# data[].attributes.body
Received a complaint from a client regarding poor message delivery and unstable route performance.

Collected relevant logs and verified the issue on our platform.

Escalated the complaint to the upstream provider with detailed evidence and requested urgent investigation and improvement.

Simultaneously arranged backup route alternatives and conducted testing to ensure better delivery quality.

Reconfigured traffic temporarily to higher-performing routes to maintain client satisfaction.

Followed up with the supplier and client to confirm stabilization and prevent further service disruption.

Gained valuable experience in issue escalation, real-time route management, and customer support under pressure.

# data[].attributes.body
Held a meeting with newly onboarded team members to check on their current work progress and adaptation.

Asked open ended questions to understand any challenges faced during task execution and onboarding.

Discussed the individual’s expectations regarding the company’s growth direction and their potential contributions.

Shared current updates on company direction, upcoming projects, and encouraged open communication.

Provided suggestions and support based on the team member’s feedback, helping to align goals and reduce friction.

Gained experience in team communication, staff motivation, and junior talent management.

# data[].attributes.body
Detected persistent issues with the existing MNP provider, which affected routing accuracy and delivery performance.

Conducted market research to identify alternative MNP lookup providers with better stability and API compatibility.

Shortlisted potential providers based on technical specs, latency benchmarks, and pricing models.

Initiated discussions with selected vendors, introduced our company use case, and requested quotations based on projected query volume.

Compared offered rates, API features, and SLAs to evaluate the best-value option.

Prepared a summary report for internal management to support supplier change decision.

Gained hands-on experience in vendor comparison, technical evaluation, and pricing negotiation within telecom infrastructure services.

# data[].attributes.body
Conducted market research to identify new SMS routing resources to support ongoing and future client demands.

Shortlisted potential suppliers based on route availability, target destination countries, and route type.

Initiated contact with selected suppliers to introduce our company and discuss specific technical and commercial requirements.

Clearly communicated volume estimates, delivery expectations, DLR needs, sender ID support, and compliance considerations.

Collected and compared route information and pricing for internal evaluation.

Set up further discussions or testing with promising suppliers and documented all relevant information for the procurement team.

Gained experience in supplier outreach, requirement communication, and technical solution negotiation.

# data[].attributes.body
Identified Potential Supplier: Searched for potential MNP (Mobile Number Portability) service providers that could support our A2P SMS traffic requirements.

Initial Outreach: Contacted the shortlisted supplier via email to introduce

# data[].attributes.body
Updated internal records and databases to reflect newly onboarded clients and suppliers.

Organized and entered relevant information such as company name, contact person, email, phone number, service type, and technical credentials.

Verified the accuracy of company registration details, payment terms, and contractual status.

Ensured that all critical documents were correctly filed and backed up.

Gained experience in database management, CRM upkeep, and information consistency practices.

# data[].attributes.body
Attended an orientation session to understand company policies, work culture, and expectations.

Introduction to team members and key departments.

Overview of company services and products.

Briefing on internship roles, responsibilities, and reporting structure.

Workplace safety and compliance guidelines.

# data[].attributes.body
Nurul Al-Quran

# data[].attributes.body
Downloaded and installed all necessary internal applications for daily operations such as manager platform, WeCom, Voov, Foxmail

Set up user accounts and configured login credentials.

Explored the functions of each application relevant.

Tested access and connectivity to ensure smooth workflow.

Resolved minor technical issues with IT support

# data[].attributes.body
Attended training on the company’s internal platforms and applications.

Learned how to navigate and use key features of each system.

Understood the purpose and functionality of various tools used in daily tasks.

Practiced basic operations such as data entry, report generation, and communication within the platform.

Clarified doubts and received guidance from the mentor.

# data[].attributes.body
Studied the different types of services offered by the company.

Gained an understanding of the route features and how services are structured across various regions.

Learned about the regulations governing bulk SMS services in different countries (Malaysia, Indonesia, Singapore, Thailand, Taiwan and so on).

Reviewed compliance requirements, restrictions, and best practices for each region.

# data[].attributes.body
Researched strategies to enhance LinkedIn presence and attract potential clients and suppliers.

Analyzed competitors’ LinkedIn content to identify effective engagement techniques.

Brainstormed content themes, including industry insights, company updates, and customer success stories.

Suggested a posting schedule to maintain consistency and visibility.

Proposed content formats such as articles, infographics, and case studies to increase audience engagement.

Discussed ideas with the team and gathered feedback for refinement.

# data[].attributes.body
Observed and learned the process of reconciling monthly financial statements for clients and suppliers.

Reviewed financial documents, including invoices and payment receipts.

Compared client and supplier records with internal company accounts to identify discrepancies.

Assisted in resolving mismatches by verifying transactions and communicating with relevant parties.

Gained an understanding of accounting software used for reconciliation.

# data[].attributes.body
Assisted in handling real customer complaints via phone, email, and live chat.

Identified the nature of complaints and categorized them based on urgency and complexity.

Practiced active listening and empathy to understand customer concerns.

Provided appropriate solutions based on company policies and past case references.

Escalated unresolved complaints to higher management or relevant departments.

Followed up with customers to ensure their issues were fully resolved and recorded feedback for improvement.

# data[].attributes.body
Conducted customer segmentation by analyzing client data based on industry type, company size, and previous usage of SMS marketing services.

Grouped clients into specific categories such as B2B or P2B.

Reviewed client engagement levels to identify high-potential customers for upselling opportunities.

Assisted in mapping job positions within client companies, identifying decision-makers such as marketing managers, business owners, or IT coordinators.

Organized the segmented data into spreadsheets for easy reference and use in future campaigns.

Discussed findings with the marketing team to refine strategies for personalized SMS outreach based on the new segmentation.

# data[].attributes.body
Observed the standard procedure for preparing and sending invoices to clients via email.

Learned how to retrieve client billing details from the internal system to ensure accuracy before issuing invoices.

Practiced composing professional billing emails, including subject lines, invoice attachments, and proper greetings and closings.

Was guided on how to double-check invoice amounts, due dates, and service descriptions before sending.

Learned the importance of clear communication in billing emails to avoid confusion and maintain good client relationships.

Sent out test invoices under supervision and received feedback on formatting and tone.

