# data[].attributes.body
De: Jefferson Elías Gámez Zelaya

-Do you like making calls to your family and friends? why?

Yes, I like it because I like to see what the other person Is doing and that makes more simply to understand what they say

-Have you ever answered a call from an angry customer? if so, how did you react?

No, I have not but, if I answer one of those I will stay calm

-How does a person from customer services deals with bad situations?

With calm, they don't react the dame way that the other person, they think before doing or saying anything

-What tips can you give to a person in order to deal with these situations?

They need to practice how to be calm in an stressfull situation

# data[].attributes.body
De: Jefferson Elías Gámez Zelaya

1-Where is the man calling?

He is calling to nissan's customer service

2-Why is the man calling customer service?

Because he wants to know how much it would cost to update the map in his car

3-What is the number the man gives to the woman?

15243

4- What is the model of his Vehicle?

2009 Nissan Ultima

5- Does the woman ask for his phone number yes or no?

Yes.

6- What is the cost of the new map?

99$

7- Do you think the woman is being convincing the customer in buying the map?

Yes she is convincing him.

8- Did the man bought the product, yes or no?

Yes.

# data[].attributes.body
1. where is the man calling?

Nissan's customer service.

2. why is the the man calling customer service?

To ask about an update for their car's map.

3. What number does the man give to the woman?

1524

4. what is the model of this vehicle?

is a 2009 Nissan Altima.

5. Does the woman ask for this phone number?

yes, she does

6. What is the cost of the new map?

$99 plus shipping and taxes.

7. Do you think the woman is convincing the costumer to buy the map?

if she mentions the reason why he should purchase it and also gives a special offer so that the customer is encouranged to buy the map.

8. Did the man purchase the product, yes or no?

yes,

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Estefany Raquel Pérez Luna

Do you like making calls to your family and friends? why?

I don't really like making phone calls unless it's an emergency.

Have you ever answered a call from an angry customer? if so, how dis you react?

In my previous job, I used to answer calls from people, and sometimes an angry person would call, but you have to respond calmly to avoid upsetting the customer even more.

How does a person from customer services deals with bad situations?

You should always be kind and speak to the customer with respect.

What tips can you give to a person in order to deal with these situasions?

Stay calm.

Try to put yourself in the customer's shoes, understand why they are frustrated.

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Heidy Tatiana Claros Rodas

Do you like to make calls to your family and friends? Why? The truth is, I like to know what they do on a daily basis.

Have you ever answered a call from an angry customer? If so, how did you react? Yes, the truth is that it touched me, but I didn't like it. I take it calmly, first I listen and then I respond.

How does a customer service person deal with bad situations? Well, as it should be with empathy.

What advice can you give a person to face these situations? Let them take it calmly and responsibly and above all with professional ethics.

# data[].attributes.body
Heidy Tatiana Claros Rodas

1. Where is the man calling? The man is calling Nissan’s customer service.

2. Why is the man calling customer service? He is calling to find out how much it would cost to update the map in his car.

3. What number does the man give to the woman? The customer number he gives is 1524.

4. What is the model of his vehicle? The vehicle model is a 2009 Nissan Altima.

5. Does the woman ask for his phone number? Yes, the woman asks for the phone number.

6. What is the cost of the new map? The cost of the new map is $99 plus shipping and taxes.

7. Do you think the woman is convincing the customer to buy the map? Yes, the woman is trying to convince the customer by highlighting the offer and additional discount.

8. Did the man purchase the product, yes or no? Yes, the man agrees to place the order.

# data[].attributes.body
These questions are about the video, write you name when you post.

1-Where is the man calling?

2-Why is the man calling customer service?

3-What is the number the man gives to the woman?

4- What is the model of his Vehicle?

5- Does the woman ask for his phone number yes or no?

6- What is the cost of the new map?

7- Do you think the woman is being convincing the customer in buying the map?

8- Did the man bought the product, yes or no?

# data[].attributes.body
(ESCRIBAN SU NOMBRE en cada post que hagan)

-Do you like making calls to your family and friends? why?

-Have you ever answered a call from an angry customer? if so, how did you react?

-How does a person from customer services deals with bad situations?

-What tips can you give to a person in order to deal with these situations?