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1. Think of a typical customer you encounter (either internal or external.)

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2. Add a new idea/post immediately below each image and use this to label your typical customer.

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3.  On the succeeding posts/ideas, write down the expected customer service task, behavior, attitude you must demonstrate when dealing with this customer.

Change the note to green color.

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Ability to adapt a customer's language and tone, active listening, clear communication.

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Ability to adapt a customer's language and tone, active listening, clear communication.

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Since si customer ay feeling nya laging tama sya,it should be approach in a nice way, wag mo ipapakita na against ka sa sinasabi nya

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AGREE WITH THE IDEA OF THE CUSTOMER BUT SHOW YOUR OWN SOLUTION BASED ON YOUR KNOWLEDGE. YOU DONT NEED TO START A DEBATE OR TO WIN THE CONVERSATION. ITS THE MATTER OF SOLVING THE PROBLEM IN A NICE WAY.

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AGREE WITH THE IDEA OF THE CUSTOMER BUT SHOW YOUR OWN SOLUTION BASED ON YOUR KNOWLEDGE. YOU DONT NEED TO START A DEBATE OR TO WIN THE CONVERSATION. ITS THE MATTER OF SOLVING THE PROBLEM IN A NICE WAY.

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LOWER TONE OF VOICE. APPROACH WITH RESPECT AND SINCERITY. ADDRESS WITH THE EXACT ISSUE. GIVE YOUR BEST SOLUTION THE PROBLEM. 

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LOWER TONE OF VOICE. APPROACH WITH RESPECT AND SINCERITY. ADDRESS WITH THE EXACT ISSUE. GIVE YOUR BEST SOLUTION THE PROBLEM. 