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⚠️ Pending Job

A tray in front of the workshop collects new maintenance requests.

These are logged under “Pending Job” for scheduling and review. j

🔧 Special Project in Progress

Tasks requiring extended effort (e.g., multi-step repairs or installations) are listed here until fully completed.

✅ Job Done (Yellow & White Copies)

Once a task is finished, the yellow copy remains with Maintenance; the white copy is forwarded to the respective department.

Final verification and HR approval are required before closure.

💰 Under PR (Purchase Request)

Used for items needing procurement from external vendors.

Requests must be approved by Finance before purchasing materials or equipment.

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Name: Mr Anthony Susey

Position: Executive in Maintenance & Engineering Department

Email: mariasusey.anthony@georesort.my

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User Maintenance Requests

Locals: Allowed 420 minutes per request; foreigners: 720 minutes.

Maintenance begins only when users submit a request via the maintenance work order form.

Recording Completed Tasks

After repairs are completed, workers log details in the Green Book (Productivity Log), including the date, technician's name, work order number, and the time spent on the repair.

Purpose of the Green Book

Tracks productivity and efficiency by comparing estimated versus actual repair times.

Serves as key performance data showing how effectively maintenance tasks were executed.

Aligns with best practices for monitoring work order completion, technician performance, and productivity improvement

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DOSH Official Website to make A Registration & Certificate Renewal for Elevators

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Fleet Size & Compliance Schedule

Mr Susey has explained to me that Geo Resort & Hotel operates 11 elevators, each of which is maintained monthly and inspected by a DOSH-registered competent person every three months to comply with Malaysian regulatory standards (Factories & Machinery Regulations 1970).

Service Agreement & Licensing

Mr Susey also told me that all hotel elevators hold a service contract with a DOSH-registered elevator maintenance firm.

Near certificate expiry, Mr. Susey (as the competent person) renews the Certificate of Fitness (CF) via the DOSH MySKUD portal at least one month before expiration.

Usage Restrictions on Expired Elevators

To prevent accidents or entrapment, elevators with expired CFs are immediately taken out of service, blocking access for staff, guests, and the public until renewal and inspection are completed.

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Orientation Session – First Day Introduction as an Intern

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Orientation Session – First Day Introduction as an Intern

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Introduction by HR Representative

Mrs Rahmah, from Human Resources, provided an overview of the 4-month internship program, covering departmental rotations and onboarding procedures.

HR Policies & Leave Administration

She explained how to obtain sick-leave slips and outlined key allowances, including the internship allowance and daily meal allowance.

Accommodation and Workplace Guidelines

Mrs Rahmah reviewed the hostel rules and overall work policies at Geo Resort & Hotel.

Department Introductions

She arranged formal introductions to the Heads of Engineering, Front Office, and Housekeeping departments, ensuring direct lines of communication and mentoring support.

First-Day Essentials Provided

On Day 1, I was issued a nametag and a hostel key.

Thumbprint-Based Time Tracking

Throughout my entire 4-month internship, Mrs Rahmah registered my fingerprint in the hotel’s biometric attendance system.

This ensured every clock-in and clock-out was uniquely tied to me. It is also integrated directly with HR and payroll tools to provide secure and accurate attendance records.

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This is the slide that I helped Mr. Susey with his meeting about PPM in Hotel Industry

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Helping Mr Susey with the slide presentation for his meeting and the presentation about PPM Engineering in the hotel industry, specifically at Geo Resort & Hotel.

That slide explains the importance of PPM in the hotel industry, defines PPM, outlines the benefits of PPM in hotels, and discusses how to implement PPM in hotels.

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Name: Aina Farzana binti Abd Jamil

Course: SAP

Phone Number: 011-37792970

Email: h21a2772@siswa.umk.edu.my

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Company Name: Geo Resort & Hotel

Company Address: Jalan Permai 2, Genting Permai Avenue, 69000 Genting Highlands, Pahang Darul Makmur, Malaysia.