# data[].attributes.body
Hari Raya Aidilfitri

# data[].attributes.body
Received a customer complaint regarding delayed SMS delivery and investigated the issue by reviewing campaign logs and delivery reports.

Communicated with the client to acknowledge the issue and gathered additional information to understand the full scope of the problem.

Drafted and sent a professional complaint email to the upstream SMS provider, including campaign ID, timestamps, affected recipient numbers, and a clear description of the issue.

Highlighted the urgency of the situation to ensure prompt investigation and resolution from the upstream provider.

Followed up with the upstream provider to request updates and shared progress with the client to maintain transparency.

Documented the entire complaint process for internal tracking and future reference.

# data[].attributes.body
Check and prepared clients monthly usage to preparing invoice.

Verified client details such as company name, contact person, billing address, and payment terms to ensure the accuracy of each invoice.

Double-checked invoice amounts, tax calculations, and due dates before finalizing.

Organized invoice numbers and maintained proper records for internal tracking and future reference.

# data[].attributes.body
Completed the preparation of client billing statements based on verified SMS usage data.

Conducted a preliminary self-review to check for accuracy in client details, invoice numbers, service descriptions, and total charges.

Submitted the prepared invoices to the supervisor for checking and approval before distribution to clients.

Received constructive feedback on formatting consistency and minor corrections to billing items.

Revised the billing documents accordingly and ensured all updates were implemented before final approval.

Learned the importance of internal review processes in maintaining professionalism and minimizing billing errors.

# data[].attributes.body
Identified errors in previously prepared billing statements, specifically in the SMS unit count and pricing applied.

Corrected the quantity of SMS sent and updated the unit pricing.

Recalculated the total charges, ensuring the accuracy of taxes and overall invoice amount.

Re-submitted the corrected billing statement to the supervisor for rechecking and approval.

# data[].attributes.body
Finalized the client's billing statement after confirming all SMS usage data, rates, and client information were accurate.

Converted the invoice into PDF format and ensured it included the company header, invoice number, date, breakdown of charges, and payment instructions.

Composed an official email to the client, attaching the invoice and providing a clear subject line, courteous greeting, and explanation of the billing.

Included a request in the email for the client to review and confirm receipt of the invoice.

Sent the email using the official company email account and CC the supervisor for tracking purposes.

Monitored the inbox for any client response and documented the email communication in the billing record.

Awaited confirmation from the client to proceed with payment and noted any inquiries for follow-up.

# data[].attributes.body
Assisted with the onboarding process for a new colleague joining the team.

Prepared basic introductory materials, including company profile, team structure.

Helped set up the new colleague’s email account, access to internal tools, and workspace.

# data[].attributes.body
Assisted with superior in conducting training for a new colleague to help become familiar with daily tasks and internal systems.

Provided an introduction to the company’s background, including its history, core services, target markets (Malaysia, Singapore, Indonesia, etc.), and positioning in the SMS marketing industry.

Explained the company’s mission, values, and service standards to help the new employee align with the company culture.

# data[].attributes.body
Shared relevant training and guided the new colleague through initial tasks such as understanding the SMS platform and client management system.

Answered questions and provided support throughout the first day to ensure a smooth and welcoming onboarding experience.

Guided the new team member through the process of checking SMS delivery status and identifying failed messages.

Provided examples of common client issues and how to resolve them professionally.

Shared tips on effective communication when replying to clients via email or phone.

Answered questions throughout the session and ensured the trainee was confident in performing the basic tasks independently.

Reported the progress of the training to the supervisor for further follow-up and evaluation.

# data[].attributes.body
Assisted in preparing and sending official notification emails to clients and vendors regarding the name change of the company’s Singapore branch.

Drafted the announcement message, ensuring it included the new company name, effective date of the change, and a reassurance that all services and operations remain unaffected.

Reviewed the email content with the supervisor to ensure professionalism, clarity, and alignment with company branding.

Compiled the contact lists of affected clients and suppliers using the internal database.

Sent the official emails in batches, using the company’s email system, and ensured proper formatting and personalization where required.

Updated internal records and templates to reflect the new company name for future correspondence and invoicing.

Monitored client and vendor responses, and forwarded any follow-up questions to the appropriate team members.

Learned the importance of maintaining clear, formal communication during organizational changes to preserve trust and professionalism.

# data[].attributes.body
Researched potential SMS route resources that the company may require in the near future, based on projected market expansion and client demands.

Analysed current limitations in coverage or delivery quality for certain countries or message types.

Identified target destinations and operators where new or more reliable SMS routes are needed.

# data[].attributes.body
Searched for and compiled a list of potential suppliers offering suitable routes for those destinations.

Initiated contact with selected suppliers to inquire about their service capabilities, route quality, pricing, and integration options.

Gathered technical documents such as API guides, coverage lists, and route descriptions for internal evaluation.

# data[].attributes.body
Coordinated with the supervisor and technical team to shortlist potential vendors for future testing or partnerships.

Documented supplier responses and created a summary report for management review.

# data[].attributes.body
Reached out to selected suppliers based on prior research and internal requirements.

Sent professional inquiry emails to vendors, clearly stating the required route specifications (e.g. country, route type, DLR quality, throughput).

Requested detailed information including route types (direct or international), pricing, delivery success rates, and technical integration options.

Collected and organized supplier replies for internal comparison and review.

# data[].attributes.body
Followed up with vendors who did not respond or whose proposals needed clarification.

Forwarded relevant technical documents to the technical team for compatibility checking.

Communicated supplier terms and pricing to the supervisor and suggested next steps based on supplier response quality.

Learned how to initiate and manage supplier communication in a clear, efficient, and professional manner.

# data[].attributes.body
Finalized the selection of a supplier to provide the required SMS route based on pricing, delivery quality, and technical compatibility.

Prepared the official agreement document, ensuring all key terms were included (e.g. route type, price per SMS, DLR policy, payment terms, and service start date).

# data[].attributes.body
Sent a formal email to the chosen supplier with the contract attached, along with a polite message outlining the main agreement points and requesting their signature.

Ensured proper formatting of the email and included any necessary company documentation, such as the service order or company registration.

Maintained a record of the sent email and awaited the signed contract from the supplier.

