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Briefing on detailing about Micro Issues dan Macro Issues

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Briefing on detailing about Micro Issues dan Macro Issues

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4 July 2024

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A customer of a popular local chain restaurant has voiced dissatisfaction with the service.

In a recent incident shared on TikTok, user @akumemehati recounted her visit to a Pak Mat Western restaurant.

She claimed that the service was terrible and that the restaurant's reputation was solely due to its strong marketing. She also noted that the staff responded to customer requests with sarcasm. ¹

¹New Straits Times, 2024, Online outcry of bad service at Pak Mat Western as shared in Tik Tok video

(viewed on 11/7/2024 at 3.47 pm)

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#NSTviral: Online outcry of bad service at Pak Mat Western as shared in Tik Tok video | New Straits Times

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KUALA LUMPUR: A customer of a famous local chain restaurant has expressed dissatisfaction with the service provided by the eatery.