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I did my internship for 6 months at Bertam Resort & Waterpark Penang as a Receptionist and also admin at Kechmara Spa. I learned new knowledge about how to handle guests, pick up calls for reservations, clean treatment rooms and also make filing files. I get experience and also know the enviroment to work.

Thank you for the Spa Manager (Cik Shah) and the Kechmara Spa team for giving me the opportunity and their guidance.

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DAY 1 : Wednesday

Off Day ( Public Holiday, Labour Day )

DAY 2 : Thursday

Off Day

DAY 3 : Friday

Operation

I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort.

Supervise by Ms Irni. (Spa Executive)

DAY 4 : Saturday

Operation

I suggest doing live on Tiktok to attract guests to Kechmara Spa.

Traine staff Kechmara spa to do the live in Tiktok.

DAY 5 : Sunday

Operation

Learning how to serve guests

Learn how to make an 'Aroma Chill Towel'

Learning the types of 'Massage Oil'

DAY 6 : Monday

Operation

Making 'filing' of documents according to the order of the documents.

Create a 'tagging file'

Create a 'market segment' template

DAY 7 : Tuesday

Operation

Make a 'purchase requisition form'

Update stationery arrangement

DAY 8 : Wednesday

Operation

Make a 'stationery listing'

Making 'modelities'

DAY 9 : Thusday

Off Day

DAY 10 : Friday

Operation

Make an 'operation checklist' during and before returning.

Making name 'tagging' to be placed in the employee's personal file.

DAY 11 : Saturday

Operation

Serving and welcoming guests.

Provide a 'welcoming drink' to guests.

Make a 'daily sales report'.

DAY 12 : Sunday

Operation

Handling calls from guests for reservations.

Live in Tiktok at 5.00pm.

DAY 13 : Monday

Operation

Updating the 'market segment'.

Make a 'listing' of items - items that have been received in excel.

DAY 14 : Tuesday

Operation

Interact and explain to guests about available spa packages.

Include all 'therapist commission' documents in their personal file.

Make a 'daily sales report'

DAY 15 : Wednesday

Operation

Arrange all 'pythomer' products in the cupboard

Make payment receipts for guests.

Make a 'daily sales report'

DAY 16 : Thursday

Off Day

DAY 17 : Friday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 18 : Saturday

Operation

Make a spa "tour" for new staff and explain the spa to them.

Taking guest "bookings".

DAY 19 : Sunday

Operation

Distribute spa vouchers to guests in the lobby.

Live in Tiktok at 5.00pm.

DAY 20 : Monday

Operation

Entering all the files in 'google drive'

Added a spa 'call card' at the front office

Making document 'filling'

DAY 21 : Tuesday

Operation

Role play how to serve guests and how to answer questions asked by guests

Live in Tiktok at 5.00pm

DAY 22 : Wednesday

Operation

Learning how to fold towels and how to clean the treatment room.

Counting the linen used for treatment.

DAY 23 : Thursday

Off Day

DAY 24 : Friday

Operation

Helping the manager handle VVIP guests for shooting at Kechmara Spa.

Provide 'Aroma chill towel' and also welcome drink to VVIP guests.

DAY 25 : Saturday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 26 : Sunday

Operation

Attending 'facial' training from Phytomer

Make a “recap”

Making a "daily basis report"

DAY 27 : Monday

Operation

Attend facial training .

Become a model for training therapists to do facial training .

DAY 28 : Tuesday

Operation

Update 'productivity therapist'

Make a 'sales report' for the month of May

DAY 29 : Wednesday

Operation

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Thursday

Off Day

DAY 31 : Friday

Operation

Tidy up at the reception desk

Update 'daily sales report'

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First time handling guests in Kechmara Spa Bertam Resort.

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DAY 1 : Monday

Orientation Day

Need to come to some forms to start employment

Receive the name tag and sticker car for staff

Make patrols in each department and get to know each other.

Knowing about Bertam Resort & Waterpark Penang

Supervise by Mr Anas(Hr Deparment)

DAY 2 : Tuesday

Training Class

Information related to organization cart in Bertam Resort

Supervise by Mr Anas

DAY 3 : Wednesday

Operation

Explanation about spa

Try to handling guest after treatment

DAY 4 : Thursday

Operation

I get information related to the Spa such as the menu, how to treat guests, procedures set in the Spa department.

Getting to know the Kechmara Spa staff.

