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Dear Mr. Geisler

We would like to thank you for letting us know your concern regarding with the card machines that you ordered.

As per checking with your concern, the machine's print is not aligned in the cards which we truly understand.

We sincerely apologize for this experience.

You can always raise a return on our official website and our staffs will accomodate you through the process. Just reach us out anytime in this URL:
montancesguitarwiring.com

Rest assured that we will do our best to resolve this issue.

Thank you so much once again for your kind understanding.

For more details, other concerns and urgent matter, kindly reach us in this number:
09352295337

Have a great day!

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Dear Jake,

Thank you for your email and we would like to apologize for this incident. We’ll have our courier/messenger pick up the damaged items and will process the refund once our office received them.

This case has been reported to the management so we can take measures to prevent such from happening anymore.

Please accept our apologies again. Thank you again for purchasing from our store! :)

Warm Regards,
Cristina

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good day,

First, we would like to apologized about what happened to the said machines, instead of placing a refund it will be less hassle to your good company if I will send someone to check or fix the said item.

Second, for your convenience I will be sending someone today in your office with the same machine so that you will have something to use temporarily while we are checking your machine.

this is my personal number incase you have any other concern/s 03xxxxxx

Sorry for the inconvenience and Thank you!

Sincerely yours,

Ferbhin

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Sir/Ma'm, Thank you for addressing the issue of your item purchase, we are sorry to know that your above purchased item/s. If this problem is due to quality issues, we would like to do anything we can to resolve the issue.

Kind regards,
Maria Angel Queja

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Dear Mr. Geisler

Thank you for raising this concern via email.

As i understand, the machines that you received from us are defects.

We sincerely apologize for this.

You can return the machines to us anytime by contacting this number 09150972018

Rest assured we will exchange your items as soon as possible.

Sincerely yours,

JAMAL H. PANGGAGA

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We are very to hear your experience, Sir Jake. We wish to extend our store's apologies to you.

In line with your request for a refund, we would like to inform you first that we have an option for repair and replacement. Should you wish to avail this, please inform us about your availability and office address.

However, if you want to proceed with your refund request, we will honor it. Please send to us your contact information so that we can arrange a pick up and personal refund transaction as soon as possible.

Thank you for giving us the chance to rectify our mistake and shortcoming.

- Jake Jafet

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Hello good day, sorry for the bad feed back about the machine we sent. We will find a way to refund your money as soon as possible, thank you very much

Jacinto L. Quimson Jr.

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Hi Sir Jake!

Thank you for your feedback on our machines.

We apologize po for the inconvenience that you and your staff experienced with the brand-new card machines that you recently purchased from us.

Since these machines are still covered with the 7-day warranty, we will gladly replace them and have them delivered to your branches for free.

Our staff will contact you for the arrangement of machine pull-out and delivery within the next 24 hours.

Thank you and have a great day ahead.

Best Regards,

Jen Sunga

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Hi Jake,

I'm Kristine, and I'll be assisting you today.

I understand that there was a mismatch between the card and the print. We apologize for the inconvenience this may have caused you. Allow me to help you with your concern.

Upon your request, a refund has already been processed. You should see the total amount within returned to your bank account within 10 business days.

We value your opinion and hope that we can serve you again sometime in the future. In light of the current circumstances, we wish you a good day.

Sincerely,

Kristine

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Good Day!
Thank you for raising this concern. We apologize for the inconvenience it may have caused you and to your staff. Instead of refund, we recommend to send you a new machine for replacement.
Rest assured that the new machine will not cause any trouble.

Thank you and keep safe.

Josephine Carangan

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Hello sir/ma'am nagkaroon po ng pagkakamali sa amin pinadala manyari po lamang na sundin ang ibibigay namin instruction para makuha nio po refund nio.Thankyou po and Godbless.

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Goood Day Maam/Sir:

We are sorry for the inconvenience we caused on your part. We will process your refund immediately. Pls leave us your complete name contact number and address for past transaction.Thank You.

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I'm glad I was able to assist you today.

In line with this, Kindly provide the manifest so that this can be coordinated to our team.

If Should you have more concerns, please feel free to contact us again via chat, we are open 24/7 from Monday to Sunday.

Thank you and Godbless.

-IvubRicsol

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Dear Sir,

Thank you for letting us know  that the items you received has defect.

