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Take Away: 10am-2pm send out emails and be super mindful of subject lines; leaving it the same with a small difference when sending multiple reminders.

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Using Pinterest to communicate pre-departure information in image format

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Discord subgroups!!
Love country-specific groups, Gilman, post-program engagement…

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I knew subject lines could be helpful was surprised how important students reported it to be. Timing (enough time, but not too early) will be important for communicating with students

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Mail chimp may be a great tool to break up the mundane emails structures and catch student’s eyes for events, resources and other departmental updates. Bonus is it is very user friendly and allows for enhanced user analytics.

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I didn’t realize how important the subject line could be for students. Definitely will be taking more time on my subject line going forward. In a past role, I got a lot of good responses from my military population by putting URGENT in front of whatever subject I had

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Add a “top 10 questions from international students” to pre arrival course, Instagram, website, and to be shared via email at beginning and midpoint of semsester

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Use what works for students not what’s convenient 

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Use what works for students not what’s convenient 

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Utilizing LMS for a specific population /privacy

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Utilizing LMS for a specific population /privacy

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It’s for them, not for me (most of the time)!

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Plan emails in advance
Yamm mail merges for gmail
Consistent subject lines with action item

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More concise messaging, main point in subject line, make communication work for student, not me

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Really like the idea of using text platform to send reminders 1-2 hours before events

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Reading/completing host school application details

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“I didn’t know about that!” - student who has been through orientation and emailed/called multiple times

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Disseminating important information- it always seems to get missed and is then my fault when it’s missed

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Ignoring deadlines

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Why we’re here—not reading what we send! Then coming into the office/freaking out because they “haven’t received” the information…🙃

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Not retaining information

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Not responding in timely manner

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Not reading the whole message and asking follow-up questions that were already answered.

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Ignored emails about deadlines

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Having them actually respond/acknowledge a question that does need an answer.

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Response times

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Efficiency in specializing communications to specific student groups. 

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Efficiency in specializing communications to specific student groups. 

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Misinterpretation

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Don’t want to search for info

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Creating consistent email threads

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Too many platforms to communicate with students and they do not respond to any in a timely manner

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They read the email AFTER the deadline of an action that was in the original email!

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Replying to my emails

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Respond >1 day before big deadlines!

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Getting in touch, keeping in touch

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They do not fully read the information sent 

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They do not fully read the information sent 

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No follow up questions or communication/reply

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Students who email me asking questions about things I’ve already emailed them the answers to

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Students who email me asking questions about things I’ve already emailed them the answers to

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Responses

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Reading the details (application, emails, etc.)

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Not reading emails

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Forgetfulness of students

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Timely responses, comprehension of my message, remembering what I said 🙄

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Timely responses, comprehension of my message, remembering what I said 🙄

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Usually when I write students, I need an action or response. I have trouble getting those...

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Them asking questions that has already been answered in the previous email/text

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Listening

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Students not opening and reading important attachments in emails

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Not reading emails fully and missing important info

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Not reading emails fully and missing important info

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They’re over emailed

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Listening

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Press the red "+"  button on bottom of the screen to get started. 

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Press the red "+"  button on bottom of the screen to get started. 