DAY 5 : Friday

Operation

Get detailed information about the Matrix Menu that every Kechmara Spa staff needs to memorize because the Matrix Menu is a priority to know in handling questions from guests.

DAY 6 : Saturday

Operation

Learn how to make reservations from guests as well as daily and monthly reports

Supervise by Zaihan ( Reception)

DAY 7 : Sunday

Operation

Learn how to handle calls from guests to make reservations.

Training how to answer guest calls, supervise by Cikshah (Manager Kechmara Spa)

DAY 8 : Monday

Off day

DAY 9: Tuesday

Operation

Learn about purchase orders that need to be done each month

Supervise by Zaihan ( Reception )

DAY 10 : Wednesday

Operation

Learning about the asset list report and needing to complete the asset listing report for the month.

Supervise by Ms Irni ( Spa Executive )

DAY 11 : Thursday

Operation

Role play how to serve guests and how to answer questions asked by guests supervise by Cikshah

( Manager Kechmara Spa ).

Handling guest calls to make reservations.

DAY 12 : Friday

Operation

Serving VVIP guests who come to visit Kechmara Spa.

Make file filing at the reception.

DAY 13 : Saturday

Operation

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

DAY 14 : Sunday

Operation

Learn how to handle guests when making walk-in reservations.

Knowing how to serve guests through body language and how to speak when with guests.

Supervise by Cikshah ( Manager Spa )

DAY 15 : Monday

Operation

Arranging guest reservations.

Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 16 : Tuesday

Operation

Learn how to explain the idenfinity form to guests in the consultation process.

Learn how to explain the products used for treatment.

Supervise by Zaihan ( Reception )

DAY 17 : Wednesday

Operation

Role play how to serve guests dan training to answer guest calls.

Supervise by Zaihan ( Reception )

DAY 18 : Thursday

Off Day

DAY 19 : Friday

Replace Public Holiday ( Hari Raya )

DAY 20 : Saturday

Replace Public Holiday ( Hari Raya )

DAY 21 : Sunday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 22 : Monday

Operation

Studying the existing system used by Kechmara Spa.

Supervise by Spa Executive

DAY 23 : Tuesday

Operation

Handling guest call to do the booking .

Making reservation for the guest .

DAY 24 : Wednesday

Operation

List database of guest information to distribute promotions.

Save the guest number on the mobile phone.

DAY 25 : Thursday

Operation

Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Friday

Operation

Perform cleaning in each treatment room and also outside the Spa and clean the reception area so that it always looks clean.

Continue distribute promotions via mobile phones monthly, supervise by Zaihan ( Receptionist )

DAY 27 : Saturday

Operation

Learned how to distribute RM50 vouchers to guests at the Bertam Resort & Waterpark Penang lobby.

DAY 28 : Sunday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 29 : Monday

Operation

Attending the celebration Hari Raya proposed by the owner of Bertam Resort & Waterpark Penang.

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

Handling guest for reservation, supervise by Zaihan

( Reception )

DAY 30 : Tuesday

Off Day ( Replace Rest Day)

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DAY 1 : Monday

Operation

I need to prepare a monthly report which is the total sales in June. Supervise by Cik Shah. (Manager Spa)

DAY 2 : Tuesday

Operation

I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort. Supervise by Ms Irni. (Spa Executive)

DAY 3 : Wednesday

Operation

Distribute promotions to customers by Whatsapp, supervise by Zaihan(Receptionist)

Live in Tiktok at 5.00pm.

DAY 4: Thursday

Off Day

DAY 5: Friday

Operation

Distribute promotion, host live for promotion monthly

Handling guest for reservation, supervise for Zaihan

( Receptionist )

DAY 6 : Saturday

Operation

Provide a 'welcoming drink' to guests.

Distribute spa vouchers to guests in the lobby.

Make a 'daily basis report'.

DAY 7 : Sunday

Operation

Live tiktok

Arranging guest reservations.

Handling guest for the reservations, supervise by Zaihan ( Receptionist )

DAY 8 : Monday

Operation

Settle proposal project spa Villa.

Helping Cikshah prepare a proposal.

DAY 9 : Tuesday

Operation

Settle booking sheet and make reservation for the guest.

Helping to housekeping Spa.

DAY 10 : Wednesday

Operation

Filling and do the asset list in Kechmara Spa.

DAY 11 : Thursday

Operation

Handling visitors from UUM students visiting Bertam Resort & Waterpark Pulau Pinang.

Live in Tiktok at 5pm

Become a model for therapists to do facial training.