# data[].attributes.body
Prepared traffic forecast reports as requested by potential and confirmed SMS route suppliers.

Reviewed historical client sending volumes and identified patterns across different countries, operators, and route types (e.g. OTP, marketing).

Analysed expected demand growth based on new client onboarding, seasonal trends, and sales projections.

Estimated monthly SMS volume per destination and provided a range to suppliers for capacity planning.

Created a clear forecast table with breakdowns by country and route type to help vendors evaluate their routing resources.

# data[].attributes.body
Shared the forecast via email with the relevant suppliers along with a short explanation of traffic sources and business outlook.

Noted vendor responses and any follow-up requests for clarification or updates.

Learned how to project future business activity and communicate realistic volume expectations to external partners for better route quality and planning.

# data[].attributes.body
Followed up with the selected supplier to check on the status of the signed contract.

Sent a follow-up email politely reminding the supplier to return the signed agreement as soon as possible to avoid delays in service activation.

Offered assistance in case the supplier had any questions or required clarification before signing.

Maintained a record of communication for internal tracking and accountability.

Informed the supervisor of the follow-up progress and updated the contract status accordingly.

Learned the importance of timely follow-ups and clear communication to maintain workflow and vendor reliability.

# data[].attributes.body
Received the signed contract from the SMS route supplier via email.

Verified that all pages were correctly signed, dated, and complete with no missing sections.

Saved the signed agreement in the company’s shared drive under the appropriate vendor folder for proper record-keeping.

Notified the supervisor that the signed contract had been received and archived.

Learned the importance of proper documentation, accuracy checking, and internal communication in formal contract handling.

# data[].attributes.body
Coordinated with the supplier to initiate IP whitelisting and establish a secure connection for SMS traffic.

Received the supplier’s IP address and connection details, including port number and authentication requirements.

Verified IP information with the internal technical team to ensure compatibility with the company’s firewall and SMS platform.

Submitted the supplier’s IP for whitelisting on the company system and ensured the proper configuration was in place.

Documented the IP details, connection status, and test results for internal reference and support tracking.

Gained hands-on experience in technical integration and learned the importance of secure and verified IP connectivity in SMS routing.

# data[].attributes.body
Labour Day

# data[].attributes.body
Assisted in responding to the requirements of a potential high-volume client interested in SMS delivery services.

Collected and reviewed the client needs, including destination countries, route types and expected daily volumes.

Identified existing available routes that matched the client’s requirements and shortlisted potential new suppliers where current coverage was insufficient.

Conducted test route deliveries using internal tools or the client’s provided test numbers to evaluate delivery speed, success rate, and route stability.

Recorded test results in a structured format, including timestamps, delivery status, and any anomalies encountered.

Learned how to match technical route capabilities with client requirements and how to evaluate delivery performance to ensure quality service.

# data[].attributes.body
Compiled and organized all SMS route test results conducted over the past few days for a potential high-volume client.

Created a summary report outlining delivery speed, DLR (delivery report) success rates, route stability, and test message consistency across multiple suppliers.

Compared test outcomes against the client’s requirements

Highlighted which routes met or exceeded client expectations and flagged those that failed to meet critical benchmarks.

Prepared a clear comparison table for internal discussion and decision-making.

Shared the analysis with the supervisor and technical team to support the final route selection or escalation to alternative vendors.

Gained hands-on experience in quality assurance, performance evaluation, and aligning technical capabilities with client expectations.

# data[].attributes.body
Followed up with suppliers who had not yet returned the signed contracts after initial agreement confirmation.

Sent reminder text to request the prompt return of the signed documents.

Reconfirmed if there were any questions, uncertainties, or internal delays on the supplier’s side regarding the agreement.

Escalated the delay to the supervisor where necessary to ensure smooth onboarding or route activation.

Strengthened my communication skills and learned how to handle time-sensitive contract follow-ups in a business context.

# data[].attributes.body
Performed testing on newly onboarded SMS routes provided by recently confirmed suppliers.

Coordinated with the technical team and suppliers to ensure the IP connection and routing setup were correctly configured.

Sent test SMS messages to various destinations to assess delivery speed, success rate, DLR accuracy, and message content integrity.

Compared results with previously tested routes and with client quality expectations

Reported findings to the supervisor and recommended whether the new routes were suitable for production use or further optimization was needed.

# data[].attributes.body
Guided a new colleague on how to manage customer billing processes using the company’s internal platform.

Demonstrated how to export client usage data from the system.

Explained how to verify the accuracy of usage reports before proceeding to billing.

Showed the step-by-step process for preparing customer invoices based on usage.

Taught the new staff member how to format the invoice professionally using company templates in Excel and PDF.

Provided instructions on how to send the finalized invoice to clients via email, including the correct tone, structure, and supporting documents if needed.

Answered questions and ensured the new colleague understood both the technical steps and the importance of accuracy in billing.

Learned how to explain internal processes clearly and support new team members during onboarding.

# data[].attributes.body
Trained a new colleague on how to export usage data from the internal platform, including filtering by supplier route, date range, and route type.

Taught the proper steps to retrieve data for a specific supplier to ensure alignment with the billing period.

Guided the colleague in checking the supplier’s invoice line-by-line, matching billed counts with internally recorded usage.

Strengthened my leadership and communication skills while helping a team member become more independent in handling operational tasks.

# data[].attributes.body
Wesak Day

# data[].attributes.body
Briefed team members on the newly launched sales incentive program introduced by the company.

Explained the purpose of the incentive plan — to motivate the sales team to achieve higher performance and reward them accordingly.

Outlined the basic structure of the bonus scheme, including the sales revenue targets and corresponding bonus amounts.

Provided clear examples to help colleagues understand how much bonus could be earned based on different achievement tiers.

Answered questions from colleagues regarding calculation methods, timelines, and payout procedures.

Ensured that all team members understood the terms and were motivated to work towards the new targets.

Learned how to communicate policy changes in a clear and motivating way and how incentive plans contribute to employee performance and morale.

# data[].attributes.body
Assisted in managing the transition to a new platform IP address to ensure uninterrupted SMS delivery services.

Identified all upstream suppliers and partners who require IP whitelisting for traffic authentication.

Prepared and sent formal email notifications to each supplier, providing the new IP address and implementation date.