No Phone: 03-92130838

Website: www.georesort.my

This company is independently owned by Geo Resort Sdn Bhd

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RESUME AINA FARZANA BINTI ABD JAMIL (H21A2772)

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Professional Resume for Application to Geo Resort & Hotel

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BORANG A - BORANG AKUAN LEPAS TANGGUNG (AINA FARZANA BINTI ABD JAMIL)

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BORANG A - Borang Akuan Lepas Tanggung (1)

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INDUSTRIAL TRAINING LETTER & FEEDBACK FORM- AINA FARZANA BINTI ABD JAMIL (H21A2772)

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Industrial Training Letter & Feedback Form

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Industrial Training Letter & Feedback Form

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SURAT LATIHAN INDUSTRI & BORANG MAKLUM BALAS (1)

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2025 - REPLY FORM FOR AINA FARZANA BINTI ABD JAMIL (H21A2772)

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2025 - REPLY FORM FOR AINA FARZANA BINTI ABD JAMIL

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COVER LETTER AINA FARZANA BINTI ABD JAMIL (H21A2772)

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My Job Application Letter – Geo Resort & Hotel

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COVER LETTER (Aina Farzana binti Abd Jamil) (1) (1)

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 First Day at Engineering & Maintenance – 17 March 2025 (Monday)

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 First Day at Engineering & Maintenance – 17 March 2025 (Monday)

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Formal Introduction

Introduced myself to Mr. Susey, Head of Maintenance and Engineering, marking the official start of my rotation.

Facility Walkthrough

We toured Jade Hall and the Level‑1 Ballroom to inspect key technical systems, including the PA system, LCD screens, and lighting switches.

Mr Susey also said that at Jade Hall, as Maintenance, they need to keep the Playwood, carpet, PA System, and LED Screen well-maintained.

He also showed me the Aircond (FCU), the round diffuser on the coin.

Operational Capacity Overview

Mr Susey shared the venue capacities: Jade Hall (Ground Level) accommodates up to 500 People, while the Ballroom (Level 1) holds up to 1,000 People.

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Water Fountain Lobby Control Pump Room Walkthrough

Mr. Susey guided me through the hotel’s water pump room in Basement B1, explaining how the system draws and pressurises water.

Lobby Fountain Operation Explained

In the front lobby, he demonstrated the fountain’s recirculating system. A submerged pump pulls water from the reservoir, pushes it through tubing to the spout, and the water returns by gravity in a continuous, closed loop.

Energy-Saving Strategies for Water Features:

The fountain runs at 10-minute intervals, from 10:00 to 11:00 (10 cycles) and 07:00 to 10:00 (7 cycles), to reduce runtime while maintaining performance.

The pump is manually turned on and off according to a timetable, which helps to reduce constant energy consumption.

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LPG System Overview

Introduction to LPG Setup

Mr. Susey guided me to the Banquet Kitchen area (Level G) to explain the hotel’s LPG (Liquefied Petroleum Gas) system, which is used for cooking in the guest dining services.

Regulatory Compliance

Only authorized personnel registered under Suruhanjaya Tenaga Malaysia (ST) are permitted to handle the LPG system. All installations must comply with MS 830:2013 (Code of Practice for LPG storage, handling, and transportation)

Cylinder Capacity & Pressure

The kitchen utilizes 50 kg LPG cylinders (totalling 20 in use) and a 23-cylinder tank. The system operates at a controlled 5 PSIG (pounds per square inch), as mandated by Suruhanjaya Tenaga. Exceeding this limit may result in penalties of up to RM 20,000.

The Vaporization and Filtration Process

The LPG liquid is transformed into a vapour via a vaporizer and filter before being fed as a gas to kitchen outlets, ensuring clean combustion. The filter eliminates contaminants, leaving the final gas odourless.

Safety & Operational Best Practices

Cylinders must be put upright and in well-ventilated outdoor areas, away from ignition sources.

Only trained personnel or registered gas contractors are authorised to perform maintenance.

System checks are conducted every 2 years for commercial premises under ST regulations.

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Location & Vendor Cost Insight

During a site visit to the basement parking area, Mr Susey and I inspected the main grease trap shared with FROSCO. External vendor cleaning would cost approximately RM 18,000, highlighting the potential cost savings of internal maintenance.

Environmental Regulation and "Go Green" Registration

Handling the grease trap necessitates registration under Malaysia's Go Green program.

Environmental inspectors often ask about the following:

Methods to dispose of cooking trash and grease

Frequency of grease trap service

Cleaning and disposal procedures for the grease interceptor.

Compliance requirements

A grease trap must be installed to prevent fats, oils, and grease (FOG) from contaminating wastewater systems. This applies to all food service establishments in Malaysia, including hotels, restaurants, and other establishments.

Maintenance frequency

To avoid unpleasant smells, backups, and equipment failures, these grease traps should be cleaned at least every 90 days (three months) or more frequently to ensure they are maintained and do not require extensive repairs if a problem develops.

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Tool Demonstrations

Mr. Susey and Mr. Wan brought me to the Engineering & Maintenance Workshop, where they introduced the core toolkits used for hotel and hostel repairs.

Essential Hand Tools

I observed key tools, including hammers, screwdrivers, wrenches, pliers, utility knives, levels, and tape measures, which are crucial for routine fixes and adjustments.