DAY 12 : Friday

Off Day ( Replace Rest Day )

DAY 13 : Saturday

Off Day ( Public Holiday )

DAY 14 : Sunday

Off Day ( Replace Public Holiday )

DAY 15 : Monday

Operation

Serve 'welcoming drink' to guests.

Interact and explain to guests about available spa packages.

DAY 16 : Tuesday

Operation

Added a spa 'call card' at the front office

Making document 'filling'

Stamping the use by date for the 'voucher'

DAY 17 : Wednesday

Operation

Prepare vouchers that need to be distributed to guests.

Handling guest for the reservations, supervise by Zaihan ( Receptionist )

DAY 18 : Thursday

Off Day

DAY 19 : Friday

Operation

Managing sound therapy treatment for 15 pax at Gym Bertam Resort & Waterpark Penang.

Handling guest registration session

Managing photography sessions with guests

DAY 20 : Saturday

Operation

Handle shooting for marketing purposes.

Live in Tiktok at 5.00pm.

DAY 21 : Sunday

Operation

Make a spa "tour" for new staff and explain the spa to them.

Taking guest "bookings".

DAY 22 : Monday

Operation

Making document 'filling'

Stamping the use by date for the 'voucher'

DAY 23 : Tuesday

Operation

Make a “recap”

Making a "daily basis report"

DAY 24 : Wednesday

Operation

Updating the 'booking sheet'

Welcoming and serving guests.

Live in Tiktok at 5.00pm

DAY 25 : Thursday

Operation

Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Friday

Off Day

DAY 27 : Saturday

Operation

Calculate the total amount of the voucher

Making a 'monthly report'

Entering all the files in 'google drive'

DAY 28 : Sunday

Off Day ( MC )

DAY 29 : Monday

Operation

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Tuesday

Operation

Entering guest information in the Kechmara Spa 'data base'

Updating the 'booking sheet'

DAY 31 : Wednesday

Operation

Make a 'summary report'

Make a 'productivity report'

Calculate the total profit in July.

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DAY 1 : Sunday

Operation

Record and file the training form in August

Get signatures from all therapists to send to Human Resources every month.

Supervise Ms Irni (Spa Executive )

DAY 2 : Monday

Operation

Complete preparations such as lighting a burner in every corner of the VVIP (Air Force Coronation Ceremony) hall.

File the feedback form and the identification form.

DAY 3 : Tuesday

Operation

Make promotion posts on every social media such as Instagram, Tiktok and Whatsapp.

Live in Tiktok at 5pm.

DAY 4 : Wednesday

Operation

Handing out flyers at the Penang waterpark parking lot and Bertam Resort lobby.

Record the number of guests who received the flyers.

DAY 5 : Thursday

Off Day

DAY 6 : Friday

Operation

Assisting the therapist in setting up sound therapy for 25 guests at the gym.

Handle guests who perform sound therapy.

DAY 7 : Saturday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 8 : Sunday

Operation

Distribute vouchers in the lobby.

Managing guest bookings through calls and walk-ins

Live in Tiktok at 5.00pm.

DAY 9 : Monday

Operation

Prepare the guest's needs before doing the treatment.

Collect payments from guests and create payment receipts.

Doing recaps that are sales results.

DAY 10 : Tuesday

Operation

Make a spa "tour" for new staff and explain the spa to them.

Taking guest "bookings".

DAY 11 : Wednesday

Operation

Handing out flyers in the parking lot.

Visit the Spa Villa which will be opened in December.

DAY 12 : Thursday

Operation

Create an organization chart for the Spa department.

Manage the booking of guests who want to make treatment.

Live in Tiktok at 5.00pm.

DAY 13 : Friday

Operation

Arranging guest reservations.

Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 14 : Saturday

Off Day ( Replace Rest Day )

DAY 15 : Sunday

Off Day ( Replace Public Holiday, Merdeka )

DAY 16 : Monday

Off Day ( Replace Public Holiday, Awal Muharam )

DAY 17 : Tuesday

Operation

Making reservations from guests about treatments.

Handling guests for treatment.

DAY 18 : Wednesday

Operation

Distribute vouchers to guests in the lobby.

Doing head and shoulders for guests for free.

Record the number of guests in excel as a data base.

DAY 19 : Thursday

Off Day

DAY 20 : Friday

Operation

Interact and explain to guests about available spa packages.

Make a 'daily sales report'.

DAY 21 : Saturday

Operation

Welcoming and serving guests.

Serve 'welcoming drink' to guests.

