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Reactive problem solving occurs when individuals respond to a situation in a short time frame (p. 107). This is the most common type of problem solving seen in schools. Whether a situation is behavioral or academic, school teams must work together to come up with and implement appropriate solutions to the problem.

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Defining the problem is the most important part of the problem solving process, but it is also often the most challenging (p. 112). It is helpful to phrase the problem as a question. Problems can be well defined, partially defined, or ill defined. Well defined problems are the easiest to identify and understand, while ill defined problems are not easily solved (p. 106).

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There are two approaches to Response to Intervention (RTI). The IDEA model takes a tiered approach and emphasizes progress monitoring. Special Education is viewed as a continuum of services in this model (p. 302). For example, a student may receive pull-out services if push-in services are not effective.

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There are 6 key steps to follow when group problem solving (p. 117). The most important step is first--the problem must be clearly identified before solutions can be generated!
1. Identify the Problem
2. Generate Potential Solutions
3. Evaluate Potential Solutions
4. Select the Solution
5. Implement the Solution
6. Evaluate the Outcome

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Brainstorming is one of the most effective ways to generate potential solutions to an identified problem (p. 118). In brainstorming, individuals share as many solutions as possible. Usually one idea triggers another idea. The goal of brainstorming is to generate as many solutions as possible.