# data[].attributes.body
1. give suggestion when you investigate to prevent
2. say you need to transfer and while you prepare the chat to transfer, offer a suggestion

# data[].attributes.headline
You need to transfer the second question and user rejects

# data[].attributes.subject
You need to transfer the second question and user rejects

# data[].attributes.body
1. to prevent, say "I have forwarded the issue to the team..."
2. say "While my colleagues are working on the case, I have a suggestion..."

# data[].attributes.body
1. ask what they work with
2. choose suggestion relevant for responsibilities

# data[].attributes.headline
User is contributor and work on some small area of the site/business (have admin permissions)

# data[].attributes.subject
User is contributor and work on some small area of the site/business (have admin permissions)

# data[].attributes.body
1. check in with the user
2. if user ignored the suggestion during investigation, come back to it after solution

# data[].attributes.body
1. agree with user, give updates on investigation
2. roadmap that you will help to solve the issue and then go back to suggestion
3. after solution, make transition to suggestion

# data[].attributes.body
1. proceed to suggestion :)
2. add suggestion roadmap to prevent
3. reply fast

# data[].attributes.body
1. if the reason of rejection is not clear, give more value that the feature is important
2. if the user mentioned the reason of rejection, proceed to the specifics of the suggestion or ask powerful question taking into account other USP suggestions
3. ask powerful questions

# data[].attributes.body
1. say it can be done in a few clicks
2. simplify implementation steps
3. offer to start during the chat and finish later
4. send an article and offer to bookmark it or contact us later

# data[].attributes.body
1. say it will take a few minutes, add value
2. give the link to the page where the suggestion can be made
3. offer to start during the chat and finish later

# data[].attributes.body
1. give suggestion warm up with value/mention suggestion
2. add additional value, mention "it will take a few minutes"
3. give compliment, praise user's work, explain that the feature brings additional benefit

# data[].attributes.headline
You provided suggestion before solution but the user wants to focus on the issue 

# data[].attributes.subject
You provided suggestion before solution but the user wants to focus on the issue 

# data[].attributes.attachment_link.title
Kaptured Moments | Photo Booth | Evansville, IN, USA

# data[].attributes.attachment_link.description
Taking your event to the next level with our photo booth. Contact Kaptured Moments today for more information or to book.

# data[].attributes.attachment_link.description
Please note - Minimum Spend £15 for groceries.
Collection available in Woodley, Winnersh, Earley, Caversham and Shinfield.
Delivery available only in Reading and around.
Note some items might not be available if minimum quantities
are not met.
Prices will vary every week as vegetable/fruit prices are very volatile.

# data[].attributes.headline
User needs to talk to client first before implementing

# data[].attributes.subject
User needs to talk to client first before implementing

# data[].attributes.headline
User rejected the suggestion because it wasn't relevant 

# data[].attributes.subject
User rejected the suggestion because it wasn't relevant 

# data[].attributes.headline
User is in a hurry and don't want to discuss the suggestion (after warm-up or transition)

# data[].attributes.subject
User is in a hurry and don't want to discuss the suggestion (after warm-up or transition)

# data[].attributes.headline
User is in a hurry and can't implement suggestion

# data[].attributes.subject
User is in a hurry and can't implement suggestion

# data[].attributes.headline
User is not interested in general conversation about suggestion

# data[].attributes.subject
User is not interested in general conversation about suggestion