Ensured technical details were clearly communicated, including IP format, protocol, and any relevant ports.

# data[].attributes.body
Followed up with each supplier to confirm that the new IP had been successfully whitelisted on their end.

Maintained a checklist to track supplier responses and ensure no parties were missed during the transition.

Reported the update status to the supervisor and flagged any pending confirmations.

Gained hands-on experience in managing technical updates and coordinating with external partners to maintain operational continuity.

# data[].attributes.body
Assisted in setting up test accounts for potential clients who requested to evaluate our SMS route quality before committing to a commercial agreement.

Collected necessary information from the client.

Created temporary access credentials with limited credit and routing permissions for controlled testing.

Assigned appropriate test routes based on the client’s destination and traffic type.

Coordinated with the technical team to ensure the account was properly configured and whitelisted where necessary.

Shared test account details with the client along with basic usage instructions and API documentation (if applicable).

Gained experience in pre-sales technical support, test account provisioning, and customer onboarding preparation.

# data[].attributes.body
Followed up with potential clients to track the progress of their SMS route testing using the test accounts provided.

Checked if the clients had successfully started their testing and whether they encountered any issues during the process.

Collected feedback delivery speed, DLR status, route stability, and any other technical performance concerns.

Provided assistance or clarification when needed, including re-sending documentation or troubleshooting delivery issues.

Maintained regular communication to ensure clients remained engaged and to build confidence in our service quality.

Strengthened skills in client follow-up, service presentation, and cross-functional collaboration with the tech team.

# data[].attributes.body
Discovered that the original point of contact at one of the suppliers had resigned before completing the contract signing process.

Took initiative to identify and establish communication with the new responsible person within the supplier’s organization.

Provided the new contact with background information on the pending agreement and the current contract status.

Re-shared the contract draft and supporting documents to ensure the new person had all necessary materials.

Politely urged the new contact to expedite the signing process to avoid further delay in onboarding and service activation.

Maintained a professional and solution-focused tone to ensure a smooth transition of responsibility.

Updated internal contract tracker to reflect the change in contact person and current status.

Gained valuable experience in handling unexpected disruptions and ensuring continuity in supplier relationship management.

# data[].attributes.body
Assisted a supplier in connecting to our newly implemented platform IP address, which required the setup of an additional account.

Created and configured a new supplier account, assigning appropriate access rights and routing settings for testing and production use.

Provided the supplier with all necessary technical details, including IP, ports, authentication parameters, and API documentation.

Coordinated with the internal technical team to monitor the connection status and ensure successful handshake between systems.

Conducted initial message tests to verify that the connection was established correctly and messages were being delivered without delay or error.

Monitored the performance of the new route to ensure delivery quality met expected standards, including checking DLR status and throughput.

Followed up with the supplier to confirm they were able to connect and begin sending traffic without issue.

Strengthened hands-on knowledge of platform configuration, IP-based routing, and real-time quality assurance.

# data[].attributes.body
Received confirmation from a potential client expressing their decision to proceed with a formal service agreement.

Initiated the contract process by collecting necessary client details.

Coordinated with the internal team to prepare and generate the appropriate contract template based on the agreed terms.

Sent the contract draft to the client for review and signing, along with relevant documentation such as pricing sheet and service scope.

Provided assistance and clarification on any contract-related questions raised by the client.

Ensured timely follow-up to prevent delays in onboarding and service activation.

Maintained proper records of the contract progress and updated the internal tracking system accordingly.

Gained hands-on experience in contract coordination, customer onboarding, and facilitating the transition from prospect to client.

# data[].attributes.body
Assisted suppliers in resolving issues encountered while attempting to whitelist our new platform IP.

Identified the specific problems faced by each supplier, including firewall blocks, incorrect IP format, outdated access control lists, or internal miscommunication.

Collected error messages or response codes to better understand the nature of the connection failure.

Coordinated with our internal technical team to verify that the IP was active and correctly configured on our side.

Communicated clear technical instructions to the suppliers, including IP whitelisting requirements, ports used, and expected authentication methods.

Followed up with suppliers after adjustments were made to confirm successful connection and route restoration.

Gained valuable experience in handling real-world technical troubleshooting and maintaining service continuity across company boundaries.

# data[].attributes.body
Supported suppliers and clients who experienced disconnection and low CR issues due to the recent change of our platform’s IP address.

Identified and confirmed which suppliers and clients were unable to connect following the IP change.

Communicated directly with affected parties to explain the situation and provide the updated IP information.

Provided technical instructions for reconfiguring their systems to recognize and accept the new IP, including whitelisting and API access setup.

Coordinated with our internal technical team to confirm that the platform was functioning properly and available on the new IP.

Conducted test connections with several parties to ensure successful re-establishment of message flow.

Followed up with each supplier and client to verify that full service functionality was restored.

Maintained detailed notes of each case for future IP transitions and issue prevention.

Developed hands-on experience in real-time troubleshooting, incident response, and cross-party coordination under time-sensitive conditions.

# data[].attributes.body
Prepared and submitted a Toll-Free Number (TFN) request to the supplier based on internal requirements and upcoming client needs.

Gathered and verified all required information for the TFN application, including use case, sender ID, and coverage scope.

Completed and attached relevant documents or request forms as required by the supplier’s standard operating procedures.

Coordinated with internal stakeholders to ensure all information submitted was accurate and aligned with the actual project scope.

Communicated directly with the supplier to confirm receipt of the request and clarify any missing information.

Recorded the submission date and expected turnaround time for follow-up and tracking.

Learned the TFN application workflow and the role such numbers play in SMS marketing infrastructure.

# data[].attributes.body
Received a request from a client to test the deliverability of a new brand name using our SMS routing channels.

Reviewed the brand name to ensure it complied with general sender ID format and local regulations.

Conducted test messages using different suppliers’ routes to verify if the brand was supported and could be properly displayed on recipients’ devices.

Documented which routes successfully supported the brand and which ones rejected or masked the sender ID.

Provided suggestions to the client in case adjustments to the brand format or route selection were needed.

Gained practical experience in A2P messaging testing, brand filtering policies, and multi-vendor route evaluation.

