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- send customer notification once item ready for delivery and once someone have received it

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- gift voucher for complimentary if was late for delivery
- do customer survey either they are satisfied or not with amazon service

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- create and send notification to client once their order is running out n ready for delivery. also once someone received it.

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-provide cod for first time client.
- to keep their trust.

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- make a simple procedure for registration

- make simple viewer for selected items by client

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- DO promotion and highlight benefit that customer will get once choose to used your service

- Voucher up
- Member benefit
- monthly redeem

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- Amazon need to do more promotion like tesco online did. so more people can know about their service.

- EDm : Email blast
- Online ads.
- TV ads
- Radio Ads

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- Husband received all the orders.
- All in  good conditons.
- But the items is late.
- She arrived at home 20 minutes after the delivery and check it.
- everything was good.
- and come ontime as she need.

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- To home or boutique.
- Choose to send at home coz not proper send to office since the delivery time will take 40 minutes and she on her way to go home that time.
- Ask husband to standby at home and waiting for delivery'

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- Double check the order.
- choose payment method : Online transfer and credit card
- Prepare to do online payment.
- Make payment via online transfer.

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- After doing quick survey, she choose Amazon fresh.

- go to the web pages and looking what she needs to do.

-  Need to register and create account, put personal details which taking a bit time.

- Got voucher 3%

- Go to searching panel and type category that she need.

-  add the items she need to shopping chart.

- double check it and review the listing.

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- Need to prepare Dinner as usual coz kids will be hungry,.

- Dont want them eat fast food

- got advice from costumer to use online groceries.

- have few option like, tesco online, amazon or ask runner to buy it.

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-at 9.30am suddenly got a call from staff for emergency leave, mother sick.

- Rushing go to boutique and handle boutique and need waiting until another staff come for 2nd shift on 4.30pm

- She usually have to go to market before 4.30pm.

- So stressed because need to re-arrange her n her husband schedule to fetch a kids.

- Husband take half day to help manage a kids .

- But she cant do anything coz have to stay at boutique and serve costumer.

- Its early month and salary time, so boutique being so busy.

- Ask hubby to buy groceries but he got stuck waiting for Brian finish his classed