (with prices) they booked is exact with the list from their principal want. Each teacher for the chalets are not same on how long they will stay, so i need to make a list to separate on days they will stay for easier us to know what the price they will pay.

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Off day.

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Off day.

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I gonna call DUN Pengkalan Kubor to make confirmation about their event whether they want to proceed or not their event. If yes, before create the event order, i need their details includes of their time during the event and the event requirements. After i am done make confirmation, they said they confirm to proceed the event, so my job is create the event order like details they give to me.

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Today i am continuing what i am did yesterday cause my boss asked me to add on some details in the report. After finished, i give to my boss to check it. Then, i print out the report to give to my boss and then i email to Majlis Daerah Tumpat as their reference.

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Today, i am doing cleanliness report according the result that my boss had survey for three months since January until March. The result is according the area of Pantai Sri Tujoh. There are three stage for deciding the cleanliness from A to C; A for clean, B for standard and C for dirty.

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I am still remember the first day i come to this resort. I am really nervous with the new environment, the surroundings. But i keep breathe in and out to calm myself. I am grateful cause the staff here really kind and friendly. So easy for me to ask their experience after too long work here.

I am never forget the first day is the first thing i did is remember the prices of each chalets, halls, barbeque, football field and others. Once remember the prices, easy for me to explain for the customers.

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Before i create event order, the first thing need to do is confirmation date with the customers whether they want to proceed or not their event. If not, we would like to offer the hall for another customer. Here, customers more prefer doing their event in closed hall which is Dewan Bunga Raya and Dewan Teratai. So if they cancelled the booking, we would like to offer the hall for other event.

After call the customer, he confirm to proceed, so my job is create the event with the requirements he need for the event. The other staff will refer this event order for hall preparation.

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Off day.

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Off day.

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Today, cause of pond coupon and paddle boat coupon is not enough, i need to add on before many customers will come. We will give pond coupon for family who bring together their children and paddle boat for tenagers and above.

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As usual, i will record each customers' name that had checked in through chalets register book that will check by the audit. The receipt number also i have to ensure that i write is in order. Not only that, the ic number, customers' address and phone number also have to write too. The audit want to check all of these.

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Today, i am key in the list of customers that had check in. The receipt number also we key in together for easier us to check it again. The receipt book is not only for chalets booking but for rent stall payment too. So i need to ensure what i am doing is right without mistakes.

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My other job is to ensure that all of the staff here asked me to do is settled. Anything related to booking, key in the customer details, make confirmation deal with customers, ensure all the chalet keys that checked out by customers are enough and others. Today i am also photostat brochure for easier us give to customers especially when they need it to make booking on another time.

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Today, i am checking and complete the customer details includes their address which easy to know where they comes from. And for sure we listed down how long they stayed/booked the chalet. Easy for staff to know and the audits to check it.

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Off day.

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Offday.

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I am also key in the customers' invoice

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Each chalets have emergency phone number that easier for customers contact. It is brilliant idea and should be practice by other resorts. Certain resorts that i have being there, their room do no have these number. Hard for us if anything happens.

Here, resort opened from 8 a.m until 10 p.m. So if anything, customers will contact direcly to phone number office. The security guard also being here for 24 hours. So do not worry. Your safety is our priority.

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The staff will left a note to me handle. If not, they will wassap me personally and tell everything that i need to. Today, the note is related to chalets that will check out before 12 p.m. I need to ensure all keys are enough for room cleaning service. If the customers walk in and want these room, easy for us cause the rooms has been service.

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My boss asked me to write the office phone number (wassap) on business card because the old number already expired. Easier for customer contact through whatsapp. I will check the phone if any whatsapp from customers and if it related to payment, i will asked my boss or other staff first.

Everytime, when customers call/ walk in, it is our job to asked their phone number and photostat their ic. Easy for us contact their number if anything occurs.

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Offday.

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Today, i am working. Like before, every Friday i do not have to work because Pantai Sri Tujoh Resort is under government. So the practical student do not need to work on weekend. But today cause of this month (March) especially this week is holiday season, so i need to work.