# data[].attributes.body
Meeting with one of our key suppliers.

The main objective was to strengthen the working relationship and explore possibilities for obtaining better-quality SMS routes.

Participated in a business discussion covering route stability, delivery speed, Sender ID support, DLR transparency, and pricing models.

Communicated our company’s current route requirements, quality expectations, and projected traffic volume.

Discussed the supplier’s latest offerings and their capacity to support premium and direct routes to specific countries.

Took notes on technical and commercial suggestions from the supplier for future collaboration.

Followed up post-meeting by summarizing the discussion and sharing internally with the team for strategic decision-making.

Gained real world experience in cross-border business development and professional supplier engagement.

# data[].attributes.body
Attended a dinner meeting with a key client during a business trip to strengthen the business relationship in an informal setting.

Used the opportunity to establish trust and build rapport with the client beyond formal communication channels.

Engaged in a discussion about the client’s recent traffic volumes and overall experience using our SMS routes.

Inquired about the client’s upcoming messaging needs, including any expected campaigns, sender ID requirements, or geographic focus.

Introduced the advantages of our updated routing options and explained how we could support their future growth.

Encouraged the client to consider routing more traffic through our platform, especially via high-quality and direct routes.

Took note of potential future cooperation areas and agreed to follow up with a more detailed proposal.

Gained practical experience in managing client relationships through face-to-face interaction and strategic soft skills.

# data[].attributes.body
The Yang di-Pertuan Agong's Birthday

# data[].attributes.body
Received feedback from the client regarding the initial version of the service agreement we sent.

Reviewed the client's requested changes to specific contract terms, including commercial, operational, or legal clauses.

Conducted a thorough review of the contract draft to identify areas requiring amendment or clarification.

Assessed the proposed changes for business feasibility, risk impact, and alignment with our company’s policies.

Discussed key contract points with internal stakeholders (e.g., supervisor or legal advisor) to ensure all changes were valid and acceptable.

Made the necessary edits to the contract and updated relevant clauses while preserving consistency and accuracy.

Prepared the revised version and ensured all updates were clearly marked or tracked for client review.

Learned how to handle contract amendments professionally and gained practical experience in reviewing business agreements.

# data[].attributes.body
Received an email notification from PERKESO (Social Security Organization) stating that the company had outstanding contributions.

Cross-checked our internal payment records and confirmed that all PERKESO contributions had been paid on time and were up to date.

Contacted the PERKESO officer via phone and email to explain the situation and clarify that the payments had already been made.

Gathered and prepared relevant payment receipts and contribution records as evidence to support our case.

Sent a formal reply to PERKESO with attached supporting documents and a clear explanation of the issue.

Requested PERKESO to update their system and remove the incorrect outstanding notice from our company profile.

Followed up to ensure the issue was officially closed and that no penalties or late charges would be applied.

Gained valuable experience in handling statutory compliance issues and communicating professionally with government bodies.

# data[].attributes.body
Followed up on last week’s meeting with the client by preparing and sending the routing configurations they requested during our discussion.

Reviewed their specific needs from the meeting, including sender ID requirements, delivery speed, and preferred suppliers or routes.

Coordinated internally to compile suitable routes that met the client's expectations and technical needs.

Sent the configurations to the client via email, along with a summary of route specifications and quality levels.

Requested the client to share their upcoming requirements for other countries or regions, in order to support them more effectively and plan routing resources in advance.

Maintained professional follow-up communication to encourage ongoing collaboration and identify additional business opportunities.

Learned how to translate meeting discussions into concrete technical deliverables and how to proactively expand service scope with existing clients.

# data[].attributes.body
Reached out to existing clients to collect their latest target lists and upcoming SMS marketing requirements.

Consolidated client responses to understand the overall traffic demand and align internal routing resources accordingly.

Maintained clear and professional communication to ensure clients felt supported and confident in our ability to deliver.

Ensured all requests were properly logged and shared with the operations team for route planning and campaign preparation.

Gained hands-on experience in managing client follow-up, extracting actionable requirements, and preparing for bulk messaging operations.

# data[].attributes.body
Participated in the company’s new SIP Trunk project aimed at enabling voice-based OTP (One-Time Password) delivery.

Supported the setup by preparing voice scripts for OTP messages in three languages: Bahasa Indonesia, English, and Bahasa Malaysia.

Recorded professional audio files for each language, ensuring clarity, correct pronunciation, and a suitable tone for verification purposes.

Coordinated with the technical team to test the recorded audio in real-time calls to confirm the voice files were properly integrated into the system.

Provided feedback and re-recorded where necessary to improve the quality and user experience.

Gained hands-on experience in voice-based communication flows, multi-language support, and voice messaging infrastructure.

Improved language delivery skills and learned how voice OTP services work through SIP Trunk integration.

# data[].attributes.body
Utilized LinkedIn to identify and explore potential clients for our SMS marketing and communication services.

Filtered leads based on company size, target market, and likelihood of requiring SMS-related services such as A2P messaging, OTP delivery, or marketing campaigns.

Collected and recorded key decision-makers’ information, such as procurement managers, marketing heads, and IT personnel.

Sent personalized connection requests or introductory messages to potential leads, briefly introducing our company and services.

Gained practical experience in digital prospecting, B2B outreach strategy, and professional communication on media social.

# data[].attributes.body
Initiated communication with a new business partner to explore potential collaboration opportunities.

Drafted and sent out a bilateral agreement via email, including a brief summary of our business terms, service scope, and responsibilities of both parties.

Ensured the contract included necessary clauses on service quality, volume commitment, and confidentiality.

Requested the partner to share information regarding their most competitive or high-quality routes/resources (e.g., specific countries, pricing, delivery speed, sender ID support).

Maintained a professional and cooperative tone to build mutual trust and long-term cooperation.

Followed up to confirm receipt of the contract and to clarify any points of negotiation if needed.

Learned how to manage initial partnership onboarding, legal documentation exchange, and strategic supplier assessment

# data[].attributes.body
Received the second revised version of the contract from the client, which included updated terms and conditions with information.

Carefully reviewed the document and identified clauses that still required clarification, adjustment, or alignment with our company’s interests.

Discussed key points internally with the relevant team to assess the implications of the proposed changes.

Updated the contract accordingly and prepared the third version with corrected terms and clearer wording.

