# data[].attributes.body
listen to the call and analyze the customer's experience

# data[].attributes.body
being professional

maintaining company's standards

providing unified experience to all the customers

not being fooled by our biases

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
Hey-hey, I'm here, Steven, just need more time as the issue is complex, will be right now. I'm going to check the Editor further to see where the issue can come from

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
Thank you very much for your patience, Emily. Just a sec, I'm finishing with my investigation and will be back with you

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
I'm back, John, I've checked your Editor and can see what can cause the problem with images. Please give me 5 minutes more to investigate it further

# data[].attributes.body
1. My elements (text, images, etc) overlap on tablet and mobile breakpoints

2. The submit button on CMS form is not working on my site

# data[].attributes.body
1. Majority of my site pages are not indexed by Google. I already finished SEO checklist and submitted sitemap to Google, but some pages are still not indexed

2. My automation is not sending email notifications to my email address when the form is submitted on the website

# data[].attributes.body
1. I received the error that my WP account cannot be verified because of Personal details issue

2. I don't see Wix Payments payment method in the list of available methods for me even though I know WP is available in the US

# data[].attributes.body
1. I've already created my Branded App, but I see that it's still awaiting approval and showing as under review

2. Cannot see my posts. I created them and published through my Wix Blog

# data[].attributes.body
1. I cannot download my logo both on desktop and mobile

2. I added videos from Vimeo to my Pro Gallery and they won't play on my iPhone! They're set to "public" there, so that is not the issue! It works perfect on desktop

# data[].attributes.headline
Check the scenarios of your bundle and estimate the approximate time  you'll need to resolve the issue

# data[].attributes.subject
Check the scenarios of your bundle and estimate the approximate time  you'll need to resolve the issue

# data[].attributes.body
1. My website is not appearing online, although I edited the records you gave me

2. You took the money from my account and I do not need this website any more, I want a refund

# data[].attributes.headline
You’re assisting a user who has a complex issue. You’ve placed them on hold for 5 minutes while checking it in Slack channels. Suddenly, you realize that:

# data[].attributes.subject
You’re assisting a user who has a complex issue. You’ve placed them on hold for 5 minutes while checking it in Slack channels. Suddenly, you realize that:

# data[].attributes.headline
 Read the Scenario and answer the questions below:

# data[].attributes.subject
 Read the Scenario and answer the questions below:

# data[].attributes.body
The response from the team will take longer than expected

You receive another chat from a different user

Your system briefly freezes for a moment

# data[].attributes.headline
What would you do in this case? How you'd prioritize the tasks? 

# data[].attributes.subject
What would you do in this case? How you'd prioritize the tasks? 

# data[].attributes.headline
Why do we usually come back from holds too late?

# data[].attributes.subject
Why do we usually come back from holds too late?

# data[].attributes.headline
Get back to them every 5 mins with updates/details

# data[].attributes.subject
Get back to them every 5 mins with updates/details

# data[].attributes.body
thank them for waiting

give them a quick update of what you have done so far or what you have confirmed/recreated/faced

explain that you need 5 more

place them on hold again

they won't be angry or annoyed, if you explain that you are doing work, but still need more time

example: Suzie, thanks for waiting! I have already checked the checklist and I can see that it is finished - the same as you stated. However, I still need 5 mins more to identify where the issue is coming from then. I'll get back to you after the tests. Appreciate your patience!

# data[].attributes.headline
issue was really complex and I needed more time to test to find a solution

# data[].attributes.subject
issue was really complex and I needed more time to test to find a solution

# data[].attributes.headline
don't want to come back with no findings, so continue digging

# data[].attributes.subject
don't want to come back with no findings, so continue digging

# data[].attributes.headline
no matter why - user is still annoyed on the other side of the line

# data[].attributes.subject
no matter why - user is still annoyed on the other side of the line

# data[].attributes.headline
in your opinion, what can be done differently?

# data[].attributes.subject
in your opinion, what can be done differently?

# data[].attributes.headline
I do not put users on hold, cause the music is annoyig and I think they hate it, so I just mute myself

# data[].attributes.subject
I do not put users on hold, cause the music is annoyig and I think they hate it, so I just mute myself

# data[].attributes.headline
we are all different and not all the people think same way :)

# data[].attributes.subject
we are all different and not all the people think same way :)

# data[].attributes.body
Ok, John, I clearly see what's going on right now, so please bear with me while I'm checking it. I have some ideas here, just need to test it out on my end. Will be back shortly!

# data[].attributes.headline
Your reply (click "edit" to add the text)

# data[].attributes.subject
Your reply (click "edit" to add the text)

# data[].attributes.body
Thank you for explaining!! I understand that your customer cant check out. Let me have a look at your account and I will be back in 2-5 minutes. If I will be able to recreate the issue, its can be a local issue. I will recreate the issue now. Thank

you!!

# data[].attributes.body
Thank you very much for giving me some time to check this for you, Emma. I'll need more time to see what's going on here. Thanks for your understanding, I'll be back within a couple of minutes

# data[].attributes.headline
Your reply (click "edit" to add the text)

# data[].attributes.subject
Your reply (click "edit" to add the text)

# data[].attributes.headline
Can we place users for several holds during the interaction?

# data[].attributes.subject
Can we place users for several holds during the interaction?

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
No, we cannot take more than 1 hold which is max 5 minutes, because it doesn't look professional, 1 hold is enough for all cases

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
Yes, but we need to get back from the previous hold and say "bear with me"

# data[].attributes.wish_content.attachment_props.poll_choices[].choice_text
Yes, but we need to get back from the previous hold and set correct expectations and clear time frames

# data[].attributes.headline
+ Imagine that you suppose that it can be a local issue, but you need to check on your end if it recreates

# data[].attributes.subject
+ Imagine that you suppose that it can be a local issue, but you need to check on your end if it recreates

# data[].attributes.headline
⭐ Before you go, here's a small reminder: "dead air" on holds must not exceed 45 seconds

# data[].attributes.subject
⭐ Before you go, here's a small reminder: "dead air" on holds must not exceed 45 seconds

# data[].attributes.body
csi link