Power Tools & Diagnostic Equipment

The workshop featured drills, impact drivers, circular saws, angle grinders, and power screwdrivers. Additionally, diagnostic tools such as multimeters, voltage testers, and leak detectors were also available for technical troubleshooting.

Plumbing and Electrical Toolkits

I was shown specialised tools, including pipe wrenches, plumbers’ snakes, wire stripping tools, and electrical testers, which are indispensable for system maintenance.

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Mr Susey showcased the control room, which contains all major components, which are circulation pumps, heaters, filters, valves, and control panels that collectively manage water flow, temperature, and filtration for the pool’s optimal performance.

Cleaning pump baskets and filters, lubricating seals and O-rings, and performing scheduled inspections help prevent breakdowns and prolong equipment life.

Mr Susey said the swimming pool needs to be checked for unusual noises, leaks, or pressure irregularities to enable early detection of issues, preventing costly downtime and ensuring reliable operation.

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Off Day

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I assisted Mr. Susey in keying in the purchase order data for Cabana and Glass Haus Restaurant, calculating the costs purchased and used in the purchase order.

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Helping Mr Susey key in the HVAC checklist for the Maintenance Aircond Service for all rooms, which comprise 252 rooms on each level, totalling 11 levels.

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Off Day

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Public Holiday

Eid al-Fitr

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Public Holiday

Second Eid al-Fitr

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Repaired and Fix the Bread Toaster and Pot

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Mr Susey, Nedesh and Thusara repaired the bread toaster and pot from Cabana Restaurant. Mr Susey and Nedesh checked the damage to the two items using an electric tester, a screwdriver, and an AC/DC Voltage Tester.

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Servicing and Cleaning Air Conditioner with Mr Nedesh and Mr Thusara

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Maintaining, servicing, and cleaning air conditioners in all 252 rooms on each floors.

Guaranteeing constant cooling performance and air quality throughout the hotel.

Step-by-Step Cleaning Process that has been teach by Mr Nedesh and Mr Thusara are:

Power down: Always switch off the unit before servicing.

Filter Removal & Vacuuming - Remove the air filter and vacuum using a brush attachment to remove dust and debris.

Brush and wash: Use a soft-bristled brush to clean delicate parts such as coils and fan blades. To clean washable filters, use lukewarm water (below 40°C) and a light detergent.

Replace as needed: Replace throwaway or broken filters with the appropriate replacements to maintain efficiency.

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Mr. Wan took me to see the rooftop mechanical floor. At this rooftop, there is a large tank that distributes hot water, also known as a water heating pump, to all the rooms in the Geo Resort & Hotel and the employee hostel.

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Updated Heat Pump System in the form of a slide presentation

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I helped Mr. Susey by updating all information related to the Heat Pump System at Geo Resort & Hotel in the form of a slide presentation.

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Updated Heat Pump System in the form of a slide presentation

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Continued to assist Mr. Susey by updating all information related to the Heat Pump System at Geo Resort & Hotel in the form of a slide presentation. This is because it consists of four locations of the Heat Pump System.

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Mr Susey and Mr Nedesh took me to the back of the Grand Ballroom to see the back of the LCD and explained to me what the amplifier, receiver, audio switcher, and audio splitter are used for.

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Mr Nedesh taught me how to turn on the lights in the Grand Ballroom using the Symphonist app.

It just uses a device like a tab to move the sound audio. You can adjust the audio to your liking, and you can also play the colourful lights, especially if you have a grand event.

It is very easy to control by just using that app because we do not have to maintain it using a switch manually way like before.

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I followed Mr Thusara to repair the broken lamp.

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As an intern in the Maintenance and Engineering Department, I was entrusted with developing a PowerPoint presentation for Mr Sussey titled "How to Save Water and Electricity Consumption in Housekeeping."

I gathered relevant information on best practices, sustainable procedures, and energy-efficient tools used in the industry.

I then structured the content into a concise, visually appealing PowerPoint deck that emphasizes practical techniques, resource-saving benefits, and meaningful activities that the housekeeping crew can do.

The presentation's goal is to raise awareness and promote long-term practices within the department of housekeeping.

Canva Link: https://www.canva.com/design/DAGjvzgisBU/E2QvC9Fq95-HW71f1w108g/edit?utm_content=DAGjvzgisBU&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

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Management Report Engineering April 2025

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I assisted Mr. Susey in preparing the slide presentation for the April 2025 Management Report.

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First Placed I reported at Front Office 

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On the first day, I reported to the front office receptionist position at the reception counter on level G, where I met Mr. Shafirul.

I introduced myself to my colleagues in the operator department.