Sent the third revised version of the contract back to the client via email with a summary of the changes made.

Maintained a clear and professional tone to facilitate smooth communication and ensure mutual understanding.

Learned how to evaluate contractual terms, balance both parties’ interests, and manage version control in a professional agreement process

# data[].attributes.body
Scheduled and hosted an online meeting with a long-inactive client to reengage and rebuild the business relationship.

Facilitated open discussion to understand the challenges the client had faced in previous collaborations, including quality concerns, cost issues, or communication gaps.

Asked detailed questions to uncover the client's current business goals, messaging needs, and pain points.

Identified an opportunity to introduce a newly launched service — our SIP Trunk-based voice OTP project — as a solution to the client's authentication or communication needs.

Presented the project’s key features, advantages, and potential fit for their use case.

Collaborated with the technical team to configure a suitable solution and provide initial setup for the client.

Followed up post-meeting with documentation, configuration details, and next steps for testing and integration.

Gained experience in account revival, product presentation, active listening, and real-time solution coordination.

# data[].attributes.body
Initiated connection with a new supplier as part of the company’s vendor expansion strategy.

Received the supplier’s proposed contract and performed a detailed review of the document.

Assessed key clauses such as pricing terms, service level agreements (SLA), volume commitments, termination clauses, and liability limitations.

Compared the terms with our internal standards and previous agreements to ensure fairness and alignment with company policies.

Highlighted clauses that required clarification or adjustment and discussed these internally with the relevant team members.

Drafted remarks and suggested edits to communicate back to the supplier in a professional and cooperative manner.

Gained practical exposure to contract vetting, supplier onboarding, and risk assessment.

# data[].attributes.body
Received a request from a client outlining specific messaging requirements.

Reviewed the client’s needs and worked with our internal database and supplier contacts to search for suitable routes that met their criteria.

Assessed different suppliers based on delivery speed, route stability, pricing, and feature support.

Selected the most appropriate route options and prepared a commercial quotation tailored to the client’s usage and quality expectations.

Gained experience in solution sourcing, price evaluation, and client-facing communication.

# data[].attributes.body
Engaged with a potential new client who showed interest in signing a service agreement and requested a quotation.

Collected information on the client’s target coverage countries by reviewing their business operations and marketing reach.

Cross-checked our internal supplier database to identify available SMS routes that matched the client’s country list.

Evaluated route quality, pricing, and delivery features for each relevant country to ensure they aligned with client expectations.

Prepared a customized quotation including pricing breakdown by country.

Learned how to support pre-sales efforts through technical research, pricing strategy, and proposal preparation.

# data[].attributes.body
Coordinated internally and externally to manage route scheduling based on client needs, supplier availability, and traffic quality.

Monitored existing route performance and arranged necessary adjustments to ensure message deliverability, route stability, and compliance.

Simultaneously reviewed contract clauses with suppliers or clients to ensure alignment between operational realities and legal commitments.

Negotiated adjustments to key contract terms such as volume commitments, payment cycles, or service level expectations.

Ensured that all adjustments to routing and contract terms were clearly documented and communicated to relevant departments.

Gained practical experience in managing route logistics and aligning legal documentation with live service requirements.

# data[].attributes.body
Identified a shortage in available SMS routing resources for specific destinations or volumes.

Conducted online research to explore new potential suppliers that offer SMS routes matching our unmet needs.

Reviewed vendor websites, online directories, and telecom forums to find qualified, relevant providers.

Collected initial information on route type, pricing, delivery speed, and compliance capabilities.

Initiated contact with selected suppliers via email or LinkedIn to inquire about their offerings and request route and pricing details.

Evaluated responses and shortlisted suppliers for further discussion or testing.

Learned how to proactively handle supply gaps, perform vendor scouting, and initiate new business relationships.

# data[].attributes.body
Proactively searched for new route suppliers through online research and industry directories to expand our vendor pool.

Identified relevant suppliers based on target countries, route type, and existing demand.

Reached out to selected suppliers via phone to introduce our company and communicate our specific routing needs.

Clearly explained technical requirements, expected monthly traffic volume, supported features, and pricing expectations.

Answered supplier questions and gathered preliminary information about their offerings, capabilities, and business terms.

Maintained a professional and persuasive tone during the conversation to establish credibility and facilitate follow-up.

Documented call outcomes and shared potential supplier leads with the procurement or technical team for further evaluation.

Gained practical experience in business cold-calling, vendor engagement, and presenting company needs confidently.

# data[].attributes.body
Received a request from a client for Malaysia voice SIP Trunk service to support voice-based communication.

Conducted research to understand the technical requirements and regulatory considerations related to voice SIP Trunking in Malaysia.

Identified and evaluated multiple suppliers offering Malaysia voice routes, focusing on route quality, stability, latency, CLI support, and interconnection readiness.

Initiated contact with shortlisted suppliers via email and phone to inquire about their offerings, pricing, setup requirements, and contract terms.

Compared supplier capabilities and shortlisted those matching the client’s expectations in terms of cost, call quality, and technical specifications.

Compiled findings and shared them internally with the technical and sales team for further discussion.

Gained hands-on experience in voice product development, supplier sourcing, and meeting custom client requirements.

# data[].attributes.body
Represented the company to visit the regional office of the Asia-Pacific distributor of a cloud server provider.

Attended an in-person meeting to learn about the provider’s cloud hosting services, including server specifications, data center locations, scalability options, and security features.

Gained a detailed understanding of their partnership and reseller program, including pricing tiers, margin structure, support levels, and onboarding requirements.

Asked questions regarding white-label options, billing systems, API integration, and support response time.

Took notes to summarize key points for internal evaluation regarding whether to introduce cloud hosting into the company’s product portfolio.

Presented a summary of the visit to the management team and discussed next steps for potential onboarding or trial integration.

Learned how to engage in early-stage business development conversations and evaluate third-party solutions for potential adoption.

# data[].attributes.body
Conducted onboarding and training for a newly hired part-time finance staff member.

Explained the company’s billing process, including how to retrieve usage data, calculate charges, and issue invoices to clients.

Demonstrated how to use the internal billing platform and provided a step-by-step walkthrough on invoice generation and formatting.