I am also has finish the swimming and paddle boat coupon. I need to stapler the coupon together; 2 swimming pool and 1 paddle boat. The swimming pool only available for kids but for paddle boat is everyone can ride it. The price for riding paddle boat is RM10 but they only have to pay RM8 cause the coupon is already for RM2. While the swimming coupon is only free for 2 kids. If they have another kids, they have to pay.

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After 4 days i went to Kedah with my family, now i am back here, Kelantan. I am back as my routine as a practical student. I am doing job like usual, answer calls, taking booking, key in event order in computer an so on.

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-Family Vacation, Kedah

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-Family Vacation, Kedah-

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-Family Vacation, Kedah

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-Family Vacation, Kedah-

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Offday

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Offday

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If my boss is not around, he will sign first the receipt and easy for me give to customer when he make payment. My boss is quite busy especially when he has to go to Majlis Daerah Tumpat office. He has to leave the resort for my other staff. Anything that he want to ask me to do, he will wassap me. My another staff also will doing like that or they will leave a note on a table for me. And i am just follow like they ask to do. Simple and easy.

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Today i am also photostat about 20 copies of slides for my boss. He need it by today cause he has meeting to attend tomorrow. The slides related to whole of Pantai Sri Tujoh Resort and he has to present it tomorrow at Majlis Daerah Tumpat office.

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On 28 March, there is an event will held here which is 'Persatuan Nelayan Kawasan Tumpat'. Their event will held in 'Dewan Teratai', a medium hall. So, my duty is write the full details of the event and their requirements in Event Order document. Then, the details, i print and clip on the wall so easier for the staff prepare the hall before the event happens.

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Today i am also listing the details of customers with the types of chalet they booked to audit book. The audit will check later. I will ensure everything i wrote is correct without any mistakes.

As usual, my duty is answer call from customers and deal with them. When related with events' requirements, i will double confirm with the boss first before deciding to customers. If my boss is not around cause of meeting or emergency leave, i will asking my other staff here.

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This march, too many customers booking halls for their events such as wedding, meeting, talk, interview session and family day. That is why we as staff prefer to customers to call earlier before their date and hall grab by others.

Here, there are three halls which is the small one (dewan teratai), the biggest (dewan bunga raya) and open hall (dewan terbuka). The prices of each halls are different depends on events they held.

Before the date of their event comes, we will confirm first with them either they really want or not. If not, we will open to other customers for we list the booking details.

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Offday

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Offday

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As usual morning, i need to check the chalets that will check in by customers in booking list. I place the keys on the table with the small notes which chalets that need to recheck before give away to customers by 2 pm. Here, there is 3 women that take care everything the whole of chalets. But if they did not have enough time to settle the chalets, Kak Ha i will help them to finish before the customers come.

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Today i have also doing laundry. If they are too busy to do another job, i will help them to do laundry. It is not difficult as we thought, it is simple and easy. Just doing like we are at home, helping our mother.

After that, i am continue as my routine job. Answer phone calls and explain to them clearly. Since that day until today, i have know lots of customers attitudes. So be confident and patient while talking and persuade them.

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Same as usual, i will answer the phone calls and taking the booking from customers. If the customers want to know the list of chalets price or halls, it is my job to explain it or i will take him/her number and send the pamphlet through wassap. Easy for them to choose the types of chalet with the price given before make the booking.

One of the staff here, Kak Mira has wrote a small notes of each halls with the prices, capacity for each halls and their requirements. She gives to me for easier me to remember and tellthe details when the customer ask about it.

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Everyday, as usual i need to answer calls from customer and taking their booking. But if they want to know more about prices of each chalets and requirements for halls, we will ask for their phone number and then we wassap the details that they want to know. Easy and simple.

My boss, Mr Hafiz also ask me to key in the details of February that i have updated yesterday into the computer. I need to update the chalets booking with their prices into the excel. By updating into the computer, easier for us to double check the details.

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School holiday is around the corner. So we are quite busy taking booking from customers whether through calls or fax. The customers that we have not only booking chalets for their family day but for their weddings and business events too.

I am still on my work to key in the receipt into the book that need to check by the audit. Once i left them, i will forgot to do it later. So better for me to key in everyday whenever i am free to do so.