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On the second day at the Front Office, I was also taught how to use the Wish.Net Training system for checking in and checking out guests throughout the week-long training.

The details included in Wish.Net are:

Checking guests in and out, handling room allocations, and updating guest profiles.

Assisted with individual and group reservations, as well as rate and inventory management.

I learned to manage invoicing and folios, charge posting, payment settlement, and cashiering activities.

Supported housekeeping coordination, including room status updates (clean, unclean, out-of-order).

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Day 2 of training using Wish.Net

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Day 3 of training using Wish.Net

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Off Day

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I got a compliment from a Chinese guest after I'm helping her to choose a room

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I took internal calls about breakfast timings and facility hours for the guests.

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MC

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I participated in the front office briefing, which focused on weekend forecasts and occupancy projections.

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I learned guest recovery techniques and proper complaint-filing procedures.

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My First Day Reported at Housekeeping Department

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Off Day

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Replacement Off Day

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Follow a colleague as they clean a dirty room at level 11.

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Learn about the amenities offered by the housekeeping store.

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Overlook the Pantry Area on level 11.

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Help Mr Shammika and Mr Anisur top up the amenities on the trolley.

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Helping Mr Shammika and Mr Anisur clean a dirty room.

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Off Day

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Learn to top up amenities, and the amenities for the toilet must have 11 items, which are:

Toothbrush

Hair Comb

Shaver

Cotton Bud

Sanitary Bag

Shower Cap

Sewing Kits

Shampoo

Shower Gel

Body Lotion

Soap

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Clean and top up the amenities at the area Coffee Machine.

Amenities that should be available at the Coffee Machine are:

Kettle

Coffee Machine

2 cups

2 tea bags

2 coffee capsules

4 sugars

4 creamer

2 bottles of mineral water

2 spoons

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I take a day off on this day because I work on Agung's Birthday

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Replacament off Day on 15/6

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Fold a body towel

Fold a hand towel

Fold a bath mat

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Cleaning a bathroom and collecting all the dirty laundry from the toilets.

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Off Day

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MC

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My housekeeping colleagues, Mr. Shammika and Mr. Anisur, and I are cleaning a guest room.

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I cleaned the family rooms on levels 7 and 6 with my housekeeping colleagues, Mr. Shammika and Mr. Anisur.

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I clean the coffee machine and mini bar, and top up the amenities in the coffee machine.

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I also assist with morning tasks, such as sweeping the floor, cleaning the upper ceilings, and emptying the plastic waste from the trash cans near the elevators to ensure that the area is clean.

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I take a day off on this day because I work on Raya Haji.

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I take a day off on this day because I work on Raya Haji.

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Off Day

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MC

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I top up amenities in the housekeeping trolley, namely soap, shower gel, shampoo, body lotion, cotton bud, shaver, shower cap, sanitary bag, mini sewing kit, toothbrush and hair comb.

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I folded the laundry bag.

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Morning briefing about what job needs to be done by the housekeeping staff, and the morning briefing given by Encik Rizal as the head of the housekeeping department.

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I received a certificate of completion for my 4-month internship at Geo Resort, given by Ms. Aini, the housekeeping supervisor.

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On the last day of my internship, my friends and I held a Google Meet with our faculty supervisor, Mrs. Fadhilahanim Aryani, to discuss the challenges we faced during the internship and share stories about our experiences working at a hotel.

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My Off Day & Last Day Intern at Geo Resort & Hotel

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Day 4 of training using Wish.Net

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Day 5 of training using Wish.Net

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Day 6 of training using Wish.Net

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The last day of training using Wish.Net

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Digital Phone to make a Departure Called 

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I was taught how to make a departure call, which is to remind guests of their check-out time.

Some of the phrases used to create a departure call are:

"Good morning, Ma'am or Sir. I'm calling from Reception. Are you extending your stay?" If the guests respond, I need to say, "I would like to inform you that our check-out time is at noon. Have a pleasant day."

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MC

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Off Day

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I learned how to make external calls by creating greetings, such as "Good Morning / Afternoon / Evening GEO Resort & Hotel, How May I Assist You?".

I learned how to make an Internal Call, which is: "Good Morning / Afternoon / Evening Aina Speaking, How May I Assist?".

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Learn about all the Accommodation, Guest Room Amenities, Dining Options, Hotel Facilities, Meeting & Events also the Meeting Room Capacity Chart of Geo Resort & Hotel.

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I also learned about blocked rooms, which allow me to check the status of whether a room is available or blocked, meaning it has already been booked by a guest.

In blocked rooms, I can also determine whether the assigned room is clean, dirty, temporarily out of order, or otherwise.