Distribute vouchers in the lobby.

DAY 22 : Sunday

Operation

Entering guest information in the Kechmara Spa 'data base'

Make a 'daily sales report'

Create a 'daily sales therapist'

DAY 23 : Monday

Operation

Serving and welcoming guests.

Provide a 'welcoming drink' to guests.

Make a 'daily sales report'.

DAY 24 : Tuesday

Operation

Make a 'listing' of items - items that have been received in excel.

Live in Tiktok at 5.00pm.

DAY 25 : Wednesday

Operation

Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

Live on Tiktok at 5pm.

DAY 26 : Thursday

Operation

Become a model for a therapist for facial and body massage training.

Helping the therapist clean the treatment room such as changing the bed sheets, cleaning the toilet and other.

DAY 27 : Friday

Operation

Distribute spa vouchers to guests in the lobby

Make a 'daily basis report'

Sending reports to the 'front office'

DAY 28 : Saturday

Operation

Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

Giving free head and shoulder treatment to guests every weekend in the lobby.

DAY 29 : Sunday

Operation

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Monday

Operation

Make a 'summary report'

Make a 'productivity report'

Calculate the total profit in September.

Fill in all guest information in the 'market segment'

Updating the 'booking sheet'

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DAY 1 : Saturday

Operation

Prepare a training report in May to be sent to Human Resources.

Live in Tiktok at 5.00pm.

Distribute voucher for the guest at lobby.

DAY 2 : Sunday

Operation

Make a role play every month about how to serve guests at Kechmara Spa.

Need to go through a test about the menu matrix which is related to the treatment menu available at Kechmara Spa and the products used for guests.

DAY 3 : Monday

Operation

Making videos and editing videos about Kechmara Spa for marketing purposes on Tiktok, Instagram and Whatsapp.

Live in Tiktok at 5.00pm

DAY 4 : Tuesday

Operation

Entering all the files in 'google drive'

Added a spa 'call card' at the front office.

DAY 5 : Wednesday

Operation

Making document 'filling'

Stamping the use by date for the 'voucher'

Live in Tiktok at 5.00pm.

DAY 6 : Thursday

Off Day

DAY 7 : Friday

Operation

Serve 'welcoming drink' to guests.

Explain to guests about the packages available at the spa.

Make a 'daily sales report'

Send reports to the front office.

DAY 8 : Saturday

Operation

Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

Handling guest calls to make reservations.

DAY 9 : Sunday

Operation

Make a spa "tour" for new staff and explain the spa to them.

Taking guest "bookings".

DAY 10 : Monday

Operation

Interact and explain to guests about available spa packages.

Include all 'therapist commission' documents in their personal file.

DAY 11 : Tuesday

Operation

Counting inventory at the spa.

Modifying the position of groceries at the reception for the purpose of taking pictures.

Mopping and dusting the reception area.

DAY 12 : Wednesday

Operation

Rearranging files at reception.

Relabeling corrupted files.

DAY 13 : Thursday

Off Day

DAY 14 : Friday

Operation

Handle guests who make inquiries about packages at the Spa.

Tidy up the reception area.

DAY 15 : Saturday

Operation

Distribute vouchers for each guest in the lobby on weekends.

Providing friendly hospitality to guests who visit Kechmara Spa

DAY 16 : Sunday

Operation

Assist the therapist in rearranging the position of the bed and accessories in the treatment room.

Completing the calculation of towels for Spa use.

DAY 17 : Monday

Off Day ( Raya Haji )

DAY 18 : Tuesday

Operation

Serving guests who come to visit Kechmara Spa.

Explaining the package and also the massage oil offered at Kechmara Spa.

DAY 19 : Wednesday

Operation

Entering guest information in the Kechmara Spa 'data base'

Make a 'daily sales report'

Create a 'daily sales therapist'

DAY 20 : Thursday

Off day

DAY 21 : Friday

Operation

Fill in all guest information in 'market segment'

Updating the 'booking sheet'

Welcoming and serving guests

DAY 22 : Saturday

Operation

Taking guest "bookings".

Welcoming guests who come to the spa.

DAY 23 : Sunday

Operation

Distribute vouchers for each guest in the lobby on weekends.

Live in Tiktok at 5.00pm

DAY 24 : Monday

Operation

Looking for ideas to design content to post

Live in Tiktok at 5pm

DAY 25 : Tuesday

Operation

Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

Live on Tiktok at 5pm.

DAY 26 : Wednesday

Operation

Help the reception serve guests who make reservations.

