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hi everyone

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Using various social media platforms.

Making use of social media by advertising products, deals and effective way to provide customer service.

Customers are more likely to engage with your brand and be up to date with any information.

Social media is easily accessible and a majority of people have access to it. Customers can also share and promote your products for you.

Social media algorithm may not always work in your favour, meaning a majority of your customers may miss out on anything promoted.
-eric

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netflix will send you an email this is a way they promote there service

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promoting their service on social media advertising on Facebook, and Twitter. Instagram

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in store merchandising.

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Radio

Advertising via a radio segment a few times per day

This will teach those masses who are not on social media and may be travelling in a vehicle or listening at home or on the go

Strength of this is that some of the older generation and those at work may be privy to this information

Certain walks of society do not listen to radio anymore and are more likely to watch television or social media

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G2 Puts in writing exactly what the company is offering and what the customer can expect.

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G2 Puts in writing exactly what the company is offering and what the customer can expect.

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the company will highlight the main points, ie, new movies, new series etc.

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purpose of a service offer is to entice customers to subscribe or buy.

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A service offer is the organisation says it will offer its customers and is therefore what the customer comes to expect. E.g refund policy, delivery times, and different services it will offer. (Brand promise)

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A service offer is the organisation says it will offer its customers and is therefore what the customer comes to expect. E.g refund policy, delivery times, and different services it will offer. (Brand promise) 

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A service offer is the organisation says it will offer its customers and is therefore what the customer comes to expect. E.g refund policy, delivery times, and different services it will offer. (Brand promise) 

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younger people tend to be more irate when communicating with customer services, service operative needs to be calm and collective.

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G2 Expectations are formed by word of mouth, recommendations and past experiences.

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G2 Expectations are formed by word of mouth, recommendations and past experiences.

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brand satisfaction

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A service offer is what an organization says it will offer its customers and is therefore what the customers come to expect. E.g refund policy, delivery times, and different services it will offer(Brand promise)

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Loyal customers that are highly satisfied of the customer service will have a high level of expectations that needs to be maintained.

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To feel heard appreciated and valued, for the process to feel easy and without friction.

To see action being taking regarding the request or issue.

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G2 Keep customers happy so that they recommend the company to others and keep coming back.

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G2 Keep customers happy so that they recommend the company to others and keep coming back.

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Increased sales and reduces customer attrition

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Also customer relationships deliver invaluable marketing

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Also customer relationships deliver invaluable marketing

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Builds an emotional connection between brand and client 

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Builds an emotional connection between brand and client 

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The importance to ensure effective customer relationships are maintained
if a customer feels more secure with the brand it can lead to a growing customer and a repeated purchase rate.