Shared best practices on organizing billing records, cross-checking figures, and ensuring consistency in client communication.

Answered questions regarding common billing scenarios and how to handle client queries.

Ensured the new staff was confident in issuing accurate and timely invoices.

Gained experience in internal staff training, process documentation, and communication of finance-related workflows.

# data[].attributes.body
Muharram

# data[].attributes.body
Responded to a platform issue that caused SMS route disconnection, resulting in failed deliveries and customer complaints.

Immediately contacted the supplier responsible for the affected route to report the incident and request traffic logs and usage reports for the downtime period.

Coordinated with the supplier to retrieve detailed data including message counts, delivery status, and timestamps.

Cross-checked the supplier’s data with internal platform logs and began reconciling discrepancies.

Communicated proactively with the client to explain the issue, apologize for the disruption, and share verified delivery data.

Worked with the finance and account teams to determine whether any compensation or billing adjustments were necessary.

Learned how to manage crisis situations, perform accurate usage reconciliation, and maintain transparent communication with both suppliers and clients.

# data[].attributes.body
Performed SMPP binding between our internal platform and the newly onboarded supplier using the credentials provided (system ID, password, host IP, and port).

Entered and configured the credential details in the platform’s SMS gateway settings to initiate the SMPP session.

Conducted binding tests to ensure the connection was successfully established.

Gained experience in the technical layer of SMS routing via SMPP protocol and improved understanding of gateway integration processes.

# data[].attributes.body
Worked alongside the newly hired finance team member to assist in the preparation of monthly client billing.

Guided the new staff step-by-step on how to extract usage data from the internal platform, match it with pricing tiers, and compile the billing summary.

Explained how to cross-check usage data with supplier reports and internal delivery logs to ensure accuracy.

Helped format the invoice document to meet client requirements and internal standards.

Reviewed the final version of the invoice before submission to ensure all line items were correctly calculated and labelled.

Gained experience in collaborative workflow, knowledge transfer, and building confidence in new team members.

# data[].attributes.body
Received and handled a client complaint related to service issues.

Investigated the complaint by checking platform logs, delivery reports, billing history, and relevant route performance.

Coordinated with internal technical or operations teams, and in some cases the supplier, to identify the root cause of the issue.

Provided timely updates and a professional explanation to the client, along with possible solutions or compensation if applicable.

Learned how to communicate calmly and effectively in difficult situations and to resolve service-related problems efficiently.

# data[].attributes.body
Attended an internal meeting with management and the technical team to discuss and resolve several ongoing operational and technical issues.

Participated in identifying root causes of challenges such as system instability, route performance inconsistencies, billing discrepancies, or supplier-side delays.

Provided input based on recent client feedback, supplier responses, and real-time service behavior observed during daily tasks.

Contributed to brainstorming potential solutions and supported the development of short-term and long-term action plans.

Helped document meeting outcomes, assigned responsibilities, and tracked next steps for follow-up.

Gained practical experience in internal coordination, strategic discussion, and interdepartmental communication.

# data[].attributes.body
Conducted market research to identify industries with high potential demand for SMS marketing services, such as e-commerce, logistics, finance, insurance, and education.

Analyzed market behavior, customer communication patterns, and use cases for SMS (e.g., promotions, OTPs, delivery notifications).

Compiled a list of potential companies within targeted sectors and gathered their contact details through LinkedIn, company websites, and business directories.

Drafted and sent outreach emails to introduce our SMS marketing services and highlight how they could benefit the recipient’s business.

Customized email content based on industry type, highlighting relevant use cases and key advantages.

Tracked responses and organized follow-up actions for interested leads.

Gained hands-on experience in lead generation, outbound prospecting, and industry-targeted sales strategy.

# data[].attributes.body
Received route pricing proposals from a supplier, but found the quoted rates were not aligned with our cost expectations and market benchmarks.

Reviewed historical pricing data and client budget limits to assess the acceptable price range.

Initiated a discussion with the supplier to negotiate more favourable pricing, citing volume potential, long-term cooperation, and route competitiveness.

Communicated clearly and professionally about our pricing expectations and requested a revised quotation.

Managed to secure a better rate or initiated further internal comparison if pricing remained too high.

Learned the basics of price negotiation, supplier relationship management, and aligning commercial terms with internal business goals.

# data[].attributes.body
Conducted research to identify new potential suppliers offering SIP Trunking services that could meet client voice communication needs.

Reached out to shortlisted suppliers via email or phone to introduce our company and explain the specific SIP Trunk requirements received from our client.

Clearly communicated client expectations, including:

Estimated monthly call volume and duration

Average call duration

CPS (Calls Per Second) and concurrency

Required number of DID or 2-way landline numbers

Countries of termination and preferred pricing structure

Collected supplier responses and routed technical documents or proposals to the internal technical and commercial teams for evaluation.

Gained valuable experience in technical supplier sourcing, product alignment, and real-world business requirement translation.

# data[].attributes.body
Reviewed a LinkedIn post draft prepared by a junior team member for the company’s official account.

Provided constructive feedback on the copywriting, tone, grammar, and structure to ensure it aligned with the company’s branding and communication guidelines.

Suggested improvements to the visual design to enhance clarity, layout, and brand consistency.

Edited the final version of the post before publishing to ensure it conveyed the intended message effectively and professionally.

Helped the team member understand the key principles of effective B2B social media communication.

Learned how to review public-facing content, maintain brand voice, and support junior staff in developing marketing materials.

# data[].attributes.body
Supported the onboarding of a new SIP Trunk client and assisted in integrating the SIP configuration with our internal voice platform.

Verified the technical setup parameters and collaborated with the technical team to ensure successful routing.

Discovered that the phone numbers purchased from our Telco provider had not been activated, which was preventing full system functionality.

Contacted the Telco account manager to report the issue and requested urgent activation of the unresponsive numbers.

Gained hands-on experience in SIP Trunk implementation, Telco coordination, and client-facing issue management.

# data[].attributes.body
Detected a significant drop in Conversion Rate (CR) and delivery success on a key SMS route, which led to a sharp decline in client traffic volume.

Investigated the issue through platform monitoring tools and client-side feedback, confirming that the route’s performance had degraded.

