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Moving between Development levels is messy

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Moving between Development levels is messy

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It's not a linear process, not clear lines

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We learn by experience

The more difficult the task, the more we have to repeat

After the initial flurry of excitement, motivation can flatline

It's more difficult to see progress

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Once you've learnt something you cannot unlearn it
If you're learning it's D1 or D2
When you're doing it's D3 or D4

You can't move back from D3/4 to D1/2

Your confidence may waver if you hit a hurdle, which happens at D3
You may forget over time, in which case it becomes a new task

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V important: Confidence is like a slice of cake

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V important: Confidence is like a slice of cake

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Have a task mindset
People will have confidence in some areas, and not in others
Think of a whole cake - which slices are you confident in?  Which slices do you lack confidence?

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From experience for work tasks, very rarely have competence problems, usually confidence or motivation

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Spend time here:  There will be dips in energy and motivation

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Spend time here:  There will be dips in energy and motivation

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This is a natural part of learning
Think about learning a musical instrument
You get to a point when you realize how hard it is
People may feel like giving up
This is often at D2 - it's often the 'Give up box' - there's greater potential for people to feel like giving up
Spend time at this stage

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1. What is the task?

2. How big is the task? Break it down

3. What does the person need in order to achieve this?

4. Where do you need to start?

5. How do you build up tasks that improve confidence

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"The model is only as good as how well you clarify the task"

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"The model is only as good as how well you clarify the task"

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Chunk it down
Make is SMART
Spend time on this

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Video of Martin Feast discussing the power of diagnosing

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VIDEO:  Development level - same person different task

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VIDEO:  Development level - same person different task

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Adam from IT giving overview of the model using his example of the support desk when Office 365 upgraded