We would like to apologize for the negative experience. You may return the items at our shop in Dulong Bayan Bacoor City Cavite.

Rest assured we will replace the items once our Technical Team has validated your concerns. You may reach me at 09088956836. Looking forward to serving you.

Thank you!

Best regards,
Maria Luisa S. Magno

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Dear Sir Jake Geisler,

Thank you for your concern and letting us know that our item was defective.
I am sorry to hear about this incident. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with the card and we will get back to you as soon as possible.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Angelyn singh

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Hi Jake!

Thank you for reaching out and letting us know about this issue.

We understand the machines sent to you were not efficient as it should be.

For that, we are deeply sorry for the inconvenience those machines may have caused in your operations.

Rest assured, we are here to help you. You may contact us at this number .... so we could further discuss about resolving this issue.

Thank you and have a great day.

Hanel London

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Thank you for reaching out to us. We understand that the card machines you received are defective. Please accept our apologies.

We can replace the machines with new ones, and we'll be happy to deliver personally to your place, help you with the installation, and ensure everything is working.

Please expect a call from us.  Thanks once again for your trust in our store.

Sincerely,
ETañada

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Hi sir Jake Geisler, we very sorry for the incovenience it may caused. And thank you for bringing this to our attention. Rest assured we will fix it soon so others will not encounter the same problem.

We will just create a report regarding this incident and give a refund once approved.

Thank you very much,

Lexter smith albay

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Good day!

I am so sorry po for what was happened with the machines.
I understand how frustrating it is especially that you are using it for your business too and the amount that you paid does not meet your expecations.

However, good news Sir Jake is that the item you bought is still under warranty and we can make replacement po, just fill out po the form that is attached on this email.

We will guarantee you po that it can be replaced in the most soonest time possible and we will send pictures and videos of the replaced machine for your reference.

Once again Sir, we do apologize for the inconvenience it had cause you and your employees.

Rest assured we will do the best and fastest time to replace the item.

Thank you so much.

Sincerely yours,

JOSELYN M. PABUNA

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Hello! Thank you for calling our attention on the card machine you recently purchased from us. We sincerely apologize for the inconvenience this may have caused you and your firm.  

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Hello! Thank you for calling our attention on the card machine you recently purchased from us. We sincerely apologize for the inconvenience this may have caused you and your firm.  

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I have forwarded your concern to our admin and rest assured that we will be getting in touch with you within 24 hours and offer you the best solution.
Should there be other concerns, please feel free to get in touch with us directly. We may be reached at .09xxzxxx, or feel free to shoot us an email.

Thank you and warmest regards. =)

Maan Mananzan

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 Hi Sir Jake,Good day! Thank you so much po for purchasing out item.  we really apologize po  sa card machine na  hindi nag align sa card nyo.  let me check it first mam kung ano po ang naging problema and makakasiguro po kayo na i will assist your concern hundred percent. 

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 Hi Sir Jake,Good day! Thank you so much po for purchasing out item.  we really apologize po  sa card machine na  hindi nag align sa card nyo.  let me check it first mam kung ano po ang naging problema and makakasiguro po kayo na i will assist your concern hundred percent. 

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Thank you and God bless

Lita Sarmiento

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Good day Jake,
Thank you for raising your concern. If you are experiencing difficulties or trouble shooting with our machines that you have ordered, we can send someone to check and fix the issue. You may send us your location so we can schedule as soon as possible our technicians.
Apologies for the inconvenience it has cause you.
Thank you and keep safe.

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Hello sir/ ma'am nagkaroon po ng pagkakamali sa amin pinadala at kami po ay humihingi ng pasensia manyari po lamang na sundin ang ibibigay namin instruction para maibalik pa namin ang refund nio.Salamat po.

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Hello sir/ ma'am nagkaroon po ng pagkakamali sa amin pinadala at kami po ay humihingi ng pasensia manyari po lamang na sundin ang ibibigay namin instruction para maibalik pa namin ang refund nio.Salamat po.

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Dear Sir Jake Geisler,

Good day!

Thank you for patronizing our product and we are sad to hear about the malfunction of the gadget that you received, for return or replace of your order,  we will try to check and. replace it as soon as possible after the shipment. 🙂
sorry for the inconvenience.
have a great day.

seiancloud
Lazada seller

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We are sorry to learn that the card machine delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective card machines and will provide you a new one in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely

Lance Avien Legatona

Customer Service