Immediately engaged with the current supplier to request investigation and resolution timelines.

Simultaneously reached out to multiple alternative suppliers to source replacement routes matching the client's destination, traffic volume, and quality requirements.

Evaluated new supplier offers based on historical reliability, CR benchmarks, and pricing.

Purchased backup routes from selected suppliers and worked with the technical team to configure them promptly.

Monitored performance after switching to ensure traffic recovery and client satisfaction.

Gained experience in crisis handling, supplier rebalancing, and route performance optimization under pressure.

# data[].attributes.body
The client's brand have changed from local to international, which required changes in routing and traffic configuration.

Assisted in communicating the brand transformation to internal departments and relevant external stakeholders.

Coordinated with the technical team to assess whether current SMS and voice routes met international branding requirements (e.g., CLI display, compliance, DND filters).

Evaluated and selected appropriate international routes that match the upgraded brand’s quality expectations and target regions.

Managed the transition of traffic from local to international routes with minimal downtime or client impact.

Ensured all updated sender ID and content policies were aligned with international regulations.

Maintained consistent communication with the client to confirm the changes were correctly implemented and aligned with their expectations.

Gained experience in handling rebranding logistics, international route onboarding, and brand-sensitive communication.

# data[].attributes.body
Followed up with supplier regarding issues in establishing a secure VPN connection.

Identified that connection instability was causing delays in SMPP integration.

Coordinated with internal technical team and supplier’s NOC (Network Operations Center) to troubleshoot the root cause.

Collected technical logs and connection test results to assist in diagnosing the VPN handshake failure.

Scheduled and attended a troubleshooting session to verify configuration on both ends (IP whitelisting, encryption settings, and credential validity).

Ensured secure and stable VPN reconnection to avoid disruption in ongoing traffic or integration processes.

Gained hands-on experience in vendor coordination, technical troubleshooting, and VPN/IPSec connection setup within the telecom ecosystem.

# data[].attributes.body
Initiated contact with a potential supplier to explore suitable SMS/voice routes for client needs.

During the discussion, identified that the supplier was also seeking high-quality routes to specific destinations, which our company could provide.

Seized the opportunity to present our own routing capabilities and pricing structure.

Negotiated terms and successfully sold our route to the supplier, transforming a procurement discussion into a two-way business transaction.

Facilitated the commercial agreement and onboarding process for the new client-side supplier.

Gained a unique experience in identifying cross-sale opportunities, executing outbound sales within a procurement conversation, and closing a spontaneous deal.

# data[].attributes.body
Identified and evaluated potential voice (SIP trunk) suppliers to support our expanding telecom services.

Conducted initial screening and qualification based on pricing, coverage, stability, and interoperability with our system.

Arranged introductory meetings with the supplier’s commercial and technical teams.

Reviewed the supplier’s contract and negotiated commercial terms including call rates, number rental, and payment cycle.

Finalized onboarding process and successfully signed the supplier as a new voice route partner.

Coordinated internal teams to set up interconnection and conducted initial traffic testing.

Gained hands-on experience in supplier negotiation, contract review, and VoIP onboarding procedures.

# data[].attributes.body
Onboarded TM as a new SMS route supplier.

Conducted live route testing using our platform to evaluate delivery performance and system compatibility.

Identified several failed SMS submissions during testing, including "submit failed" and "undelivered" cases.

Documented error codes, timestamps, and destination samples for diagnostic purposes.

Provided detailed feedback to the supplier, including test reports and failure logs.

Coordinated with the supplier's technical team to investigate the issues and fine-tune the route parameters.

Retested after adjustments to confirm improved performance before enabling production traffic.

Gained practical experience in interconnection testing, error troubleshooting, and supplier collaboration.

# data[].attributes.body
Received final route configuration and pricing details from Telekom Malaysia (TM) after successful onboarding.

Reviewed and organized the pricing table, rate validity period, and country code mappings for internal documentation.

Configured TM’s routes into our internal SMS delivery platform, ensuring correct SMPP parameters, routing priorities, and price tags.

Conducted thorough quality testing for all configured routes, including DLR tracking, latency check, delivery success rate, and message formatting.

Documented test results and flagged underperforming routes for further review or adjustment.

Coordinated with internal technical and commercial teams to validate routes before enabling them for live client traffic.

Gained hands-on experience in supplier route configuration, system integration, price management, and quality assurance processes.

# data[].attributes.body
Detected irregular traffic behaviour where SMS messages were routed to the wrong upstream provider.

Investigated the root cause and identified a mismatch in the MNP (Mobile Number Portability) lookup results.

Coordinated with the MNP service provider to confirm the lookup results and cross-checked them against known MCC/MNC records.

Engaged with the incorrectly receiving upstream provider and our intended provider to track message logs and routing paths.

Worked with internal technical and routing teams to adjust the platform’s MNP logic or override rules to ensure correct future delivery.

Helped implement a fix to improve routing accuracy and minimize future MNP-related misrouting.

Gained experience in multi-party technical issue handling, telecom routing logic, and real-time diagnostic collaboration.

# data[].attributes.body
Communicated with an existing client who expressed interest in expanding their usage to new countries or message types.

Collected and confirmed their specific routing requirements.

Reviewed our internal route inventory and recent supplier updates to identify matching, high-performing routes.

Compiled a tailored push list including route quality, delivery success rate, sample DLR, and commercial terms.

Shared the push list with the client, highlighting routes that meet their performance and budget expectations.

Followed up with the client to confirm interest and arrange testing if required.

Learned how to align available telecom resources with evolving client needs and support account expansion initiatives.

# data[].attributes.body
Encountered delays and issues in the process of applying for the ASP license.

Took the initiative to directly communicate with the Malaysian Communications and Multimedia Commission (MCMC) to clarify application status and pending requirements.

Drafted and sent formal emails to the MCMC officer, requesting updates on the application and highlighting key supporting documents already submitted.

Responded to MCMC’s inquiries, explained our company’s current services, role as an SMS aggregator/reseller, and the reason for requiring an ASP license.

Coordinated internally to prepare any additional documents required by MCMC for clarification.

Ensured proper documentation of all communications and updated the management team on progress.

Gained valuable exposure to regulatory processes, formal government correspondence, and compliance procedures in the telecom industry.