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·         Tell me a little about yourself.

·         Why did you apply for this job/why should I hire you?

·         How would your summarize your main skills?

·         What experience do you have in a call centre role?

·         Tell me about the time you had to deal with a difficult customer/caller.

·         What are your strength and/or weaknesses?

·         What does customer service mean to you?

·         What do you know about Saltire Limited?

·         Where do you see yourself in 5years?

·         What is your salary expectation?
Do you have any questions ?

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Job Title: Customer Service Representative

Position Type: Full-time

Location: Lagos-Nigeria

Number of openings: 20

Company Job Number: CCS404

Summary

Saltire Limited is seeking Customer Service Representatives for our Lagos Operations. The Customer Service Representative is the direct link to our customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased.

Job Description
Customer Care Representative is responsible for building client interest in the company by professionally and effectively handling client’s enquiries about company products and services, it Includes and not limited to the followings:

Deliver prompt and professional solutions for customer inquiries via phone, email, on-line chat and one-one communication etc.

Must effectively manage different communication channels

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain documentation of customer inquiries and responses for future reference.

Keep records of customer interactions, process customer accounts and file documents.

Work with customer service manager to ensure proper customer service is being delivered.

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Handle dissatisfied customers in a polite and professional fashion.

Track and follow-up all customer requests in a timely manner.

Compile reports on overall customer satisfaction.

Skills and Requirement

Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Must have Customer Relation skills and customer satisfaction orientation.

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

Must be able to work under pressure, work with or without supervision.

Non-essential Duties and Responsibilities:

Communicate with supervisor regarding any client issues that need immediate attention.

Communicate need for overtime and seek prior approval, if applicable.

Assist with other projects/duties as required.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

Education/Experience:

High School Diploma; or equivalent combination of education and experience.

Must be fluent in oral and written French/English.

Customer service experience required.

Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

Position Type: Full-time

Method of Application

Applicants should register and upload their CV's and cover letter on: http://saltirelimited.com/careers