Assist the therapist in hosukeeping and closing the treatment room.

DAY 27 : Thursday

Off Day

DAY 28 : Friday

Operation

Mopping and dusting the reception area

Cleaning the outside of the Spa with a mop and watering the trees.

DAY 29 : Saturday

Operation

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

DAY 30 : Sunday

Operation

Calculate the total profit in June

Fill in all guest information in the 'market segment'

Updating the booking sheet

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DAY 1 : Thursday

Off Day

DAY 2 : Friday

Operation

I was assigned to prepare an organization chart every month and send the employee training form to Hr Bertam Resort. Supervise by Ms Irni. (Spa Executive)

DAY 3 : Saturday

Operation

Make cleaning in every corner of the Spa

Light a candle on every burner in the Spa

DAY 4 : Sunday

Operation

Manage guests who come walk in to inquire about the Spa Menu.

Live in Tiktok at 5pm.

DAY 5 : Monday

Operation

Handling guest calls to make reservations.

Arranging the therapist's schedule.

Make customer reservations on the time.

DAY 6 : Tuesday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

Live in Tiktok at 5pm.

DAY 7 : Wednesday

Operation

Handling guest complaints related to the hotel

Provide the best service by giving free treatment to the guest.

DAY 8 : Thursday

Off Day

DAY 9 : Friday

Operation

Cleaning each room after treatment such as changing dirty sheets, mop in every corner of the treatment room and vacuum.

Distribute voucher for the guest.

DAY 10 : Saturday

Operation

Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

Live in Tiktok at 5.00pm

DAY 11 : Sunday

Operation

Arranging guest reservations.

Handling guest for the reservations, supervise by Zaihan ( Reception )

DAY 12 : Monday

Operation

Perform cleaning in each treatment room and also outside the Spa and clean the reception area so that it always looks clean.

DAY 13 : Tuesday

Operation

Serving and welcoming guests.

Provide a 'welcoming drink' to guests.

Live in Tiktok at 5.00pm.

DAY 14 : Wednesday

Operation

Explaining the packages available at Kechmara Spa

Managing reservations from guests for treatment.

DAY 15 : Thursday

Off Day

DAY 16 : Friday

Operation

Making booking arrangements for guests.

Managing consultation matters before carrying out treatment.

Collect payments from guests and introduce therapists to guests.

DAY 17 : Saturday

Operation

Attend the blood donation ceremony held at Dewan Bertam Resort & Waterpark Pulau Pinang.

Live in Tiktok at 5.00pm.

DAY 18 : Sunday

Operation

Distribute vouchers in the lobby

Broadcast live on Tiktok at 5.00 pm

DAY 19 : Monday

Operation

Counting and relisting used products.

Record the dirty linen each time dirty linen is removed.

DAY 20 : Tuesday

Operation

Handling guest calls to make reservations

Provide guest needs such as slippers and a welcome drink before treatment.

Manage the consultation process with guests and take payment to continue the treatment. After finishing the treatment I have to prepare hot tea and also a feedback form for the guests.

Every day that there is a sale, I have to make a closing like a summary report to record the sales results at Kechmara Spa.

DAY 21 : Wednesday

Operation

Become a model for a therapist for facial and body massage training.

Cleaning the reception room and reflexology room.

DAY 22 : Thursday

Off Day

DAY 23 : Friday

Operation

Record all cards from guests at the event held by Bertam Resort for database use.

Live in Tiktok at 5.00pm.

DAY 24 : Saturday

Operation

Create a new database listing.

Live in Tiktok at 5.00pm.

DAY 25 : Sunday

Operation

Every month it is necessary to distribute promotions via mobile phones on Kechmara Spa social media such as Whats up, Instagram and Tiktok.

DAY 26 : Monday

Operation

Updating the 'market segment'

Make a 'listing' of items - items that have been received in excel.

DAY 27 : Tuesday

Operation

Preparing preparations for the month of Merdeka Day.

Making decorations in the reception area.

DAY 28 : Wednesday

Operation

At the end of each month, I have to prepare a sales report and rearrange the therapist's schedule for the next month.

Cleaning the reception area.

DAY 29 : Thursday

Off Day

DAY 30 : Friday

Off Day ( Replace Public Holiday )

DAY 31 : Saturday

Operation

Handing out RM 50 vouchers in the lobby to guests at Bertam Resort & Waterpark Penang every weekend.

Completes recaps and also reviews each report to be given to Spa executives.